Gateways and devices

Talk about how-to, settings options, and devices that are compatible with T-Mobile Internet

  • 981 Discussions
  • 4,445 Replies

981 Discussions

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DThomasFirst activity
posted in Gateways and devices

How often to restart gateway for optimal performance

How often should I restart my gateway if at all for optimal performance?

6
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3 months ago
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LloydLNovice
asked in Gateways and devices

Connection problems

I have an older router and am having connection problems with many of my items ie. phone, alexa, tablets.  I have restarted my router but still cannot connect to the router.  when I try to connect to and look at everything on my phone it will not connect.

0
L
3 months ago
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gakivi137First activity
asked in Gateways and devices

Internet source location

I live in Michigan, but when betting sites check my location they do not see that as the source of my internet so they deny my participation.  When I run speed tests that show the location of my service, it comes up as Wisconsin or Minnesota.  Do I have any control over this?  

0
G
3 months ago
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Skeeper5501First activity
asked in Gateways and devices

Unable to live stream on my computer

I purchased TMobile’s internet router which is great because we are currently living in an RV. But I am unable to watch live TV on my computer. It isn’t a business account.

1
copz1998
3 months ago
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FringeinternetFirst activity
asked in Gateways and devices

3RD Party Routers

Are T-Mobile Home Internet Sim Cards supported in 3RD Party Routers? If so, which models?

1
A
3 months ago
A
AnHamsterFirst activity
asked in Gateways and devices

ban band2

Can tech support please block my router from attempting to use Band 2? This official hardware for T-Mobile Home Internet doesn't give much power to the end user. Bands 12, 71, and n71 are all great, but whenever it tries to use Band 2 the performance goes to abysmal, it hardly works in the slightest, yet it will stay connected to Band 2 for dozens of minutes attempting to use it before switching to a band that truly works. I usually restart my router when this happens but I'm getting annoyed with the necessity of restarting it, when it is only ever the same issue, Band 2 does not work at this address. When it first turns on it always connects to Band 12 just fyi. I have mentioned in this post all of the bands that I have noticed it using, that doesn't mean that sometimes when it was doing fine that I didn't notice other bands being used.

0
A
3 months ago
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DannyphantomRookie
asked in Gateways and devices

nok 5g21 Home Wifi Upnp

Has anyone had any luck enabling it or finding a way to enable it? I just got it today and my Xbox is saying it’s not successful and I can’t find anyway to enable UPnP on this router. 

36
K
3 months ago
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jerryvFirst activity
asked in Gateways and devices

All devices connect to home 5G except Microsoft Surface. What to do?

I just set up my T-mobile 5G home internet and have connected my TV’s, my Android phone, my thermostat, my Roomba floor robot, my door lock, my wife’s MacBook, everything except my Microsoft surface running Windows 10. This device connects to other wifi networks with no issues. My desktop PC on Windows 11 connected with no issues. The Surface sees my wifi network name, it lets me enter my password, then it says my connection is secured but “can’t connect to this network.” When I check the settings, it says my wifi adapter has the latest driver installed. WTH? What can I do? This could be the proverbial straw that breaks the camel’s back, as this is the most used device in my household. Thanks for any help.

5
K
3 months ago
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mrburchFirst activity
asked in Gateways and devices

Data limiting per device?

Is there a way to limit data usage permissions on a certain device? ie: my kids Roku TV streaming, Nintendo Switch, Chromebook’s for school etcCan I allot them X amount of data per device for the month? They have a bad tendency to leave things on and since we are Internet LITE customers we have to be cognizant of our consumption. 

1
gramps28
Pillar
3 months ago
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HappyHippoFirst activity
asked in Gateways and devices

Enabling MAC address filtering on T-Mobile Internet Gateway/Router

How can one turn on MAC address filtering on the gateway/router, to increase security and have access control beyond the network password?This should be built into EVERY WiFi router!

3
R
3 months ago
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DjCLFirst activity
asked in Gateways and devices

Printer not showing in Devices tab of the app.

So I have the T-Mobile 5G gateway serving internet and wi-fi in my house.  Today I connected my printer to the wi-fi network and it works fine, can print from my devices via the wi-fi network, all is well.  But I open the T-Mobile Internet app on my phone and look at the devices in the “Manage devices” tab, and the printer is not listed.  Why?  Is there a limit to how many devices will be listed? (I have 6 listed).

0
D
3 months ago
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RefiSpeaker
asked in Gateways and devices

Verizon Gateways offer ip pass through or bridge mode already.

 Why is T-mobile not offering this option in their WEB GUI?

0
R
3 months ago
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Danh525First activity
asked in Gateways and devices

Sagemcom Fast 5688W Gateway wifi extensiion

Which WIFI extenders work best with this 5G router? I see T-Mobile promoting Google Nest mesh systems. Who has experience in extending their Sagemcom Fast 5688W Gateway?

5
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3 months ago
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zgsRookie
asked in Gateways and devices

Can I use a switch instead of a router for more ports?

I have the black gateway with two ethernet ports, and I’d like to know if those are able to issue more than two IP addresses so I could use a switch instead of a router for more ports.

3
R
3 months ago
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eirhtugFirst activity
asked in Gateways and devices

Sagemcom Fast 5688W Gateway doesn't retain configuration after a power outage

Greetings all,This has happened to on two occasions now.We’ll experience a short power outage (NLT 5 minutes) and the router loses it’s configuration and has to be setup again. Curious if anyone else has experienced this.Should I request another gateway?  Thank you! 

2
E
3 months ago
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OrionosFirst activity
posted in Gateways and devices

How to Connect to a Consumer VPN on T-Mobile Home Internet (5G Nokia Gateway)

I am NOT paid or endorsed by any VPN company or anyone else to make this post. This is simply what works for me and my particular VPN client. I am using the Nokia 5G grey tube router, and I’ve seen a few posts complaining that they can’t use a VPN with it. Also special thanks to the T-Mobile rep who advised me on some of this when I got the service.If you’re using PIA (and this may apply to your VPN as well), click the 3 dots, go to your settings, and do the following under the Connection tab:Make sure your protocol is OpenVPN Change your connection type to TCP Change your configuration method to StaticAfter this, close the settings, and reconnect to your VPN. If using other software, make sure to save your settings if it does not automatically do so. It may take 1-5 minutes for your IP to change to your VPN. After this, google “what is my ip” and make sure it matches with your VPN. In my case, it took about 2 minutes for my IP to completely change over, even after my VPN client connec

22
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3 months ago
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dave111First activity
asked in Gateways and devices

connected device history Gateway Router

How can I access the device logs to see what has connected to my router previously?

0
D
3 months ago
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otterFirst activity
posted in Gateways and devices

Tmobile-->Google Nest

I have Tmobile gateway and looking to increase my wifi signal to other parts of my house. I purchases a Google Nest Pro and was expecting to be able to connect it in a distant room and that it would connect to the current wifi signal coming from the Tmobile modem/router. Is this possible or do I need to purchase another Nest to act as a point and use the one I have as hardwired to the ethernet from the Tmobile router/modem?

1
R
3 months ago
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RefiSpeaker
asked in Gateways and devices

Allow Gateways in Bridge Mode and Kill the competition once and for all

Make it and break the home internet market :)

0
R
3 months ago
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ThisUserNameAlreadyExistsFirst activity
asked in Gateways and devices

G4AR gateway SECURE guest mode?

I’m setting up IOT devices on my new Wireless Home Internet G4AR gateway. I’m trying to put the IOT devices on a SEPARATE network, as now recommended by all security wonks. But the “Add A Network” feature does not create a SEPARATE network, it simply creates a different SSID - all devices on all SSIDs can see all other devices on all other SSIDs. How do I create a truly separate network? It seems inconceivable that TMob would release a new gateway without this basic security feature, even my 6 year old cheapo ATT gateway had it...

1
copz1998
3 months ago
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pcmacdFirst activity
posted in Gateways and devices

Controlling Router Setup

I’ve just set up my 5G router, the white one with 54 in the product name.I am really disappointed that when I log into the router’s ip address, the home page is a vast desert?  It has none of the controls I am accustomed to seeing on a router.  The mobile app is not much better.the app doesn’t even give me information about my routerthe 2.5 ghz band is currently using channel 7, which insidder warns me is not standard, and there is no way to change this.I can’t set the range of ip addresses it will assign.I am unable to connect printers and other electronics which I prefer to have at fixed IP addresses.  Not tried DHCP on these yet.I can’t change the names of the devices, and most are just the mac address!These are just some of the more glaring issues.Call this “5G Router 0.1”   

6
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3 months ago
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garylarsRookie
asked in Gateways and devices

Can not connect HP 8610 Printer to wireless Gateway

GreetingsCan not connect HO 8610 Printer to Gateway network. Have tried everything. Set up wizard. HP soutions etc. Connected with ethernet etc. Was working but lost connection. Please help. thank you!

8
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3 months ago
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seth.winkelmannFirst activity
asked in Gateways and devices

Unable to update the device at this time

When I try to add a schedule for a mobile device in the tmobile internet app I receive the error "Unable to update the device at this time". I get this error for both Samsung Galaxy and Google Pixel devices. I have tried reinstalling the app and restarting the home internet gateway. When will this be fixed?

7
J
3 months ago
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nyirishman1877First activity
asked in Gateways and devices

TMOBILE 5G HOME INTERNET FAILSAFE

I just subscribed to the T-Mobile 5G Home internet service.  I ordered the service to be an automatic failsafe backup when my Altice home internet happens to go down for whatever reason. So when I lose internet from cable. The T-Mobile gateway kicks in ASAP.What is the best and easiest way to set this procedure up?I want to connect my Arris cable modem to one of the ethernet ports on the back of the T-Mobile Gateway device.  Then run another ethernet port from the second port on the back of the Gateway to my NetGear Orbi wireless router. If NOT I will just send it back and get a NETGEAR LTE modem  Thank youHave a nice day

4
R
3 months ago
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KimberlyDiane12First activity
asked in Gateways and devices

ip address constantly changin

Why is my IP constantly changing? When this happens I have to call my Hulu subscription and change it there also because I can’t access my live tv! And we go through this at least 3 times a week because it’s constantly changing 

1
syaoran
Pillar
3 months ago
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