Gateways and devices

Talk about how-to, settings options, and devices that are compatible with T-Mobile Internet

  • 920 Discussions
  • 4,451 Replies

920 Discussions

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nyirishman1877First activity
asked in Gateways and devices

TMOBILE 5G HOME INTERNET FAILSAFE

I just subscribed to the T-Mobile 5G Home internet service.  I ordered the service to be an automatic failsafe backup when my Altice home internet happens to go down for whatever reason. So when I lose internet from cable. The T-Mobile gateway kicks in ASAP.What is the best and easiest way to set this procedure up?I want to connect my Arris cable modem to one of the ethernet ports on the back of the T-Mobile Gateway device.  Then run another ethernet port from the second port on the back of the Gateway to my NetGear Orbi wireless router. If NOT I will just send it back and get a NETGEAR LTE modem  Thank youHave a nice day

4
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3 months ago
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KimberlyDiane12First activity
asked in Gateways and devices

ip address constantly changin

Why is my IP constantly changing? When this happens I have to call my Hulu subscription and change it there also because I can’t access my live tv! And we go through this at least 3 times a week because it’s constantly changing 

1
syaoran
Pillar
3 months ago
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PinacleFirst activity
asked in Gateways and devices

password

The password listed on my unit is rejected by two units when entered. I did find 4 messages addressed to someone else. Is there a way to be sure someone hasn’t changed the password? 

0
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3 months ago
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Robert27329Novice
asked in Gateways and devices

Gateway with External Router

How to allow 5g gatway WIFI connection(s) to use printers behind private LAN router?

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3 months ago
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nc1037Helper Level 3
posted in Gateways and devices

Suggestion for T-Mobile Home Internet Technical Team

The Gateways come with one configured network, which automatically selects either 5 GHz or 2.4 GHz for each connected device.  I believe this is an “802.11ax” standard network.  It is set for WPA2/WPA3 security protocol.  This configuration works fine for most but not all modern home Wi-Fi things.  The notable exceptions are frequently discussed here:  Printers, old computers, home security cameras, garage door openers.  There are dozens or even hundreds of discussions here related to problems connecting to the default network.Most of the time, the devices will connect to a less secure and possibly very slightly slower network, which is set to 2.4 GHz and WPA/WPA2 security.  This network can be configured IN ADDITION TO the default; the default really should not be “dumbed down” to this level for most devices.It seems that the customer service people that users can talk to are not adequately trained in this area. My suggestion is very simple and would save so many users hours of frustr

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3 months ago
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JLAJRFirst activity
asked in Gateways and devices

5G Gateway Setup with Smart TV

In setting up my new Nokia 5G Gateway, other devices (PC, printer, etc) work but my Samsung smart TV shows to connect to the internet but is not responding. Any ideas?

17
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4 months ago
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KKehoeFirst activity
asked in Gateways and devices

Geeni camera

I just got T-Mobile's 5G wireless internet about a week ago hooked up my tvs, phone, laptop just fine have a strong connection however I have a small geenie camera in my apartment that I use to watch my dog when I am away. Have not been able to connect that as of yet have spoken to the manufacturer and customer service of the camera everything is fine on that end have spoke to T-Mobile numerous times they've created a ticket looking into why it won't connect they did have me separate the 2.4 from the 5 but it still won't connect. I saw the comments about old printers and wondered if this might be the same type issue and does anyone know how I can resolve this thanks for your help.

6
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4 months ago
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J6789First activity
asked in Gateways and devices

Trouble connecting t-mobile internet to surface lab top

My Microsoft surface device requires a “network security key” to connect to my T-Mobile Wi-Fi.It’s been suggested that the network security key is the Wi-Fi password.I’ve tried both the original T-Mobile gateway Wi-Fi password and the Wi-Fi password I’ve created when I connected the T-Mobile Internet. With no success.Any other suggestions?Is there a workaround where I can use my cell phone to connect to my surface device other than just a hotspot? 

5
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4 months ago
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JTBAD24First activity
asked in Gateways and devices

transfer of device

I am wondering if TMobile devices can be transfered from one user to another.A friend of mine passed away over a year ago and I got some of his stuff as memorabilia and one of the items was a gateway.I have access to all the info from the until and was wondering if I could pay to use it in my name

2
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Community Manager
4 months ago
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nacaFirst activity
asked in Gateways and devices

gateway compatibility LACP-IEEE 802.3ad

are any gateways LACP-IEEE 802.3ad compatible?

0
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4 months ago
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quickfixFirst activity
asked in Gateways and devices

Add more LAN Ports

I want to add more LAN RJ-45 ports to this home wifi. How do I do it?

6
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4 months ago
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ClderingerFirst activity
asked in Gateways and devices

unable to update the device at this time.

 

0
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4 months ago
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WideBandFirst activity
asked in Gateways and devices

OK to leave gateway powered ON all the time?

We have the Sagemcom Fast 5688W gateway.  This is our second one - the first one was junk.  This one is working good...so far.  I have a simple question about extending the life of the unit as much as possible.  Is it better to leave the gateway powered up 24/7 or is it better to turn it off at night when we are not using it?  The unit gets a little warm (not hot) when running, so I’m wondering if turning it off at night and letting it “rest” might extend its life.  Or is it better to avoid cycling it on and off each day?  Just curious what other users are doing.  Thanx for any advice!

4
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4 months ago
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juliebrushFirst activity
asked in Gateways and devices

Router exchange

I have spoke to customer service twice about my KVD021 router not connecting with my Chamberlain MyQ.  Both times I have indicated that, per their community page, the resolution is the new 5688w router.  Both times I have been told they can’t issue me a replacement.  How are others getting this done?

0
J
4 months ago
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Mobiled1Rookie
asked in Gateways and devices

World of tanks not working

World of Tanks does not connect and I have tried everything from uninstalling the game/reinstalling, uninstall norton360 and reinstall, uninstall nvidia drivers and reinstall. It plain will not connect at all.. World of warships works though. Weird. Help!!!I have the gateway connected a EERO mesh network. I reset the network too. No help there.last resort is unplug the gateway and boot cold but I doubt that will work too.Solutions anyone?Ed

8
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4 months ago
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kevster9First activity
asked in Gateways and devices

My Brother HL-L2360D printer prints intermittently

My Brother HL-L2360D printer worked like a charm with my old Xfinity wifi network. When I switched to T-Mobile internet I connected it to  the network and everything looked good. The printer still shows up in my Mac’s list of available printers. But frequently the printer won’t wake-up to start a print job. It seems I have to use the printer’s network set-up wizard almost every day to reconnect the printer to the network.How can I fix this?

8
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4 months ago
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JrodcarterFirst activity
asked in Gateways and devices

New Home Internet Connection Problems

I recently switched to T Mobile home internet. Received and set up the gateway. Connected with no issues to all my devices except my laptop. It will not even recognize the gateway and is not listed in the available networks to connect to. Did a restart on the gateway and my computer multiple times with no luck. Customer support could not resolve the issue and stated I would maybe need to reach put to HP customer support as it was probably an issue with my lap top. I can connect to my current home internet with no issues and my hotspot through my phone as well. I am at a loss and will have to cancel service if I can not get this resolved as I work from home.

13
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4 months ago
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NusstangFirst activity
asked in Gateways and devices

Ruud Thermostat will not connect.

I changed from Mediacom internet to T-Mobile internet so I had to reset the wifi on my Ruud thermostat to be able to display the current weather on the thermostat and to use the Econet app. I am having a problem of not being able to connect to the wifi that has an internet connection. I called Ruud/Rheem for help. Went through the steps but would always lose the connection in the final step. I was told if the steps we went through did not work, it was something on T-Mobile’s end that was causing the problem. I had no problem setting up the thermostat when I had Medicom. Any suggestions?

8
K
4 months ago
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DaMilliFirst activity
asked in Gateways and devices

Connect Brother DCP-L2540DW printer to tmobile Home WiFi

Has anyone else successfully connected their Brother DCP-L2540DW printer to tmobile Home WiFi? I am able to connect to the correct SSID, but when I run the printer’s setup software, it cannot find the printer on the network. Any help is appreciated, thank you.

10
K
4 months ago
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FognetHelper Level 1
asked in Gateways and devices

sporatic internet

I am in Madison county, Missouri. For the pst 24 hours Tmobile internet has been poor to no internet. Is this a local issue?

0
F
4 months ago
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docampo5First activity
posted in Gateways and devices

Home Internet Gaming

I have had Home Internet for about a year and I have been able to use it for both work and gaming. However, within the last few weeks, I received a “internet required to connect to servers” error when playing on GTA V, Red Dead Redemption, ARK or any other game with online features. I have changed gateways and even replaced one without any luck. I have already reached out to Sony and one of the game’s helpdesks and they both state that it is an internet provider issue. T-Mobile doesn't have any support for gamers according to one of their reps so I am frustratingly out of options. Any additional help is greatly appreciated. I am looking for other internet providers in the meantime. 

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4 months ago
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JK310First activity
asked in Gateways and devices

T-Mobile 5G Home Internet & TP-Link Deco Mesh WiFi System (Deco S4)

Hi, I am considering switching over to T-Mobile 5G Home Internet, but wanted to make sure that my WiFi extender TP-Link Deco Mesh WiFi System (Deco S4) will still work with T-Mobile 5G Home Internet? https://www.amazon.com/gp/aw/d/B084GTH5LL?psc=1&ref=ppx_pop_mob_b_asin_title Any experience with this? Thank you! 

6
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4 months ago
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CJSRQFirst activity
asked in Gateways and devices

turn off wifi radio on Sagemcom Fast 5688W Gateway

How do you turn off wifi radio on this modem ?     on mobile app when i hit delete network get error cannot delete only network.    I have Ubiquiti AP and dream machine to distribute WIFI and just need this to be a modem.   Called support   they put me on hold and then hung up..   ANy ideas ?

13
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4 months ago
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jatkltFirst activity
asked in Gateways and devices

Adding a RJ45 wired extender

(1) Is it possible to connect a RJ45 wired extender to the T-mobile gateway and run to the lower floor. Our ceilings have a old heated mesh (disabled) that prevents the signal to go from floor to floor.(2) Does the T-mobile gateway port send power thru RJ45?I would like to add the following UniFi U6 (see link) if it will work.https://techspecs.ui.com/unifi/wifi/u6-enterpriseThank you, Jerry

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4 months ago
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traverlerFirst activity
asked in Gateways and devices

gateway

where do i find the security key on the 5g home internet gateway? nothing on the back of the modem works for the the security key 

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T
4 months ago
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