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A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3065 Discussions
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hewmomFirst activity
asked in Troubleshooting
Streaming issues

Our T-Mobile wifi has been great up until about a month ago.  We can only stream in our living room and no longer stream in the bedroom.  Streaming will constantly freeze in the bedroom.  We have unplugged and restarted the unit numerous times but nothing seems to help.  Can we exchange our unit for a newer model?

2
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4 days ago
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RogerS1First activity
asked in Plans and Services
Hotspot Data Question

I have two accounts, the first being the Go5G Plus 55 and the second is the 5G Mobile Internet w/100GB high-speed data. The first plan includes 50GB of hotspot data and the second I thought included 100GB as shown in the title. When I purchased those plans at the local T-Mobile store the sales person assured me that I would get a total of 150GB of high-speed hotspot data per month. However, I have had these plans for several months and have yet to get beyond 100GB of data usage per month without being severely throttled. Was I mislead about the total high-speed data or am I paying for 50GB of data per month that I am not receiving?

0
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4 days ago
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shannonashley78First activity
asked in Gateways and devices
Tmobile Home Internet in USVI

I use the home internet gateway to work from home. I will be staying in St. Thomas for an extended period of time. Is there coverage there for the home internet gateway that will allow me to work remotely from home there as well? 

2
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5 days ago
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mikezoFirst activity
asked in Gateways and devices
MLB The Show does not work on my T-mobile 5g internet box.

MLB The Show does not work on my T-mobile 5g internet box. It will say “Challenge Failed” when trying to play an online match. The game works perfectly fine when i bring my xbox to my parents house. But when i bring it back to my wifi, it doesn’t work. I test the NAT type until it’s open, I reset the router, etc. I’ve done everything I can think of and there no solution. Does anyone have this same problem?  This is the only game that won’t work either. This and NBA 2k brought me some issues. But i can play COD or shooters on my wifi… but cross play sports games seem to bring the issue 

21
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6 days ago
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JHammers84Novice
asked in Troubleshooting
TMo Inet Allow List

Is there any way to access the allow or deny lists with the TMo home inet box? After recent update have not been able to access certain websites unless I pull my devices off my home inet.

0
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6 days ago
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MasterChief117First activity
asked in Troubleshooting
Unable to unblock a device

I am in the process of figuring out the new app TMobile has us using to manage home internet. While I was messing around with the app, I accidentally blocked my step sons Xbox and I can’t unblock it so he can play games online. Is there a way to unblock his Xbox so he can game online? 

1
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7 days ago
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SquiddttyFirst activity
asked in Gateways and devices
t-mobile access point (white disk)

I just upgraded to home internet plus, and when I go to try adding an access point it does show the option but it makes it so that I can’t click on it and set it up, help.

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7 days ago
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Krawczak47First activity
asked in Troubleshooting
Nintendo Switch NAT Traversal Process Has Failed

Error Code 2618-0513 on switch when trying to join other players online. I can connect by hotspot from my phone (Verizon) and it works fine. I have tried all of the manual IP addresses and everything I’ve seen online.

3
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7 days ago
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KatyaFirst activity
asked in Troubleshooting
voicemail tab crash

cannot access the “voicemails” tab in Digits. when i click the button it immediately opens the error message:the application crashed. im sorry, this was fatal. this is all i know: killed=[object Object]when i click OK the program restarts.i was able to reinstall Digits and view voicemails again. but next time i go to see my voicemails, the program crashes with the same error message as before.what is the cause and how can i fix the problem so it doesn’t happen again? 

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7 days ago
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CissyGirlFirst activity
asked in Plans and Services
Promo perks

We had service with Hughesnet for 7+ years,and internet speed was slower than dial-up at times. So I called to cancel service,and Hughesnet talked me into upgrading to Fusion plan,not realizing that my ‘contract’ would start all over by switching.We tried the new plan for 2 weeks,but wasn’t happy they said we’d used all our data (200mb)within the first week.So we switched to T Mobile about a month ago. My question is--does T Mobile help with early termination charges? Hughesnet has charged us $400 for terminating our service after 1 month. I thought I’d read that T Mobile will help with this. TIA

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gramps28
Pillar
7 days ago
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BC32Novice
asked in Gateways and devices
Privacy Warning

recently we are getting a Privacy Warning and it’s not letting us use any device to get on the wifi. How do we fix that? or do we need to call support? thank you

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7 days ago
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caupwhitingFirst activity
asked in Troubleshooting
new voice mail and it's asking me to setup voicemail

I have a new voicemail but it’s asking me to setup voicemail again.  Been setup and working for the last 20 years.  I’m suspicious.  What should I do?  How do I contact t-mobile for help and not just the community?

34
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7 days ago
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alisaaineNovice
asked in Troubleshooting
How Do I Troubleshoot Wi-Fi Connection Problems on an Intel Evo Laptop?

Hi everyone,I’m encountering some issues with Wi-Fi connectivity on my Intel Evo laptop, and I’m looking for some guidance on how to troubleshoot these problems effectively.Specifically, I’m having trouble with intermittent connections and occasional drops while working both from home and in the office. Given the advanced features of Intel Evo laptops, I’m wondering if there are any specific troubleshooting steps or settings adjustments that can help resolve these issues.If anyone has experienced similar problems or has insights into optimizing Wi-Fi performance on Intel Evo laptops, your advice would be greatly appreciated!Thanks in advance for your help!Alisa Aine

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syaoran
Pillar
7 days ago
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suzqNovice
asked in Gateways and devices
Incorrect Location

When I am connected to my WIFI and I am using a site that shows my zipcode, it is never correct. Is this something that needs to be corrected? If so how do I do this? Also, I am thinking about getting a streaming service such as HULU< YOUTUBETV FUBO etc, if I do this do I use the zip code that it automatically puts in, or should I change it to the correct zip code? So many questions about this and not sure if I should continue to ignore it and correct it or just leave it alone. 

2
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8 days ago
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TheguyFirst activity
asked in Troubleshooting
Internet becomes unusable randomly at night around 10pm-2am

So the tmobile home internet works pretty well throughout the day it almost has no issues at all I get decent speeds and ping and can actually use it for internet heavy stuff.But the problem is randomly every single night anywhere between 10pm-2am my internet will basically become unusable my ping will shoot up to 600+ and my download speed below 1mb. it can barely load up a website when it’s like this.it will stay like this for a hour or two and then go back to normal, the problem is this is when I usually get home from work so it sucks it gets like this at the time I want to use it most.Has anyone else had this issues? anyone know what causes it?

19
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8 days ago
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MhandyaFirst activity
posted in Plans and Services
No More Standalone Plans for Galaxy Wearable

I had two watch 4's on the standalone 500 plan.  I just upgraded to watch 7's lte that I purchased from Samsung and now one of them won't connect to Tmobile data.  Keeps getting errors that I am on the wrong plan.  The other one worked fine.Tmobile says the on working shouldn't.  They stop supporting stand along devices older than 2018.  Been on phone with CS and they have been great but it sucks this doesn't work.  They are for my 11 and 9 year old.  The kid watches suck and are not water proof. Come Tmobile! Bring back standalone plans please, stuck with expenisve usely watches.

3
tidbits
Pillar
8 days ago
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BeMacFirst activity
asked in Troubleshooting
Change Password and Name of Home Network

I just got T-Mobile internet and after connecting it all up I want to change the factory given password as well as the name that shows up as my network. Using the I.P. address hasn’t worked. Customer service chat said to go to the “network” page but didnt’ say where that was. I have looked through out the website and app and cannot find where I can login as an admin to make this simple change. I did happen upon a T-Mobile page that said by clicking “here” I would be able to do this, but it’s just a page that shows I’m connected. I just made this switch for internet and I”m wondering if I made a mistake…I have a Gateway Modem, White, stands up...

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8 days ago
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ThennyFirst activity
posted in Plans and Services
rebate

It’s been about 8 weeks now and I was wondering when I would receive my $200 rebate card 

0
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8 days ago
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ThinkstoomuchFirst activity
asked in Gateways and devices
Smart devices randomly go offline and back online from hour to hour

Have “Trashcan” version of T-Mobile Gateway attached to TP-Link M55 3 Mesh Router system. Suspect that CGNAT to NAT connections is causing smart device (WIFI) addressing issues to come and go from hour to hour on M55 Mesh Router.I have an Orbi 2 Unit Mesh router from our previous condo and have switched it into the system in place of the M55 router with similar addressing issues there also.We used the Orbi Mesh at the old condo with similar very occasional addressing issues.The new condo has double the square feet of the old and three times as many smart WIFI bulbs due to the fact that every light fixture in every room uses 3 bulbs instead of 1 bulb. And, I can often get 2 of the 3 bulbs in the same fixture working fine and one that is offline.I am using Google Home to manage everything. And when something goes offline I can sometimes fix it by going into the appropriate Govee or Feit or Tuya or Lumary app and finagling until it is found and online. (This works most often with Tuya dev

0
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8 days ago
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dougdodge1First activity
asked in Plans and Services
Virtual Prepaid Card

MasterCard prepaid $200. I signed up online for home internet a couple months ago and am wondering where my virtual card is. I go to the “reward tracker” and it says status is ‘received’. Am I missing something? How do I get this card and/or the number?

0
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8 days ago
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mrcooperFirst activity
asked in Gateways and devices
admin portal online

Is there a reason why I need to download an app to make changes on the router admin settings?Why can’t I make changes by going to the admin gateway ip site?

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8 days ago
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awefaFirst activity
asked in Troubleshooting
UNUSABLE SPEEDS during peak times using home internet

I’m getting HORRIBLE speeds during peak times, starting from after work hrs past 5pm and lasting sometimes up to past 10pm or later. Speeds are consistently fine during the day, then would drop to 10mbps on a good day and 1 or 0.5mpbs on a bad day. Y’all gotta fix this, it’s completely unacceptable.

4
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8 days ago
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Olivia BarnFirst activity
asked in Troubleshooting
Problems with Intel i5 Laptop and T-Mobile Hotspot - Any Advice?

Hello everyone,I’m having issues with my Intel i5 laptop when using the T-Mobile Hotspot. The laptop seems to be experiencing connectivity problems and slow performance with the hotspot.Has anyone else faced similar issues with this setup? I’d appreciate any advice or solutions you can offer to help resolve these problems.Thanks in advance! 

1
tidbits
Pillar
8 days ago
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Olivia BarnFirst activity
posted in Troubleshooting
Problems with Intel i5 Laptop and T-Mobile Hotspot - Any Advice?

Hello everyone,I’m having issues with my Intel i5 laptop when using the T-Mobile Hotspot. The laptop seems to be experiencing connectivity problems and slow performance with the hotspot.Has anyone else faced similar issues with this setup? I’d appreciate any advice or solutions you can offer to help resolve these problems.Thanks in advance! 

0
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9 days ago
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Davidschwartz1985First activity
asked in Troubleshooting
Home Wifi NAT Type issues

Hey everyone,Been struggling with the NAT type issues on my home T-mobile WiFi 5G and my PS4.  I just got this and can’t sync up with my friends, let alone play online anymore.  Does anyone have a fix for this?!  I’m becoming quite desperate and exhausted with this issue and t-mobile tech support doesn’t have an answer.  

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9 days ago
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