Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

2207 Discussions

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LeebRookie
asked in Troubleshooting

5g home internet - some sites won't load

My big gray cylinder 5G Home internet has good signal and works reliably. But some percent of websites I visit simply refuse to load via the TMo 5g device, yet they work fine if I use my Verizon cellphone data, or a coaxial cable modem (which I have not canceled service on yet). I am guessing it’s either a DNS issue between my Mac and the T-Mobile cylinder (eg: settings requiring technical help or updates), or a problem in the T-Mo network that is blocking some sites. After spending too many hours on the phone already with Tmo tech support for 5G Home, I am not excited about the prospect of engaging on the phone again. It takes too long, and the agents need more training and support. Has anyone experienced and solved this issue? Do you have technical insights? Is there actual written documentation somewhere that I could access? Thank you. (Honestly Tmo, you need to rethink your support infrastructure for 5G Home.)

37
L
14 days ago
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rfforcheFirst activity
asked in Troubleshooting

Use t-mobile home internet and spectrum concurrently

Can I use t-mobile and spectrum concurrently? 

4
N
14 days ago
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murphyc2008Rookie
posted in Gateways and devices

sagemcom fast 5688w internet going out or losing connection

the Sagemcomm FAST 5688W that i have has been losing internet connect for a while now and it is getting worse. it has gotten to where i have to reboot the gateway daily sometimes twice a day. i spoke to someone i think last week about this problem but it have hasnt been resovled he said that he did something the gateway remotely and when i get home to unplug it for 2 min and plug it back in but it still dose the same if not worse. i also want to see about changing my NAT type to open because i am having trouble with my securety cameras and gaming system after switching to tmobile internet. thank you and i hope to be hearing from someone soon. have a great day

25
M
14 days ago
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shuaaalonFirst activity
posted in Plans and Services

PSA for anyone unable to register T-Mobile ID for home internet: quick fix that support is not aware of

After going through several useless support specialists none were able to help me. However, the after seeing a suggestion from another user to capitalize he first letter of your email address worked. There is a major bug in their system that is not registering emails when the first letter is lowercase. Use this link to set up your ID, make sure its the sign up page that asks for the phone number associated with the account - the home internet sign up page will not work at all. https://account.t-mobile.com/signin/v2/enterPhoneNumber?redirect_uri=https:%2F%2Fwww.t-mobile.com%2Fsignin&scope=TMO_ID_profile%20associated_lines%20billing_information%20associated_billing_accounts%20extended_lines%20token%20openid%20vault%20role%20consent&client_id=MYTMO&access_type=ONLINE&response_type=code&approval_prompt=auto&prompt=select_account&state=eyJpbnRlbnQiOiJMb2dpbiIsImJvb2ttYXJrVXJsIjoiaHR0cHM6Ly93d3cudC1tb2JpbGUuY29tL2FjY291bnQvZGFzaGJvYXJkIn0&loginId=&fp_clien

6
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14 days ago
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TMurray101Helper Level 1
asked in Gateways and devices

Aladdin Connect

I recently upgraded from the silver Gateway to the new black one. The black one is an Arcadia KVD 21. You can find that information on the back of the black Gateway. I was able to reconnect all my alexa's, all my smart plugs, my blink security system, my ring doorbell, and my wireless printer. My Aladdin connect, garage door opener would not connect. After spending 3 days trying to get it to connect I finally reached someone at Genie Door Company, the manufacturer of Aladdin connect. They tell me that Aladdin connect will not work with the new T-Mobile Gateway model KVD 21. Anyone else had this problem?

9
D
15 days ago
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Silva78First activity
asked in Gateways and devices

📡📶📶📶⛔⛔⛔ no service!

Can't seem to get app to remember me, WiFi signal showing it's great, but not able to use any device. Already set password, added device, tested, and nothing. Error message on TV 📺🙏 Help.....

1
syaoran
Pillar
15 days ago
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Lovely BrookFirst activity
asked in Gateways and devices

How to handle lack of WPS button on new Home Internet Router

Hi, I got the new Home Internet Cylinder router.  Pretty simple setup but the speeds are good and the price is right.  I have a few devices I have always used WPS to connect.  Some extenders and some indoor cameras.  Can’t figure out how to do it now.  I do not see a WPS button.Am I missing something?  The interface is so simple but maybe it will get better with time.Thanks

11
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15 days ago
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Bekkig925First activity
asked in Troubleshooting

on and off

I don’t understand I’ve had T-Mobile internet for almost 2 years now but lately I’m having nothing with problems. Sometimes it’ll work perfect and then out of nowhere it acts nutty and won’t play or stream anything on any of my devices. It won’t even work my phones. What am I doing wrong? Please help! 

0
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15 days ago
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Up4boatingFirst activity
asked in Troubleshooting

You dont have permission to accesss this website

When I try and go to the Meijers website (Meijer.com) I get an error that tells me I don’t have permission. I’ve tried this from three browsers and two phone. As soon as I shut my WiFi off, it connects me. 

0
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16 days ago
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rgrantFirst activity
asked in Gateways and devices

How do I change network address on the sagemcom modem ?

The network address, by default, is 192.168.12.0 /24How can I change that to fit my ip schema in my house ? 

2
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16 days ago
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Chrissy2First activity
asked in Gateways and devices

VPN Issue on Sagemcom Fast 5688W Gateway

I found a lot of complains about the Sagemcom Fast 5688W Gateway with VPN. I have the same problem. My firmware version is SGJi10202-1.2.74.VPN does not work from my Windows PC, but it works with my iPhone and iPad!!!I found out that it could have something to do with the MTU packet size. This MTU value can be changed under Windows. Until now I didn’t have time to dig into this. Does anyone know how to do it and tested this?The firmware of the Sagemcom Fast 5688W Gateway is absolutely poor. I think everyone should contact T-Mobile and complain about this firmware. T-Mobile needs more pressure to enhance this black box.

0
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16 days ago
Pro2nd-4Life
Pro2nd-4LifeRookie
asked in Troubleshooting

Cancel/Return Home Internet Equipment

How do I cancel service and return my home internet equipment??   And how do I STOP the Auto pay being charged to my credit card?

3
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16 days ago
X
xRemarkAbelRookie
asked in Troubleshooting

Error Codes Wan005 and Wan002

Does anyone else using the T mobile Home Internet model KVD21 have this happen to them? My internet worked great for the first month, and about 2 days ago or so the internet just drops randomly and won't reconnect and will give me error codes Wan005 and Wan002 until I factory reset it. Turning it off and on again multiple times doesn't fix the error either. And when I do factory reset it, whenever it goes to reboot it gets stuck in a cycle where it keeps restarting over and over until randomly it finally reboots after unplugging and plugging it back in multiple times. This is super frustrating as you could probably imagine and I have no idea why out of nowhere it started doing this. Any help or advice would be greatly appreciated, if it continues I guess I will try to see about getting a replacement unit. Thanks for any input or thoughts on what could be the issue! 

11
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16 days ago
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T-BassFirst activity
posted in Plans and Services

What happened to 360 protection?

I’ve been using 360 protection since it came out, replaced many damaged phones, 100 dollars, new one in mail.  I’ve just upgraded to a Samsung S23 Ultra, which by the way has the cheapest glass, no wonder they did free upgrades.  The screen cracked in my pocket, and T-Mobile wants me to go to a store, that’s an hour away, in a bad neighborhood.  Now I’m forced to break the phone in pieces so I can do a claim on the whole phone, still will come out cheaper than traveling over an hour, using up a half day, getting robbed, commuting costs, etc. Are T-Mobile Reps not good enough to replace glass? T-Mobile only has 3 locations in a city of more than 7 million people? Plus, those replacement glass they put on in the stores are even 1000 times cheaper than factory, you can tell every single time, and how it cracks again. Now where’s my hammer so I can get this claim done quickest way. Thank you for listening to my rant. 

3
gramps28
Pillar
17 days ago
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chaswFirst activity
asked in Troubleshooting

T Mobile Home Internet & Google Home & Alexa

Help.  I am battling to connect either Google Home Speaker or Alexa (Echo) speaker to T Mobile Home Internet.  I have reset the devices but nothing.  Both try to connect but can’t finalize the instal and can’t finalize setup connection. Any ideas please.Also...how many devices can you add to home internet.  I have the high speed internet gateway (grey tower).  I have read conflicting numbers.  10 or 20 (10 on 5g  10 on 2.4g) or 64.    

20
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17 days ago
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sinjohn221First activity
asked in Gateways and devices

connecting wifi to a TV (Sony) SMART

I follow all the steps to have my tv recognize the new wifi and no connect happens have tried 12 time today alone.  any suggestions ????

11
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17 days ago
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Elena_navarroFirst activity
posted in Troubleshooting

My wifi keeps disconnecting

My wifi signal is good and everything but I’ve noticed that I can’t connect my phone to the wifi from my phone settings I always to to go to the app and reconnect then it starts working fine but then when I’m not using my phone it disconnects again 

2
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18 days ago
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KalaFirst activity
asked in Gateways and devices

smart tv connection to tmobile home internet

Tmobile home internet can't connect to my roku tv. It's visible. But it won't let me connect. I tried my new password, the admin password, and the wifi key. None of them work. When I turn my S21 ultra into a hotspot, that seems to connect just fine to my tv.

6
M
18 days ago
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KECFirst activity
asked in Troubleshooting

How to Determine Data Use by Device

How do I find out how much data each connected device on my home wifi is using? The app only shows devices connected with no names just numbers and it doesn't shout the data usage. The T-Mobile app shows the total usage for my home wifi router but not which devices are using the data. Something is using up my data and I can't figure out what 

0
K
18 days ago
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Dave1473Rookie
posted in Troubleshooting

Very slow home internet download speed

January 17 was my one-year anniversary as a T-Mobile Home Internet customer. I wish the story could be all good news but unfortunately that is not the case.I received the Nokia 5G21 gateway on 01-17-2022. Installed it and had it receiving internet data without any problems. I was slightly disappointed with the download speeds for the first few days that were 40Mbps. But after over twenty years with 6Mbps DSL, 40 was an improvement at over six times faster.Five days later, on January 22 the download speeds increased dramatically and ranged from the low 200’s to the upper 300’s, needless to say I was more than happy.The speeds stated above and in the following paragraphs were acquired with the latest version of Ookla Speedtest on a quad core PC running Windows 10 connected to the Nokia gateway via Ethernet cable.Everything stayed in the happy range until late September early October. A test on October 2 at 12:41pm returned a download speed of 15.6 Mbps, a speed I had never seen any time

13
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18 days ago
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quickfixFirst activity
asked in Gateways and devices

Add more LAN Ports

I want to add more LAN RJ-45 ports to this home wifi. How do I do it?

5
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18 days ago
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fp20145First activity
asked in Plans and Services

When will 5G home internet be available in Santa Clara?

I am dying to get off comcast, when can Santa Clara, CA 95050 hope to see service availability? I see it’s in Sunnyvale now which isn’t too far! Wondering how I might influence T-Mobile to expand in our area, it’s a desert of choice here :( 

0
F
19 days ago
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barstFirst activity
asked in Troubleshooting

Ne App downloads

Can't download new apps on my 16 yr olds iPhone  anymore 

1
syaoran
Pillar
19 days ago
A
AcemanxFirst activity
asked in Gateways and devices

Cannot connect to Gateway on PC/mobile

Hello I have the Nokia 5g21 and I can't connect to the gateway at 192.168.1.1        Am I supposed to use a different address?

5
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20 days ago
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Phone UserFirst activity
asked in Troubleshooting

Endless Voicemail Notification

This was never an issue when I was with sprint and is unique only to T mobile. From my research, this has been a common problem for over 2 years that T mobile won't fix. Everyday, I get at least 40 voicemail notifications from  (805) 637-7243 which is 805-MESSAGE. You clear the notification, it pops up again 10 secs later, and again, and again, then goes quiet for about 5 minutes. Then the process restarts. T-Mobile doesn't allow you to turn off the notification and only gives you the option to silence it for about 2 hours. This is harassment at this point and I wish Sprint never switched to T Mobile.

0
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20 days ago
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