Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

2707 Discussions

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henry51Helper Level 3
asked in Gateways and devices

TP-Link Archer AX21 Router: Access Point Mode?

My Arcadyan KVD21 gateway is connected by Ethernet cable to my TP-Link Archer AX21 router.  The gateway’s Wi-Fi has been disabled. All my devices connect without issues to my router’s Wi-Fi.  Setting up the router was done very easily with the T-P Link Tether app. I see in the the Tether app that the router is set up as “Wireless Router” and not in ”Access Point Mode”.  Should I change the operation mode to “Acess Point Mode”?  What would the benefits be?Thanks in advance for your help.

1
copz1998
14 days ago
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JIknerFirst activity
asked in Gateways and devices

Connecting Ring to T-Mobile internet

We are trying to set up out Ring doorbell up and it will not take internet. We have T-moblie internet. I have tried changing the network setting to WASP- 2 and that did not work either. Does anyone know what I am doing wrong? 

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R
14 days ago
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RickssmithFirst activity
asked in Gateways and devices

Modem Choice

When is Tmobile going to offer either Arcadyan TMO G4SA or Sercomm TMO G4SE to customers who need an external antenna to access their nearest Tower. I am located about 2 miles from the nearest Tower but have some Tall trees line of sight to tower. When the wind blows the foliage right, I get 150 to 250 mbps downloads. I get frequently disconnected and have to reconnect home automation and entertainment devices. I am willing to buy a Waveform antenna if Tmobile will provide a compatable modem.

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Pillar
14 days ago
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mikezoFirst activity
asked in Gateways and devices

MLB The Show does not work on my T-mobile 5g internet box.

MLB The Show does not work on my T-mobile 5g internet box. It will say “Challenge Failed” when trying to play an online match. The game works perfectly fine when i bring my xbox to my parents house. But when i bring it back to my wifi, it doesn’t work. I test the NAT type until it’s open, I reset the router, etc. I’ve done everything I can think of and there no solution. Does anyone have this same problem?  This is the only game that won’t work either. This and NBA 2k brought me some issues. But i can play COD or shooters on my wifi… but cross play sports games seem to bring the issue 

6
M
14 days ago
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chris100163First activity
asked in Troubleshooting

GoLinks no longer working when switching over to T mobile 5G wifi. How to fix??

Most of my work tools and forms are housed under go/links.  All go/links (GoLinks) no longer function when we moved over last week to T Mobile.  This is a significant issue for my job.  How can this be fixed? 

0
C
15 days ago
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Frustrated5678Rookie
asked in Troubleshooting

Tmobile change

I have been a T-Mobile Home Internet customer for about a month now. At first the speeds were great, but after a week they started slowing down and becoming very inconsistent. Now today I had to get on zoom for a meeting and I could tell something was not right. I checked my speed ad it was .5 to 2 downloads and had trouble even reading the upload speed. I kept getting disconnected from zoom and finally just gave up. Then came the surprise. I called T-Mobile to see what was going on and after confirming that my speeds were very slow, the agent said that when he entered my address, that it said Home Internet was not available at my place, even though it was available a month ago when I signed up? I live about 2 miles from the tower, and according to the map I am in the 5g area. I was just about to cancel my slow Centurylink service, but now I'm not sure what to do. The agent put in a ticket and said he would get back to me Saturday. So I guess I’ll just wait and see what happens.

6
M
16 days ago
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zwcjamesFirst activity
asked in Gateways and devices

New Very Disappointed User

Speed is great.  I did speedtests w/ Spectrum wired cable and was getting 367-400 Mbps down and about 12 Mbps up.  I get 500 Mbps with only “good” signal on my new T-mobile gateway and fast uploads.  A house full of streamers and not a glitch at all.However.That’s where the happiness ends, rather abruptly.I run a business and all of a sudden “business internet” doesn’t allow me to remotely reach my Intranet without having to add another gateway.  Complexity rarely helps security. Can’t complain that T-Mobile is 25% of Spectrum’s cost and faster.  I just wish they would let me throw the gateway into just gateway mode and present an IP address to my much more powerful and capable router.  Now I’m double-natted.  I hate double natting.

0
Z
16 days ago
7
70StangLearner
posted in Gateways and devices

New Modems and Antennas

When will the Modem/Router with the Antenna hook-up become availible? Personally,I think the antenna should be included with the modem at no charge. It’s not the subscribers fault the signal is weak.

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Z
16 days ago
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jd0422First activity
asked in Troubleshooting

Band steer remotely

I have my Home 5G set up on my network with the auto band steer set up 5GHZ/2.4GHz.   it seems the best way for me for running my network.  Is there any way to force the network to 2.4Ghz when it is in 5GHz mode without adding a 2nd network?I tried two separate networks but my smart devices kept dropping out.  I set up the router as one network and adding the smart devices and all was fine for a bit but when I had to reconnect another device I kept getting the “you must be in 2.4GHz mode to proceed.  Any thoughts and thanks beforehand

4
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16 days ago
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nwtotalatmRookie
asked in Troubleshooting

Are Tmobile internet for business prioritized on the network? HIGH LATENCY!!!

I just installed Tmobile internet and have been having issues with through-put and high latency.  Speeds when low latency, which is only between midnight and 5am PST in Everett WA, allows for up to 175mbps down, but during the business hours and high latency we are getting 2-8mbps download.  Unacceptable for a business internet solution.  Are these devices prioritized on the network to ensure some or ANY type of service level?

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16 days ago
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mroseFirst activity
asked in Gateways and devices

T-Mobile 5g internet not supporting wpa3

My home windows 11 computer with Intel wi-fi, will not sync with wpa-3.   The t-mobile device is set to wpa2-wpa-3 (default) setting.  I know my computer wi-fi is working as I can use a wi-fi router I have and it connects every time at wpa-3.  I have the latest version of the Intel firmware for their wi-fi adapter.  Is there a way I can force the T-Mobile router to wpa-3?   Or is there a firmware upgrade for the t-mobile device that addresses this issue?

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M
16 days ago
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belkerdogHelper Level 1
asked in Troubleshooting

buffering

I see everyone seems to be having the same problem. However, my buffering issue happens during live TV. More specifically certain local news channels but not all. It mostly happens at around 10 pm when we switch to Fox 43, or CBS News at 10  rarely WGAL NBC. Others shows are fine. We stream thru YouTube TV and shows we watch like Food Network, Discovery, etc right before we switch to the news is fine. No buffering problems. 10 pm rolls around sand it starts buffering. I might add we live in a rural area 1/4 mile from a tower. So is it T-Mobile Internet or the streaming service. Speed tests are normally very good, when it's buffering however I've had some that were slow. Any thoughts?

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16 days ago
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Kirb410First activity
asked in Gateways and devices

300 GB Lite Gateway Throttled

I’m disgusted with T-Mobile right now. I pay for the 300 GB lite while I am waiting for the unlimited plan (which I was told would take 2 weeks and here we are 2 months later). my billing cycle resets on the 12th of each month. Last billing cycle at the end of it, I paid for an additional 25 GB to extend my internet usage. 3 days ago my new cycle should have reset to 300GB. Today I received emails from T-Mobile saying I was past by 25 GB allotment. Exactly when I received the email my internet slowed to a crawl.  I have now spoken to 3 different technical support reps plus 2 online chats, and also went to the store. All of them direct me to speak to somebody else. I’ve done research as this makes me so angry, it seems like there is a glitch in their system telling my gateway I only have 25 GB total on my account.  Any ideas how to fix this? I work from home and need internet to do my job. Also- Jayson on the tech support chat was atrocious.   

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K
16 days ago
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mcowinFirst activity
asked in Troubleshooting

revvl 6 pro hotspot

My Revvl 6 pros hotspot randomly turns off for no reason. I can't figure out how to fix it. I always have it set not to turn off automatically even when nothing is connected to it for an extended period of time and it still does it

3
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17 days ago
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Redneck_RandyRookie
asked in Gateways and devices

Hide SSID

Is there a way to hide SSID on the Sagemcom 5688W ?

2
R
17 days ago
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AlthiusFirst activity
asked in Troubleshooting

Unable to use T-Mobile Home Internet with work VPN, any suggestions?

I’ve recently been told by work Information Services that I cannot use my work laptop with T-Mobile Home Internet.   Here is there response to my support request. T-Mobile's primary service called "5G Broadband" is not true wire-to-site broadband.  While Cisco AnyConnect can work over 5G and other wireless connections, MTS does not recommend its usage unless absolutely necessary, and if you utilize a phone line such as Cisco Jabber call quality cannot be guaranteed.The issue is that while 5G can provide broadband level speeds and bandwidth wireless solutions, such as 5G, have a higher tolerance for "packet loss."  Packet loss is when individual pieces of data are dropped/lost during transmission.  For most applications this is a minimal issue that 5G speeds may render unnoticeable, but a live connection, such as the AnyConnect VPN or Voice Over IP phone services, will experience connection degradation or be completely disconnected forcing you to reconnect.This is not an issue MTS can m

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J
17 days ago
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AimfireFirst activity
asked in Troubleshooting

why TMobile home internet so bad

When I first got my gateway it worked ok 6 months now and it sucks so bad I can't play games and half the time my wife can't even watch her shows without it buffing I think TMobile needs to stop making new stuff and fix theyre crappy service when I get another service in dropping this crap

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Pillar
17 days ago
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Mbrown2626First activity
asked in Troubleshooting

Constant 400mb usages every 9-10 minutes by the gateway

Got my gateway a little over a week ago and the data usage is off the charts. My gateway is constantly using exactly 400mb every 9-10 minutes. I’ve only got a couple devices connected (3 phones and 2 TV’s). When I look at the usage log it started from day 1 and constant hits for exactly 400mb. Anyone else experiencing something similar? It’s as if the gateway is download updates and doesn’t finish. It happens at all hours of the day and night. 

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R
17 days ago
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skuziej69First activity
asked in Plans and Services

Is T-Mobile still in business? Awful Customer Service

I’ve been trying to reach T-Mobile Customer Service 611, 1-800-937-8997 & via the internet. Nothing has been working for 2 days. Do they care about their customers or what.  What is going on here. Are they a phone company or not?

2
syaoran
Pillar
18 days ago
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Sledneck55First activity
posted in Gateways and devices

This is why Bridge/Passthrough is not an option.

We all want configurability, passthrough/ bridge mode to use our own routers avoiding the dreaded double NAT that can effect network performance. The problem is not with T-mobiles gateway’s. It has to do with the network. All of the home and business gateways don't get their own public IP address. Users in an area are sharing one public IP address. Unless T-Mobile will allow for static IP addresses is why these gateways have limited configuration options. Im not sure if its an option. I haven't called tech support to ask if a static IP is available. This is why you will see slow downs at peak usage times. In layman's terms, picture 10 devices on your home network all streaming 4K video with a 150 MBPS connection, it can't handle that much bandwidth. Same goes for the T-mobile home internet modem/router but the problem is your sharing the connection with multiple Home internet customers. If you have a cable, fiber or a DSL connection you do in fact get your own public IP address. Cable

2
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18 days ago
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SCTTAWHLRFirst activity
asked in Troubleshooting

Connection issue

Cellphones and Chromebook connected to the network without issue.  Dell laptop is another story.  Asks for USER ID and PWORD but rejects the default entries printed on the tower.  I assume I must have changed these during the initial setup but can’t recall what I would have used for the USER ID.  (Pretty sure on the PWORD).  How do I find the current USER ID?  (sorry--not a very tech savvy user)

4
S
18 days ago
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CfhitchFirst activity
asked in Troubleshooting

Gateway shows wrong location

My Gateway wi-fi shows itself as located in Orlando, FL. But I live In Louisiana. It has done this since we set it up last March. All devices using the home network (TV, IPhones, computers) also display this Orlando location whenever online. Orlando’s zip code is always pre-populated in online forms. Also, if I attempt a local call on my iPhone, I get an error message that I must dial the area code first! Because it thinks I’m calling from Florida to Louisiana! I can’t get anyone with TMobile either thru Chat or email to address the issue, they ask if I have a screen capture of the problem, so no one has been able to fix it. Very frustrating. Any ideas?

6
J
18 days ago
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sindybFirst activity
asked in Troubleshooting

help

how can i find out whos connected to my home internet

6
G
18 days ago
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SolotuxxFirst activity
asked in Gateways and devices

PPPoE username and password

Can someone tell me if they have gotten a pppoe username and password from t mobile. Or do they not provide it.

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copz1998
18 days ago
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LoveButterPlaysFirst activity
asked in Troubleshooting

5G Gateway Internet speed slow

My gateway was working good awhile ago then I recently moved houses and this whole week its internet has now been slow, when gaming it only gets up to 3kbs. Its really not good for online games nor download speed even though in the app it says it has very good internet speed it clearly isnt. I would like help to see why this is happening

3
H
19 days ago
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