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Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3058 Discussions
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tnichFirst activity
posted in Troubleshooting
Tmobile i ternet is crap

T mobile internet is horrible.  Tired of not having service that is reliable.  Time to cancel and find a better service.  Cannot stream tv.  Tired of the endless buffering.   Websites not loading.  Tmobile is crap. 

2
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15 days ago
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Hi.Helper Level 1
asked in Troubleshooting
Digits and cats!

Whenever I type on my Digits web app colon three (:3), a cat’s head picture has been substituted!  How to prevent this from recurring?

4
H
15 days ago
TwinMama1418
TwinMama1418First activity
asked in Gateways and devices
Naming devices connected to Home Internet

I've asked this many times over, but I still cannot get it to work. I need to know how to change the names of the devices connected to my TMobile Home Internet. I've named them all directly on the device itself, but that name doesn't show up on my internet list. Everything comes up as a bunch of numbers, or "unnamed device" and it makes it IMPOSSIBLE to figure out what is what. Every TV and computer and tablet in the house runs off this internet, so very often we run out of space and cannot connect anything new. If I knew which device was which, I'd be able to disconnect what isn't necessary to run 24/7, and what needs to stay connected. Anyone have any clue what to do?!? It's starting to make this affordable internet service not worth the savings because the stress, arguments, and tension is making my household a place of contention :( Help!

15
J
15 days ago
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leep.First activity
asked in Gateways and devices
No option in T-life app to add mesh extender

I got a new mesh extender (first one died with the solid white light, just like so many other people here). When I got my first extender, it was super easy to set up with the app when I set up my gateway.So I scanned the QR code of instructions that came with the new extender and the instructions/graphics do not match what shows in the app (which I just updated). There is no option anywhere in the app to “add new access point” anywhere.There’s an ethernet cord included but no instructions.This $ucks. I’m starting to think Xfinity wasn’t so bad after all. 

1
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15 days ago
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Mike OxBigFirst activity
asked in Plans and Services
UPnP not successful on Xbox Series S

Ever since I switched to the BYOD-Router internet gateway I haven’t been able to stay in party chats. Everything else works perfectly fine no connectivity issues on my laptop, phone, or TVs but as soon as I join an Xbox live party it’s fine for a couple seconds then I lose connection. Game chat works fine. My NAT is moderate but it used to be open. Also my xbox is saying UPnP not successful. I logged into my router but there doesn’t seem to be any configurable network settings. Anyone know how to enable UPnP?

18
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16 days ago
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jvoelgerNovice
asked in Troubleshooting
Port Forwarding

How do I forward ports on the T-Mobile Gateway? Is this possible and if not, do you have any recommendations on how to do this with a T-Mobile Home internet setup ?

1
syaoran
Pillar
16 days ago
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KsWiFiFirst activity
posted in Gateways and devices
T-Mobile Home internet

I am unclear if all connected devices to my home router are mine. I'm not quire sure if these names(lables) of these devices are all mine. It looks like more devices than I own. How can I determine what devices these are by the numbers/names that they are listed at in my little home network? Any tips or advice?

0
K
17 days ago
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Savbux2First activity
asked in Troubleshooting
FamilyWhere

Is there a way to stop notifyning someone when I look them up on FamilyWhere? I have FamilyWhere for my employees.  I like to check in them throughout the day.  I have 4 phones for years that only send a text message every other month telling them I have the app and can follow them.  But now worth my added line it actually tells them EVERY TIME I look them up.  How annoying.  They don't care and it bothers them throughout the day.  Is there a way to turn this off?   

0
S
17 days ago
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SoloconNovice
asked in Troubleshooting
Netflex

When we had T-Mobile family sharing for Netflex, our son put netflex under is e-mail and password.  But now I understand that we can only have Netflex in our home since this is our account.  Can I change the log in to me. Also, I read the other day that I could add him as a user for $7.99, but now I can’t find it.  Can you help me?

0
S
17 days ago
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Jeongsu LeeFirst activity
asked in Plans and Services
Please help me to cancel my account

Hello.I have been using T-Mobile and T-Mobile Home Internet for 24 months, but I moved abroad and stopped my service on 21st June. However, no one has told me to return home devices. Furthermore, I received an email saying my service was stopped, but $60.75 was charged to my Autopay account. Since I am currently living in South Korea, I cannot access the T-Mobile app. Please help me to access my account or verify my calcellation status.

2
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Community Manager
17 days ago
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Exhooo7777Novice
asked in Gateways and devices
frequency band

I’ve had my gateway for a couple of months and suddenly haven’t been able to switch back to just 2.4 or just 5ghz , it’s just been stuck on automatic no matter how many times I try to change it.

5
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17 days ago
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ResidentofKantoFirst activity
asked in Gateways and devices
T-Mobile 5G Gateway (G4AR & G4SE) MAC Filtering

Anyone know if T-Mobile is planning to implement MAC filtering for the T-Mobile 5G Gateway (G4AR & G4SE) eventually?

0
R
17 days ago
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GoSixFirst activity
asked in Plans and Services
$50 Refer-a-Friend

I recommended a couple to T-Mobile hoping to benefit from their $50 Refer-a-Friend program, but despite my numerous efforts to register for the reward, I have been unsuccessful.Based on comments from others in the same situation, I'm beginning to question the legitimacy of this program. Can someone from T-Mobile help?

2
D
18 days ago
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jackharrNovice
asked in Gateways and devices
new internet user

I just completed the setup for the home internet with the gateway. This is gonna sound dumb, but how do I get my cable and premium channels. Internet works fine, but what do I do now?

2
N
18 days ago
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KatzRushCondoFirst activity
asked in Gateways and devices
Promotions and rebates

Has anyone ACTUALLY received one of these rebates? I applied for the business one and NEVER heard back. I cannot even apply for the home one as the site never works…Is it just a big scam?

6
C
18 days ago
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SkylarWolfNovice
asked in Gateways and devices
New Router not connecting to T-Mobile App

We had to get a new router, but we set everything up to have the same WiFi name and password. Now the app won’t recognize the new device and can’t connect to the old device (as it stopped turning on). I can’t see any of the devices connected to the router or control anything because it’s like the app just doesn’t recognize this new router. I deleted the old router in the app (or at least what I hope was the old one) to see if that would help, but nothing changed. When it does “connect” it says no devices are connected, even though we have numerous connected. I just don’t know how to get the app and the router to connect. The router still says to download the app to set up the network, even though everything is already connected. Should I just factory reset the new router? I’d rather not if I don’t have to. 

0
S
18 days ago
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Brock303030First activity
asked in Gateways and devices
Remove WiFi Mesh from account

I had two WiFi mesh units go bad(solid white light). Customer Service sent me two new ones. You.can only have three active at a time. I do not see a way to remove them in any of the apps on iPhone, Droid, the website and the old internet app. I suggested they disconnect my account and then reactivate it. Agents do not have the ability to remove them from the call center. Does anyone know how to remove them from your.account?

2
L
18 days ago
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BuefordFirst activity
asked in Troubleshooting
t mobile home internet in rv

Thinking about getting YouTube tv but we use tmobile home internet and travel 8 months out the year. Will we still be able to get live TV as we travel?

2
B
18 days ago
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kggrossFirst activity
posted in Gateways and devices
How I got my Sonos products to work on my T-Mobile Home Wireless Internet Service.

Here is what you need to know to connect your Sonos devices to your T-Mobile wireless internet. This example covers adding a Sonos One and a Sonos Move to the WiFi network. It assumes you have already used the Sonos App to attempt connecting Sonos devices to the T-Mobile wireless internet WiFi network with a T-Mobile FAST 5688W 5G gateway with default settings, which has failed. These instructions should also work for other Sonos products. However, these two Sonos devices, with and without an ethernet port, are used to understand the difference.T-Mobile FAST 5688W 5G gateway default settings:*Dual frequency bands 5GHz and 2.4GHz set to Automatic*WPA version set to WPA2/WPA3*WPA encryption mode set to AES*Network set to NOT HiddenIn this scenario, the Sonos One must be connected to the WiFi Network first since the Sonos Move does not have an Ethernet port.You will need a Sonos product with an ethernet port. Suppose you only have Sonos products without an ethernet port. You must purchase

11
F
18 days ago
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BeachDadRookie
asked in Gateways and devices
t-life app doesn't show signal strength

Since the old T-mobile home internet app is being replaced by t-life, I've been using both.T-life appears to be a big marketing ploy with functionality hidden. Where is the signal strength indicator for home internet?

7
J
19 days ago
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Atf291First activity
asked in Troubleshooting
mesh access point

So I just got the 5g home internet I’m trying to get the mesh access point to connect. I have excellent bars but the WiFi won’t reach my entire house. I’ve tried to reset my router and mesh point. When promoted it won’t connect via WiFi or Ethernet. On the t life app there’s no tab for devices or to click to add new mesh access point. It only stays solid white. I don’t know what else to do. Thoughts?

2
Z
20 days ago
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SFCRookie
asked in Troubleshooting
Google blocking search

I placed a search on Google and this is the response I got back."This network is blocked due to unaddressed abuse complaints about malicious behavior. This page checks to see if it's really a human sending the requests and not a robot coming from this network.”What does this mean? Is Google trying to block my use of its service because of issues with T-Mobile?

153
E
20 days ago
S
steagan29First activity
asked in Troubleshooting
Call forwarding issue

Hello,I use my phone for when I am on-call at work and have not added/changed any call forwarding settings in my personal phone. There is a call forwarding phone system at my work and when a someone dials that number, the call should be forwarded to me, but does not dial and hangs up after a couple seconds. I’ll use example #’s to make more sense of it.  Someone would dial the phone system at work (111-111-1111), that number would be forwarded to my phone number (222-222-2222) and essentially should ring my personal phone. Instead, it does not ring and drops the phone call after a couple seconds. This was all happening with my ZFlip 4. I tried resetting all settings, formatting completely with no luck.Just yesterday, I upgraded to a ZFlip 6, same issue persists. I tried reformatting again, disabling wifi calls, and making sure all restricted/blocked calls were unblocked. Nobody else has this issue at my work (even with their t-mobile phones) and the IT dept has reported everything is w

0
S
20 days ago
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LeebRookie
asked in Troubleshooting
5g home internet - some sites won't load

My big gray cylinder 5G Home internet has good signal and works reliably. But some percent of websites I visit simply refuse to load via the TMo 5g device, yet they work fine if I use my Verizon cellphone data, or a coaxial cable modem (which I have not canceled service on yet). I am guessing it’s either a DNS issue between my Mac and the T-Mobile cylinder (eg: settings requiring technical help or updates), or a problem in the T-Mo network that is blocking some sites. After spending too many hours on the phone already with Tmo tech support for 5G Home, I am not excited about the prospect of engaging on the phone again. It takes too long, and the agents need more training and support. Has anyone experienced and solved this issue? Do you have technical insights? Is there actual written documentation somewhere that I could access? Thank you. (Honestly Tmo, you need to rethink your support infrastructure for 5G Home.)

53
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20 days ago
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Pamcarb77First activity
posted in Troubleshooting
white mesh extender

4 times I tried to do the setup and it kept saying that it failed however the light is solid green so I don't think I'm having any issues. Just don't know why it kept saying that it failed.

4
P
20 days ago
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