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A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

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copz1998Helper Level 3

posted in Gateways and devices

New T-Mobile gateway with antenna connectivity

Great news! For those who (like me) need a little better signal, and know an external antenna would be better, your prayers have been answered. See the link below on a new product announcement. I already hacked mine so I may wait, but if you need a better signal (= faster download speeds) this is a huge development. https://tmo.report/2023/08/its-here-the-new-t-mobile-home-internet-gateway/Will you be asking for an exchange for the new gateway?

8 days ago

Tc92264Rookie

asked in Troubleshooting

connectivity

I am only able to get 3 bars showing ( good) in my small house. I’ve moved the gateway several places with same results. The only difference now is it doesn’t take as long to download streaming channels ( the free ones), but I notice when on internet some of my regular pages are not refreshing. I’ve rebooted devices, gateway etc. wondering if I jumped the gun getting rid of Spectrum?

8 days ago

THASAXMANFirst activity

asked in Plans and Services

Affordable Connectivity Program

T-mobile states the message “T-Mobile is proud to participate in the new federal Affordable Connectivity Program (ACP)” on their website, and I applied for and was approved for the program. However, when I called T-mobile customer service, I was told that T-mobile does not support this program. Why are you displaying this program on your site if you don’t support it?

8 days ago

Ben_from_MaineFirst activity

asked in Plans and Services

How do you get ID without a T-Mobile phone number (for Home Internet)

I just signed up for Home Internet but can’t get an ID to open an account because I don’t have a T-Mobile phone number. Anyone solved that problem?

8 days ago

Ready4BourbonFirst activity

asked in Troubleshooting

home internet service - speed decrease

T-Mobile internet speeds decreasing - it is getting so bad that any streaming on TVs involves buffering and spinning arrows. Something has changed. For the first year or so, service and speeds were great. Now it’s down to this…I’ll be calling T Mobile Home Internet this week ti try a number of solutions I have read about in other posts like this on here.

8 days ago

CclcFirst activity

asked in Troubleshooting

no internet

Having issues connecting to my internet...it says connected but no internet and I've already restarted my router

9 days ago

JandbFirst activity

asked in Gateways and devices

buffering & spotty internet

What can I do to get more consistent internet connection without buffering & loss of connection. I already put gateway high near window & purchased an internet booster (eero). I've about had it!

10 days ago

BryFirst activity

asked in Troubleshooting

how to stop spam calls from 805 637 7243

10 days ago

ericasolFirst activity

asked in Troubleshooting

TMobile wifi gateway - Chromecast doesn't work and there is no fix?

My chromecast devices are not connecting to the T-Mobile Wifi gateway 5g during setup. I’ve tried resetting, resetting and they’re not letting my devices set up on my tv. My casting options will not pop up either. I can’t set up my devices or cast to my tvs. I’ve seen other issues similar but cannot figure it out. Can someone help me with this??

11 days ago

HpandaFirst activity

asked in Troubleshooting

how can I connect an external hdd/flash storage thru usb-c port of sagemcom TMobile home internet gateway to be accessed wirelessly in home by wifi?

11 days ago

JW316Rookie

asked in Gateways and devices

Gateway outage

Anyone experiencing Gateway outages? Mine went down starting last Thursday/Friday then went back up now down again the last two days. Speed internet shows download speed of 4.68.

11 days ago

ACNFirst activity

asked in Gateways and devices

Roku PBS Kids app blocked

Hello,I recently purchased t-mobile internet and it appears that the router is blocking the "doubleclick.net" access the roku PBS kids app uses for adds in order to run. I can't find the advanced setting for the router in order to allow access for this device. Where can I access these settings?

12 days ago

CyberXtronicFirst activity

asked in Gateways and devices

Gaming Wifi Extender

So, I live in a one story house with some buddies and we got a TMobile Home Internet Router in the middle of the house to help provide everyone with a decent connection. I’m on the far left side of the house behind walls and doors and when I game on my PS5 the wifi sucks, but when I put my PS5 in the room with the router and connect with an ethernet cable it works fine. I’m wondering what extender I can get that can wirelessly connect to the router to boost the signal to my side of the house then I can connect an ethernet cable to that extender to get a good connection for gaming.

12 days ago

ahuber86First activity

posted in Troubleshooting

No more auto pay discount? No Customer Service contact?

I recently tried to update my auto-pay, and was unable to. Apparently, T-Mobile no longer takes credit cards and won’t take my new card, and is saying they’re taking away the auto-pay discount unless you use a debit card. I tried to contact T-Mobile, but they were closed. I went to send an email or message and found they do not allow that and have no email address available for customers. I use my credit card for all auto-payments, and I particularly liked T-Mobile for their customer service. However, since they will no longer accept my payments and I have no way of contacting them or sending a message, I’m planning on switching to another provider and will likely move my internet too. I’m surprised they don’t take normal payments anymore and want to fee people more, those were things that used to make them stand out from the others.Sad day, goodbye T-Mobile, it was a fun run while you were good.

12 days ago

oldfowlerFirst activity

asked in Gateways and devices

Future improvements

Does T-mobile plan to allow port forwarding anytime soon? I just switched and now my grandkids can not access my movie server. I am willing to wait a month or 2 if this is in the works.

12 days ago

engineer212First activity

asked in Troubleshooting

DNS Encryption Warning

I am getting a warning on my iPhone that my internet provider is preventing it from encrypting DNS traffic. Can this be turned off somehow?

12 days ago

DevanlFirst activity

asked in Troubleshooting

Trouble with connection to work VPN

I am using TMobile home internet with a 5G router. the connection appears fine until I connect to my work VPN (speed unusably slow). Other employees do not have the same issue using the same VPN and I have been working with IT. The VPN is using Cisco AnyConnect to a DTLS, SSL, TCP and UDP 443 endpoint. They are suggesting that there may be a problem at TMobile with the UDP traffic on port 443. could someone please verify this for me? thx

12 days ago

Mrshymer88First activity

asked in Gateways and devices

modem

I'm confused I got sent two modems I the mail should I send one back?

12 days ago

PinkyIAFirst activity

asked in Gateways and devices

Security camera won't connect to 5ghz gateway

I just switched to tmobile and my security camera now will not connect due to needing to be on 2.4ghz. Is the gateway capable of this? The company I switched from had the 2.4 and 5 option.

13 days ago

BeebeeFirst activity

asked in Gateways and devices

Security cameras not connecting to T Mobile Internet?

I switched to T-Mobile Internet last week and got a Gateway that says it's by Arcadyan. WiFi works great on phone and computers, but when trying to set up the home security cameras, it won't connect. I have both Blink and Panasonic cameras and have tried both on the 5G and the 2.4 and neither network is working. Also reset and restarted everything multiple times. What else could I try??

13 days ago

DSSHelper Level 1

asked in Troubleshooting

Really bad Home Internet- Anyone who can help on how to return?

HiI just got scammed to buy Home Internet which doesnt work. Have been trying to return it for two days. There is no way I can send a mail. Chat people direct me to a phone number. Its the same phone number which says they will call back in 15 min and never call back. When I call the number, they keep me on hold for two hours and then disconnect. WHen I ask chat person to transfer, they transfer to a team whcih says they dont cancel and promise to again transfer. It never happens

13 days ago

KamilFirst activity

asked in Troubleshooting

Low temperature alert. Please move the device to a warmer location [Error Cpde TEM001]

T-MOBILE’S 5G INTENETR Message on the router : Low temperature alert. Please move the device to a warmer location [Error Cpde TEM001]It appears again even though the temperature in the apartment is constant 76. if my equipment is broken, do I have to return it?

13 days ago

michellerfry.69First activity

asked in Troubleshooting

devices

Unable to view devices connected to my home internet. I have cleared out data. I have Uninstalled twice and still can't view devices connected. Anyone have any trouble shooting ideas they can share with me to get this app to work?

13 days ago

APH160First activity

asked in Troubleshooting

Home Internet disconnect

Home internet worked flawlessly for about 2 months. Great speeds and didn’t drop connection. At some point speeds started to dwindle and gateway would disconnect and reboot. T-Mobile sent out new gateway. Speeds are better, but it disconnects several (5-20) times a day. Today tech support told me too bad, find another provider if you don’t like it. I’ve been a T-Mobile customer for over 20 years. I just want it to work as advertised and I know it can, because it did for a while. Question: would an external antenna help with the dropped connection?

13 days ago

mexokreamFirst activity

asked in Troubleshooting

5G Home internet keeps dropping!

I've had 5G home internet service for about two months, after two weeks it started acting up. For about five times a day all my devices connected to the Arcadyan KVD21 gateway lose internet yet stay connected to wifi, I've tried everything! Do I need to replace my gateway? Very frustrating.

13 days ago

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