Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

2207 Discussions

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FalconFirst activity
asked in Gateways and devices

how to get internet usage per device?

Since all of my devices are connected to T-Mobile’s 5g router, is there a way for me to tell how much bandwidth is being taken by each device an ms how much data has been used per device, in total?

0
F
9 days ago
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StaborFirst activity
asked in Gateways and devices

internet Wi-Fi help

I get spotty internet at times and when I check the connectivity I get this error. Please advise.  

0
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9 days ago
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KWofOspreyCoveRookie
posted in Gateways and devices

Copatiible Wifi Extender with the TMobile 5G Internet Gateway?

I am looking for recommendations on the best Wi-Fi extender for the 5G home Gateway.  I have both a TP Link RE 220 and a Netgear EX3700.  They both fail to connect due to MAC address issues… even though they work fine with my current modem/router.  I am looking to move away from my Xfinity service but need a Wi-Fi extender in my garage to connect some of my outdoor enabled devices.  Thanks!

21
J
10 days ago
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sdboyFirst activity
asked in Gateways and devices

Sagemcom Fast 5688W Gateway Software Updates

I am using a Sagemcom Fast 5688W Gateway on the T Mobile network and my current SW version is 1.2.74. How to I get the newest SW version 1.2.8A ??

4
copz1998
10 days ago
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Aisha MohamedFirst activity
asked in Troubleshooting

t mobile 10 million project

t mobile 10 million project doesn't work Over 2 weeks now before that it was working fine anyone have an idea ? thanks 

0
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10 days ago
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dmcdivittHelper Level 1
posted in Gateways and devices

With happiness, why has FTP started to work with T-Mobile home internet?

I’ve had T-Mobile home internet several months now. Having made it through several issues I’m glad I stayed with T-Mobile. Because T-Mobile maps IPV4 over IPV6, FTP did not work. To use FTP I had to subscribe to a VPN, turn it on when FTP was needed then turn off again. I’ve been using NordVPN for that. However, just now I attempted some file transfers and they worked! All my FTP logins work without using the VPN. This is wonderful.So I’m wondering if anyone knows what changed. Was it T-Mobile? Was it something else? It isn’t the FTP servers or protocols or the internet in general. I use multiple FTP servers. So it has to be T-Mobile.

2
D
10 days ago
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htell7First activity
asked in Troubleshooting

internet wifi

I’ve had T-Mobile home internet for 2 years now. It’s been very reliable for the most part. But over the last month, the internet has been trash. It’s constantly loading, stopping or freezing whatever I’m watching. Whether it’s my iPhone or my Vizio tv. This is becoming extremely frustrating. I’ve called T-Mobile techs for help. They’ve had me shut off the wifi. Restart the WiFi. They just sent me a new internet WiFi router and the problem is still happening. This is extremely frustrating. I don’t know what is going on with my internet. 

6
J
10 days ago
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Brewsky0104First activity
asked in Troubleshooting

TMobile home internet connection issues

I have had Tmobile home internet for a couple months now, and I'm having issues with the modem restarting every hour and a half to 2 hours. This has been since the day I put it in. Do I have a faulty unit? Has anyone else been having these issues? Are there any updates that will fix this?  Also the past few days my connection shows to be good but things won't load properly and are taking abnormally long to load. Are the servers having maintenance done to them? 

7
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10 days ago
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APK2018First activity
asked in Gateways and devices

Port forwarding setup for security camera

I need to set up remote access on my security cameras. However, I have no idea on how to get to the router config/port fortwarding in my current Wi-FI Gateway.Please help advise.Many thanks in advance. 

2
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10 days ago
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unknown1961Rookie
asked in Troubleshooting

Simple Plug In Extender for 5G Gateway

Is there a simple plug in extender that will help my T mobile Gateway extend my internet downstairs. I'm not an expert so was just hoping there is a plug and play type extender. Thanks

10
bocaboy2591
10 days ago
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gfcFirst activity
asked in Plans and Services

Home Internet Seasonal Suspension & Security Camera

Hi there. Couple questions about T-Mobile home internet: (1) When I put the home internet on seasonal suspension (for about 2 months), could I still access the wi-fi security camera in my house? (2) My billing cycle is 5/29 to 6/28. If I start the suspension on 6/10, would I still pay the full price of $45 for this billing cycle (i.e., no proration for the $10/month suspension rate)? Thanks.

0
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10 days ago
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Vitor TimoteoRookie
asked in Troubleshooting

Iphone from ebay came blocked by the carrier

I bought an iphone with the IMEI: 351855180015507 on ebay and brought it to Brazil, in the ad it was being sold as unlocked, but when it arrived for me it was blocked by you, can you help me? I paid a lot for my cell phone and I can't fully use it

8
gramps28
Pillar
11 days ago
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ScottybolottyFirst activity
asked in Gateways and devices

Device's question

How many devices can be hooked to the router

2
syaoran
Pillar
11 days ago
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HambodianFirst activity
asked in Gateways and devices

DIY Modem

Hello,This is my first post.  Glad to meet everyone.  I didn’t even know T-Mobile had a forum until I got the home internet and found how limited the gateways are and began searching for tips and tricks.I wanted to see if anyone had tried building their own modem.  I have been running a IPFire firewall and router box for a while now since I had DSL.  So why not use it for T-Mobile too?  I don’t even know if it will work, but in theory I think it should.  IPFire has a decent amount of options for connecting to a service.I would be using my computer that is currently running the firewall and router Adding a PCI-E M.2 adapter Attaching a 5g module to that adapter SIM card into the adapter Plug the Waveform antenna to the module Configure the “Red” adapter in IPFireIf this works, I should have no double NAT and many other features like DHCP address control, VPN, and Intrusion Prevention in one unit.It would be about $100 in parts I need to get so less than one of the pre-built 5G routers.O

2
H
11 days ago
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AshtrayFirst activity
asked in Gateways and devices

wifi isnt showing up on smart tv woth home internet

I got everything set up, my phone is connected but I don’t see the WiFi I just set up come up on my smart tv to connect to it. Is that normal? 

3
N
12 days ago
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YvonneDogMamaFirst activity
asked in Troubleshooting

5G -How to do a push-button wifi join?

Where is the WPS push-button join feature for the 5G Home Internet gateway? There is no button on the body of the gateway and I’ve looked on the gateway’s screen, in the phone app and in the web browser interface. I don’t see any hint of an “accept join request” action. My printer is having difficulty joining the wifi network so I’m using it via ethernet cable, meaning I can’t move the gateway out of the same room. It would also be so much easier to join all my other devices that don’t have a keypad to enter the password like my bathroom scale, Filimin, etc. Every device has a separate management web portal. Annoying. 

13
V
12 days ago
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KendalljoFirst activity
asked in Gateways and devices

See connected devices

How can I see what devices are connected to my internet? It says 6 but I'm sure I don't have that manyThank you

2
F
13 days ago
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choo2drivrFirst activity
asked in Troubleshooting

No sound on my Galaxy !32

I have accidentally turned off all sound on my A32. No sound. No ring, no keyboard sounds, no notifications. Do Not Disturb is not on, all volumns are up, and I have downloaded all updates and restarted.

1
F
Pillar
13 days ago
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CunkleFirst activity
asked in Gateways and devices

Home Internet 5G Gateway

I am unable to find a good spot for the Gateway to obtain good signal.  

0
C
13 days ago
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RevivalofthesoulFirst activity
asked in Gateways and devices

IP Location issue

So apparently I cannot connect to sites that need to verify your location because my new tmobile internet service shows me as being located in a State that is different from my actual location.Been on hold for 50 mins to speak to someone, not sure if I will get anyone tonight and this is not looking good for customer service support that you don’t have a different number specifically for tech issues like this.

44
H
13 days ago
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pirate BobFirst activity
asked in Troubleshooting

Using a wilson booster with my t-mobie 5G home internet gateway

i  have the black gateway which picks up 1 to 2 bars of signal. I decided to purchase a wilson booster to get a better signal. Now I get 4 to 5 bars. Unfortunately, after about 10 minutes or so my latency goes from 40 to 60 up to 400 or more which makes the boosted signal useless. I thought it was the booster setup, so I replaced it with a new one. Still does the same thing. When I just use the gateway everything works fine but my up/down speeds are reduced from 15mps/5mps to 3mps/3mps. Any thoughts on what is causing this. T-mobile customer service was not able to help me with this.

8
M
13 days ago
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SoCal MarkFirst activity
asked in Troubleshooting

t-mobile Home Internet - Location Issue

I live in Los Angeles County California, and the home internet is showing the different sites that I am in Las Vegas.  This creates a problem from things like streaming YouTube TV, to access my local channels.  Spent many hours with Home Internet (they act like they have never heard of the problem - yet I have seen some comment on this chat (doesn’t T-Mo monitor the chat room, (another question for another day))).  It was suggested that I wire my personal router into the T-Mo router, and at first it appeared to work but then when I went to You Tube it showed location as Vegas again, An hour on chat with You-tube (this person appeared to know what they were talking about) and he finally said that You tube uses your IP address to determian where you have access and since my was saying Vegas that all they can do.     Anyone have any suggestions on a work around, I would hate to go back to Spectrum to solfe  the issue.

20
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13 days ago
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AimfireFirst activity
asked in Troubleshooting

why TMobile home internet so bad

When I first got my gateway it worked ok 6 months now and it sucks so bad I can't play games and half the time my wife can't even watch her shows without it buffing I think TMobile needs to stop making new stuff and fix theyre crappy service when I get another service in dropping this crap

2
W
13 days ago
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RedbobFirst activity
asked in Gateways and devices

Dropped connections

Has anyone had a problem with T-Mobile 5G Wifi where you have to reboot devices in order to reestablish internet connection.  With my iPad I find on a regular basis that I have access to a site, exit the site and they come back shortly after to that site or another site any unable to connect.  I have to reboot my iPad and they I am able to connect.  I’ve also experienced on my MacBook Pro connection problems that are only resolved when I clear out my history, after which I connect without any problem.I switched several months ago from xfinity internet and never had this problem until T-mobile. My T-mobile router shows a strong Internet signal and my download/upload speeds, when connected, are more than adequate.  

2
M
13 days ago
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RarerichFirst activity
asked in Troubleshooting

Can't get HBOMax on TV but can on phone

I signed up with HBOMax a few years ago and get it on phone and Ipad but not TV

0
R
14 days ago
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