Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

2703 Discussions

T
TaylorsFirst activity
asked in Gateways and devices

VPN/Proxy

I up until today have been a certain show on Netflix, I tried to watch it today but it disappeared and I received a message about my VPN/ proxy being on, I haven't made any changes, I can still watch other shows but the show I was watching disappeared, it won't even let me screencast from my phone. I am using a 5G gateway, it tried disconnecting the gateway and connecting to my TV thru my phones hotspot but still had the same issue. Anyone have any advice?

1
F
Pillar
2 months ago
E
Extraordinary JewelsFirst activity
asked in Gateways and devices

Streaming Error

Is anyone getting this error message when trying to watch multiple TV’s at your home - 30004-005? We recently got T-Mobile internet. Thanks.

1
syaoran
Pillar
1 month ago
S
SLB76First activity
asked in Gateways and devices

home in

I'm trying out the new home internet. It works fine for my devices. But my LG tv disconnects everytime I turn it off. I had to get an ether net cord cause it also wouldn't connect any other way. I've called tmobile, they said its the TV. LG says it the internet. Anyone have any answers?

1
N
1 month ago
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CfhitchFirst activity
asked in Troubleshooting

Why does TMobile Home Internet throttle only Live TV apps on FireTV Cube?

Why does TMobile Home Internet throttle only Live TV apps on FireTV Cube? All other streaming services (Netflix, Hulu, Prime etc) work fine. My LiveTV iptv app buffers every 15 sec then freezes for 2 or 3 minutes, then buffers again, repeat this sequence over and over. This just started happening this weekend. I've had this same TMobile Home Internet & the apps mentioned for 2+ years. I talked to customer service who called in “expert engineer” to diagnose, said shed call me back - its been 2 days, no call back.  Can anyone help me?

1
copz1998
2 months ago
F
FBC-larkFirst activity
asked in Gateways and devices

ISO restart Sagemcom Gateway in BASH script

We’ve been with T-Mobile for nearly a year with no trouble. I have two BASH script utilities to monitor connection quality. One logs all momentary drops and drops lasting over 3 minutes. It also monitors AC power, so if we lose power, that can excuse some of the downtime. The other uses mtr and speedtest.cli to record connection speeds and quality every 3 hours. So far, we haven’t had any connectivity issues but I’d like to be able to restart our Sagemcom Fast 5688W Gateway from one of the scripts should the need arise.I use Debian 12, home desktop.BTW, we have the mobile app … pfft … have to log in every time I open it and it doesn’t do half of what I’d like.

1
B
1 month ago
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magenta6853564First activity
asked in Gateways and devices

4x4 Mimo Antenna Installer

My T-Mobile home internet has been fairly inconsistent speed wise.  After doing some research, I want to install a mimo 4x4 antenna.  I know there are lots of helpful videos and write ups out there on how to install these yourself.  However, with how busy I am at work and nervous about drilling a hole in my house to run the cables, I'd like to hire someone to install it, but I cannot find any information on who to call to install them.  If you have had an antenna installed professionally who did you have do it (trade wise, like electrician or someone else)?  Thanks in advance for your help and input!

1
R
1 month ago
D
Danielg6First activity
asked in Gateways and devices

wi fi password doesnt work

The password printed on the gateway does not work for logging in to set up my Roku 

1
D
1 month ago
C
Carruth01First activity
asked in Troubleshooting

Proof of outage for employer

I experienced an outage 09/05/23 and after trouble shooting with support I was told that my wifi box needed to be replaced. I was without service most of my work day today and now my employer wants proof as to why I had no service. Can you provide an email or letter?

1
syaoran
Pillar
2 months ago
N
NavyeagleFirst activity
asked in Gateways and devices

What's the cost of two Gateways? I have two homes and it works great at both (move gateway to test)

I have the Internet at my Fl home and it is good enough right now until new tower gets built closer. I have  a Georgia home and we brought the gateway here to test and it works great here. I am wondering about the cost for a second gateway. I’d love to ditch both Comcrap and Spectrum. Thanks,  P.S my Georgia address says its not available, but it does work here very very well. I do note that if you don't get the 5G noted on the gateway, it does not work well.

1
copz1998
2 months ago
S
Santa JimFirst activity
asked in Troubleshooting

Ring Volume ...Lock?

I have a Galaxy Note20 5G.  When I set the Ring Tone VOLUME to High, after awhile in goes to ‘0’ without me knowing it.  Then, it only vibrates.  Is there a way to set the Volume and Lock it In?

1
F
Pillar
2 months ago
S
SAM SMITHFirst activity
asked in Troubleshooting

Digital Touch Tone vs. Touch Tone

     Technology can improve our daily lives and can also complicate them. Going forward at times, can result in going backwards. "If it isn't broke, leave it alone". Touch tone Old technology has a preprogrammed "tone" established, allowing a connection to be heard and passed through with correct information. Newer technology uses thousands of tones associated with 0-9 computer screen connections. " if you would like to receive this call pres 1", by pressing 1, this tone must connect with the exact receiving tone as the outgoing tone. If the tones do not exactly match, you may find yourself pressing "Beethoven" vs "Motzart".  Your call will not connect if your note does not match the receiving note. How do companies address this issue? After several agents pass the buck, hang up on you and you finally manage an agent without preprogrammed bot mentality, you will discover a claim to their technicians will be processed for further review. Usually a 3 day or week process. A kind agent wil

1
BeeeRick
2 months ago
M
meatloafFirst activity
asked in Gateways and devices

Ethernet

Is there a way to hook up a printer, arlo and google waypoin at the same time?

1
copz1998
2 months ago
K
kwinchRookie
asked in Troubleshooting

Why would only a desk top PC keep losing internet?

I just installed T-Mobile home internet. I have a TP-Link router connected to LAN port 1 on T-Mobile modem/router.  I have a desk top PC (without wifi) connected via ethernet to the TP-Link.  Once a day it loses internet connection although wifi on both TP-Link router and T-Mobile remain active and 2 other devices connected via ethernet to the TP-Link remain active.  Those devices are T-Mobile LineLink and Tablo OTA DVR.  I can never get the desktop PC to reconnect without rebooting it.  Then it connects again OK.  I never had this problem with that PC when using that TP-Link router attached to Spectrum internet modem. Any clues?

1
K
2 months ago
H
HJRFirst activity
posted in Plans and Services

TXT unsent

13 year our business has been with T-Mobile but this latest problem has us on the verge of moving. So this is a last hail Mary to see if we can find a fix.Over the last month two lines get the same problem “ unsent txt... change to SMS or RCS...”. It will come in 10 to 15 minutes after sending a txt.   Some times the txt will send but take two or three hours before it is received. This problem happens randomly, so not all the time. And it happens with full bars or not full bars, It happens on Wi-Fi or not What has been tried:  5 times and hours on the phone with T-Mobile tech support. uninstall txt AP, tried a different AP, cleared cashes, reset network settings on both phones.Any thoughts?

1
F
Pillar
2 months ago
D
denclarkFirst activity
asked in Plans and Services

HotSpot vs. WiFi

What is the difference if I use my 5G phone as a hot spot or if I use T-mobile  5G WiFi ?

1
N
2 months ago
M
mlucas4300First activity
asked in Plans and Services

Travel with 5G Internet - camping?

Can you take 5G internet with you camping and use it like at home?

1
F
Pillar
2 months ago
S
sg101199First activity
asked in Troubleshooting

Gateway app not letting me disconnect devices

The entire time I’ve had Gateway, I’ve been able to disconnect devices, ie., my son’s consoles when it is time to stop playing.  Now I cannot. There are only a few devices I can turn off/on. I have already uninstlle/reinstalled the app, turned off gateway and turned it back on. Still can’t disconnect the game consoles from the devices list.   

1
G
8 days ago
D
donwolfromFirst activity
posted in Troubleshooting

Contacts

I have lost half of my contacts three times now. All good through the J’s, but everything K-Z is gone…..again! What is going on?

1
copz1998
2 months ago
M
Miss DebbieFirst activity
asked in Gateways and devices

Internet

Where on the TMobile internet app can I locate all the devices that were connected yesterday? I already clicked on "Devices" but since those devices are not connected at this moment, they are not showing.

1
H
2 months ago
V
vetvietnam11bFirst activity
asked in Troubleshooting

customer service

Let me begin by asking what would my bill be as of today and any other fees if I were to leave T-Mobile as of today.  I am going to tell you my nightmare that began with my current contract. The phones and contract the first time we came to you folks were very nice the price, service, and equipment. But now that I think about it was because I was with ATT at the time and they wanted me to switch carriers. So when are contract came up I went to the chat and got information on your current plans. She explained what the plane included. And it wasThe Magenta military planTwo new iPhonesA third line for hot spotNetflix so two people could watchIncluded a part that allowed me to update our phones before our contract was done.And the charge would be $90.00 per monthWe would get 800.00 for each trade-in of our phones. I do not trade my phone because of a cracked screen, I asked her if the store would honor her prices she said they would Here is the nightmareWhen we got to the store I was told

1
H
Community Manager
2 months ago
F
FekuFirst activity
asked in Gateways and devices

Home internet router return, should I include the chrger?

I have given a shot for 15 days trial and it is practically useless for for WFH setup. MS Teams fail to connects few times, video calls doesn’t work etc.. While returning the equipment (Router) do they expect me to ship the charger too?

1
S
2 months ago
C
cllnvghnFirst activity
asked in Troubleshooting

Arcadyan KDV21 white screen

my gateway powers on and is findable on my network but i cannot connect to it nor can i see on the gateway itself that it has connectivity.

1
copz1998
2 months ago
N
Nurse 1First activity
asked in Gateways and devices

internet

I recently upgraded my plan from essentials to 5G and I am unable to get a internet connection when I am away from the Wi-Fi connection . I have four phone lines and two of them are working fine but the other two do not have an internet connection . I have an I phone 13 and my husband has a Samsung . I have taken the phone to the T-Mobile store and they are unable to figure out why it’s not working . Has anyone had a similar issue ?

1
gramps28
Pillar
2 months ago
J
JackierobFirst activity
asked in Troubleshooting

Internet Going On and Off

Why is my internet going off and on in the past couple days.

1
J
2 months ago
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PoppamdFirst activity
asked in Troubleshooting

network

My home computer keeps asking for a network security key...where do I find it?

1
N
2 months ago
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