Network & Coverage

Let's talk about our coverage, signal, and roaming experience.

1972 Discussions

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opalhoodFirst activity
asked in Coverage & Signal

External Antenna for Home Internet

I was told by TM customer service that they will be offering an external antenna for the existing gateway beginning 8/29.  I was told this will be online only.  Has anyone else heard anything about this? 

0
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1 month ago
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timeworkairFirst activity
asked in Coverage & Signal

Stuck on 1 bar in my San Diego home? What to do?

Coverage map at my address says 5G Ultra Capacity. I have never been able to get more than one bar, meaning I can't even stream standard definition movies on Netflix/YouTube. Have been living here for months now & want to know if it will always be this way or is there something I can do to fix this issue? It's so terribly frustrating not to get service where you live When chatting with customer service they say "There's only limited tower within the area. T-Mobile wants to offer as much coverage as possible on our own network, but sometimes we must rely on domestic partners to ensure the widest coverage possible. T-Mobile coordinates with these partners to give our customers connectivity outside of our network. T-Mobile does not charge an additional fee for this service, but because we do not own these networks, there are limitations to data use and data speeds"Resetting Network Settings/Switching to 4G does not help

3
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27 days ago
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Scott.EversonFirst activity
asked in Coverage & Signal

My Work's Website Doesn't Resolve Over T-Mobile's Network

I’m unable to load one of my work’s domains when using my T-Mobile prepaid phone or hotspot (through a MVNO that uses T-Mobile’s network). Every other website I tried loads fine. For reference, the site that I can’t load is https://reports.cyntrx.net/I don’t have any issues loading the site through my home (Spectrum) or office’s ISP (also Spectrum) or through my main phone (Verizon Wireless).I believe a ticket may have to be opened with the appropriate networking or systems team for this problem, since something on T-Mobile’s side appears to be preventing the connection.Navigating to it should load a login page, but the connection just times out.

2
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1 year ago
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BrynncessaLearner
asked in Coverage & Signal

ADS on my Modem, & other issues

In addition to all of my other problems that have me constantly rebooting my gateway, I am seeing ads come up trying to sell me insurance, etc. Sometimes even using another person name, as if they had this gateway! Then it says, type END to unsubscribe. How exactly you do this on a modem?!! Service dropping, and rapid fire IP address changes have cost me hours every day for weeks. Have to call HULU 5 to 10 x a day now to reset my zip code to an IP address, then it changes 30 minutes later, and back on the phone I go. Internet has been out 5 mornings out 7 this week. Drops out a minimum of 4 x a day. Does TM even care to attempt to sustain this service? Or just blame Hulu, and every other tv provider, etc. This is a TM architecture problem. Network was clearly NOT ready to handle the customer load.  I have heard the same excuses over and over again regarding poor internet connectivity. The ENGINEERS accidentally moved me to a new tower. They just “cleared the backlog”.  Goes out again t

2
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10 months ago
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Allie_C_Baker1986Learner
posted in Coverage & Signal

WiFi Calling Gone

So, I have now no longer access to WiFi Calling. I need to find a way to have it set as Cellular Prefered even if I am using WiFi. It makes no sense! I used to have WiFi Calling. Anyone else have this problem!?            

1
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Pillar
2 months ago
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MathaDawnFirst activity
asked in Coverage & Signal

Why is my voice network not available?

08/17/2022 11:45 AM Mobile stopped receiving calls.  This is unacceptable been waiting for the Technical Department oh no transfers but I was hung up on and transferred twice… hmmm expert teams.

1
syaoran
Pillar
1 year ago
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czaremboFirst activity
asked in Coverage & Signal

Blanket signals on the hills where houses are rather than the valleys with the cows and corn?

I live in a suburban to rural part of western Washington state.  It’s called the Lakewood area (between Stanwood, Arlington, Smokey Point and Tulalip) There are many homes that surround Lake Goodwin, Lake Ki and other smaller lakes..  T-Mobile has some excellent tower sites, but is lacking sufficient bandwidth to reach much of this area with 5G UC.  The area is definitely residential.  To this point, T-Mobile has captured fairly well the busy I-5 corridor to the east, but it has also captured some fairly sparsely populated areas, areas near Stanwood and Island Crossing where corn and cows predominate, rather than where people populate.I’m hopeful that these more populated but underserved residential areas will receive some extra attention in the near future.   The service keeps getting better, but is just out of reach for some.  

1
C
1 year ago
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Milford GlenFirst activity
posted in Coverage & Signal

lack of service, Lack of communication

Ending my 3rd day with ZERO WIFI and cell service bouncing between 5G and 4g lite.I work from home, and have been out of business for 3 days, NO INCOME BECAUSE OF T-Mobile.The worst part is, customer support can't tell me why the tower, 1/4 mile away is down, what's being done, or when I can expect the return of service. The poor young ladies at the T-Mobile store, also 1/4 mile away and on the same tower, are without WIFI too, and they can't find out what the problem is either. There appears to be a total lack of communication within the organization, and little to no concern for the needs of their customers.Give me one good reason why I shouldn't head right over to the competition and get their service.

2
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1 month ago
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retroprestozFirst activity
asked in Coverage & Signal

mobile data dropping only when hoyspot is enabled

Hello people of the T-Mobile forum. I'm having an issue with my mobile data where whenever my hotspot is enabled then it will just "drop" or "shut off" for around five to ten seconds then enable itself again. It doesn't literally turn off however will seemingly disconnect from the network. This is causing the device connected to the hotspot to disconnect from the game that I'm attempting to play on it randomly. This is only happening when hotspot is enabled, when it's not then I have a stable and reliable connection. I already tried a fix from the only other forum post addressing this issue but it does not work. Any help is appreciated. Thank you.

0
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8 months ago
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SustainabilityEconFirst activity
asked in Coverage & Signal

I must be on zoom in the afternoon--but connection is bad to impossible

Although being on zoom works mostly OK in the morning, in the afternoon it doesn’t work---people can’t hear me, and I disconnect often. What can I do to use zoom in the afternoon? This is important for my work. [I don’t use the internet mostly for email and zoom.]

0
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7 months ago
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Emilegr61First activity
asked in Coverage & Signal

5g gateway

How do I connect an Orbi to a 5g gateway

0
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1 year ago
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mortoFirst activity
posted in Coverage & Signal

Not receiving all short messages SMS verification codes from Europe only some

November 2022 this worked fine and for years I used it. Now I may get one code in a day or two and no more. I talked to support and opened a case ticket. I tried twitter as well and they said its not supposed  to work based on CTIA standards. This is strange since it worked fine for years and started to have issues this year.  Any help/guidance will be appreciated!Thanks 

1
M
6 months ago
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TMHFirst activity
posted in Coverage & Signal

blocked service Cancun Airport?

Is service blocked in Cancun airport?  Works everywhere else in Cancun. Has full bars worked as soon as left airport grounds until I arrived back at airport.  Didn’t work at the airport in January either 

0
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4 months ago
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rockcc42First activity
asked in Coverage & Signal

new phone regestration

i get not registered on network error

1
gramps28
Pillar
1 year ago
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DawnDiva211First activity
asked in Coverage & Signal

controllng devices

So I jus order my gateway device, my question is will I be allowed to control the wifi on certain devices? ( Meaning can I turn the wifi off my kids tablets or living room tv at certain times if I wanted to) I guess I should've asked this bf ordering my internet device.

3
D
23 days ago
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KeyLowFirst activity
posted in Coverage & Signal

Switching Wifi Ghz Network

How can I switch from 5Ghz to 2.4Ghz?

1
gramps28
Pillar
6 months ago
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ali0628First activity
posted in Coverage & Signal

what is a title

I want to know why Im still paying for my phone, how long

2
F
Pillar
1 year ago
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David369First activity
asked in Coverage & Signal

Connectivity issue in iphone 12

Is it true or just rumor that iphone 12 have connectivity issue when you connect your hoverboard with your phone. I need the information if it is true. I am working on a website related to hoverboards and such information is imfortant for my readers. Please share your experience. The url is https://hoverboardlab.com/ it is all about hoverboards.Thank you.

0
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1 year ago
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User449523First activity
asked in Coverage & Signal

network issues in lower mid arizona.

Is anyone from the lower mid areas of Arizona having network issues since the first day of November? I've been have poor signal and lower bars the past week but on mobile and on the 5g gateway device. Anyone know any solutions?

3
gramps28
Pillar
10 months ago
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MandoukenFirst activity
posted in Coverage & Signal

Just Terrible

I have been a customer with t-mobile for almost 9 years now. I tried out their home internet and then sent them the router back in October. Now it is March and they are charging me a missing router fee of 221 dollars on my current billing cycle. Why am I being charged for something I sent back almost 6 months ago. Also after I sent them back the router they charged me for the internet the next two months because apparently you have to call that department as well to cancel the plan. It literally makes no sense that this how they conduct business. Not only do I have to wait 45 minutes to talk to someone who literally resolves nothing, they make me call multiple times to again achieve absolutely nothing. I am switching carriers immediately.

0
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1 year ago
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robertfaulsFirst activity
asked in Coverage & Signal

Need a free Range Booster

Can T-mobile send me a free range booster?  We have several dead spots in the house and need to be able to get my work calls

0
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1 year ago
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Bradley HFirst activity
asked in Coverage & Signal

Bradley H

No 5G in my area. I was told that there was! Also was mislead about Tmobile refunding my early termination fees. HELP!!! The reception is terrible. 

2
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Pillar
1 year ago
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Sparkle317First activity
asked in Coverage & Signal

issue with service

I got my second iPhone and won’t work the service can’t do anything online at all keeps saying connect to play store can’t update or use web browser

1
F
1 year ago
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Aignerb33First activity
asked in Coverage & Signal

network connection

My phone isn’t working right! After paying my may bill, my phone has been acting up. I can’t use some of my apps or play music from Apple Music. It keeps showing no network connection and that I need to fix it but my data is on and my phone is connected to Wi-Fi. Idk sb please help me. I've restarted my phone multiple times and I restarted my network yesterday. It the problem still hasn’t fixed. 

0
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1 year ago
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PerdidoBeachFirst activity
asked in Coverage & Signal

Poor Service in the Perdido Beach, AL area

Recently we have Poor Service (4G LTE) in the Perdido Beach, AL area.  Sometimes we see, emergency calls only on our cells.  Anyone else seeing this problem in the Perdido Beach, AL area ?

2
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1 year ago
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