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  • 390 Discussions
  • 1,501 Replies

390 Discussions

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VisViresFirst activity
asked in Other Devices

Virtual Pre-Paid card misleading

I recently received my Virtual gift card with an expiration of 6/23. I had a payment set up for one of my bills….DECLINED. I was charged $45.Come to find out, the card was expired and only good for a short period of time even though the expiration isn't until June 23. I was one the phone through the whole process of getting the card activated and at no time did she mention any of this.

0
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9 months ago
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SaintSpagsHelper Level 1
asked in Other Devices

Franklin T10 6040 Can't Connect To Steam (and other applications)

On my wifi hotspot I can connect to the Internet via a web browser just fine, but when it comes to applications like Steam and connecting to remote repos through Perforce I can’t connect to them. I believe this has something to do with the Ports that are open. I’ve been messing with setting, but I am unable to resolve this issue. Any help would be much appreciated.

2
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9 months ago
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MadMagManFirst activity
asked in Other Devices

Home Internet Port Forwarding working in 2021?

I see a couple threads talking about port forwarding not working and I still can’t seem to get mine working.  Is anyone having any success with new hardware or contacting support?

44
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9 months ago
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Catherinethegr8First activity
asked in Other Devices

Sonon Move, Beam Pkay 1 not seeing 5g Home Internet wifi

Good Day! We recently moved to a rural area and needed fast internet. Purchased the T-Mobile 5g Home Internet. Great speeds for working from home! Our issue is all our Sonos devices and app. We have a Beam sound bar, Move and 2 Play 1 speakers.  Sonos does not see the T-Mobile wifi. Tried creating just a 5Ghz and 2.4Ghz networks, no help. Changed password types, encryption type. No love… I Ethernet connected the Bean and good there. Yet if I take it off Ethernet, app does not see it. Any other workarounds? Figured I’d need to use another wifi router for the Sonos drives and create their own network.   

0
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9 months ago
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magenta7545177First activity
asked in Other Devices

Note 20 5G

Where in Settings Can I Find Battery Saver.  In The Note 20 5G Phone???

1
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Pillar
9 months ago
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MfeltFirst activity
asked in Other Devices

Reolink Camera with Prepaid SIM card

I have Reolink security cameras that I am using at a Construction site. I have checked the area and it has good coverage and I am using a Prepaid Internet data only SIM card like Reolink told me to do. However, when I put the SIM card into the camera, it keeps saying connection failed. Has anyone else had this problem and do they have advice on how I can fix it?

4
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9 months ago
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Stotten22First activity
asked in Other Devices

Mifi M2000 stuck on T-Mobile logo

My Mifi M2000 is stuck on the T-Mobile logo. I’ve held the reset button down for 6+ seconds, I’ve taken the battery out, I’ve taken the SIM card out...you name it, I’ve tried it. Any suggestions?

12
9
9 months ago
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magenta3752133First activity
asked in Other Devices

Unlocked the phone

здравствуйте! заблркирован телефон под вашего оператора, прошу разблокировать его, так как срок контракта с Вами истек.iphone 5s 16gbmodel A1533

62
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Community Manager
9 months ago
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lkayla2001First activity
asked in Other Devices

Locked Out of My Samsung Phone

I set up my finger print on my device and I have totally forgotten the actual password to my phone. Is there a way to reset this password without doing a hard reset?

0
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9 months ago
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OneDollarEarnedFirst activity
asked in Other Devices

T-Mobile Sim Card use in security camera

Can I install/use a T-Mobile sim card in a security camera?  Secondly, if I can use a sim card in a camera, can I have that sim card used hundreds of miles away from where I reside?

1
gramps28
Pillar
9 months ago
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DukesterFirst activity
asked in Other Devices

Magic Jack VOIP over T-Mobile home internet works mostly but parties at the other end receive chopped up words from my end. Especially on long distance calls.

Changed to T-Mobile all-home internet last year. Previously used telephone line based Century Link for home phone and inet.. Switched to Magic Jack VOIP and inet only before finally abandoning Century Link for both phone and inet.Switched  to T-Mobile home internet for complete wireless internet...no home phone line...just magic jack connected to either laptop or directly to T-mobile router. via cale. Works mostly fine except frequently callers on the other end receive chopped up words from me on my end. I can hear them perfectly...but half my words do not get to them. I have rebooted multi times….spent time online and on phone with T-Mobile service with no improvement...today had to reboot and wait for callback….return call never came...….HELP!!!!

0
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10 months ago
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misquez2009First activity
asked in Other Devices

Change my number

how do I change my number ??

11
gramps28
Pillar
10 months ago
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geegee641First activity
posted in Other Devices

Z Flip 3 screen issue

My phone is less than 6 months old.  My screen began with little green dots one week ago.  Now the entire screen has bleed and touch is no longer operating.  The screen does not respond.  I cannot turn the phone on/off, answer calls, view anything.  T-mobile cannot complete a warranty exchange because they can’t get a new Z Flip from Samsung > Samsung refuses to replace the phone b/c they said it has a scratch on it and  tells me to pay $430 to repair the phone.  Is this a common issue?

6
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10 months ago
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marin60First activity
asked in Other Devices

Google Pixel 6A Sim Card

Do I need to purchase a new sim card when I purchase Google Pixel 6 from Amazon as I currently have an LG phone with T-Mobile.

3
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Pillar
10 months ago
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Mikey manFirst activity
asked in Other Devices

audi connect

Do you guys still do audi connect

1
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Pillar
10 months ago
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bpardoruanoFirst activity
asked in Other Devices

Which SIM card do I need to get a prepaid plan?

I want to get this prepaid plan for my teenager son currently living in Maine: $10 Connect by TMO Talk&Text 1000 w/ 1GB Data - 1 Month (capped)He has an Iphone. Which of the following SIM does he need to activate itT-Mobile triple SIM CardT-Mobile prepaid 3 in 1 Starter KitT-Mobile SIM card 4G 5G?Thank you for your help!

2
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10 months ago
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magenta7914498First activity
asked in Other Devices

Google pixel 7 pro overheating

Is anyone experiencing a very hot Google pixel 7 when actively using it? I just got my phone 2 days ago, and if I do anything on it for more than 5 mins it gets crazy hot, and I can barely hold it. I am waiting for my case to come and hopefully, that will help but is this expected behavior? If not, how do you report this so it can be addressed by the Google developers?

6
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10 months ago
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Roa99First activity
asked in Other Devices

Unable to create conversation

I’m unable to send text messages from the DIGITS app both from the web and desktop app, it keeps telling me unable to create conversation but it allows me reply old texts.

0
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10 months ago
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shytay_2001Rookie
asked in Other Devices

Did T-Mobile use to have a website that you can Purchase Mobile Games, Ringtones, Wallpaper's, and Apps for Basic/Featured Phones on PC?

Hello T-Mobile Community, back in 2008 when T-Mobile introduce web2go customers can create a personalized home page for easy, one-click access to their favorite Web sites. The new service allows customers to visit virtually the entire Internet from their mobile phone, ensuring Web pages are easy to view and navigate. With access to the web2go marketplace included at no additional charge for customers with capable devices, customers can also browse and purchase the latest ringtones, games, wallpaper and mobile optimized applications and services to customize their phone. Further, a My Downloads feature enables certain applications, games and content that customers purchase to continue to be available to them when they upgrade to new phones.Did T-Mobile use to have a website that you can Purchase Mobile Games, Ringtones, Wallpaper's, Apps, and content for Basic/Featured Phones on PC?Is web2go shutdown & discontinued?Is it possible that current T-Mobile Customer back in the early 2010

7
gramps28
Pillar
10 months ago
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TraymetcalfFirst activity
asked in Other Devices

printer wireless set up mx490 canon

How to connect Canon mx490 printer to router without wps capability 

0
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10 months ago
T
ThiefGoldFirst activity
asked in Other Devices

Test Drive Device Shipping

I applied for the test drive device five days ago. After I verified my email address I was told everything was successful, but I have never received any other emails regarding this.Is there any way I can find out if it's shipped or when it will ship? 

2
J
10 months ago
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David NallFirst activity
asked in Other Devices

I am looking for a phone in my price range

I am looking for a low cost phone that I can afford.

1
gramps28
Pillar
10 months ago
V
veekay87First activity
asked in Other Devices

Phone Deals for existing customers

Since T Mobile is not providing extra benefits for loyal existing customers - How long shoul I wait to re-join TMobile after terminating my current account to get the benefits for new phone device deals?

5
J
11 months ago
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Blonde84First activity
posted in Other Devices

hot spot

My hot spot box keeps blank new messages  and data transmission 

0
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11 months ago
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Bluviper86First activity
asked in Other Devices

Need help with SIM card

Switched to TMobile last week. Just got my SIM card today. It's in the phone now but won't connect to the network and my new phone number isn't available in my settings. I'm unable to call customer support. Idk what to do

0
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11 months ago
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