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Other Devices

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509 Discussions
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509 Discussions

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Rupa maryalaFirst activity

posted in Other Devices

l hope pen phone nano sim card needs activation, how to do it?

L hope mini pen phone nano sim t mobile phone needs activationhow do i activate the nano sim, if the phone is not a tmobile product?

6 months ago

fl_specFirst activity

asked in Other Devices

UPnP Issue with Xbox Live

Can anyone from Tmobile provide details on when or if Tmobile is actually planning on fixing their well known incompatibility issues with gaming consoles such as Xbox Series X? A clear answer is all we folks need to decide if we keep this internet service or not.…

6 months ago

menzebaFirst activity

asked in Other Devices

5G Hotspot charging issue

I have a TMobile 5G Hotspot and it will not keep a charge and it takes forever to get it completely charged. Has anyone else had this issue? I am on the road and need to have this access but can’t seem to keep a charge long enough to get anything done. Thanks!

6 months ago

jhutt1265Rookie

asked in Other Devices

5G hotspot sim in LTE hotspot

Hi all,Been using my Inseego 5G M2000 with my 100GB 5G plan for about a year now. I am working on a project that requires one of the USB LTE sticks to function. I purchased the ZTE MF833V but cannot get it to connect. I tried having the online chat update the IMEI number in their system and it still doesnt work. My guess is that the 5G sim/plan does not work with the LTE device. Can anyone confirm what i would need to get this USB modem connected? Cheers.

6 months ago

The BossFirst activity

asked in Other Devices

Privacy separator

How do you access the router admin to disable the privacy separator?

6 months ago

Thomas mooreFirst activity

asked in Other Devices

no sim card

No SIM card on Mifi hot spot

6 months ago

ÖauriFirst activity

asked in Other Devices

GoTo Screen Protector Difficulties

The expensive GoTo screen protector I purchased with my new phone rendered the IPhone inoperable, non responsive and the Face ID impossible to set up. The phone works perfectly without it. I am very unhappy after spending over $1000 on it. I really want a screen protector, as I work on a construction site.

6 months ago

Gina MirandaFirst activity

asked in Other Devices

my wifi

How do I remove people using my wifi

6 months ago

ChristyDoodleFirst activity

asked in Other Devices

Galaxy Watch 4 Battery Life

Ever since the software update last week I have had to charge my battery AT LEAST TWICE per DAY!!!I had my watch fully charged at 8:45 this morning and it’s already at 75% (3 ½ hours later). At this rate I will have to fully charge it again before I go to bed.I would LOVE to upgrade to the Galaxy Watch 6, but I am still paying on this one. Is there any way to get an early upgrade without having to pay off this one upfront?

6 months ago

GentlemanJimFirst activity

asked in Other Devices

Windows not finding the printer

I have successfully connected my Brother printer to the internet through my T-Mobile box, but when I try to connect to it on any of my computers (two laptops and a desktop), none of them can find a printer.I dumbed the network down to 2.4 GHz, WPA/WPA/2, TKIP & AES and repeatedly rebooted everything without success.All are showing up as connected devices on the T-Mobile Internet app, but Windows is not finding the printer. I have tried connecting directly using the printer’s IP address, but that doesn’t work either.I talked with T-Mobile Home Internet Support, but after running through things the only suggestions were (1) to delete the printer’s drivers, etc., from the computer and go back through the printer installation (which I did, with no change) or to add a Mesh and try connecting through that.Any suggestion on getting Windows to see the printer that is on the network?I am about ready to jump back to ATT. Lousy customer service and slower speeds, but at least everything conne

6 months ago

GentlemanJimFirst activity

asked in Other Devices

SimpliSafe not finding the internet

I am trying to get my SimpliSafe system connected to the internet through one of my T-Mobile home internet networks. I have the black box and one of the networks set to 2.4 GHz and WPA/WPA2. When I try to connect, the SimpliSafe system sees both networks. I select the one set to 2.4 GHz, but when I try to connect, the SimpliSafe app says that the network is not connected to the internet -- even though it is. Anyone have a solution to suggest for fixing this?

6 months ago

Sbsb711First activity

asked in Other Devices

wgn9 and hulu + live tv

About every 3 days or so, when I tune to wgn9 on Hulu + live tv, I get a 10 second clip of an infomercial that plays on a loop. This only happens on my TCL Roku tv. I have gone through troubleshooting steps each time with a Hulu rep without resolving the issue. They then accelerate it to the next level team who then fixes it. It takes anywhere from 20 minutes to an hour. The last time the rep suggested that I contact T-mobile. Troubleshooting steps included;restarting the Hulu app uninstalling and reinstalling the Hulu app checking the ip address checking the physical address restarting the tvrestarting the T-mobile modem None of these steps work. Is there anything I or T-mobile can do to resolve this?

6 months ago

VickiechilFirst activity

asked in Other Devices

I WANT MY NAME OFF MY CALLER ID ON OUT GOING CALLS

I WANT MY NAME OFF MY CALLER ID. I have done every thing I can think of. The only thing left to do is turn off the entire caller id. I’d rather not do that, but I am tired of having my name plastered every where. If someone has any suggestions. I’d appreciate it. Thanks

6 months ago

MeezyFirst activity

posted in Other Devices

Returned equipment still being billed

I have returned a range extender. Have a UPS tracking #. Shows recieved in Fort Worth Texas by TMO GRC and " left on dock ". I have now spoken with 6 different representatives who have all assured me that it was taken care of. Recieved another bill for $307.79 ( for a $25 piece of outdated plastic ) AGAIN that has been returned. Tried the Facebook page messenger. No response. Seriously unbelievable.

6 months ago

PeteChFirst activity

asked in Other Devices

CellSpot setup with Comcast

I am trying to set up a T-Mobile CellSpot. I have Comcast for my internet provider. I am having trouble setting up the ports that need to be opened. If you have a cellspot and are a comcast customer, how did you set up your Xfimity Modem?

6 months ago

Jowanda1012First activity

asked in Other Devices

Cancel Mobile Hot Spot Service Only

I recently moved to a much more congested area in another state near a big city. I need to cancel my Mobile Hot spot because it seldom works without significant buffering or drop-outs. I also have T-Mobile cell phone service which works OK. How do I do this? I currently have a device balance of $119 which I’m willing to pay to simply cancel the subscription plan.Thanks for any help anyone can give...frustrated!

7 months ago

Heavymetal1212First activity

asked in Other Devices

T Mobile Gateway

Have been using for about a year w/o any problems. Lately, pausing, buffering more and more. Now I can sign in on any of my devices. Only my PC which is ethernet cabled.Any help will be appreciated greatly.Thank you in advance

7 months ago

ECONOMYGIRLFirst activity

asked in Other Devices

Poor Tmobile Internet Service at Marina

I have a boat at a marina that has Tmobile internet that I have access to, but streaming my Amazon Fire Stick, it keeps buffering. What can I do for better internet service? Is there something to boost it I could have on the boat?

7 months ago

Steele888First activity

asked in Other Devices

Not getting texts on watch

Is the Samsung watch 6 LTE supposed to get texts when my phone is off? Mine doesn’t and I thought it should being an LTE watch. I can get calls and send calls and texts when my phone is off but I just can’t receive them. I have reset everything and adjusted all the settings and nothing works. Does anyone know anything about this?

7 months ago

Wayne1222First activity

asked in Other Devices

hopspot

Why is my t mobile hotspot saying no signal?

7 months ago

jeremy1017First activity

asked in Other Devices

UPnP issues

I was told this Wi-Fi would work really well for Xbox live. So far, I can’t get it to stop lagging. What are my options?

7 months ago

ljs22First activity

asked in Other Devices

Can I use an outlet surge protector with the KVD 21 modem?

I believe I read that you need to plug the modem directly into an outlet, but can the outlet itself have a surge protector? Thanks.

7 months ago

malone73First activity

asked in Other Devices

Can Someone tell me if there is an email address for billing support?

My elderly mother tried to cancel service and was not able to get any help at the T-mobile store because she was not in possession of a PIN number. If she ever created one she no longer remembers it. She switched to Xfinity and now she can not access the T-mobile website to use it to cancel because it asks to verify phone number as part of login. I don’t see a way to get in contact with billing support at this time because when I call they will not take a call only refer me to automatic pay over the phone. I would like to send an email canceling service. My mother switch carriers July 10 2023 but is still being billed since then.

7 months ago

Ora.dennis1031First activity

asked in Other Devices

Project 10 million problem

I can’t find the paper on how to log in to the website to check the messages and all from the T-Mobile hotspot device or even what the website for it is. Does anyone have the website for me to access it?

7 months ago

EdnnyzFirst activity

posted in Other Devices

compre tarjeta sim y no me ha llegado

Hace 10 días compre y cancele la siM card con número nuevo que necesito para mi hija y aún no me llega a mi casa . He llamado y no me dieron información solo que debía esperar.

7 months ago

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