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  • 499 Discussions
  • 1,675 Replies
499 Discussions
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ThiefGoldFirst activity
asked in Other Devices
Test Drive Device Shipping

I applied for the test drive device five days ago. After I verified my email address I was told everything was successful, but I have never received any other emails regarding this.Is there any way I can find out if it's shipped or when it will ship? 

2
J
1 year ago
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Old BearFirst activity
asked in Other Devices
Tips for new hotspot data plan for part time RV use

Title says it all. I just signed up for 50GB data using a Winegard Gateway GW-1000. I went this route for two reasons: one, it uses external antennas (should get a better signal?) and two, it is 12 volts, so it will work without the inverter on. Boondocking! We would primarily use this for casual Internet use on our laptops and video streaming to the TV.My big concern is that I am still working from home, so I only need this when we roll out for a trip. I saw that I can suspend (I think that is what it was called) the account, but only twice a year, and only for up to 90 days. Not enough! The T-Mobile rep said no worries, just report it lost or stolen - and he set it to that status. That doesn’t feel right, but that is what he said to do.And I already have $50 due, although there has been zero data use and the plan is in a “lost or stolen” status. I’m guessing first month, I get billed regardless. May as well turn it on and use it to check performance?So you part-time RVers, what do yo

2
T
1 year ago
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jahhicksFirst activity
asked in Other Devices
printer

I tried to install a HP 3772, but not compatible with TMobile (no WPS button on T Mobile tower). What printer is compatible with T Mobile?

2
T
1 year ago
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ruggerFirst activity
asked in Other Devices
5G internet require MODEM OR ROUTER?

Tmobile Does 5G internet require  MODEM OR ROUTER? 

2
J
1 year ago
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imaluvsyouFirst activity
asked in Other Devices
Hotspot saying no internet connection

I have a project 10 million hotspot. I was able to connect it to my device however the internet is not working it says no internet connection. I have reset it and tried multiple things but always end up with the no internet connection.

2
A
1 year ago
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jaklineFirst activity
asked in Other Devices
why arent my phone working

why arent my phones working

2
syaoran
Pillar
1 year ago
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udidwhtLearner
asked in Other Devices
Printer connectivity

My Canon MX 410 would not connect via wifi. I tried both 2.4 and 5ghz band options. This is with the KDV21.

2
U
2 years ago
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bpardoruanoFirst activity
asked in Other Devices
Which SIM card do I need to get a prepaid plan?

I want to get this prepaid plan for my teenager son currently living in Maine: $10 Connect by TMO Talk&Text 1000 w/ 1GB Data - 1 Month (capped)He has an Iphone. Which of the following SIM does he need to activate itT-Mobile triple SIM CardT-Mobile prepaid 3 in 1 Starter KitT-Mobile SIM card 4G 5G?Thank you for your help!

2
B
1 year ago
J
JeremythejediFirst activity
asked in Other Devices
Nokia Router Firmware Version

Based on the help content. I should be able to identify what firmware version is currently on my Nokia router via the T-Mobile home internet app. Can someone decode it for me?  It currently shows “-“. Trying to determine if it’s 1.2104.00.0286  

2
J
2 years ago
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DaveUSNretFirst activity
asked in Other Devices
5G Hotspot data used

How do I find out the data used for my hotspot?

2
J
1 year ago
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parmoFirst activity
asked in Other Devices
wifi connection

have a new hd10 fire tablet, trying to connect to tmobile gateway wifi and can’t do it. Can anyone help? Thanks !

2
G
10 months ago
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Patricia4243683065First activity
posted in Other Devices
wanttoknow

Can I unblock my number on my second line?

2
gramps28
Pillar
1 year ago
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Jgaitan11First activity
posted in Other Devices
phones paid for not been shipped

Need fuk8ng phones 

2
R
2 years ago
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drbwellFirst activity
asked in Other Devices
Best Hotspot Device for Dash Cam

Which device is the best 4G Hotspot device to work with a DashCam?

2
D
2 years ago
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SammysFirst activity
asked in Other Devices
MyQ connection issue

For all those who are we’re having or are having connecting there my queue hub or garage door opener by chamberlain all you need to do is buy a cheap 2.4 G router that has ethernet input connected to the 5G gateway and it’ll work fine that’s what I did

2
H
1 year ago
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bchillFirst activity
asked in Other Devices
DIGITS 2.2.29 on MacOS Mojave: "Something went wrong" error

I’ve been using the newer DIGITS app (latest release, version 2.2.29) on MacOS Mojave. It is better than the original app and worked fine for a while until a few days ago when I started getting this error on the calls panel:“Something went wrong. Reloading in X secs ….” I’ve attached a screen capture.What is causing this suddenly now?Brian 

2
usernameSet
1 year ago
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lgrotheFirst activity
asked in Other Devices
Can I cancel my 5G MiFi M2000 hotspot account?

I added a line to my account in roughly 7/22 to support a Zoom meeting we were having in a facility without WIFI. This worked fine until roughly 1/22 when it failed miserably. We were having bad weather that week but found, after that week, it never worked sufficiently to be useful again.We updated the firmware, checked for best signal strength (we always had at least 3  bars) and all other options and finally sought out another solution.I now have a 5G MiFi M2000 that I’d like to return to T-mobile as it’s useless to me.I can find no way  to do this on the website. I still have ~$200 to pay off this device.If I go to a t-mobile store (inconvenient for me), what can I expect? Presuming, at the least, I will be “stuck” with the 5G MiFi M2000, is there a market for these? Where can I get rid of it (e.g. eBay?, other options?)Thanks in advance for your help...

2
R
26 days ago
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lislFirst activity
asked in Other Devices
cant get replacement

I bought a new Tmobile branded 5g hotspot and it quit working after a month. I called and got a ticket but there is no resolution to when they will send a replacement.  all I get is “it is in process” and it has now been a full week.  I’ve been calling every day and still no resolution to getting a replacement. apparently, the device came out in june, and they already discontinued it so they have no replacement.  they just want me to purchase an upgraded inseego.  this is not acceptable!!!!please community, please tell me how to get through to tmobile to escalate this!Lisl

2
L
2 years ago
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rem99First activity
asked in Other Devices
Accessibility

Accidentally started Accessibility Talk Back mode. Can’t turn it off.How to disable?

2
F
Pillar
2 years ago
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SaintSpagsHelper Level 1
asked in Other Devices
Franklin T10 6040 Can't Connect To Steam (and other applications)

On my wifi hotspot I can connect to the Internet via a web browser just fine, but when it comes to applications like Steam and connecting to remote repos through Perforce I can’t connect to them. I believe this has something to do with the Ports that are open. I’ve been messing with setting, but I am unable to resolve this issue. Any help would be much appreciated.

2
J
1 year ago
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Ruslan78First activity
posted in Other Devices
refund

hello, I terminated the contract with you on 04/27/2023 and on 04/29/2023 you charged $51.40 from my credit card by what right?  I can't log in to my account to cancel the auto payment.  refund $51.40 to my credit card

2
F
Pillar
1 year ago
saburo
saburoRookie
asked in Other Devices
5G Mobile Hotspot: location incorrect

I’ve had the 5G Hotspot box for a few months now. I have no specific issues with speed and connection. Sometimes my speeds gets pretty low but that’s only happened a handful of times. What I DO have an issue with is location services on my iPhone XR. Often, it shows me at my home address, not at work or wherever. Sometimes it resets to my exact location after a few hours; sometimes not. This doesn’t happen when I’m on the move, walking or driving, and it shows my exact location. But when I am static, any maps app shows me back at my home/billing location.Anyone else have this problem with the 5G Hotspot? Any fixes? Location corrects itself when I switch to an alternate wifi signal or cellular data, but sometimes resets itself back to my home/billing location. A T-Mo salesperson suggested replacing the battery on the phone but that didn’t solve things either. My privacy/location services settings on the phone are also where they should be.

2
saburo
1 year ago
C
CakeManFirst activity
posted in Other Devices
Turning off WiFi on Home Internet Router

I need to turn off the WiFi on my home internet gateway, but I do not see where the setting is located.I am attaching a screen shot to show what I see  

2
N
1 year ago
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RayLoSr79First activity
asked in Other Devices
Security Camera Won't Connect

I have never had issues setting up my Geeni\Merkury wifi cameras with any wifi network until now. I have the T-Mobile home intent and have set up everything properly... I'm an electrician\tech guy so I know the ends and outs of how to set up the system. Have a wifi channel on 2.4 ghz, reset the cameras multiple times, have the advanced settings set properly, camera is as close to the phone app and router at possible, and yet nothing. It won't connect to the WiFi and in turn connect to the mobile app. Is there anything specific out of the norm that I need to do is have to get? This was one of the main reasons for getting the router in the first place, was to keep my camera system up and going. Any info and advice would help and thanks in advance....

2
T
1 year ago
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CABELLAFirst activity
asked in Other Devices
Can I use an Ulefone on my TMobile account?

Want to buy a Ulefone and use it on my existing line.  Is this possible? 

2
syaoran
Pillar
2 years ago
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