Plans and Service

New or retired plans and the features that come with them

  • 183 Discussions
  • 500 Replies

183 Discussions

O
ONNHAFirst activity
asked in Plans and Service

WHAT DOES IT TAKE TO GET A ARCADYAN TMOG4AR ?

I've had T-mobile 5g home internet since Aug 2023 and really feel like I should have stayed with Crimecast.My area has NO 5G signal. And I'm a candidate for a ARCADYAN TMOG4AR gateway because of weak 5g signal but T-mobile REFUSES to get me a new gateway.   I've been asking and checking since August. My Ooma will not work either. HORRIBLE VOIP.  My Ookla speed tests show pitiful upload and download speeds.I've called tech support maybe a dozen times. I've called local stores maybe a dozen times.  T-mobile only cares about my monthly payment and Ooma seems to care less.Has ANYONE really had success with T-mobile 5g? 

1
M
2 months ago
N
nskmdaLearner
asked in Plans and Service

T-Mobile connect data speed

Does anybody know if my prepaid T-Mobile Connect plan supposed to have reasonable 5G speeds?If it is then y am I only getting measly 3Mbps?Is it because my signal only 2-3 bars and I need 2 b in a different location?Or is it because prepaid users get de-prioritized?

0
N
2 months ago
S
SillyAnnFirst activity
posted in Plans and Service

Bait and Switch T-Mobile 5G Home Internet Service

I was on a chat with T-Mobile for over an hour trying to order their home internet. I was asked to provide my home address at the VERY BEGINNING of the chat. Well, after over 55 minutes where the agent was seemingly processing my order, I was informed that home internet was not available at my address, but I could get this LTE 100 MPS Internet “Lite” instead. I said absolutely not and told them that this has been a total waste of my time and amounted to nothing less than bait and switch by T-Mobile. The chat person said sorry and was there anything else they could do for me. I said yes. Give me the contact information to whomever I can complain to. After another, believe me, five minutes I was provided an address and fax number to complain to and told there was no number to call. Unbelievable! If anyone can share with me a number I can call to, I can complain I would appreciate it.

2
M
2 months ago
M
mbolenFirst activity
asked in Plans and Service

Customer Loyalty Plan

I have been with T-Mobile since the first program called Digiph! That is around 25 years. I am a creature of comfort and I really liked the fact that I could get an upgrade every year at no cost due to my customer loyalty. That is no longer a thing unless you upgrade your plan and I would be paying $50 more a month for a plan I don’t need. I have been looking into other networks and it seems that I can move to another company and get the upgraded I-phone 15 for free. I am thinking since T-Mobile does not recognize my 25 years of on-time payments in any way shape or form, perhaps I should change companies. Any thoughts?

9
Z
2 months ago
I
isoformaFirst activity
asked in Plans and Service

I switched to Go5GPlus but it hasn't started yet. Every time I contact customer service they tell me it has been taken care of, but service has not changed.

I switched my plan to Go5G Plus but it hasn't started yet. Every time I contact customer service they tell me it has been taken care of, or that it will start within one or two days, but service has not changed. Is there a delay in switching service? 

3
A
2 months ago
T
TeknomadLearner
asked in Plans and Service

Is there a PrePaid Plan on T-Mobile?

• I used to have a Pre-Pay plan and I could switch to another plan as needed. Evidently, that is no longer available. • Plans are confusing! Customer Service people use BS and double-speak. I can’t get a straight answer about getting a Pre-Pay or Pay-Go plan.  US Mobile Plans are a RIPOFF!  The US has some of the highest mobile costs in the world. In most countries, the cost of a cell is one-third (⅓) or less for the month. For example: 500MB in the UK costs about $ 8.80. The least expensive monthly charge is Austria @ $ 5.00.Furthermore, T-Mobile constantly changes the charges, adds on charges, etc. My Magenta plan used to be $ 50.00. Recently, T-Mobile started charging $ 70.00 without authorization or explanation. I use very little data and hardly ever make cell phone calls. $ 840.- per year is a LOT of money for virtually nothing!  • There are always additional charges in the fine print.  Simply OUTRAGEOUS! 

17
gramps28
Pillar
2 months ago
T
twillia113First activity
asked in Plans and Service

Where to apply the AAA promo code

I received the promo code for AAA but can not find where to apply itI am existing customer and it just brings me to a place to pay for my one year subscription, but nowhere to apply the code.

3
gramps28
Pillar
3 months ago
B
Benjamin123Learner
asked in Plans and Service

2G free phone replacement

Hi, my family uses two 2G phones on the Gold Rewards legacy pay as you go plan.  I saw the various posts that T-Mobile is shutting down its 2G network in April and also the announcement on the T-Mobile site here (https://www.t-mobile.com/support/coverage/2g-retirement).  Are we eligible for the free phone replacement even though we are using a legacy prepaid plan?  We have been to several T-Mobile stores, but have been told that they cannot help us.  We’ve also tried customer service, but they have also been unable to help us.  Thank you for any information you can provide.

14
B
3 months ago
C
captainronmLearner
asked in Plans and Service

Will a prepaid walmart tmobile phone work by just putting in my existing tmo sim card in it?

My android moto phone is getting old and isn’t updating so I found a prepaid tmo samsung A13 at Walmart.  Is this new phone “locked” into having to start a new prepaid plan or can I just simply put my existing postpaid sim card into it and turn it on and i’ll have my same service?  Thanks!

7
N
3 months ago
M
mcront35Novice
asked in Plans and Service

Honor our contract

I’ve been fighting my contract for two years and every month I have to do the same as if you guys reset and forgot our agreement. My equipment bill supposed to be 1$2.50 instead of $54.45. can’t show screen shots anymore because the app is unstable now and crashes. what happened to the chat room?

0
M
3 months ago
T
The BuzzFirst activity
asked in Plans and Service

Magenta 55 Max vs. Essentials 55 Plan

I’m currently on the Magenta 55 plan which costs me $90/mo for two lines.  The essentials 55 plan for 2 lines would cost me $55/mo.  I don’t stream on my phone, just use basic service of talk, data, and text.  Would the monthly savings be worth it if I change plans?  MIke

2
T
3 months ago
T
Traveler2020First activity
asked in Plans and Service

Have I been scammedon the $830 promotional credit?

Can anyone explain to me how the $830 trade in credit works when you upgrade your plan to the new 5G?  Surprisingly, T Mobile can not and I still don’t know what they gave me for my trade in value but it wasn’t $830.  The man in the store broke it down this way… pay taxes and fees on any phone, trade in eligible device, sign up for the New 5G rate plan and we deduct the $830 from your new phone choice.  You pay the difference for 24 months.  So for an iPhone 14 pro max with tax and activation paid up front, That leaves a $1099 for the phone minus 830 is 269.   That is roughly $11 month for 24 months for the phone.  So why is the monthly $20???

2
H
3 months ago
B
BtscotRookie
asked in Plans and Service

new plan?

Upgraded to new 5g go 55+ with new phones. Being charged for phones but plan is still the old 5gmax+. Did this on Dec 06  '23 it's now Jan 17  '24, how long does the switch take??

4
B
3 months ago
V
venkatnvaddulaFirst activity
asked in Plans and Service

Using add a line from another t-mobile account

Hello, I am currently on T-mobile ONE plan with 2 others but I am planning to go (because the current plan owner is planning to cancel the plan) into another T-mobile account also on ONE plan and I am wondering if I can be considered as “Add a new line” and take advantage of the “get $600 off with new line” for new Galaxy s24 in the other ONE plan account that I am planning to join into?

1
tidbits
Pillar
3 months ago
K
KarlaElizabethFirst activity
asked in Plans and Service

Call center Issues

Hi everyone. I have had Tmobile for a long time, and in general, the customer service has been A-1. Unfortunately, my bill has been around 400 a month, and I can't afford that anymore, so I have called many times to get a solution. I was fed up, so on 1/5/2024, I cancelled my service. I changed my mind and decided to go with the help I was offered on the fifth of this month, but I keep getting the run-around, and all I need is for a supervisor to listen to the call, and they will know what I am referring to! Please help I don't want my service to cancel on the 15th as scheduled!!!

1
F
Pillar
3 months ago
S
sten.vkmFirst activity
asked in Plans and Service

cancellation of prepaid esim not possible

Hello, I have been on a trip to the US and now came back to Germany. Unfortunately, cancelling my t-mobile US prepaid plan (60$ monthly) is made really really difficult, actually I am shocked cause I wonder how people who are not firm using the internet could find help. I also cannot change from autopay, I cannot find any contact email from t-mobile, but of course I dont want to make expensive phone calls to the US now just to get something cancelled that should be possible very easily.Can you please tell me what to do, as I really do not intend to pay another 60 dollars for absolutely nothing.  

5
A
3 months ago
B
badsavxFirst activity
posted in Plans and Service

Anyone else experienced a PAID line being added to their account without your authorization, and then had issues with T-Mobile when trying to remove the added line and get a refund?

Upgraded and bought a new iPhone in a T-Mobile store on 04/22/2022 - I am unfortanely just now noticing after reviewing my yearly reports for tax season approaching, that there was a data line added to my services/bill on the same day, for an apple watch?!  The charge was insignificant in cost enough for me to never notice too much of a difference, and the sales representative in the store explained to me the new bill amount and an increase being due to the monthly amount I would be charged for the iPhone payment plan option to pay month for a phone instead of paying in full.  I am now trying to have the line removed but the customer service dept. has only tried to tell me I am wrong and that I activated this on my own MONTHS prior to 4/22/22, which is so far from true.  I have only ever used my apple watch on wifi/connected to my phone via bluetooth.  After reviewing my usuage overview for 2022, each month shows the additional line and every month has 0.00GB of data used.  I found thi

0
B
3 months ago
S
sdemetriadesNovice
posted in Plans and Service

Can someone help me understand why my payment is not going through?

I have been trying to pay my t-mobile account and it says that: “We are unable to accept card payments on your account profile. Please use another payment method if eligible, otherwise visit a T-Mobile store closest to you for cash payments”. I called my bank in the US and it says it is odd that my payments are not going through and it may be a problem with T-mobile.   

2
M
3 months ago
T
tja0First activity
asked in Plans and Service

If this is true then I'm outta here

https://halturnerradioshow.com/index.php/en/news-page/news-nation/t-mobile-to-fine-customers-500-for-hate-text-messages How Orwellian are we going to get on this planet? If this is true I’m gone and so should you be too

6
H
Community Manager
4 months ago
P
Pawan212First activity
asked in Plans and Service

Switching carriers

 I have already paid abut 180 dollars to mint mobile for 12 month plan. This is just the second month and i wanna switch from mint mobile to T-mobile. Is there any way i could get that money back while switching from mint mobile to T-mobile.

4
syaoran
Pillar
4 months ago
E
EricFFirst activity
posted in Plans and Service

Edgar in the Westfield Wheaton Plaza (Wheaton MD) was phenomenal !!!

I had an excellent experience with a T-Mo rep last week … Edgar in the Westfield Wheaton Plaza store in Silver Spring MD was simply terrific.  I had a complicated account problem which he resolved with skill and finesse.  He knew who to call and how to present the issue - he knew what systems to use - he didn’t make me feel bad for having messed up my account…! ;-)  This is the sort of service that really earns customer loyalty - I hope T-Mo sees this and can reward him in some tangible way - thanks Edgar!

2
H
Community Manager
4 months ago
T
TP10First activity
posted in Plans and Service

Switch to T-mobile, not free!

I've been with T-Mobile and Sprint for over 12 years.  At onetime I had 6 lines.  I pay my bill on time, every month and have been a loyal customer.I decided to add another line for my wife.  She has been with Verizon and has an iPhone that is paid off and her account is in good standing.We wanted to add her to T-mobile, trade her phone in for a newer iPhone and keep her existing number.Simple, right? I mean they advertise it all the time.After speaking with them, I was told that since her phone was bought through Verizon they couldn't do it?  I asked, why do you make a big deal then about trying to get new business by advertising that they will pay existing phones off from other companies and you can keep an existing number, plus new phone?  I wasn't happy about it and still not happy about it.  I've been with them a long time and really don't want to change but they are making it easier on me to make a switch.Plus, I don't agree with their culture and subjects they sponsor.   Do you

0
T
4 months ago
Y
yanyusenNovice
posted in Plans and Service

why my $150 virtual prepaid card get denied

 

1
J
4 months ago
K
Karenross07First activity
asked in Plans and Service

changed my number without notice

My line was suspended cause of delay in renewing now zi notice that they changed my number already

3
syaoran
Pillar
5 months ago
M
Mimi7777First activity
asked in Plans and Service

Alerts for blocked voicemails?

I called t mobile and that was fun.   Is it possible to either get an alert for blocked number voicemails (I got a blocked voicemail that I needed and had I seen a badge (iPhone 11) it would have solved a big problem.   the other thing which people have been talking about for years is not allowing voicemails from blocked numbers  theres a long code people have that I think do it and there’s a *67## or something but I think you have to have a number for the message to go.    the people answering assumed people knew what they were talking about so I was lost.   Can anyone help me dumbed down?   T-Mobile reps are clueless  thanks 

0
M
5 months ago
25,598
Topics
103,250
Replies
1,292,508
Members

New badge winners

Show all badges
Terms & Conditions