Plans and Services

Explore the plans and features available for T-Mobile Internet and what services are available

  • 193 Discussions
  • 788 Replies

193 Discussions

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SneegeFirst activity
asked in Plans and Services

Bill Payment

Can I pay my bill a full year in advance?

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5 months ago
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ktharri3First activity
asked in Plans and Services

Monthly Plan Fee Jumped $20, Why

Our June 2023 bill was $20 higher than previous payments.  Nothing has changed with our plan and there was no explanation.  Did T-Mobile just raise our monthly payment  without letting us know, or is there another reason?

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syaoran
Pillar
5 months ago
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BWEFirst activity
asked in Plans and Services

Can I put 5G internet on hold for a few months?

I leave for a few months in the winter. 

3
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5 months ago
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derrickmiller1First activity
asked in Plans and Services

Terrible cust service

I am writing this review in order to save frustration and corruption from a cell phone service that is dishonest, and incredibly corrupt!I signed up with T-Mobile for their Internet service because I was told by a neighbor that the service was pretty good and very reasonable! I only signed up with the Internet service and nothing else! Approximately 30 days in getting the service we had problems and we called T-Mobile and they told us that they would switch out our modem and everything should be fine. We switched out the modem in two weeks later the service went down and we called T-Mobile and they said they would send another modem and that should take care of the problem. Well, it didn't take care of the problem and we canceled and sent all of the equipment in and T-Mobile charged us $235 dollars. They gave us 30 days or they would report us to collections and that's exactly what they did.You are an absolute fool an idiot if you subscribe to this terrible and corruptive service. I'm

4
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Community Manager
5 months ago
HoosierDaddy
HoosierDaddyRookie
posted in Plans and Services

Received postal mail for another T-Mobile Home Internet Customer

Mailing was addressed to my home but to someone named Gabriella Maconi. It confirmed she is a T-Mobile Home internet customer and pitched her to switch her phone service to a T-Mobile 55+ plan.Computers don’t just make up mailing addresses or accidentally use an address for another customer, so clearly T-Mobile files had her living at my address. So, I reported this and T-Mobile didn’t understand why I was calling but assured me it must be that she lived at this address at some time. Problem with that is I had this home built 36 years ago and my family has been the only occupant.Not very comforting that T-Mobile would have no concern or want to follow up on why their files had my address for another T-Mobile customer. My luck, she will be wanted by the FBI who can’t find her until they get an address from T-Mobile and perform a no-knock breach of my home. LoL 

0
HoosierDaddy
5 months ago
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billdillardFirst activity
posted in Plans and Services

Website stinks

I have been trying to add my 911 address but the stinky website won’t accept the address even after I change it to match what they wanted.  Do you not test your website? 

0
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5 months ago
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WegieFirst activity
posted in Plans and Services

Internet

My next door neighbor told me I she got unlimited internet through tmobile so I signed up , they told me I was not eligible for unlimited so I went with the 150GB a month and it was almost used up in 8 days. not working too well for me so far. don’t understand why I cannot get the unlimited plan like others have.

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gramps28
Pillar
5 months ago
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RavenJFirst activity
posted in Plans and Services

payments

Is it possible to pay a friends t-mobile phone bill for them? 

1
gramps28
Pillar
5 months ago
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Kiko_ppFirst activity
asked in Plans and Services

Transfer from one person to another

Can I transfer all five of my phone lines while under contract with T-Mobile? I am currently on the Magenta Max plan. Will I still be eligible for the discount? I would like to transfer them all to my father he is 55+

1
gramps28
Pillar
5 months ago
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CshaulbrookFirst activity
posted in Plans and Services

Unable to start new service.

I've been attempting to start new service with T-Mobile for over a week now.  Here's the problem.  I had an account with Sprint many years ago. In 2018 I divorced my ex and left Sprint.  My ex-wife kept the account with the intent to put it in her name.   Fast forward a few years.  I've been with AT&T.  I want to go over to T-Mobile but are not able to because of that old account.  My ex "thought" she had taken care of this.  This week we worked on this with Customer Service.  I was called by a T-Mobile rep and was told that the matter was resolved and that I could continue setting up new service. I worked with a rep to set up the whole package for new service.  I was told, to continue I'd have to pay off my AT&T phones first.  Thinking this matter with my ex was fixed, I went ahead and spent $1400 to pay off the phones.  I went back to T-Mobile to continue the process only to find out tonight that the matter with my ex still exists. I'm now $1400 in the hole and unable to esta

1
F
Pillar
5 months ago
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mandandyFirst activity
asked in Plans and Services

location

moving . will my tmobile internet work wherever i move

1
gramps28
Pillar
5 months ago
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TheTstandsforTerrorFirst activity
asked in Plans and Services

Any reason I'm being charged $500/month for an internet service I'm not using?

I can’t get anyone at T-Mobile to help me. Has anyone else been literally pick pocketed by T-Mobile? I realize it may be a glitch with my account, but that doesn’t explain why NO ONE will help me...and/or why I can’t just cancel the service they are using to steal from me. This is beyond frustrating. 

2
H
5 months ago
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Darrien wigginsFirst activity
asked in Plans and Services

recovering deleted messages

How can I recover my messages

2
F
5 months ago
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MystfitFirst activity
asked in Plans and Services

TOld 5g internet was available and now told it's not available?

So, end of last year we were told 5g lite was available to us. As rural dsl users this was like coming out of the dark ages ;) For a month and a half it was glorious!Then we recevied a message saying 5g unlimted was now available, and they set us up on that plan. From that moment on our speeds have degraded nearly to the point of unusable. Finally, I’d had enough and contacted tech support who, anoungst other things, said how did you get 5g unlimited, it’s not available in your area. I said tmobile contacted US and said it was. I feel like this leaves me in a bad spot, how can I complain about bad service when they say 5g isn’t supposed to be for us?Heck, I’d almost go back to light except...if it’s not available in our area, surerly the light isn’t either?I should note all the tech support people have been awesome. Not perfect, but awesome!

2
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5 months ago
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buzz0x0000First activity
asked in Plans and Services

Does plan change if I upgrade phones?

We have Apple iPhones - 6s and 6s Plus. We are planning on upgrading to 14 Pro and 14 Pro Max. Will this change the pricing of our current plan? If so, how. We pay $125.00 per month for unlimited data/text/talk, and $10.00 per month per line.

2
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6 months ago
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mrobrianRookie
asked in Plans and Services

A LOT of T-Mobile ID issues as a Home Internet customer

I’ve been dealing with this for several hours now, so forgive the rant…It seems that T-Mobile has no concept of Home Internet users not having a T-Mobile phone. I don’t know why that is so hard to understand. However, if you only have Home Internet, and not phone, it’s IMPOSSIBLE to get a working T-Mobile ID. The form to create one will tell you your email is wrong when it’s not. In the forums I found a message saying to just create a forum account then link your phone number, so I tried that and when I log in it won’t let me do anything without linking my phone number, but entering my phone number gives me a Service Unavailable error.So, I used the online support chat to try to get this resolved. The first person was completely clueless and told me I had to call customer service. Not sure what the point of the online chat is if they’re just going to tell you to call. So then I call, sit on hold for a VERY long time, and then hung up. For some reason, when you call the Home Internet su

21
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6 months ago
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AF2023First activity
asked in Plans and Services

Netflix/T Mobile/Magenta Plan Issues

Hello,In early 2023 I got the T Mobile Magenta Max plan, which had the option of either free Netflix (basic plan I guess) OR upgraded Netflix for $7 added to one’s T Mobile bill. In Feb of 2023, I spent time on the phone with an Agent doing other things for this plan (added a line, did the Apple TV thing, etc.). I wanted to upgrade my Netflix (as I’ve been a Netflix customer for 10 years or so) - so I did everything the Agent told me to do (which was something like log in to Netflix, put in some code, etc.). Now I have the upgraded Netflix, T-Mobile charging me an extra $7 on my bill, AND Netflix charging me my original $20.95 a month. Has anyone else experienced this? Netflix refuses to refund me, because apparently, instead of upgrading my account, I created a second account (thanks T Mobile Customer Service Agent!)Also, does anyone have a really good direct line to a helpful Netflix Customer Service department (I know that the person I chatted with isn’t the actual Manager - there h

0
A
6 months ago
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litewavveHelper Level 2
posted in Plans and Services

Time to say good-bye to T-Mobile Internet

After 5 months of subscription, I have no option but to say good-bye to T-Mobile Internet. I have substantial investments in the service, both in time and money with high hope that it would work for me. I bought a Waveform 4x4 antenna that gave me a pretty solid performance until 3 weeks ago when things started to fall apart.It began with speed reduction. I used to get 150mbps up and 25mbps down but it was reduced to 50% or less.  If it had been just slower, I would have tried to do something more, such as moving the antenna to get better reception or just lived with it.  But it also started to have random disconnects, particularly during the day.  I downloaded a network monitoring tool to see how bad the situation is.  Yesterday afternoon between 3-4pm, it has 5 disconnects, lasting from 30 seconds to 5 minutes.  I am using a VPN to log into my comany’s network to do work. Any interruption of the network, no matter how short the inverval is will result in a reset of the connection. Th

1
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6 months ago
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quanrevRookie
posted in Plans and Services

Customer service and network issues are getting worse and worse...

I’ve been on the phone for close to FIVE hours now trying to resolve my watch issue. I am no longer able to call or text for whatever reason and I know it’s not the watch as I’ve got an Identical back up, both of which have worked in the recent past. I’ve talked to multiple overseas supervisors, and tech support personnel, and still not working. They tell you they’ll call you back, too, but not all the time, so I’m left having to call yet again and wait on hold yet another HOUR just to start all over again. It used to be the case I could get domestic support that was quite good at resolving these issues, but apparently, that’s no longer the case. I don’t know what other carriers are like, but after having been with T Mobile for ten years now, I’m seriously considering taking my eight lines elsewhere. 

0
Q
6 months ago
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gfcFirst activity
asked in Plans and Services

Home Internet Seasonal Suspension & Security Camera

Hi there. Couple questions about T-Mobile home internet: (1) When I put the home internet on seasonal suspension (for about 2 months), could I still access the wi-fi security camera in my house? (2) My billing cycle is 5/29 to 6/28. If I start the suspension on 6/10, would I still pay the full price of $45 for this billing cycle (i.e., no proration for the $10/month suspension rate)? Thanks.

0
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6 months ago
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T-BassFirst activity
posted in Plans and Services

What happened to 360 protection?

I’ve been using 360 protection since it came out, replaced many damaged phones, 100 dollars, new one in mail.  I’ve just upgraded to a Samsung S23 Ultra, which by the way has the cheapest glass, no wonder they did free upgrades.  The screen cracked in my pocket, and T-Mobile wants me to go to a store, that’s an hour away, in a bad neighborhood.  Now I’m forced to break the phone in pieces so I can do a claim on the whole phone, still will come out cheaper than traveling over an hour, using up a half day, getting robbed, commuting costs, etc. Are T-Mobile Reps not good enough to replace glass? T-Mobile only has 3 locations in a city of more than 7 million people? Plus, those replacement glass they put on in the stores are even 1000 times cheaper than factory, you can tell every single time, and how it cracks again. Now where’s my hammer so I can get this claim done quickest way. Thank you for listening to my rant. 

3
gramps28
Pillar
6 months ago
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fp20145First activity
asked in Plans and Services

When will 5G home internet be available in Santa Clara?

I am dying to get off comcast, when can Santa Clara, CA 95050 hope to see service availability? I see it’s in Sunnyvale now which isn’t too far! Wondering how I might influence T-Mobile to expand in our area, it’s a desert of choice here :( 

0
F
6 months ago
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Spooky cookieFirst activity
asked in Plans and Services

upgrade

If I change to go plus, can I also upgrade my phone also at same time 

5
gramps28
Pillar
6 months ago
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GAMountaingirlFirst activity
asked in Plans and Services

Support chat call-back

I went thru an entire order for t-mobile on the computer and had to pause since it required getting all the numbers off our phones, etc.  The entire script was emailed to me and we set up a phone call, but she hasn’t called back.  How to pick that up and move forward with it?

0
G
6 months ago
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timurceFirst activity
asked in Plans and Services

Is it worth switching from retired “one” plan?

I’m with t-mobile since 2013 and during the years being adding lines to my account with various promotions. Currently I have 8 lines paying $210 total with autopay and I’m still on retired plan “one”.Is there a real benefit switching to a new t-mobile plan Go5G or it’s essentially the same?If I switch, will I keep my price with all my promos?also for 100GB premium data that comes with Go5G plan, is it per line or it’s per account for all lines? Thanks

1
gramps28
Pillar
6 months ago
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