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Plans and Services

Explore the plans and features available for T-Mobile Internet and what services are available

  • 303 Discussions
  • 1,136 Replies
303 Discussions
4
4us3First activity
asked in Plans and Services
THE WORST

I’ve been working since I signed up in AUG2023 on getting the deal which I started with TMobile initially--send in devices, and get a discount on the bill. IHAVENOTGOTTENTHISTHROUGHTOTMOBILE.it’s seriously the worst service I’ve ever paid for, LITERALLY HOURS AND HOURS of my time and energy spent on ENDLESS CHATS to explain the same thing over and over. HOW DO I END THIS NIGHTMARE AND GET THIS TAKEN CARE OF AND GET MY MONEY BACK?

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4
5 months ago
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ThomMcFirst activity
asked in Plans and Services
Split Plans

How can I split my single plan with two lines into to separate plans?  I am a heavy user and need the Magenta Plan but my wife is an extremely casual user and only uses her phone very rarely.  She doesn’t text or use it for any web browsing or have any data needs. I know that there are plans for $25 or less.

1
gramps28
Pillar
6 months ago
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nburkinsFirst activity
posted in Plans and Services
My account had a credit balance when we changed providers

I have been getting nothing but the run around for years I am owed $312. by T-Mobile because we had a credit balance when we went to Verizon. I have chatted online numerous times and have call 1-800-937-8997. I have visited a number of T-Mobile stores in my area and no one can pull up our account even though I have the last bill with the account number on it. Any suggestions? Thank you.

3
gramps28
Pillar
6 months ago
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Mr. QFirst activity
asked in Plans and Services
Can I add a 5th line to Magenta Military plan?

Can I add a 5th line to Magenta Military plan? I see conflicting information: some say there is a 4 line maximum for that plan, others say that I can have up to 12 lines?

0
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6 months ago
M
MSAMPRookie
posted in Plans and Services
price charged not what was quoted for home internet!

I began to switch service and went to the website for home internet.  I started a chat to inquire about recent price change from $50 to $60 per month that happened a little over a month earlier.  I explained I had a flyer sent by mail from a month or so old showed the $50 price and asked if they would honor that.  They said they would honor it and got me set up.  They said to have anyone refer to the chat if there were any future issues about pricing.  Well, I just got my first bill and it’s $65 per month.  I spent an hour on the phone just for them to say they won’t honor it and there is no evidence of that price to honor.  I called a second time and spoke with someone different.  They said some representatives will say incorrect things and they cannot honor it, apologizing.  Umm, I made a huge step and switched my whole network and ALL devices over, which is a task.  I sent my other provider packing.  I feel that’s where they wanted me.  I feel taken advantage of with no care of bein

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6 months ago
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jmyers94952First activity
asked in Plans and Services
Whats up with the redemption codes for the Amazon 4K Fire TV?

Self explanatory. 

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8
6 months ago
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giftedkiddFirst activity
posted in Plans and Services
Holiday Rebate & Promotions

Upon checking my Reward Tracker, I noticed that it was approved. However, I am not sure if the item will be shipped to my home or if I need to do anything. I definitely don't want a TV sitting on my porch while I'm away. If anyone has more information, it would be appreciated. I've attempted calling, but the representative wasn't much help with the topic.

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6 months ago
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jayronmunozFirst activity
asked in Plans and Services
Netflix

Business

0
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6 months ago
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kes3slerFirst activity
asked in Plans and Services
Bait and switch - misinformation from phone agent

When I signed up five new lines with T-Mobile, I was told by Deaven, the phone agent, that he could give me $400 off a new iphone “now” or if I go into a T-Mobile store that would give me $800 off. I went to the store and was told that the information was not correct and they could only give me $400. I then called costumer supports again, and was told that I misunderstood what Deaven told me. I then called back again and was told that not only was I not getting $800, or $400 of I was only going to get $175, I then asked to speak with a manager. She told me that I was eligible for “Keep and Switch” promotion, in which I would be able to get $800 for each phone line I have. She sent me the link to sign up, and said she’d call me back in an hour. I read the terms of “Keep and Switch” and she was incorrect it only pays for remaining balances from my previous carrier, so she lied as well, and never called back. I received a text asking how was my experience, and I gave 0 out of 10, so today

11
1
6 months ago
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Rhon1210First activity
posted in Plans and Services
Customer Service

I know there are a lot of complaints on here, but I truly had an exceptional visit recently. After texting with customer service and a phone call, I was advised to actually go to a store in order to get home internet. (Apparently, you cannot have your 5G Home internet shipped to another address) I am so glad I did! It gave me the opportunity to meet and interact with Kalani N. She is the first person to help me make the decision to stay with T-Mobile since the Sprint conversion. She offered suggestions that helped me save money on my monthly bill as well as things to help when I was having less than desired customer care. I will continue to visit the store if this is the exceptional care you get! As a prior supervisor in a call center, the company could use some updates. Maybe use American Agents for calls from the US. Save the foreign agents for customers outside of the US. The accents make communication less then desirable. If Kalani goes, you will loose a customer for sure!

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6 months ago
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pavmanFirst activity
asked in Plans and Services
Anyone else having issues using a Credit Union Debit Card?

When I signed up, I added my Credit Union’s debit card. It failed to go through, so I added a bank debit card, then setup autopay with my Credit Union’s debit card.When that failed, I added autopay with my bank’s debit card (I usually disable this because there was initially fraud the first time I used it at an ATM).Anyway, I called my credit union and they said there were no charge attempts on the card.So …. does anyone else have problems w/ t-mobile and credit union debit cards?I’m re-adding it as the default payment option but due to the excessive call-in wait queues, idk how to have them check to make sure their system isn’t garbage (they can’t text my voip #, so there’s one strike against them); the only reason I haven’t closed my bank account is this stupid $5 monthly discount…. and in 60 days my bank is going to start charging about $12/mo for the privilege of having an account with them unless my balance is $30k. Thanks but no thanks; needless to say, I’m planning on closing th

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6 months ago
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MrshannonmartinFirst activity
posted in Plans and Services
Charged for unused home internet

I've had mobile service with T-Mobile for 12 months. When I signed up, I refused home internet because I receive service through my landlord. I found out today (12.5 months later) that I am being charged 35 per month for this service I did not sign up for, I've never used,  and never even took out of the box. The rep I spoke to refunded 2 months of the 12 monthly payments I was charged and advised me that they will be keeping the 10 months of charges I've already paid for absolutely nothing. That's $350 I've paid for simply for storage of an unopened box that was sent to me after I clearly refused the service when I opened my mobile phone account. I'll be canceling and contacting a lawyer for class action options. Stay tuned.

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6 months ago
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someguy001First activity
asked in Plans and Services
Does 5G Home Internet Support 5G UC?

Saw in the news today that T-Mobile is massively expanding their 5G Ultra Capacity to 60 million additional people.  That might mean that my area (Escanaba, Michigan) will get an upgrade to UC.  I ordered the 5G Home Internet today hoping that it will support 5G UC.  Does it?  I see that the new modems support N41 5GB UC and C Band, so you’d think it would work.  I am hoping for some incredible speeds.  I currently have Spectrum for $85 monthly that does 300 Mbps down and 10 Mbps up.  Awesome download speeds, pitiful upload speeds.

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6 months ago
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ESKFirst activity
asked in Plans and Services
How do I file a complaint about one of the stores?

I just switched to TM.  So far, so good, except for the billing.  At the store, the customer rep seemed to have blinders on and not listen to everything I was saying.  They seemed to be in their own world and needed a supervisor to help.  I showed them their own web-site stating the plan I joined is supposed to come with Apple TV, AAA, and Netflix.  None of that was honored.  I also told them I was paying by credit card.  I’m now finding out the discount per line is only with debit cards.   Are the stores supposed to honor the deals that exist on their web-site?Should the rep have halted me when I stated, multiple times, I was using a credit card? Right now, TM is getting only a 3/5 star.  Worse, there’s no Feedback or Chat section I’ve been able to find.  Its extremely frustrating for a senior to have to deal with such companies.   At this point, I am not impressed.  I’m sure this will fall on deaf ears as most big companies don’t care about seniors just as the customer rep at the sto

2
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6 months ago
1
123WileyHelper Level 2
posted in Plans and Services
3 days... 2mbps

OK, this is my third day with 2-3 mbps "service"!When i call its the same S, my account number and "trouble shoot".  And where has it gotten me, 2mbps!T-Mobile wants their money on time, they're good at getting that right. When are they going to deliver home internet?All i want is to come home, turn on the TV and watch the news,  is that too much to ask for? I guess it is.  Spectrum keeps coming by, trying to get me back. I guess if i really want home internet, ill have to go back. 

3
1
7 months ago
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gilpnh1First activity
asked in Plans and Services
Bill Detail Not Available

I am unable to bill my Bill Details for the last 2 weeks,  I was able to see it always on the Sprint Page. Now that I must use T Mobile page, it states information not available.  I must have the breakdown for all the lines on my account.  When will this be available.  Very unhappy.

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7 months ago
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Scottydkj5First activity
asked in Plans and Services
TMobile shows my hotspot usage is 14x what I have actually used

I am previously a Sprint customer that was transferred over to TMobile last year. Since then I have had multiple issues with my hotspot usage being inaccurate. My plan just renewed itself on the 19th and according to Tmobile I have already used over 300GB. I checked my phone and computer, together I have used just a bit over 22GB. I keep trying to explain this to the customer service chat, but they made me feel like if I went over my limit. I have a 120GB plan at 5G, there is no way I hit 300 in 8 days. I use my hotspot for work and streaming. I haven't even used my hotspot everyday.I couldn't send the rep any pictures as the app crashed when I tried. When I check any type of usage on the app it is extremely off. Right now itnhas my current usage (mobile data) at 800GB...when I tap it and it takes me to another page it says 21GB. That is a huge difference.When this happened to me in July, a rep was very helpful. She had me turn off/on my hotspot while she looked at it on her end. She d

0
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7 months ago
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Silverdillo54First activity
asked in Plans and Services
data accounting

Data accounting is wrong every month. I have the 150g lite plan and just about every month I start getting the data usage nastygrams saying I have reached my limit and the service will slow down. I have to endure pitifully slow performance and the next month I check my usage and it’s under the limit. What the heck is their problem? I’m paying for service and getting shut down at the end my billing cycle monthly. If they ever get another provider in my area I’m kicking T-Mobile to the curb never looking back. 

2
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7 months ago
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TspotFirst activity
asked in Plans and Services
phone verifcation by bank

I allowed my friend to deposit his settlement check He signed… I didnt (by mistake)  The bank suspected fraud so they restricted my bank account---then closed.The bank has a risk assessment software. They neede3d to verify the number of the person whose check was deposit.  I have tried phone in my nae..so I was told  he needs to get his phone in his name. He did! he enteredd his last 4 of his social, they asked for ID and proof of address, He got an A15 Samsung. The bank did not see his name..there is someone else name..when T mobile said its in his name. The Bank software dosnt see his name. They said it was not publicly verified. T mobile said we had to wait 30 DAYS.Did that. This person just lost everything in a fire...so its an emergency. Any h3elp would be appreciated

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7 months ago
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matlockfamilyNovice
asked in Plans and Services
Transfering a landline number

We have a landline number that we’d like to keep. We already have a T-Mobile account with two numbers/phones already.What can we do to transfer this number to our T-Mobile account? Ideally, we could have that number auto-forward to one of our two existing phone numbers with T-Mobile

1
gramps28
Pillar
7 months ago
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Rippedoff12First activity
posted in Plans and Services
gift card

Buyer beware! You won’t get your card! People who actually get a gift card of any amount are few and far between! I switched my home internet. Was told I would receive the card in the mail, never came. When I called was told I should have received a confirmation email that I never got and that the promotion is expired and no longer available. T-Mobile is running a scam with these card offers. Same thing happened with several of my neighbors. Nobody got a card!

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8 months ago
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meowFirst activity
asked in Plans and Services
just upgraded but getting usage notifications

i just upgraded and my plan is unlimited data but i STILL got a stupid alert saying i’ve used X amount of mobile hotspot data and they’re going to throttle it at 100%. What is this??? i have the highest level plan, why are they throttling me if i have unlimited data?

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8 months ago
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swamibapaFirst activity
asked in Plans and Services
Yearly prepaid plan and price for LTE CAT-M1 and LTE CAT-1

(1) What is the Yearly prepaid plan and price for LTE CAT M1 (Monthly used data: 25 MB)(2)  What is the Yearly prepaid plan and price for LTE CAT 1 (Monthly used data: 25 MB)

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8 months ago
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keilarlopezFirst activity
posted in Plans and Services
make my payment

When I make my payment if i can not make it. on the limit date . I supposed pay today january 28 , please what i do  

1
gramps28
Pillar
8 months ago
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derrickmiller1First activity
asked in Plans and Services
Terrible cust service

I am writing this review in order to save frustration and corruption from a cell phone service that is dishonest, and incredibly corrupt!I signed up with T-Mobile for their Internet service because I was told by a neighbor that the service was pretty good and very reasonable! I only signed up with the Internet service and nothing else! Approximately 30 days in getting the service we had problems and we called T-Mobile and they told us that they would switch out our modem and everything should be fine. We switched out the modem in two weeks later the service went down and we called T-Mobile and they said they would send another modem and that should take care of the problem. Well, it didn't take care of the problem and we canceled and sent all of the equipment in and T-Mobile charged us $235 dollars. They gave us 30 days or they would report us to collections and that's exactly what they did.You are an absolute fool an idiot if you subscribe to this terrible and corruptive service. I'm

5
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8 months ago
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