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Plans and Services

Explore the plans and features available for T-Mobile Internet and what services are available

  • 307 Discussions
  • 1,151 Replies
307 Discussions
Tony_T
Tony_TFirst activity
asked in Plans and Services
Home Internet vs Home Internet Plus

I’ve looked ait the comparison of the Home Internet plan vs Home Internet Plus plan and am I correct that the difference is that the Home Internet Plus plan includes the G4AR and Wi-Fi Mesh Access Point while the Home Internet plan includes the Arcadyan KVD21 (and no Mesh).

4
D
2 days ago
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Sharrier2431Rookie
asked in Plans and Services
highly dont reccomend t mobile

Highly recommend no one shopping here again. We had an absolutely terrible experience where we were just lied to. They told us our phones would receive full trade in value …. 3-4 months later they decided never mind. Said one phone had “fine lines” and increased our phone plan. They didn’t tell us about fees. They lied about how much the total for the plan would be and now are trying to say there is nothing they can do. After 3/4 months our bill jumped about 70 dollars. We went to the one in Fayetteville. Worst decision ever. Idk if anyone else has dealt with this. How they handled it. What they did. Also if you are thinking about switching. I HIGHLY suggest not doing that, they will tell you any lie to get you to sign up and change things months after.

4
S
26 days ago
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ngocphuoc2024First activity
asked in Plans and Services
free line on my plan

On 09/15/2023 i called tmobile representative and talked to the guy. He helped me out to trade in the phone and add another line . He told me this line is free for lifetime. 3 lines total should be $70 with auto pay that he promised to me but when i check that line is not free . And I called tmobile customer service talked to them 5 or 6 already, they told me they corrected it already and don’t worry it no more. But now I check back the still haven’t fix it. Then i called Joshua from CEO and explained everything to him . He told me to wait 24 to 48 hr to investigate. And then he called me back for couple time but I can’t pick up my phone . He leaves a message that he said on that day didn’t have any promotion for free line. That’s not right because on that day asked the guy helped me out 3 times and he told that line is free for lifetime and he promised too. im so upset and mad i call him back but he didn’t pick up the phone. Im so headache about this problem.

4
J
5 months ago
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sculderFirst activity
asked in Plans and Services
Are there fees for removal of my 5G Internet line?

I am moving where I will have access to free Wi-Fi and I will no longer need my T-Mobile internet service and gateway. What will be the consequences of removing the line? I will keep my phone line and obviously continue to pay off my phone and Bluetooth Pill. Thank You. 

4
R
18 days ago
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T-BassFirst activity
posted in Plans and Services
What happened to 360 protection?

I’ve been using 360 protection since it came out, replaced many damaged phones, 100 dollars, new one in mail.  I’ve just upgraded to a Samsung S23 Ultra, which by the way has the cheapest glass, no wonder they did free upgrades.  The screen cracked in my pocket, and T-Mobile wants me to go to a store, that’s an hour away, in a bad neighborhood.  Now I’m forced to break the phone in pieces so I can do a claim on the whole phone, still will come out cheaper than traveling over an hour, using up a half day, getting robbed, commuting costs, etc. Are T-Mobile Reps not good enough to replace glass? T-Mobile only has 3 locations in a city of more than 7 million people? Plus, those replacement glass they put on in the stores are even 1000 times cheaper than factory, you can tell every single time, and how it cracks again. Now where’s my hammer so I can get this claim done quickest way. Thank you for listening to my rant. 

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gramps28
Pillar
1 year ago
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SnooooopySpeaker
posted in Plans and Services
$50 Prepaid Mastercard Promotion . . . .

Until last night, I had totally forgotten the $50 prepaid Mastercard promotion, after getting the Echo 8 Show some time ago.  Fortunately, I had the promotions page bookmarked.  I went back there and the $50 promotion had a redeem button.  Clicked it and there was the card info.  I wonder if I can apply it to my T-Mobile bill next month.  Anyone try that?

3
P
1 year ago
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jacquibabyFirst activity
asked in Plans and Services
Past bills

I need to print my internet bills from 2020

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gramps28
Pillar
2 years ago
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crewser99First activity
asked in Plans and Services
Non-Return Fee on Gateway Internet Wireless

Need Help!Had a Gateway Wireless Router that wasn’t working so I called T-mobile and received a replacement.  In the meantime the current Gateway started working.  I was charged a non-return fee of $414.40 and paid.  Then returned the replacement Gateway instead of the router on the return shipping label. I have called T-mobile multiple times and have over 5 Handset Order Research Requests and on multiple occasions have been told that they will refund, but has not happened. I am running out of options, does anyone have any advice to get my non-return fee refunded?

3
B
1 year ago
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JoeMallonFirst activity
asked in Plans and Services
home phone

Do I need a home phone for T-mobil home internet 

3
S
2 years ago
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David KleinertFirst activity
asked in Plans and Services
T-Mobile will not honor promotion on poster hanging in store

 T-Mobile will not honor this promotion I don't know what to do

3
S
1 year ago
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LetMeInRookie
asked in Plans and Services
T-Mobile Home Internet security

Is T-Mobile Home Internet as secure as traditional cable or fiber optics?

3
H
1 year ago
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slowly dying in this forumFirst activity
asked in Plans and Services
Arcadyan KVD21 is a pile of

So I am clear.I have given T-Mobile monthly money on average since 2005 = $32,400.00. As of March 29, 2023, T-Mobile's US net worth is $174.12B. My net worth = S***, yet I keep sending my money to T-Mobile as a faithful idiot.  T-Mobile gives me an Arcadyan KVD21 gateway with no web UI?  My FIVE YEAR OLD SAID, “ papa, there is no place to put the admin”!A 5 yr old. It hits me; this is precisely the age T-Mobile thinks of my intellect after years of payments. Then the only workaround is to visit Skippy on GitHub to get an API or visit Googtube to see mater from cars for another possible workaround? T-Mobile,How do I get a 5G Gateway with a usable WebUI without hours of call time, people I can not understand, people who hate their job, life, me, RMA’s, and chat Bots, before my next $300.00 a month bill?Thanks,Faithful Idiot

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S
1 year ago
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DurbanFirst activity
asked in Plans and Services
Home Internet Promo Code Jan 1 Not Working

To receive the $100 Mastercard offer, you'll need to submit for the rebate on www.promotions.t-mobile.com Rebate Submission using the code 2022HINTPXX within 60 days of activating your new Home Internet line. You will need your T-Mobile phone number associated with your internet gateway sent to you when it ships . Rebate processing may take up to 30 days from submission, and you'll receive text message or email notifications once it is ready  I signed up for home internet via Chat Jan 1 and can not get the promotion code to work. Device has not been active for 60 days.

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copz1998
1 year ago
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eeeyowFirst activity
asked in Plans and Services
Inseego FW2000e activation - how?

Hi - I have been going round in circles with various TMobile online and instore reps for the past few days over something that I thought would be simple. I own an Inseego FW2000e. It is currently SIM-less. I had one TMobile rep confirm, via its IMEI, that it is eligible for TMobile activation. I would like to use it as my TMobile 5G home internet gateway. Is this something TMobile can and will do.? If it is possible, who in Tmobile should I be contacting and what should I be asking for.So far I’ve been sold a number of things that have not come close to solving this.  Thanks for any pointers.-mick

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H
1 year ago
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LuckyFirst activity
asked in Plans and Services
Is Verizon 5G Home Internet is better than T-Mobile 5G Home Internet ?

Is Verizon 5G Home Internet is better than T-Mobile 5G Home Internet ?

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L
1 year ago
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HarleymaxFirst activity
asked in Plans and Services
apps for local tv

Any apps that will support live tv on t-mobile 5 g home internet 

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bocaboy2591
1 year ago
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KayeFirst activity
asked in Plans and Services
IP Flapping on Home Internet interfering with access to several online services

I have had T-Mobile Home Internet for a couple of months now. Previously I have had numerous brands of internet service: Verizon, AT&T, Solis(AT$T, Verizon & T-Mobile). With T-Mobile Home Internet I cannot use several sites that have never been a problem:I can’t get an FTP connection to work. I can’t use my banks bill pay. I can’t log in to another financial institution. I’m told that this is due to “IP Flapping”. I have NEVER had this problem before and have been using the now inaccessible sites for years.  Can T-Mobile fix this problem? 

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bocaboy2591
1 year ago
M
magenta9717501Rookie
asked in Plans and Services
Home internet down….again….and again….

My infamous Tmobile Home Internet service is down…AGAIN!Anyone considering Tmobile for Home Internet should inly get it based on price.  It is not reliable.  Only get it if you don’t mind regular and consistent service drops.  2 - 3 times per week.  It is not slow.  It just stips transmitting data to the towers despite a strong signal. And don’t bother with customer service.  They are nice and polite, but the only solution is to reboot your gateway and cross your fingers. Again, if you are looking for semi-reliable but cheap price, go Tmobile.  If you want reliability, go with another provider.

3
K
1 year ago
copz1998
copz1998Adept
asked in Plans and Services
Can you Stream Golf Channel?

Good day,I have had T-Mobile Home Internet Service for almost 6-months, and all is well...well, almost. I am trying to get Golf Channel streaming. I have tried numerous times with the activation code for NBC Peacock+ (NBC owns golf Channel) but all to no avail. Have you ben able to get it to work? When researching the Golf Channel website, I get the link that takes me to watch “Live.” When I use the link, it takes me to a list of ISPs (Comcast, etc.) and T-Mobile is not present. When I called Golf Channel, they are clueless. I stream Peacock, Apple, etc. all with no issues. Any suggestions much appreciated!  

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C
1 year ago
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phins_upFirst activity
asked in Plans and Services
Vlans?

Is it possible to set up separate vlans on tmobile gateways?, I would like to segment off my cameras on their own network.

3
P
1 year ago
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Emma SurfFirst activity
asked in Plans and Services
Is TM Home Internet going to work for me?

I'm seeing lots of problems so getting concerned about this product (which hasn't been delivered yet). All I needed is internet access at a house so I can install Ring or Blink etc for security I can monitor from phone. I will be 2k miles away from the house. I was told this would be a good solution but if the service is intermittent I'm wondering if it will restart properly without human intervention from me. Amy suggestions? Also I think most of those security devices are on 2.4.

3
S
1 year ago
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akbrianFirst activity
asked in Plans and Services
Pre-purchase questions about the T-Mobile home internet

I’m remotely trying to help my mother change her internet from Spectrum to T-Mobile to reduce her expenses. She currently has inexpensive ~5 gig/mo  prepaid T-Mobile cell phone service. I have three questions at the moment;What is the minimum single line “qualified cell service” for discounting the $50 home internet to $25/mo? The details pop-up doesn’t specify. How long is allowed from receipt of the home gateway until activation is required? I would like to coordinate being there to assist with installation and coordinate the end of her monthly Spectrum service. She already owns her wired/wifi router, which is all set up with some static IP address for printers and the like. Currently Spectrum just provides the modem. How much more involved is it than just moving the router’s WAN RJ45 cable from the old Spectrum modem to the new T-Mobile gateway?I appreciate any responses.

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bocaboy2591
1 year ago
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SbTramFirst activity
asked in Plans and Services
Home Internet Gaming

NAT type and UPnP issues... Are there any fixes? I really like the service and would hate to have to leave it solely for this issue

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iTinkeralot
Pillar
1 year ago
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Hathe1939Rookie
posted in Plans and Services
Well. That $50/month on autopay for 'home internet' is a big fat lie.

I have switched to use t-mobile’s home internet starting back in April. The first payment of $55 was weird, but I chalked it up to a $5 fee for the first month. Now it is May, I have been charged $55 once again. That “$50/month if on autopay” is a lie. Huh...

3
R
2 years ago
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cpeersHelper Level 1
asked in Plans and Services
USA prepaid e-SIM. Can you add Canada/Mexico option? Where do you do that?

Looking into using a T-mobile e-SIM again for a trip to USA. This time I’ll also be visiting Canada for a little while. I see that it is possible to get a prepaid SIM with an added Canada/Mexico plan, but is this available for e-SIMs? I did not see it as an option in the eSIM app. Is there a way to add it pre or post purchase? If so, where is that done?

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syaoran
Pillar
1 year ago
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