Plans, Features, and Billing
Let's talk about the plans and features that T-Mobile has that help your business be successful.
- 90 Discussions
- 97 Replies
Hotspot Plan Setup with Static IP Address
Hello,I’m setting up a hotspot for my business.I bought two LTE NETGEAR LB1120 modems and set one up with a dynamic IP address. This was fairly simple.Afterwards, I tried to configure one more hotspot with a static IP address.I opened a business account for a static IP address Plan,but no one's been able to help with this setup.I have called the T-Mobile business support center so many times,but no one knows how to set up a static IP address on my hotspot.Whenever I restarted my hotspot device, my public IP address was changed still.I'm guessing the issue with setup is on the T-Mobile side, not on my device.Could anyone help me with static IP address configuration?If not, could anyone refer me to someone who can do this setup with T-Mobile support?Direct messages are welcome.Thank you in advance.
T Mobile retail stores and T Mobile kiosks!
Dear T Mobile,Please do not close your retail stores and kiosks because we like going there and your representatives are very helpful. We will miss them. It’s disappointing that T Mobile retail stores and T Mobile kiosks are closing down because I like going to the T Mobile store in person. I would like T Mobile to keep their retail stores and kiosks for everyone in 50 states in the USA everywhere because I want to go to the T Mobile store in person. Please send my feedback and recommendations to your supervisor, Mike Sievert, Mike Katz, and Jon Freier for T Mobile customers. Please consider my advice.Thanks, Irteza
After 4 months of errors and no follow-up, why have I not been asked how the poor service from the business Representatives also known as experts has affected my business?
Written 2/1/22I was leaving MetroPCS with 5 lines at the end of September beginning of October. A customer service rep contacted me from T-Mobile I was offered for Samsung a32s and a tablet I believe a Samsung tablet but I’m not 100% what the promotion was now but it was a tablet. However I didn’t like how long it was going to take for me to receive the equipment and I didn’t want to pay all of the connection fees. There was another promotion at the time if you kept all of your own devices that you would just get a credit for each device. I did not know if my devices were compatible North they were unlocked as I was on the phone with the rep he told me I could go in the store and they would check it so I happened to be by store (with him on the phone). I went in and a gentleman checked my devices and told me they were all unlocked and that I would be able to use them. Him and the man I was speaking to on the phone conversed and I paid $150 to receive SIM cards. I went home tried to use
Switching From Google Voice to T-Mobile
HI all, How can I transfer my business phone number from Google voice to business T-Mobile?I wanted to save money by using Google voice as my main business line but I realized due to the poor call quality I was loosing customers and it cost me a lot of money. ThanksAndrea
Why is my trade-in value. not showing saying that I owe full price on the phone. they already verified my $800 credit and gave me my new phone
Yesterday I went to T-Mobile and was added to my friends plan. I traded my iPhone 1160 for you right and was given an eight hour credit, that’s even better for entire bill for two months but it’s not what we asked for 30 minute thing, and my new iPhone is showing me that I haven’t even paid installment yet and has the full verse there. I have an articles about T-Mobile doing this and I will Presley correction if we do not get to the bottom of it. My phone is to me five dollars and some change every month plus $48 insurance at my service is only $20. Maybe 30 tomorrow I would like to six probably before and up keeping the phone and getting it unlocked since my money was basically stolen and put towards something that I did not say/was even asked if that’s what I wanted to be done with it. The weird part is that it is showing credit on the bill I was assuming that was left over but my phone whichever 50 times was covered except for the five dollars and some change a month asked me to kno
The web Guard Filter has been taken over by your adminstrator
It is Showing that web guard is on our business T-Mobile Nokia High Speed Internet Gateway only. Plus, neither one of our cell phones from another service can get t T-Mobile app to work in order to change the web guard filter. It says it looks like we got our wires crossed. I was on my cell phone 3 hours last night just to find out no one can do it until the morning. They said it has to be something on customer service side. We have only had the modem a few days and we still have about 10 more days before 14 day cancel guarantee without payment. I am unable to change anything on the app and on the computer when I log in. It is locked or was not filled in completely. Please let me know what can be done as I wanted to get rid of charter business internet.
Dialing 1-800 numbers in the US from Peru
To anyone in the community. How do I make a call to a US toll-free number 1 800 284 2622 Avianca Airline Customer Service Phone Number from Peru (South America)? As well as the price if any. I am from the U.S. and desire to contact my airline to confirm my flight as well as make a luggage purchase for 2AUG. I have an iPhone XR.
BAD CUSTOMER SERVICE
good morningMy name is Heimar Murcia and I have been a loyal customer of T Mobile for more than 15 years. I personally consider that the product that you offer to the market is a very good quality product, excellent and I could say that it is currently the best. Unfortunately, in my personal opinion, I believe that they have completely neglected the most important resource of any company, THE HUMAN RESOURCE, and it is thanks to this that I have made the difficult decision to move to one side of your company and find another that will help me. offer something similar to what I have, basically, on the recommendation of the people you have in the customer service line. Here the situation presented in my account,A couple of years ago, I went to a T Mobile store to find out about a product that offered WI FI for my vehicle, due to a personal situation, I had to move for long days and someone recommended that I buy it, the employee of the the first thing he did at the store was to assign a n
Please help me cancel my account!
My last phone usage was in September of 2021, I went ahead and paid for October because I had a “free month” elsewhere. I went into store & closed it. Apparently he suspended it not cancelled. I got a notice in Dec. & paid for November (just to have the whole thing behind me). Now I am getting a bill March of 2022 stating $267.10 will be reported to my credit bureau. I have called customer service 3 times over an hour per call, being bounced everywhere. My hands are tied because I don’t have the phone number anymore & so can’t access it. Then I get messages stating system error. Though it is closed now (apparently confirmed by an agent, how do I truly know since I can’t access my account) And there is a lingering balance of $267.10. I am a disabled veteran dealing with severe panic attacks (also PTSD), sending me into the ER. Please any help is appreciated. PLEASE!
T-Mobile Business rep without knowledge caused customer switch
Since T-Mobile doesn’t have Customer Relations email or way to connect with them, I am posting my story here.I have been with T-Mobile 17 years, starting with one line and go into multi-line family plan. Recently, I have decided to switch Business plan and add 2 more lines. T-Mobile doesn’t have ability to setup plan online if using company tax id, I had to go through Sales Rep. After talking to rep, I expressed my desire to get a 5 line Business plan, but transfer 3 phone numbers from my current personal plan. I also said that I am looking for a specific offer online ($36/line for 5 lines). Rep explained course of actions as setting up business account with one line and transferring over rest of lines once account is activated. Getting SIM card and activating account took less than 24 hours and next day I called Experts (as suggested by Rep) to do the rest of the process. I have repeated my intentions and even walked Expert through T-Mobile Business website to confirm the prices. It t
I think T-Mobile should offer a business hotspot plan for security cameras.
I own several properties and I recently purchased a hotspot to give me remote security camera viewing at one of my properties to test out if this will work for all of my properties. This seemed like a good option because it was less expensive than getting the cheapest internet plan through my cable/phone company at each one of my properties (hint: its not cheap at all). Additionally, I like the portability. If I’m doing a fix and flip or only need internet for a limited time, it makes it easy to grab the hotspot and go to the next project/jobsite. I don’t need to call my cable company to disconnect and reconnect internet at the other property and in remote locations (or for new construction), sometimes service is not even run to the building yet. Anyhow, I’ve realized that I don’t need 5G speeds just for a few cameras streaming. Monitoring full time (which is likely unnecessary, but may be needed for some people) would use quite a bit of data but doesn’t need 5G speeds. I wonder if T-m
Proposal Not Honored, Salesperson MIA
Hello- I received an aggressive proposal from a T-Mobile sales rep to switch my business lines from Verizon. I was given a proposal in writing via email to pay off all of my equipment with Verizon (6 total devices), and also told that if I signed before the end of the month that I would receive my first two months free. I received a portion of the device buyout as a visa gift card, but was told that my 6th device buyout would be paid off as a credit on my bill. My sales rep eventually said that his manager approved the credits and that it would apply within a couple of weeks. It has now been 3 months since he said this, and 6 months since I began service. Now I cannot reach said rep by phone or email. Lots of emails and voicemails that do not get answered. I am missing more than $800 worth of promised, in writing credits. How do I get this resolved? More importantly, how can I hold this rep responsible to honor what was offered. It has become more of a principle thing to me personally
Tmobile for business - can anyone get it right?
Hello! I need one competent person who understands basic english language and can switch my plan to T-Mobile Business Unlimited Ultimate ($160 for 4 lines with autopay). Its right off T-Mobile website. See screenshot. I called multiple times and all I got was “credit” where on my.tmobile.com the plan shows a plan I have never even requested in the first place. I want the Business Unlimited Ultimate plan. Nothing else. No credits, no vacations, just the plan.
Switched from ATT, Now Major Problems
Hello Everyone, I had pre-paid with ATT on a Phoneix LG phone. Since switching to T-Mobile a little over a month ago… -I can’t send images-I can’t reply on group texts-Randomly a few times a day, my phone will not let me text or call until I restart. (Friends who have tried to call are reporting it goes right to Voicemail during these times.) To make matters worse, T-Mobile over charged me on my last bil, but they have promised to restore those funds eventually.
Business T-Mobile ID does not work on switch2t-mobile.com -Oops there was a poroblem!
Are Business T-Mobile ID’s integrated with the rest of the T-Mobile ID system?I was trying to check on the status of my Promotions https://www.switch2t-mobile.com/ and I am prompted to login. However, the ID I use for my business account on the T-Mobile Account Hub will not work for checking promotion status.I encounter three different scenarios:-If I select I am a Business, I forwarded on from the promotions page directly to my Account Hub and do not see any promotions.-If I say I have a T-Mobile ID and enter my Business Account Hub email, it says I need a T-mobile ID and asks me to link it to my phone number. It them wants to verify the last 4 of my Social Security which does not work. I do get a verification text when I do this.-If I try to setup a new T-Mobile ID I also get the Oops there is a problem message.
Activating Paramount+ and AppleTV on Business Ultimate Unlimited
Online chat can’t help, spent multiple 30 minute calls with support inquiring how to activate the promo included with my new plan, only for them to say the offer is no longer valid even though it’s still plastered all over the site, and within my account management page. Clicking any links sent to me, or clicking the add-on in my plan leads to a, “Contact support” landing page, which of course leads to nothing happening as support can’t figure it out.Anyone else have a similar situation?
How can I get negative balance back?
I have been a T-Mobile customer since 2014 until last November when I switched to another service provider. I really loved the service but I had no choice other than moving to another provider as there is no cell phone signals in my home. This is really a surprise that my phone is located in the same city where T-Mobile headquater is, Bellevue, Washington. My monthly payment was $100 for two lines, old One Plan, with one free third line. I received a final bill in January that surprised me a lot because prorated charge was a way more than I thought. My charge was for less than a week but I got charged $16 for two lines and $36 for free line. How can this be $36 for the free line? I talked to customer service a couple of times and my disaster began after an agent credited it back to my account. The agent took a shortcut instead of handling the issue properly to avoid hasstle. The agent told me to wait for check to be mailed as my account is closed. I trusted this and waited for a month
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