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Plans, Features, and Billing

Let's talk about the plans and features that T-Mobile has that help your business be successful.

  • 199 Discussions
  • 352 Replies
199 Discussions
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disapointedcustomerFirst activity
asked in Plans, Features, and Billing
why am I paying for this

I recently “upgraded” from my OnePlus (veteran) plan to the Go5GPlus plan and my service is still terrible. I additionally lost previous capabilities I had with my original plan. Not only has my bill gone up but service has not improved. How to I revert my plan back? The 5G network is no faster than the throttled 4G I had previously. While on the phone with customer service to upgrade my plan I also wanted to upgrade my phone. The phone was processed 12 July 2023. I have not received the phone or any delivery updates. It was not made clear the amount the phone bill would increase or the capabilities that would be lost (e.i. $4.99 FAMILY Netflix).  Lastly, I am being prompted to return my trade-in. I have not received the phone, yet the 30 day timer is counting down.  I am disappointed and would like to be contacted immediately on options for terminating the plan or remediating the situation. 

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gramps28
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1 year ago
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mints20First activity
asked in Plans, Features, and Billing
block caller

is there a way to block a caller on my childrens phone permanently without doing it on their phone? i dont want them unblocking it once i do it. 

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gramps28
Pillar
1 year ago
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Peter. C.First activity
asked in Plans, Features, and Billing
I cant pay a bill without and invoice, I can print an invoice casue it wont load.

I just last month set up to be able to get my Invoices through the Tmobile website and i get an email telling me my bill is due so i go to Print an invoice and the Bill page wont load anything but hey pay this amount.I can’t pay it if i dont have an Invoice. Buisness Phones.

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1 year ago
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CLM49First activity
asked in Plans, Features, and Billing
Usage details

How far back can I go to get usage details. I was with Sprint and I was able to go back as far as I wanted to see usage details. Once it switched over to TMobile. I previous history of the previous usage is gone. Does anyone know how I can go beyond current and previous cycles to see the usage details?

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gramps28
Pillar
1 year ago
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EsporrasFirst activity
posted in Plans, Features, and Billing
Rebate is a fraud

I’ve switched carriers to T-Mobile since April 2023 and as of now I have not received my rebate card that was “authorized”. Every time I contact them everything is “perfect” on their side and I’ll be receiving a link for my rebate since the “previous one” that was never sent expired.What a business here!!!!

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1 year ago
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Nplai121703First activity
asked in Plans, Features, and Billing
device return after cancellation

I just switched to Verizon because my bill was out of control. If I send my phones back that I still owe on, do they take that off the bill? All phones are in perfect condition.  thank you! 

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gramps28
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1 year ago
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ChungpingFirst activity
asked in Plans, Features, and Billing
cancellation

I ordered a 5G internet service from T-Mobile on May 8th 2023And returned the device to Irving store by Jun 8th 2023 Told the guide that I’m moveing out of the US , need to cancel the service. I received a new bill $62.05 on June 26I think it’s still on processing for the return and I can get a refund after that. So I paid it.But I receive another bill yesterday… Please see attached receipt of return device , confirm the cancellation of the service and refund my overpayment. Appreciate  for  your assistance. 

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1 year ago
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Pratik GuptaFirst activity
asked in Plans, Features, and Billing
Worst Custom Customer service T-Mobile

I have several billing issues associated with my account. I have reached out to nearest t-mobile store and this has been going for 3 months. If I call the customer service on phone, they see contact store. If I go to store, they will get back to me. This T-Mobile store is located in Malvern, PA( Address if 650 Carnegie Blvd Suite 155, Malvern, PA). Is this normal to expect terrible customer service or I am the only one?

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1 year ago
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Jhollis3422First activity
asked in Plans, Features, and Billing
third party purchase limit increase

Hello,I would like to increase the third-party purchase limit. How would I go about doing that?Thanks!

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1 year ago
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JfogelFirst activity
asked in Plans, Features, and Billing
ghosted by support?

Still waiting on resolution from customer service. Store manager made a promise and T-Mobile is stalling. Very unhappy and am looking for ways to switch. 

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1 year ago
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magenta4059610First activity
posted in Plans, Features, and Billing
when did TMobile become as bad as Comcast?

So T-Mobile gave a free year of Paramount Plus and, just 4 months into that 12 months of free Paramount Plus they're starting to charge us for the Paramount Plus so we canceled it. And now they're forcing us to use something other than a credit card to pay our bill to save $5. We're going elsewhere we've been with T-Mobile for at least 12 to 15 years if not longer and they've just become too much like Comcast horrible customer service if you can reach anyone that is and these bait and switch things like the free 12 months of Paramount and they start charging you at 5 months.

1
gramps28
Pillar
1 year ago
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MzBevvyFirst activity
asked in Plans, Features, and Billing
Havent had service 30 days

Just started service I had Internet and Security Cams. Security cams suck so I had them remove them today from my package. My question is since I've not had either service 30 days, when my bill comes out next month will the $30.00 for the cams be dropped and all I have to pay is the $50.00 for internet or are they still going to try to charge me $88.00 and drop it to $50.00 in August?

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1 year ago
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A new recordFirst activity
asked in Plans, Features, and Billing
Have I made a new record?

It had taken just 5 weeks for me to regret joining T-Mobile--is that a new record?I was told there would be no increases in fees if I switched from Verizon Wireless and started with T-Mobile, and yet after just 5 week they have insisted that I change from paperless credit card to direct bank withdrawal or debit card, or pay $10 a month more.This is just as disappointing and dishonest as was the experience with Verizon that made me leave them in the first place. So, at my  convenience I will leave T-Mobile and join one of the much less expensive services that are now being advertised.“Unfairwell” T-Mobile

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1 year ago
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Logan.tetrickFirst activity
posted in Plans, Features, and Billing
Cusomer Service and Phone Insurance

Waited for chat support for a half an hour without ANY kind of response.  My experience with T-Mobile’s phone insurance provider, Assurant, was actually much worse, but they didn’t even want to hear about it to try and see if there was something they could do or to reconsider that partnership entirely. 

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1 year ago
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SmallBizOwnrFirst activity
posted in Plans, Features, and Billing
Scammed out of switching credits

Checking to see if other small business in the community are being scammed out of their credits for switching services to T-Mobile.We never received our promised $4,000 in credits (yes, it is four thousand, no extra zeros, no exaggeration).Even after over 6 months - ever few weeks / billing cycle - it is surprise and shock when we have to inform T-mobile the credits did not post despite assurance someone will be watching the account closely to make sure it happens. We get hold of sales & transition team - surprise and shock…. then bumping starts - it was never one to two billing cycles it was 90 days, it was not 90 days it was sometime between 90 days to 6 months, then it is after 90 days but over course of 10 billing cycles…. we reached all the milestones NOTHING ! Now they have started splitting hairs…. when we ported-in our lines we did not keep all the old numbers, we got additional lines as part of a 10 line promotion, but the promotion for 10 new lines did not cover new activ

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1 year ago
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tag1First activity
asked in Plans, Features, and Billing
website constantly frozen

I haven’t been able to access my Bills to download them Since March - for three months when I click on “view bill” is just churns and churns for hours on end - anyone else having this issue?

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1 year ago
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zenoreoFirst activity
asked in Plans, Features, and Billing
T-Mobile Business migration from Sprint Business

Wow, I cannot believe how poor the support is for Business customers. It seems that no one can speak or follow English conversations. Also, features and business perks and features have been lost in the transfer.  There also seems to be a total lack of accountability.I guess T-Mobile doesn’t want business customers. 

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1 year ago
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FarRoGODFirst activity
asked in Plans, Features, and Billing
Debt

My Tmobile account got sent over to a collection agency and i was wondering, if i pay the collection agency off in full will i be able to get my Tmobile cellular service back on? How long will it take after i pay the collection agency to get Tmobile service back on my phone?

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syaoran
Pillar
1 year ago
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Maely14First activity
asked in Plans, Features, and Billing
netflix

How to set up my free Netflix with T-Mobile?

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gramps28
Pillar
1 year ago
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penahenryFirst activity
asked in Plans, Features, and Billing
Help Settling a Debt Collection

I got a final notice for my bill on April, 2022. Finally my account got turned over to a collection agency and my debt kept being built because I was going through a financial situation. My debt got sent to Convergent Outsourcing, Inc. and then I continued not paying and it got sent to I.C. System Inc. I was wondering if I can go to directly TMobile to pay for this debt. I got sent a letter from I.C. System Inc back in November, 2022 and well it's June, 2023 so I wanted to settle this debt immediately! I need a new phone and I want to open an account with TMobile immediately. I have all the bill documents with my account number and the collection debt letters to help assist with information about my debt. I just want to know once I settle this debt can I open a new account ASAP? I really wanted to get a new iphone. 

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syaoran
Pillar
1 year ago
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2020omtUserFirst activity
posted in Plans, Features, and Billing
How to get a copy of your Equipment Installment Plan?

Does anyone else have a problem getting Documents from T-Mobile Support, Stores or Business Experts?On May 26th I purchased a new iPad with a discount of $230 if I put it on 24 payments.  The store couldn’t send me the electronic documents I esigned that day.  3 people in the store, and 2 others over the phone looked at it.  Final out come, give it 24 -48 hours for everything to be available online and because it was a business purchase I should call the “Business Experts” on Monday. [T-Mobile Email and Text Paragraph]“  Thanks for being part of T-Mobile! Head over to t‑mo.co/documents10 to find all account-related documents from your recent T-Mobile transaction. You'll need a My T-Mobile account to view your documents, but don't worry––it's a quick and easy set-up!   ” So I followed up Monday afternoon, May 29th.  I called the “Business Experts” as the Store requested. They started with thanking me for being a customer over the years and Sorry that I am experiencing issues with their

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2
1 year ago
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NDemo8688First activity
posted in Plans, Features, and Billing
Early termination

If I choose to leave T Mobile before my phone is paid, am I required to pay for it if I am willing to give it back?

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gramps28
Pillar
1 year ago
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Alex3738First activity
asked in Plans, Features, and Billing
What is the procedure for getting to the Voice Mail menu, I need to change the language to English

if i want to change the language how can i change it plz guide me. I explore settings but can’t find language settings. 

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1 year ago
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JTJ009First activity
asked in Plans, Features, and Billing
Giftcard promotion?

I signed up for T-Mobile 5G home internet in November 2022 responding to an email offer that promised a $100 gift card promotion. The agent rapidly sent out gear and set us up with internet and said nothing about the promo. I asked him about it and was assured we’d receive it in “a couple of months”. Now it’s 7 months later, no gift card and the phone agent after a long wait told me to go to the nearest T-Mobile location to sort it out. Anybody else being forced to work this hard to receive a promised promotion?

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J
1 year ago
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RennFirst activity
asked in Plans, Features, and Billing
Balance Forward?

I payed $100 instead of $50 for may on accident. And saw that the balance was -50. So I thought it was cool and I just won't have to pay it next month? Now it says 0 again and that it will charge me on the 17th next month and it says I have a Balance forward of $50? What does that mean?

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1 year ago
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