Plans, Features, and Billing

Let's talk about the plans and features that T-Mobile has that help your business be successful.

  • 150 Discussions
  • 212 Replies

150 Discussions

B
beakerFirst activity
asked in Plans, Features, and Billing

Business T-Mobile ID does not work on switch2t-mobile.com -Oops there was a poroblem!

Are Business T-Mobile ID’s integrated with the rest of the T-Mobile ID system?I was trying to check on the status of my Promotions https://www.switch2t-mobile.com/ and I am prompted to login. However, the ID I use for my business account on the T-Mobile Account Hub will not work for checking promotion status.I encounter three different scenarios:-If I select I am a Business, I forwarded on from the promotions page directly to my Account Hub and do not see any promotions.-If I say I have a T-Mobile ID and enter my Business Account Hub email, it says I need a T-mobile ID and asks me to link it to my phone number. It them wants to verify the last 4 of my Social Security which does not work. I do get a verification text when I do this.-If I try to setup a new T-Mobile ID I also get the Oops there is a problem message. 

1
B
1 year ago
A
AMY from ALLABOUTAIMFirst activity
asked in Plans, Features, and Billing

After 4 months of errors and no follow-up, why have I not been asked how the poor service from the business Representatives also known as experts has affected my business?

Written 2/1/22I was leaving MetroPCS with 5 lines at the end of September beginning of October. A customer service rep contacted me from T-Mobile I was offered for Samsung a32s and a tablet I believe a Samsung tablet but I’m not 100% what the promotion was now but it was a tablet. However I didn’t like how long it was going to take for me to receive the equipment and I didn’t want to pay all of the connection fees. There was another promotion at the time if you kept all of your own devices that you would just get a credit for each device. I did not know if my devices were compatible North they were unlocked as I was on the phone with the rep he told me I could go in the store and they would check it so I happened to be by store (with him on the phone). I went in and a gentleman checked my devices and told me they were all unlocked and that I would be able to use them. Him and the man I was speaking to on the phone conversed and I paid $150 to receive SIM cards. I went home tried to use

4
F
Pillar
1 year ago
J
jwilliamsr9First activity
posted in Plans, Features, and Billing

lies and excuses

I finally got old i may need to find another provider after a year of excuses and promises to check on my data prob. FIRST. said ut was because towers were being upgraded for 5g. So i suffered for a year with slow internet when i was home i. Evenings. Then tower was done and tried to say that now its because i didnt have 5g phone. So i got a 5g phone , it was even worse. Now i completely just loose all data signal and even phone signal. So now they've run out of lies and excuses so they say i need to find another provider. Even though im showing im covered for 5g on their coverage map. 

0
J
1 year ago
O
ocerruttiFirst activity
asked in Plans, Features, and Billing

Dialing 1-800 numbers in the US from Peru

To anyone in the community. How do I make a call to a US toll-free number 1 800 284 2622 Avianca Airline Customer Service Phone Number from Peru (South America)? As well as the price if any. I am from the U.S. and desire to contact my airline to confirm my flight as well as make a luggage purchase for 2AUG. I have an iPhone XR. 

2
syaoran
Pillar
1 year ago
M
mmorri16First activity
asked in Plans, Features, and Billing

Switched from ATT, Now Major Problems

Hello Everyone, I had pre-paid with ATT on a Phoneix LG phone.  Since switching to T-Mobile a little over a month ago… -I can’t send images-I can’t reply on group texts-Randomly a few times a day, my phone will not let me text or call until I restart.  (Friends who have tried to call are reporting it goes right to Voicemail during these times.) To make matters worse, T-Mobile over charged me on my last bil, but they have promised to restore those funds eventually.  

1
F
Pillar
1 year ago
A
ABPOPSFirst activity
asked in Plans, Features, and Billing

BAD customer service

UNBELIEVEABLE! Please excuse me in advance I spent as I type this message one hour and 30 minutes trying to get a supervisor on the phone because the agent tells me that i must purchase an additional line.  Story!I called T-Mobile to see what upgrades I can get being that I have a business account and several lines line in use, T-Mobile rep at the time tells me of a promotion going with the iPhone 13, so I take the deal “ the rep” at the time tell me phones are being sent to you overnight. (great I say).UPS arrives with the 2 boxes 1 has an iphone 13 promax yet the 2nd box is empty USP tells me the box has been tampered with and the phone looks to be stolen! UPS drivers say he going to make it in his system that I never received the phone, but you should call T-Mobile and tell them and have them do what they do. I call T-Mobile and get someone overseas that has no idea what I'm talking about and tell me if I want another phone, I have to purchase a new line! WHAT! then he tells me that

0
A
1 year ago
A
Alex KFirst activity
posted in Plans, Features, and Billing

T-Mobile Business rep without knowledge caused customer switch

Since T-Mobile doesn’t have Customer Relations email or way to connect with them, I am posting my story here.I have been with T-Mobile 17 years, starting with one line and go into multi-line family plan. Recently, I have decided to switch Business plan and add 2 more lines. T-Mobile doesn’t have ability to setup plan online if using company tax id, I had to go through Sales Rep. After talking to rep, I expressed my desire to get a 5 line Business plan, but transfer 3 phone numbers from my current personal plan. I also said that I am looking for a specific offer online ($36/line for 5 lines). Rep explained course of actions as setting up business account with one line and transferring over rest of lines once account is activated. Getting SIM card and activating account took less than 24 hours and next day I called Experts (as suggested by Rep) to do the rest of the process. I have repeated my intentions and even walked Expert through T-Mobile Business website to confirm the prices. It t

2
A
1 year ago
T
TamWFirst activity
asked in Plans, Features, and Billing

Ex Hacker employee

A girl who used to work for me is been stalking me. I found out that she has purchased multiple phones and a number that is attached to the  phone number I am on now

1
tidbits
Pillar
1 year ago
D
damianwoFirst activity
asked in Plans, Features, and Billing

Tmobile for business - can anyone get it right?

Hello!  I need one competent person who understands basic english language and can switch my plan to T-Mobile Business Unlimited Ultimate ($160 for 4 lines with autopay). Its right off T-Mobile website. See screenshot. I called multiple times and all I got was “credit” where on my.tmobile.com the plan shows a plan I have never even requested in the first place. I want the Business Unlimited Ultimate plan. Nothing else. No credits, no vacations, just the plan.  

1
M
1 year ago
S
Shoaib767First activity
posted in Plans, Features, and Billing

Discussion with users

Hi I am from those lucky person who are the user of  T mobile . All the experience with this company is good . But sometime I stuck in the issues when I browse the some affiliate articles of mattresses then it slow down due to heavy pages. My mobile model is T-32e

0
S
1 year ago
C
CoachThunderKickboxingRookie
asked in Plans, Features, and Billing

The web Guard Filter has been taken over by your adminstrator

It is Showing that web guard is on our business T-Mobile Nokia High Speed Internet Gateway only. Plus, neither one of our cell phones from another service can get t T-Mobile app to work in order to change the web guard filter. It says it looks like we got our wires crossed. I was on my cell phone 3 hours last night just to find out no one can do it until the morning. They said it has to be something on customer service side. We have only had the modem a few days and we still have about 10 more days before 14 day cancel  guarantee without payment. I am unable to change anything on the app and on the computer when I log in. It is locked or was not filled in completely. Please let me know what can be done as I wanted to get rid of charter business internet.

3
C
1 year ago
M
mcoldeweyFirst activity
asked in Plans, Features, and Billing

Using Zellle on T-Mobile

We just upgraded my wife’s phone to T-Mobile from ATT. Same number, so we should be good to go. However is there any problem with using Zelle on T-Mobile? There were some links on Reddit describing some sort of problems with short identifiers but those were from 2019 - are there still some issues?

0
M
1 year ago
R
rsullivanFirst activity
asked in Plans, Features, and Billing

Does Business Family Discount make my account a 'Business Liable Account'?

Hello, I am trying to activate my phone with my purchase through Samsung’s website and receive the many promotional discounts that are only active for 2 more days! I can sign in to my Tmobile account in order to link the 2. I’ve tried multiple times a day, everyday, for a week - (Losing out on a limited time deal of $250 off)! The only thing I can see that might be an issue is Samsung does not support “Business Liable Accounts”.Does the Business Family Discount on my account (shared account with 10 lines, my line is not a part of the BFD) make the whole account Business Liable? If so, how do we fix this without losing the discount?  

0
R
1 year ago
J
jmann70First activity
asked in Plans, Features, and Billing

tmobile business plan not eligible for 50% off youtubetv promo

I was told that since I am on business unlimited ultimate that I am ineligible for the youtubetv 50% off promo.  On the rebates page it says you must be on magenta max or other premium voice plan plus home internet.  Isn’t business unlimited ultimate also considered another premium voice plan?  and if not what is considered another premium voice plan?

0
J
1 year ago
C
circlejerkersFirst activity
asked in Plans, Features, and Billing

e setup to discourage sitppl from even trying to get anything addressed. Impossible to email tmobile

Tmobile why do you not have an email address ppl can contact you with ?? the tmobile site app won’t accept outside email as that would not give them full access to do whatever they want to your emails messages ETC. Why do your experts( that you make ppl contact you with (RIGHT) repeatedly ignore a request to speak to someone who is actually educated with your businesses operations. SUPERVISOR . Not happening. but 1 of 2000 experts answering the phone they give you to help and nothing ever does get past these techs that are programmed in appologies and excuses. ? Why won’t a supervisor ever return calling a customer even though several requests get made? Why is all the info in confirmation saying to contact us or link to this all send you to a page unnavailable ? 

2
gramps28
Pillar
1 year ago
C
ConsumerRprts92Helper Level 1
asked in Plans, Features, and Billing

Do not use Tmobile for business or if you have a job

T-Mobile is only good if youre like a crack head that doesnt rely on your phone to sell drugs. If you have a real job or a family member or kid or somthing its just not going to be reliable enough. It has to do with just how messed up and confused everyone at tmobile is. they just cant provide reliable enough service to even compete with metro. who knows why they bought em

0
C
1 year ago
J
jamesmith89First activity
posted in Plans, Features, and Billing

Unlimited data cost at t-mobile

Cost of data bundles offered by T mobile:There are several data bundles offered by T mobile. You can choose as per your need and budget. Essentials: It is for $30 line per month and offers a basic data package. It will cost $90 per month on Autopay for 3 lines and the 3rd line will be free. Magneta: This data bundle is for a $40 line per month and this offer covers many services. On Autopay, it costs $120 per month for 3 lines and the 3rd line will be free. Magneta Max: The data bundle will cost you $47 line per month. This will cost you $140 per month for 3 lines on Autopay and the 3rd line will be free.

0
J
1 year ago
D
duanabaoFirst activity
posted in Plans, Features, and Billing

I want to buy esim for my daughter, then she can use apple watch to call, how to buy it online?

My daughter lives in USA, but I am far away from USA, so I want to buy esim online for my daughter. She has a apple watch with series of 4. I wonder if and how I can buy esim for my daughter.. Thanks

0
D
1 year ago
A
Aorengo1First activity
asked in Plans, Features, and Billing

i need help

I made a purchase on a phone to pay it monthly but I wanted to get a different one I mistakenly preordered it what can I do?

2
R
1 year ago
D
DrvmsdsyFirst activity
asked in Plans, Features, and Billing

Please help me cancel my account!

My last phone usage was in September of 2021, I went ahead and paid for October because I had a “free month” elsewhere. I went into store & closed it. Apparently he suspended it not cancelled. I got a notice in Dec. & paid for November (just to have the whole thing behind me). Now I am getting a bill March of 2022 stating $267.10 will be reported to my credit bureau. I have called customer service 3 times over an hour per call, being bounced everywhere. My hands are tied because I don’t have the phone number anymore & so can’t access it. Then I get messages stating system error. Though it is closed now (apparently confirmed by an agent, how do I truly know since I can’t access my account) And there is a lingering balance of $267.10.  I am a disabled veteran dealing with severe panic attacks (also PTSD), sending me into the ER. Please any help is appreciated. PLEASE!

1
gramps28
Pillar
1 year ago
K
kizzyleFirst activity
asked in Plans, Features, and Billing

not recieved refund for Iphone 13

not recieved refund for Iphone 13

1
gramps28
Pillar
1 year ago
T
trashmobileFirst activity
posted in Plans, Features, and Billing

Tmobile does not understand vocabulary.

Requiring you to trade-in a device and upgrade a plan is a double whammy, NOTHING is on you. Can T-Mobile learn some vocabularies before using it???

0
T
1 year ago
B
BlbxoxoFirst activity
posted in Plans, Features, and Billing

Why is my trade-in value. not showing saying that I owe full price on the phone. they already verified my $800 credit and gave me my new phone

Yesterday I went to T-Mobile and was added to my friends plan. I traded my iPhone 1160 for you right and was given an eight hour credit, that’s even better for entire bill for two months but it’s not what we asked for 30 minute thing, and my new iPhone is showing me that I haven’t even paid installment yet and has the full verse there. I have an articles about T-Mobile doing this and I will Presley correction if we do not get to the bottom of it. My phone is to me five dollars and some change every month plus $48 insurance at my service is only $20. Maybe 30 tomorrow I would like to six probably before and up keeping the phone and getting it unlocked since my money was basically stolen and put towards something that I did not say/was even asked if that’s what I wanted to be done with it. The weird part is that it is showing credit on the bill I was assuming that was left over but my phone whichever 50 times was covered except for the five dollars and some change a month asked me to kno

0
B
1 year ago
A
andrea.robertFirst activity
asked in Plans, Features, and Billing

Switching From Google Voice to T-Mobile

HI all, How can I transfer my business phone number from Google voice to business T-Mobile?I wanted to save money by using Google voice as my main business line but I realized due to the poor call quality I was loosing customers and it cost me a lot of money. ThanksAndrea

1
gramps28
Pillar
1 year ago
G
giantorFirst activity
asked in Plans, Features, and Billing

Hotspot Plan Setup with Static IP Address

Hello,I’m setting up a hotspot for my business.I bought two LTE NETGEAR LB1120 modems and set one up with a dynamic IP address. This was fairly simple.Afterwards, I tried to configure one more hotspot with a static IP address.I opened a business account for a static IP address Plan,but no one's been able to help with this setup.I have called the T-Mobile business support center so many times,but no one knows how to set up a static IP address on my hotspot.Whenever I restarted my hotspot device, my public IP address was changed still.I'm guessing the issue with setup is on the T-Mobile side, not on my device.Could anyone help me with static IP address configuration?If not, could anyone refer me to someone who can do this setup with T-Mobile support?Direct messages are welcome.Thank you in advance.

0
G
2 years ago
23,226
Topics
90,504
Replies
1,278,165
Members

New badge winners

Show all badges
Terms & ConditionsCookie settings