Postpaid

Accounts, Plans, Features, and Billing

4849 Discussions

On Us with AirPods promotion & rebates

We just upgraded our 4 iPhones with the On Us with Apple AirPods promotion with rebates. We are already regretting it.First the promotion credits to your account are spread over 30 months. That’s 30 months that you are now locked into T-Mobile.Second the promotion / rebate site DOES NOT WORK. When I contacted T-Mobile they sounded surprised that I was having an issue. Search the forums and you will see that this has been an issue for a lot of customers.This is a bait and switch tactic. I regret upgrading with T-Mobile. We should have just moved to Verizon.Since T-Mobile customer service monitors this forum, I want the rebates for the AirPods and iPhone trade ins taken care of immediately or I will report this to the BBB. This is clearly a known issue that T-Mobile has failed to address.

1 year ago

trogdor1138First activity

asked in Accounts & Services

How can I contact the Fraud Department?

Does anyone have an unpublished way to contact the Fraud Department?This whole setup at T-Mobile is pathetic. This internal department exists that can deactivate an account on a whim, and no one can contact them. Customer Care can't get a hold of them; the number they used to have was deactivated. The store support teams can't contact them; the best they can do is open a case and wait to hear back.How is this acceptable when T-Mobile sells itself as the friendly, no BS carrier? I'm paid up on my charges (it's a brand new account), but my account was marked fraudulent in the middle of a porting process. You deactivated not only my T-Mobile services, but also terminated my old carrier's plan due to the port. I also have no guarantee as of now that I'll be keeping my number.Everyone I contact just quotes the standard "24 to 48 hours" response for fraud responses, but that's unacceptable.If you don't know what I'm talking about, pray that you never travel frequently or try to make account

2 months ago

pbrunnenFirst activity

asked in Accounts & Services

robertmannFirst activity

published in Accounts & Services

Fraudulent Sale of My SIM card

Yesterday, someone went into a T-Mobile retail store used a fake California Drivers License to buy a copy of my SIM card. Fortunately, I received a text message stating that a SIM card had been issued to my account. I called T-Mobile Customer Service and the Rep told me how I was compromised, helped me change my SIM card and reported the fraud. I was concerned regarding how related accounts on my phone might be compromised. She suggested that i change all passwords used on my phone and tried to connect me to t-mobile fraud prevention. She was unable to connect me before my call was terminated (dropped).I called customer service again and a new rep was very helpful and informed me he would try to get someone from fraud to talk to me, then told me that they had gone home but would call me today. I did not get this call so this morning I called again and was told that I could not talk to the fraud group, they had no contact information to give me and that they would complete a form re

165925

5 months ago

jason_nrdnFirst activity

posted in Accounts & Services

Lied to and billed for a phone that I was offered for free

I have been a good reliable Tmobil customer for over 4 years. I have multiple lines on my plan and I’ve never missed a payment.I ordered and paid for a new phone just before Xmas 2021. The phone was never delivered. I called to ask where my phone was and was told they couldn’t find the phone and had to investigate. A rep was supposed to call me back. By the second week of Jan. the issue still wasn’t resolved and I did not receive a phone yet. Tmobil was still unable to give me a clear answer on what happened or when I’d receive my phone. I was upset and called back on Jan. 7th to close my account. The operator was distressed and said she could not lose me as a customer. She asked if a free phone would get me to stay. I agreed and signed the paperwork for a new phone. I received the phone within 1-2 days and all was well until I got my next bill and saw that I was being billed for the phone. I called customer support several more times trying to resolve the issue. By early March my frus

2 months ago

nroses91First activity

asked in Accounts & Services

Unknown 404 numbers showing up on my usage log

For about 2 months now, our text message usage log shows there has been hundreds of incoming text messages from two "Atlanta, GA" numbers: 404-455-0118 and 404-455-0112. We have never actually recieved anything from these numbers (nothing in our phones). It just shows up on the usage history.I contacted the # and they are out of service, but it shows on our log that we're receiving well over a dozen texts from them EVERY day. We don't know anyone from GA and that's on the other side of the country from us. I blocked these # from our family accounts, but they're STILL showing up on the usage log regularly. They appear randomly, at all times of the day and night, etc. No phone calls or outgoing messages, though.

4 months ago

BertrandHelper Level 1

asked in Accounts & Services

Why is T-mobile charging for WhatsApp international video calls?

I have been noticing increases on my monthly bill lately and called in to verify. The agent told me the extra charge is due to an international call. But guess what: I have been calling my country for years using WhatsApp Video Call and I have never been charged, since I have unlimited data. When I google the question I realize I’m not the only one who has this problem with T-Mobile. On my first call to the billing department the agent told me that international phone calls made through WhatsApp can be charged; she issued a one time courtesy refund to my account though. Then I spoke to a second agent and then a third agent, who both blamed WhatsApp for the issue. Here is what What’sApp says on google about this known issue:“WhatsApp uses your phone's cellular connection or Wi-Fi network to send and receive messages and calls to your family and friends. As long as you haven't exceeded your mobile data allowance or you're connected to a free Wi-Fi network, your mobile provider shouldn't

6 months ago

Captain DestructoFirst activity

asked in Accounts & Services

T-Mobile 5G Home Internet Gateway slow ethernet but fast WiFi

I recently installed the grey 5G Home Internet gateway at home. When I first got it three weeks ago, I was seeing speeds of 150+ down, and 50 up on both WiFi and ethernet.Now I am seeing roughly the same speeds over WiFi, but ethernet speeds have dropped to 10-15 down, sometimes as low as 5. Upload is around 15-20. Has anyone else had this issue and found a solution? Or is the gateway defective? Both ports appear to have the same issue, and WiFi continues to work fine.

9 months ago

Camper123First activity

asked in Accounts & Services

VPN (SonicWall) will not connect over T-mobile 5G Hotspot

VPN (SonicWall) will not connect over T-mobile 5G Hotspot This vpn works fine with WFI but it will not work with the hotspotusing A71 Samsung 5G phone with T-mobile service and extra downloading (paying extra but not using this because it will not connect to VPN)VPN software SonicWallVPN was working a month ago and then the phone did an update and immediately the VPN stopped workingVPN hanging at acquiring ipI bought this 5G phone as a hotspot for work and now it does not work at all with VPN. :(

17 days ago

magenta9998592First activity

asked in Accounts & Services

Wrong/unknown device in My.T-Mobile.com

When I log into My T-Mobile (from various desktop browsers like Firefox, Chrome, or Safari), it never remembers my device.The home page says I have an "Unknown Device"The Phone tab says I have an iPhone 6s, which is incorrect.When I click "Not your device?" link and select the correct iPhone model/color/capacity, I see a "Confirm" popup ("Are you sure you want to update the phone for [my name] to [my model]?").I click "YES" and briefly see a pink spinner, but the update doesn't take effect! &#128558This is not a super serious problem, and I'm admittedly a bit OCD, but it just bugs me that the website (phone thumbnail graphic) is still wrong every time I log in.&#128533The funny thing is that my wife's device (secondary line on the same account) displays just fine. And she's had the same model as me.

9 days ago

kalman1978First activity

asked in Accounts & Services

Usage Overview loads endlessly

When I click on "Usage" the Usage Overview begins to load but never stops. This happens on all my devices. Is the T Mobile site having issues?

11 months ago

magenta2708381First activity

asked in Accounts & Services

Disabling FamilyMode

My son seems to have figured ou that you can disable FamilyMode by simply turning off VPN in the iPhone’s general settings. Is it really that easy to disable the app and make it useless?

1 year ago

chargingtopaywithcredtcardsFirst activity

asked in Accounts & Services

Why are you going to charge $20 a month to pay with a credit card?

I just got an email telling me that I am going to be charged $20 a month to use a credit card to pay my monthly bill. This is beyond ridiculous. Why is this happening.

2 months ago

bwildemanFirst activity

asked in Accounts & Services

Usage Details Not Showing

When I login to my account or check the app, my incoming/outgoing call and text details are not showing accurately. One day it will show calls from a particular number and the next day there will be no details from that same number, although calls/texts were made.

6 months ago

magenta7011378First activity

asked in Accounts & Services

Assurant return concern

I have heard about this happening to a lot of people, unfortunately I saw all the stories *after* I filed a claim. I will soon have to mail my damaged phone back. I contacted T-Force and they said that I cannot turn it in in-store since the Protection<360> stuff all goes through Assurant. I am scared they will lose my returned phone and then bill me for it, as has happened to so many other people.Has anyone successfully done a return with Assurant? Any advice as to how I can protect myself - like getting a receipt and buying package insurance? I've also heard filming myself boxing the phone and sending the package is good, does that really help?And what can I do if/when they lose my phone? Also, has anyone actually had a *good* experience with Assurant or Jump? Literally all I am seeing is horror stories.

2 years ago

jorfanakosFirst activity

asked in Accounts & Services

Incoming numbers appear as international numbers

Feb 21, 2019 - We are seeing a problem for the last few months where local / US numbers are appearing as international incoming numbers. The issue seems to appear only on our T-Mobile iPhones. The other family iPhones / my colleague iPhones with different carriers using the same current 12.1.4 iOS don't have this issue. It does not seem to make a difference if the incoming caller in my contacts or not, nor does it make a difference if they are in my contacts and their number has +1 at the front or not .... most of my incoming calls from local US numbers and/or in my contacts are all appearing as international inbound calls. For example I live in 610 area code and calls are coming in as +61 Australia.Any one having this problem? Any suggestions? Can T-Mobile comment?

2 months ago

compuserFirst activity

asked in Accounts & Services

Free data for life not working - anyone else?

I've had "Free Data for life" on my tablet for a couple of years now. In July 2018 or so, it suddenly stopped working. I've already spent hours on the phone and a few more hours in store talking to support, after which they promised to get back to me (they never did). The device can access the T-mobile homepage just fine (so it's not a hardware issue). It just can't connect anywhere else, as if it's being blocked.Anyone else having any problem with "Free data for life"? I'm in the SF Bay area, California, if that matters.I don't seem to have much leverage since it's not like I can ask for a refund...

1 year ago

grnis4u56First activity

asked in Accounts & Services

Paramount+ promotion

I am trying to get the promotional code to use for Paramount+ as it says to go to the page to get code. But yet the page doesn’t exist?

1 year ago

magenta1569455First activity

asked in Accounts & Services

Duplicate Text Messages

I have been receiving duplicate text messages since yesterday. I have tried all troubleshooting. Thank You,

1 year ago

magenta2012879First activity

asked in Accounts & Services

How do you get rid of this stupid web guard crap?

And it blocks a LOT more than porn.

10 months ago

frustratedconsumerLearner

published in Accounts & Services

Mysterious cellular data usage in early morning

This is happening to me over the last 6 months and they refuse to look into it and say that we use the data. We have unplugged the hotspot to make sure that there isn't anyone hacking the data. When the device is unplugged it continues to show data usage at 6:30 am when 1. nobody is in the office as this is a business hotspot and 2. the device has been turned off. Customer services has been a nightmare. They insist that we used our data and that we can upgrade. We have upgraded despite knowing that we aren't using the data, but I refuse to continue the upgrade as the data usage is not us. Tmobile needs to look into this because it's ridiculous.

206423

9 months ago

leakcheckFirst activity

published in Accounts & Services

T-Mobile Home Internet Service

I want to start by saying the customer service I have received has been nothing less than stellar in all the time I have been with T-mobile. I am part of the Magenta Insiders program as well and can not wait to see whats to come next. I recently signed up for the Home Internet service and was sent a TM-RTL0102 LTE Modem which offers perfect reception for great upload( better than my existing broadband provider by 4 times) and great download speeds(slightly slower but not noticeable for my application), so kudos on that! My problem I have is this modem doesn't allow for port forwarding or bridge mode. Port forwarding is a HUGE necessity for any of your gaming customers, and will likely cause a great service to not look so good in the eyes of your customer. I can deal with the lack of port forwarding if there was a bridge mode available and I could at that point install my own routers( as I previous could and did with broadband). The lack of a bridge mode causes major issues for my exis

611523

4 months ago

magenta2828785First activity

asked in Accounts & Services

T-mobile My account not loading

For the past 3 months the myt-mobile.com website nor my T-Mobile app has not been loading , I cannot manage my account or see my bill . How can I fix this?

2 months ago

Page 4 / 194

Postpaid

New badge winners

Sign up

Social Login

Login to the community

Social Login

Scanning file for viruses.

This file cannot be downloaded