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4910 Discussions
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magenta7716526First activity
asked in Accounts & Services
How to delete verified business call notificaion

My phone has a permanent notification re Verified Business Calls that cannot be removed.  How do I remove it?Why would I want 100’s of random business calls offering me a discount on a washing machine or some else just because they have paid T-Mobile an advertising fee. Only mentally challenged people who watch the shopping channels all day long would be interested.  99%+ of the people despise random marketing calls. 

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5 months ago
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magenta4023789First activity
asked in Accounts & Services
how can i delete my messages from my usage log?

I need to see if there is a way to delete a certain number from my messaging log on my T-Mobile account, does anyone know a way to do this? It's only one number but multiple messages incoming and outgoing.I have deleted the messages from my device but now need the "account message usage" to be gone....I have a nose significant other and I just don't need the argument

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gramps28
Pillar
7 months ago
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rodmalagaFirst activity
asked in Accounts & Services
Unwanted Message blocking?

When I try to text my friend that has an android I get  Free Msg: Unable to send message - Message Blocking is active. Is there a way to fix this?

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Pillar
1 year ago
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dangioffreFirst activity
asked in Accounts & Services
Text/call forward

MY phone screen cracked and it's going to be a week or 2 before I can replace it. I was wondering if there was a way to forward my text to my email or a different device and my phone calls to my work cell. Any way to do this? Thanks.

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8 months ago
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Anonymous
asked in Accounts & Services
How to get old phone number back for a day?

I used my old phone number for a social media account and I need a 2-step verification text code in order to get back into the account. The problem is, I don’t have access to the old phone number since May 2021. I tried texting my old number but it is currently not in service. Is there any way for me to get my old phone number back for a day (or less than a day, e.g. an hour should be enough) so I receive the 2-step verification text code?Any help is appreciated. Thanks!

5
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1 year ago
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lnishikawaFirst activity
asked in Accounts & Services
International rates over WiFi calling

Hi,I’m very confused about the international rates when making a WiFi call to a number overseas on a T-Mobile One plan. According to the support page, which I have read a thousand times, wifi calls are billed at 0.20$ per minute to most countries.But I’ve been now billed over $200 (over 3.00$ per minute) for one call to a Netherlands mobile and a second call to a Switzerland landline. How is this possible?If the policy on the website is incorrect, it should be fixed. I would also ask to be reimbursed for these two calls as the policy was misleading (I would have called from another phone had I not already read the policy and been assured the rate would be 0.20$ per minute.text and link below: lIf you have a T-Mobile ONE or Simple Choice rate plan:From any Simple Global country to any other country are $0.20/min (same as cellular).From non-Simple Global countries to other countries are charged at World Class rates.Wi-Fi CallingHow do I get this resolved? The customer care people I’ve sp

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1 year ago
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jptakFirst activity
asked in Accounts & Services
Help retrieving call records

Hi,I'm a former T-Mobile customer.  I'm involved in an unfortunate child custody case and need to show call records from my step-son to my wife's deadbeat dad ex-husband.  Some weeks those calls originated from my phone.I can no longer log into "My T-Mobile" - it tells me the phone number I entered is no longer a T-Mobile number (which is correct, my number was ported to another provider).Is there a way I can gain access to my account or call records while I was a customer?Thank youJim

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1 month ago
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bm524First activity
asked in Accounts & Services
Can't receive text messages from most sources, including T-Mobile verification

Wondering if anyone else is newly having this issue. I found this thread that started two years ago but still had replies within the last four months and there doesn’t appear to be a solution. I spent nearly an hour on the phone with tech support earlier and though we tried a ton of resets on my phone, as well as her manually changing what tower my phone is connecting to, I still cannot receive text messages from most accounts, including T-Mobile verification codes. Tech support had to text the other phone on our account so I could verify it was me. Many things require two-factor authentication these days, so I can’t just go forward not receiving texts. Tech support said they would monitor my account for 48 hours, but wouldn’t be able to tell if I was being sent messages that ultimately weren’t getting delivered, so I’m not sure what the monitoring is going to do. I’m searching for any type of solution at this point. I feel like someone ought to be able to hit the master reset on my ph

36
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1 year ago
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2033088389First activity
asked in Accounts & Services
how do i check my voice mail from another phone

how do i check my voice mail from another phone?

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1 year ago
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quekboonkingFirst activity
published in Accounts & Services
Unable to make payment

I want to pay my bill but your system does not want to accept it. Your system shows "Enter a valid card number" or "Enter a valid routing number" for the cards/accounts that have been used for a long time to pay T-Mobile bills without any problems before. That looks to me like a bug in your web/payment system. Please let me know how to overcome this issue.

2876455
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1 year ago
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hopehouse2010First activity
asked in Accounts & Services
How can I lower my bill?

How can I lower my bill?  We have come into some hard times financially and need to lower our cell bill or switch to another company.

5
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3 years ago
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irritableallthetimeFirst activity
asked in Accounts & Services
How can I block ALL text messages sent from EMAIL ADDRESSES?

I am receiving text messages from email addresses, How can I block them?

73
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2 years ago
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larkimgFirst activity
asked in Accounts & Services
Change which number is primary on account

Is there a way to switch which phone number is the primary in the account? I have 2 lines and I just want to change which one is the primary.Thanks 

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2 years ago
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kronikoleFirst activity
asked in Accounts & Services
How to Activate Samsung watch LTE

I need to activate a Samsung watch LTE

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2 years ago
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krskros13First activity
asked in Accounts & Services
Schedule appointment using web

I couldnt find a way to schedule an appointment at the store using my internet account. Phone is damaged and out of country, so wanted to set up for when I return tomorrow 

5
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9 months ago
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IzzaFirst activity
asked in Accounts & Services
keller postman

I received an email from Keller Postman with a link to a DocuSign document re: settlement for data breach. I can't tell if it's legit or fishing. Does not ask for any person info but I am still wary.

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1 year ago
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emaldo1983First activity
asked in Accounts & Services
FamilyWhere Is ruining my life!!

so im a 34 year old woman who has a spouse that constantly uses the FamilyWhere app to track my location. That alone is extremely annoying. But what’s worse is that it’s oftern not accurate and tells him I’m at places that I am not. I’m not a child that needs to be tracked. does anyone know of an outside app that can completely block my gps signa? Turning off my location services on my iPhone doesn’t work. Please I’m so sick of fighting over the results it gives him.  I called tomobile to ask them for help all the rep said was that he could disable my short codes, which would block the app. But since my spouse is the account holder all he had to do was call T-Mobile and reverse what I did. This is hell!!! Please someone any help is appreciated.

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4 months ago
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KaticeRookie
asked in Accounts & Services
Missing Phone Numbers and Texts from Usage

I read the answer from a year ago and that can’t be correct. My text usage has numbers from friends and family that are iPhone to iPhone and on the “wireless network”. If those numbers show up, why wouldn’t all iPhone numbers? And regardless, the phone number(s) on my usage history should always be there. I have messages from only 1 day that don’t have a phone number on my usage report. 1 day. Wouldn’t it more likely be that there was a network error on that day or something more plausible seeing as how most of us with this issue have seen our other iPhone to iPhone texts for months. 

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2 years ago
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pganneFirst activity
asked in Accounts & Services
T-Mobile app keeps stopping.

This issue with the “T-Mobile app keeps stopping” has been going on for many months.  About a month ago, I found out in this forum that t-mobile was aware of the issue & was working on it.  It stopped for awhile & started again a few days ago.  This is beyond annoying.  I have tried everything I could think of - uninstalling the app, updating the app, reinstalling the app, rebooting after doing anything new, etc.  At times my phone is almost unusable because the message pops up when I am trying to do something crucial - like making a payment to a medical provider.  This can’t be that difficult of a fix.  T-Mobile - your response to this issue is unacceptable.  When are you going to fix this issue permanently.  I am tired of my phone being held hostage to your dismissal of this problem & your refusal to make a permanent fix.

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1 year ago
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yesindeedsirFirst activity
asked in Accounts & Services
How do you redeem the discord nitro?

I can’t redeem my nitro because everytime i try to, it just opens up discord. The instructions tell my to verify my email, even though it already is. I really want this nitro bad. Can someone help me?

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3 years ago
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riian999First activity
asked in Accounts & Services
Will T-mobile accept a phone for trade-in with a cracked back glass?

My wife and I are trying to take advantage of the promotional phone trade-in offer to upgrade our paid off phones to a newer phone. One of the phones has a cracked back glass, a Samsung Note 10+. The crack has the spider web lines spread throughout the entire back of the phone. The rest of the phone works as normal with nothing disqualifying the phone for trade-in; according to their guidelines listed on this page by T-Mobile: https://www.t-mobile.com/support/devices/device-troubleshooting/check-the-condition-of-a-device#heading1No LCD or Screen damageNo Liquid damageThe device turns onFind my IPhone and anti-theft disabled- Will Factory Reset.There is no guidance on whether or not back glass damage is a disqualifier for trade-in or a reason to value the phone for less. The trade-in value for the Note 10+ 5G is $68.00, with the promotional trade-in offer for a S23 phone is $500.00 via monthly credits. I've gone through multiple threads from the previous years; with a 50/50 split of peo

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9 months ago
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izzy248First activity
asked in Accounts & Services
Is it possible to send a text message through your PC?

Occasionally Ill get a text while Im on my laptop and Im just wondering is there an app or something I can download that is provided by T-Mobile, or by Samsung, that allows me to text the person in my phone through my computer rather than my phone?This would also be helpful for those long winded messages that need to be sent that you just dont feel like texting all through your phone, and could type much faster and with more accuracy through your computer.

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9 months ago
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JerriRubinFirst activity
asked in Accounts & Services
Reverse phone number lookup

How do I check the information of a suspicious phone number, such as name and location?

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Pillar
9 months ago
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heycraigFirst activity
asked in Accounts & Services
Magneta 1.0 vs Magenta Plan

I am still on Magenta 1.0. Trying to determine if I should switch to the regular Magenta plan. Can you tell me what this distinction in high-speed data means between the two? Am I only getting 4G LTE service at best with my current plan? What other notable differences might there be?      You sent   

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Jamar420 23
1 year ago
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magenta7011378First activity
asked in Accounts & Services
Assurant return concern

I have heard about this happening to a lot of people, unfortunately I saw all the stories *after* I filed a claim. I will soon have to mail my damaged phone back. I contacted T-Force and they said that I cannot turn it in in-store since the Protection<360> stuff all goes through Assurant. I am scared they will lose my returned phone and then bill me for it, as has happened to so many other people.Has anyone successfully done a return with Assurant? Any advice as to how I can protect myself - like getting a receipt and buying package insurance? I've also heard filming myself boxing the phone and sending the package is good, does that really help?And what can I do if/when they lose my phone? Also, has anyone actually had a *good* experience with Assurant or Jump? Literally all I am seeing is horror stories.

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3 years ago
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