Postpaid

Accounts, Plans, Features, and Billing

4849 Discussions

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graczFirst activity
asked in Accounts & Services

Email to text not being delivered

It has been MONTHS now and T-Mobile is intermittently blocking / not delivering emails sent to PHONENUMBER@tmomail.net.It started with one of my alerting systems and now I cant even send from my own gmail address to my phone (set up an auto forward rule)Anyone have success in getting them to stop blocking emails to text?before anyone asks, no I dont have any of the blocking setting enabled

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syaoran
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16 days ago
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pmdecmFirst activity
asked in Accounts & Services

Old Billing Statements

How can I access statements older than 18 months?

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gramps28
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16 days ago
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dcdespiFirst activity
asked in Accounts & Services

Email contact for complaints

I’ve been filing for a refund for a phone that I never got to receive since September 2021. I’ve been charged $729.99 for something I never got. So far, I’ve just been passed around the store staff and the customer service representatives, got a lot of promises of it getting resolved, but so far I’ve gotten to nothing but stress and frustration. I also am just irritated that every time I try to call and follow up they keep asking me the same questions.So I just wanted to ask if there is an email where I can forward my entire complaint to? I’ll send them all the screenshots and receipts and whatnot. I’m really so tired with the bad service.Thank you.

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16 days ago
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csullivan88First activity
asked in Accounts & Services

How can I take the two lines on my plan and make them their own two separate plans?

I am ending my long term relationship and I need to know how to do this. Every time I click “contact us” theres a bad server error. I can’t find anywhere that offers live chat or support and I need this done ASAP. Thanks for any help you may give

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gramps28
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16 days ago
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BonBonFirst activity
posted in Accounts & Services

Poor Customer Service

I am very very upset for my experience with T-Mobile customer service, I am a new customers and just transferred from another carrier. I talked to an agent before opening a service and I told her I have 3 phone lines that I want to transfer. She told me about the 3rd line free promotion but she just sent me 2 SIM cards and told me that I can get the 3rd one later, without telling me any restriction that apply to the promotion. Later I activated my 2 phone lines and trying to add a 3rd line for free with a new phone from T-mobile, I made the purchase after I received a confirmation from the agent that I will get the 3rd line for free. But after I paid, I realized that I need to pay monthly charges for the new line, I keep asking then the agent finally told me that if I add a new line later, I won’t qualify for the promotion anymore, 3 lines will need to be activated at the same time.This whole thing is totally a scam. The agent doesn’t even trying to help me solve my problem, just sayin

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16 days ago
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Camper123First activity
asked in Accounts & Services

VPN (SonicWall) will not connect over T-mobile 5G Hotspot

VPN (SonicWall) will not connect over T-mobile 5G Hotspot This vpn works fine with WFI but it will not work with the hotspotusing A71 Samsung 5G phone with T-mobile service and extra downloading (paying extra but not using this because it will not connect to VPN)VPN software SonicWallVPN was working a month ago and then the phone did an update and immediately the VPN stopped workingVPN hanging at acquiring ipI bought this 5G phone as a hotspot for work and now it does not work at all with VPN.  :( 

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17 days ago
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CorvusFirst activity
asked in Accounts & Services

Can't enable google authenticator

How do you enable google authenticator authentication.  When I log in to my account and click the option to set it up, I immediately get kicked out.  There is an error message about my account being new, but I’v had it months and the message is still there.

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17 days ago
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UrangaRFirst activity
asked in Accounts & Services

why is my number registered to some else?

My husband's battery died, so called roadside for help,  the tech ask for some else,  we keep getting text and phone calls for the same person,  so i did a reverse phone lookup and my number comes up listed to the same person, TMobile has no answers , how about you guys any suggestions  on how to fix it?

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17 days ago
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Action1024First activity
posted in Accounts & Services

SOLVED Voicemails not showing up until days after they were left

IPhone8+ I’ve struggled with delayed call and voicemail notifications for years. A phone reboot or airplane mode toggle or network reset would show the missing notifications….but subsequent missed calls/voicemails would not appear.After many wasted hours of support calls and store visits with no resolution, I finally found the source of my problems…….too many visual voicemails!!!!!! PERMANENTLY DELETE ALL OLD/LARGE VISUAL VOICEMAILS!!!!!!!!After removing ~100 visual voicemail messages, I now get immediate  missed call and voicemail notifications.I am so happy!!    

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17 days ago
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barbcFirst activity
asked in Accounts & Services

If I'm out of the US traveling and someone calls me and I don't answer the call will I be charged? If that person leaves a voicemail and I don't call to check my voicemail would I be charged?

Last thread is 4 years ago! What is the current answer to the question? Please respond without tech jargon so I can go about doing whatever I need to do as a Magenta+ customer to avoid all calling charges while overseas, and still be able to use data and text.

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17 days ago
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Susan4BamaRookie
asked in Accounts & Services

I can't download my bill

I've never been able to download a bill. I've tried everything to clearing the cache, and using different browsers. I downloaded the app, and still can't download my bill from the app. I contacted support in an active chat back on July 24, with no help, so I reached out to them again today. They said they will contact me via e-mail, so we shall see. I'm really tempted to switch back to Verizon, who I had service with for over 15 years with no issues, other than higher prices. 🙄This is an UNRESOLVED issue, but is marked as Resolved on this site.

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18 days ago
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pbrunnenFirst activity
asked in Accounts & Services

Can't download bill anymore!

Hello.Disgruntled customer here...Since the website redesign I can no longer download my bill.  When I click the (erroneously labeled) download button, it opens a new tab with some stupid "streaming bill" garbage and I have no way to Save the freaking PDF file.  WTF is up with this??To add insult to injury here, every time I click the 'contact us' or support buttons it throws me to the company dashboard page.Completely useless...  So, now I'm here.  Maybe someone can fix?-Peter.

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18 days ago
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StephWi40First activity
posted in Accounts & Services

Device 360 for apple is a rip off and pain

Ok so has anyone else had to deal with this much to replace a phone?? For the past 10-15 yrs through all different cell providers, I’ve still had assurant as the insurance in the past. It was nice and simple. You file a claim you pay the deductible. They send you a new phone you send yours back done not this time!!! So I went to file a claim and assurants web site through T-Mobile they tell me I’m eligible for AppleCare services ok something new (for me) so I get transferred to their site to file claims nothing worked like it was supposed to first I get told I have to pay full price for a replacement because it’s so badly damaged so that’s not right because why am I paying for this insurance if I have to pay all this money for a new phone anyways so then I start a chat with Apple and they told me I actually have applecare plus so they can do the replacement it’s like 100 bucks I have an IPhone 13 Pro Max so he tells me there’s gonna be two charges on my card. One is an authorization ho

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18 days ago
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seajntFirst activity
posted in Accounts & Services

T-Mobile promotional MasterCard

I was issued a promotional debit MasterCard which worked up until I had about $100 balance and it frequently gets declined at the point of sale with some odd message such as "transaction canceled at pinpad" or some other vague message. I would never go for one of these rebate offers again. I've contacted Northline and they are of no help. It's my money - I should be able to spend it.

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18 days ago
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kevin.chaosFirst activity
asked in Accounts & Services

F451 Error - Unable to link T-Mobile home internet phone number

I just signed up for T-Mobile home internet and am trying to link my home internet phone number to my account and it keeps taking me to the ‘F451 : Uh-oh, it looks like we have our wires crossed. Please try again later.’ error page. Just got off a 1.5 hour support call with no resolution. They keep asking me to try signing up using a different email address which doesn’t work. The system responds saying I need to use the email address I provided when signing up for home internet service.Would be great to somehow get this resolved in the next month so I can pay my first bill.

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18 days ago
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johnjsalFirst activity
asked in Accounts & Services

Why is my mobile hotspot so much slower than my regular data connection?

Hello all. I'd like to know why my mobile hotspot speeds are so much slower than my regular data connection. I have the old $70 unlimited plan from several years ago, when T-Mobile first started changing things. I have 4G LTE data, and even the mobile hotspot add-on (according to my T-Mobile app) supposedly uses the LTE network and not some slower speed.However, it has been this way for a long time, not just recently. My download speeds when I test it on the phone itself, using the data connection, are decent. The one I just did was 12Mbps. But when I followed that up with a speed test on my PC, using the mobile hotspot, it was 1.33Mbps!Why is this? Does the T-Mobile hotspot throttle your data speeds automatically? I've only used 0.1 GB of my allotment, so I know I haven't gone over. This is pretty terrible. Please help!Thanks,John

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18 days ago
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OceanbumFirst activity
asked in Accounts & Services

Stange texts

Keep getting strange text numbers showing up on my bill both showing as Coming In and Going Out. One also seems to indicate I sent a picture with it. I have no idea who owns this number and when I try to research it the number does not seem to belong to anyone I can identify. I am assuming it some sort of spam but how does it show up as an OUT text when I never respond to any numbers I don’t know?

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gramps28
Pillar
18 days ago
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cmavisFirst activity
asked in Accounts & Services

Change device user names

I have a simple problem but no known way to fix it. I just want to change the names on the devices in my account to the person in my family that is actually using it. Is there no way to that?

0
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18 days ago
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RonaldiFirst activity
asked in Accounts & Services

Promotion to payoff my phone

T-mobile said they would payoff my phone when I transfer over to there company.  Where do I enterthe payoff amount on this site?

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gramps28
Pillar
19 days ago
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MMooseFirst activity
asked in Accounts & Services

Original Tidal Username - How to get it or get back to Tidal account after switching phones?

Came from Sprint with 5 lines.  Had the Tidal account Sprint provided for free and my daughter used it heavily. She created many many playlists that are dear to her.  She had done the initial set up via Sprint and was working great for many years. She never created a Tidal username and password when she was prompted.  The app just worked on her phone based on the original set up through Sprint.  She just got a new iPhone and did a back up and restore.  Unfortunately the Tidal account had her logged out.  She did not have any information on how to log back in because as a user her account was set up through Sprint, and she never updated the account with an email and password. Now she cannot get into her account, thinks she has lost all of her playlists built up over many years (having a meltdown).  Tidal tech support said if we can provide the original username of the account they can help get her connected to her account again.  How can you get that original username if this was part o

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19 days ago
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mnkyFirst activity
asked in Accounts & Services

A question on billing

Howdy! My account says it has a balance of “$-0.07”, my bill says that I owe “$-0.07” on September 4th.Does that mean I’m good? I’m confused, please help!

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20 days ago
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moondark715First activity
asked in Accounts & Services

Unable to logon my T-Mobile account

On Sunday afternoon @ 3:00 PM EDT, I attempted to logon to my T-Mobile account, via the web with three different browser and via the T-Mobile app on my phone, all with same results: Request Timeout.

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20 days ago
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paulishiniFirst activity
asked in Accounts & Services

re-activating a canceled line from abroad

Hi, I’m a student and I studied abroad this year. I cancelled (not suspended) my T-mobile line when I left the US. I still have the SIM card. I’m coming back to the US soon and I’d like to re-activate my line with my old sim card. Can I do this without having to call T-mobile from an international number? I’d like to do this ASAP before I return. Thanks in advance for your help.

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21 days ago
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magenta6296162First activity
asked in Accounts & Services

Activate a cancelled tmobile number

Hi, Was traveling  out of US for a month so decided to cancel my tmobile number. Would like  to understand  how to activate it once I return

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K
21 days ago
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jsnbei42First activity
asked in Accounts & Services

Why isn't the Mobile App not letting me sign in to my account?

I cant sign into my account through the mobile app!

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syaoran
Pillar
21 days ago
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