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Accounts, Plans, Features, and Billing

4948 Discussions
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WhateverLahFirst activity
asked in Accounts & Services
Worst customer service

Tmobile became the worst customer service carrier since they became TMobile USA. The original TMobile customer service was not bad at all.The TMobile USA has the worst, I mean, the worst of all customer service of all any other carriers. Once you ported your numbers out of TMobile, that’s it, they don’t want to help you. They find all kinds of excuses not being able to help you. They keep telling you to call this and that, and when you call them, they told you to go to Store, etc. they keep bouncing you around until you give up calling or inquiring. Plus once your service is not with TMobile any longer, you loose the online access to billing in order to update the billing address for the credit proration. I don’t know why people keep switching over to TMOBILE?  

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21 days ago
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AirbossFirst activity
posted in Accounts & Services
Netflix Add Extra Member

Netflix just started charging for extra members but T-Mobile doesn’t have an option to add up two extra members to the Netflix plan for an additional fee of $7.99. Please add an option to add additional two Netflix members so I can take advantage of the T-Mobile Netflix discounts. Otherwise this discount is useless to me.

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2 months ago
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msteph1First activity
asked in Accounts & Services
I wanted to know how to check to balance to the virtual Prepaid Mastercard I received when I switched over to T Mobile

Virtual Prepaid Mastercard - how to check the balance of the card

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8 months ago
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magenta1569455First activity
asked in Accounts & Services
Duplicate Text Messages

I have been receiving duplicate text messages since yesterday.  I have tried all troubleshooting. Thank You,

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1 month ago
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arsin29First activity
asked in Accounts & Services
Family Account settings not taking effect.

Family Account settings not taking effect. I've setup allowed numbers and I've blocked all time access and even tried to disable the phone but data still works. The phone I've set it up on can still access everything can call numbers not on the Allowed list.

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7 months ago
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magenta9998592First activity
asked in Accounts & Services
Wrong/unknown device in My.T-Mobile.com

When I log into My T-Mobile (from various desktop browsers like Firefox, Chrome, or Safari), it never remembers my device.The home page says I have an "Unknown Device"The Phone tab says I have an iPhone 6s, which is incorrect.When I click "Not your device?" link and select the correct iPhone model/color/capacity, I see a "Confirm" popup ("Are you sure you want to update the phone for [my name] to [my model]?").I click "YES" and briefly see a pink spinner, but the update doesn't take effect! &#128558This is not a super serious problem, and I'm admittedly a bit OCD, but it just bugs me that the website (phone thumbnail graphic) is still wrong every time I log in.&#128533The funny thing is that my wife's device (secondary line on the same account) displays just fine. And she's had the same model as me.

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Pillar
1 year ago
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frustratedconsumerLearner
published in Accounts & Services
Mysterious cellular data usage in early morning

This is happening to me over the last 6 months and they refuse to look into it and say that we use the data. We have unplugged the hotspot  to make sure that there isn't anyone hacking the data. When the device is unplugged it continues to show data usage at 6:30 am when 1. nobody is in the office as this is a business hotspot and 2. the device has been turned off. Customer services has been a nightmare. They insist that we used our data and that we can upgrade. We have upgraded despite knowing that we aren't using the data, but I refuse to continue the upgrade as the data usage is not us. Tmobile needs to look into this because it's ridiculous.

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8 months ago
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HawaiiRFirst activity
asked in Accounts & Services
No Love For Loyal Customers of 20+ Years?

I’ve been with T-Mobile since the company was VoiceStream. Granted, I did have a slight 1 year gap, I’ve loyal ever since. The reward for that? Nothing. Why does T-Mobile not give a crap about long time, loyal customers? Why do only new customers get iPhone deals? Why do I have to add a new line to get a deal? I don’t need/want to change my number or add an additional line that I’m not going to use just to get a “deal” on a phone. It actually ends up NOT being a deal at all if you factor in the cost of the unnecessary line.A few weeks ago, I was duped into adding two lines, then told I could cancel the lines after 90 lines with no penalties. I was incorrectly told that I’d get the phones for super cheap with trade-in, only to find out that I was given incorrect info.So, I’m back to square one: no deals for people like me who have been around forever. What’s the point of being loyal when I can just move over to ATT for basically the same as what I’m paying now?Does management actually c

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14 days ago
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Art LiebermanFirst activity
asked in Accounts & Services
Cancel weekly download of games

T-Mobile has a service where it automatically downloads and installs a new game, once a week.  How do I cancel this?  It is quite annoying, receiving something that I do not want.

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3 months ago
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magenta2708381First activity
asked in Accounts & Services
Disabling FamilyMode

My son seems to have figured ou that you can disable FamilyMode by simply turning off VPN in the iPhone’s general settings. Is it really that easy to disable the app and make it useless?

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3 years ago
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aznfrenchboycaRookie
asked in Accounts & Services
Fraudulent activity by a TMobile employee switching my SIM # to a new device to steal funds

Hello,Sorry for the long post to follow.Here is what happened to me recently. On Sunday 1/19/2020 around 2:30pm, I noticed that I lost T-Mobile network connection. Everybody around me, including those with T-Mobile network were fine, with 4-5 signal bars. I assumed it was a phone/setting issue, rebooted the phone, reset the network setting, but nothing. Removing the SIM and re-entering did nothing either. I decided to turn off my phone for a little bit then an hour later, when I turned it on, I still had the same issue, WIFI was working though. I decided to try my friend’s SIM to see if it was a phone issue or SIM and network connection came back so it was a SIM issue. I decided to call TMobile with my friend’s phone that evening and they were able to reactivate my phone. I asked them what happened and they said that they were not sure, most likely a glitch.Fast forward to Tuesday morning 1/21/2020 at 4am (I wake up early), I checked my bank account and see that there was a unauthorize

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8 months ago
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bknobiastateFirst activity
asked in Accounts & Services
iPhone T-Mobile App issue

Hi everyone,When using the t-mobile app after signing in an error page keeps popping up. It says “Sorry, Something went wrong. We weren't able to process your request at this time. Please try again later.” There are two buttons at the the bottom that say ‘Dismiss’ and ‘Try again’. If you click the dismiss button it just brings you to a white screen with the t-mobile logo in the middle and the words ‘and done’ at the bottom. If you click try again, the same error screen described above re-appears over and over again. Neither of the buttons fix the issue.I have an iPhone XR. I’ve downloaded, deleted and re-downloaded the T-mobile app multiple times to remedy the issue but it does not. My account is not pre-paid. Using a web browser, I can log into my account with no issues. Anyone else having these same issues? Anyone have a fix?Any help would be greatly appreciated:) 

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8 months ago
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bwildemanFirst activity
asked in Accounts & Services
Usage Details Not Showing

When I login to my account or check the app, my incoming/outgoing call and text details are not showing accurately.  One day it will show calls from a particular number and the next day there will be no details from that same number, although calls/texts were made. 

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Community Manager
1 year ago
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magenta7011378First activity
asked in Accounts & Services
Assurant return concern

I have heard about this happening to a lot of people, unfortunately I saw all the stories *after* I filed a claim. I will soon have to mail my damaged phone back. I contacted T-Force and they said that I cannot turn it in in-store since the Protection<360> stuff all goes through Assurant. I am scared they will lose my returned phone and then bill me for it, as has happened to so many other people.Has anyone successfully done a return with Assurant? Any advice as to how I can protect myself - like getting a receipt and buying package insurance? I've also heard filming myself boxing the phone and sending the package is good, does that really help?And what can I do if/when they lose my phone? Also, has anyone actually had a *good* experience with Assurant or Jump? Literally all I am seeing is horror stories.

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3 years ago
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jorfanakosFirst activity
asked in Accounts & Services
Incoming numbers appear as international numbers

Feb 21, 2019 - We are seeing a problem for the last few months where local / US numbers are appearing as international incoming numbers. The issue seems to appear only on our T-Mobile iPhones. The other family iPhones / my colleague iPhones with different carriers using the same current 12.1.4 iOS don't have this issue.  It does not seem to make a difference if the incoming caller in my contacts or not, nor does it make a difference if they are in my contacts and their number has  +1 at the front  or not .... most of my incoming calls from local US numbers and/or in my contacts are all appearing as international inbound calls.  For example I live in 610 area code and calls are coming in as +61 Australia.Any one having this problem?  Any suggestions?  Can T-Mobile comment?

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1 year ago
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grnis4u56First activity
asked in Accounts & Services
Paramount+ promotion

I am trying to get the promotional code to use for Paramount+ as it says to go to the page to get code.  But yet the page doesn’t exist?

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2 years ago
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Ben ChildFundFirst activity
asked in Accounts & Services
theft of personal data

Has anyone heard anything from T-Mobile about the massive security breach - due to the company’s extreme carelessness - causing theft of customers’ data? I have learned about this only from news media reports, not from the company itself despite my being a customer of theirs for the past 6 years.  I was really surprised that even when logging onto my T-Mobile account online, the website has absolutely no reference to this incident let alone any advice on what customers should do.  Is there any way to determine whether I am one of the 40 million customers whose data was stolen? Besides changing my account PIN and password which I already did (due to advice given in newspaper articles, nothing from T-Mobile itself), what else can I do to keep safe? 

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3 years ago
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crackjackxRookie
asked in Accounts & Services
Issues with In-flight Free WiFi

Recently I found out that to use the free Gogo Inflight I have verify with a text message. However, for the last 4/5 times I was unable to get a text message. My phone was in Airplane Mode and WiFi calling is enabled (and yes Wifi calling works with my device).  When I get on the ground I find all those verification text messages coming in, but now it’s too late. The only recourse is to chat with Gogo Inflight CS, and if you’re lucky get a promo code from them.Anyone else having this issue?

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8 months ago
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emaldo1983First activity
asked in Accounts & Services
FamilyWhere Is ruining my life!!

so im a 34 year old woman who has a spouse that constantly uses the FamilyWhere app to track my location. That alone is extremely annoying. But what’s worse is that it’s oftern not accurate and tells him I’m at places that I am not. I’m not a child that needs to be tracked. does anyone know of an outside app that can completely block my gps signa? Turning off my location services on my iPhone doesn’t work. Please I’m so sick of fighting over the results it gives him.  I called tomobile to ask them for help all the rep said was that he could disable my short codes, which would block the app. But since my spouse is the account holder all he had to do was call T-Mobile and reverse what I did. This is hell!!! Please someone any help is appreciated.

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4 months ago
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magenta2012879First activity
asked in Accounts & Services
How do you get rid of this stupid web guard crap?

And it blocks a LOT more than porn.

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1 year ago
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rosealieeeFirst activity
asked in Accounts & Services
I haven't received my phone, I think UPS lost my package

I just bought a phone on labor day, it shipped the following day. It arrived at UPS destination warehouse over 5 days ago, it has missed it's estimated delivery date, and now it just says "N/A, check back later" UPS says there's nothing I can do bc I'm not the shipper. Did I really just lose my money AND a phone? What am I supposed to do now. I've been phoneless for 2 weeks now. God T-Mobile sucks

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9 months ago
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alabamapastorFirst activity
asked in Accounts & Services
The worst customer service

I waited 1hr and 5 min until I got my call answered, for then be transferred to another line and 40 min and I am still waiting for any signs of life. T mobile use to be good, I have been with them more than 12 yrs, but I think is time to move on. They blame the Covid but today sept 9, 2021 they could get contract with another call center and get it solve. Time still counting while I write 42 min.

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6 months ago
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magenta2828785First activity
asked in Accounts & Services
T-mobile My account not loading

For the past 3 months the myt-mobile.com website nor my T-Mobile app has not been loading , I cannot manage my account or see my bill . How can I fix this?

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1 year ago
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magenta6574639First activity
asked in Accounts & Services
We frequently can't send text messages

I have multiple phones on my account, and all of them frequently can't send text messages. Failures are most common when sending between these phones. Sometime one message will be stuck "Sending", and a new message to the same recipient, with the phone in the same physical location (and 3+ bars of service) will go through.Tapping on "Not sent. Tap to try again." never works.

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5 months ago
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emokid_08First activity
asked in Accounts & Services
Being charged for a phone I have returned. Help?

I am being charged for a phone I have returned. I have a tracking number and a receipt that I had dropped it off and the package got there. But I am still being charged $800. WHY???

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7 months ago
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