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Accounts, Plans, Features, and Billing

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lfigueroa608First activity

asked in Accounts & Services

leaving family plan (owner of account)

HiI’m the owner on an existing family plan and I’m wondering how it’ll work if I leave. What happens to the second line? Currently on a simple choice plan with 2 lines. I know I need to be mindful of when in my billing cycle I leave, port my number over etc, but I’m really more so interested in finding out what the other line can expect to happen. How does tmobile adjust their billing when the primary account holder leaves? Any help would be much appreciated.

1 month ago

HUGOBOSSFirst activity

asked in Accounts & Services

How many tries does it take to get my porting credits added to my account?

I ported over during the holiday from Verizon, I brought over 2 phones with numbers along adding a 3rd line. I was promised up to $800 per line to transfer from Verizon and I can’t get any help on this, not 1 person wants to own it, HOW CAN I GET THE HELP!?!?

1 month ago

Jstsktnby1First activity

asked in Accounts & Services

Over Paid Lease

I have two phones on my account. Both phones were lease to own. The lease charges should have stopped 11 months ago. I called once last year and got nowhere with CS. Last year was a rough one for me so unfortunately I couldn’t keep calling and fighting and T-Mobile continued to charge me a lease fee. I was involved in a fatal traffic accident and was facing misdemeanor manslaughter charges all while trying to get divorced. I had plenty of other things to deal with while working fulltime and studying to get certified in my field. Today T-Mobile calls and tells me that they will only give me a credit for the last two months as they will not go back any farther. If I owed T-Mobile for anything farther back then two months I would certainly be made to pay so why doesn’t T-Mobile???

1 month ago

drishtipanjwaniFirst activity

posted in Accounts & Services

Collection Agency

I was trying to sort out issues regarding my account urgently. I just called in and was told my account was with a collection agency due to an upaid bill which I never knew about otherwise I would've paid it immediately. As soon as I found out I did pay it over the phone with t-mobile yesterday but they said they couldn't help me today because it was still with the agency. In the past when this has happened once before T-mobile provided me with the name and number so that I could contact the agency to immediately let them know the amount had been settled and return back the account. Although this time t-mobile is refusing to give me the agency details despite having paid the amount. PLEASE HELP. URGENT MATTER.

1 month ago

SunsetFirst activity

asked in Accounts & Services

Overcharged for 1 Year

I have been overcharged for about a year for equipment when I joined with a promotion for a free phone upon obtaining service. Despite numerous calls and promises from supervisors that it was a mistake and would be corrected, T Mobile continues to make this billing error and now claims a balance is due when I have been overcharged and should be due a credit. I had to take it off autopay because they continued to overcharge, always with the promise it would be fixed “next month.” At this point, I am ready to go to another carrier that would be more professional. How can I terminate this phone situation or get them to correct the problem? At this point, I cannot recommend T Mobile, yet they end every call by wanting me to say I would recommend them while providing poor service. The customer reps themselves are polite, so I have no problem with them, but somewhere there is no oversight to fix what should be an easy problem to handle.

1 month ago

jnr1062First activity

asked in Accounts & Services

Autopay discount not on bill

I switched to T-mobile internet at the end of February. I just received my first bill and autopay payment was debited from my account today. However, the $5 autopay discount was not applied. Should I expect this to show up on next month’s bill or should it have been on the first bill?

1 month ago

Greg BFirst activity

posted in Accounts & Services

20 Year T-Mobile Customer - Customer Service had become very inadequate, terrible. Rude.

Extremely Poor Customer Support. I will try to be as brief as possible.My family has been with T-Mobile for 20 years. In 2015 I purchased an iPhone 8. With the iPhone 8 I purchased Apple support.Few weeks ago, the battery charger port on my original iPhone 8 failed, and I was send a replacement iPhone by T-Mobile under my extended warranty agreement of 7 years. The replacement iPhone had lots of intermittent issues. After several failed attempts yesterday I replaced my first replacement phone with a second iPhone 8 under my Apple extended warranty through T-Mobile.With the previous phone and the current one I’ve been trying to get assistance with issues with my Apple Watch with connection to my 2nd replacement iPhoneWhen I called for support today, the first rep kept putting me on ’Hold’ the phone and coming back and I’m assuming to either look up or ask someone how to support an Apple product. This was also my previous experience less than a month ago on the original bad iPhone that I

1 month ago

CHADTHAONEFirst activity

asked in Accounts & Services

How do i replace a lost or stolen Project 10 Million hotspot device

I recently had my child's hotspot device stolen by someone and would like to report the incident and have the device replaced ASAP especially as the service renews in a few days and I do not want the thief to enjoy the free wifi it provides plus my daughter uses it to get important school work done so any assistance I could get regarding how to do so would be greatly appreciated. Thank you!

1 month ago

D_GSpeaker

asked in Accounts & Services

Reactivating deactivated sim card

Is it possible to reactivate a SIM card after canceling it (like switching to eSIM) on another line?It is a TM9260 sim, I got it in 2016 and was just deactivated a few days ago. Is it possible to reactivate it?

1 month ago

raskarimiFirst activity

asked in Accounts & Services

patrikorFirst activity

asked in Accounts & Services

T-Mobile web page verification codes

What's wrong with the verification code sending system in the T-Mobile web page? When I try to go to my security dashboard to make changes, as they request, the page SAYS it sent me a 6 digit code. When I wait as much as over 10 minutes for the code, it does not arrive. However, when I click "send new code", the system sends me a code immediately.This is the regular behavior of the system; it never happens any other way for me. Ir would be okay (really annoying, but okay) if I was then able to make the changes to my security dashboard that they request. However, when I try to make changes after waiting 10 minutes, requesting a new code, and finally getting in, the system doesn't allow me to make the changes. Instead, it says, "Hmm, we can't access that page right now because your account was recently created or updated. Give it a shot again later"And THEN your system logs me out, so that I have to restart the whole process.Really, really annoying. Any thoughts?

1 month ago

M00nFirst activity

asked in T-Mobile.com and T-Mobile App

whitelisted

I’m on the Go55 plan . On my phone it has Whitelisted with regular usage . What’s this and why is it now on my phone?

1 month ago

SayWhatFirst activity

asked in T-Mobile.com and T-Mobile App

What do we use if we cannot download TLife because of old cellphone?

What do we use if we cannot download TLife because of old cellphone unable to update to iOS16?

1 month ago

core2First activity

asked in Accounts & Services

Need to turn off Data at night for kids phones

Family Allowances does not work for modern phones.FamilyMode is too reliant on a app to install on a child phone, that can be quickly bypassed in several ways. Turn off VPN, Turn off/on ScreenTime, etc.Is the only option really to manually switch the account from Magenta to No Data for multiple lines? I would gladly pay for FamilyMode if it even worked correctly.All I want to do, is turn off Data for 12am-6am at night.

1 month ago

gogowojoFirst activity

asked in Accounts & Services

How to enable data again on a line?

I previously disabled data on a child’s phone line. I’d like to now re-enable data but in the account add-on settings the option is no longer available only says “customer declined data.” Do I need to call support to manually re-enable data for this line?

1 month ago

SouthPhillyPTFirst activity

asked in Accounts & Services

Unlimited 1 Hour In-Flight Sessions

When using the unlimited 1 hour in-flight WiFi on a flight longer than 1 hour, does this mean I will be able to log back in after every hour of WiFi usage unlimited times? Thanks for the clarification.

1 month ago

DAVEHALL14

asked in Accounts & Services

T-Mobile Shows Hotspot Data Usage When it is Disabled in My Phone Settings

I just started with T-Mobile on the Magenta Max 55+ plan. I activated my new phone using the plan 10 days ago. I am noticing that my mobile hotspot data usage goes up a little bit each day and is now at 2.13 gigabytes. But I have all "Mobile Hotspot & Tethering" settings disabled on my phone settings, and they have been disabled all along. So, how am I using mobile hotspot data? I looked at all the apps that have used mobile data on my phone, and "Mobile Hotspot & Tethering" is nowhere in the list, which is as it should be. I am sending screenshots of the top 5 apps under mobile data usage; and showing that all my "Mobile Hotspot & Tethering" settings are disabled. Furthermore, my TOTAL mobile data usage for the 10 days is only 5.6 gigabytes, so this “error” makes up almost half of my total data usage. What happens if I use 100 GB of mobile data, will T-Mobile say I’ve used 50 GB of hotspot data? I was going to try the mobile hotspot feature today for the first time

1 month ago

Formerly SprintFirst activity

asked in Accounts & Services

Sprint bills

Is there a way to print old Sprint bills?

1 month ago

hasnainsaad93First activity

asked in Accounts & Services

How to escalate issue to upper management for Trade In promotion ?

I got IPhone 14 pro max by trading in my Samsung A70 for $400 promotion. I have everything documented on my email. But the amount haven’t been adjusted. At first I thought this should take a month or two but after the 3rd month I called the support. They assure me that after the next billing cycle your bill will get adjusted. The conversation started somewhere around 2022 December and then I see that on January 2023 I still get to pay the full billing amount. I called them on January they said your adjusted amount will get adjusted in February but it didn’t. I called them on Feb they said for sure its going to happen in March. Its literally frustrating. Please help and let me know how to properly escalate this.

1 month ago

SpicyGemFirst activity

asked in Accounts & Services

Family Allowance NOT working

Family Allowance block feature not working. Blocked a phone number from contacting me and it's still able to text/call/FaceTime. Idk if I'm the only person experiencing this but would like for this feature to be corrected.

1 month ago

whythisFirst activity

asked in Accounts & Services

third party purchases

How can I make sure I have third party purchasing

1 month ago

LenkFirst activity

asked in Accounts & Services

sirius in vehicle

Can I register Sirius to my vehicle for direct listening?

1 month ago

magenta9706477First activity

posted in Accounts & Services

Retrieving old photos and text messages from a t mobile account with a different phone number phone was changed 2 years ago

I changed my phone number back in 2018. Can i retrieve text messages and photos from my old number ???

1 month ago

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