Postpaid

Accounts, Plans, Features, and Billing

4849 Discussions

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kathyincaLearner
asked in Accounts & Services

Group texts won't send

I’m having an intermittent problem where I can’t send some group texts, even in an already-existing string. It just spins and never sends. It seems to be more of an issue with longer (but not exorbitantly long) messages. For example, today it wouldn’t send a two-paragraph message, but then it successfully sent the shorter one I created in the same text string immediately afterward. Similarly, it wouldn’t send a several-paragraph message to three people, but it would let me send the same message to them individually.When this happens, it’s affects the same messages both in the Samsung messages app on my phone and in the Windows Phone Link app--and it used to happen when I also tried Google Messages--so it’s not an app issue; it’s likely something with T-Mobile.I was having the same problem about a month ago, then it improved. Now it’s begun again. Help! I need to send group texts for a variety of reasons, and this is a real problem.

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21 days ago
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RB897106Rookie
posted in Accounts & Services

AudoPay Discontinued with Credit Cards

This decision by T-Mobile to discontinue the AutoPay discount with the credit card payment is ludicrous. I’ve had my identity compromised on two occasions and now T-Mobile wants me to give them either my debit card number or my bank account number. Does that sound reasonable when there’s no protection from security or identity breaches involving these types of payments. IT’S INTERNESTING TO NOTE THAT T-MOBILE HAD AN INSIDE “HACK” IN NOVEMBER 2022. I’ve called T-Mobile customer service and been given the company answer. I expressed my displeasure with this decision - all to no avail. Since then, I’ve written to T-Mobile with a detailed explanation of why this decision was onerous on its customers, especially senior citizens who are most vulnerable. That’s been almost 3 weeks and I’ve yet to hear from them other than to get text messages and emails informing me I’ve lost the AutoPay discount for each phone by paying with my credit card.So, I’ve decided to cancel the AutoPay feature on my

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21 days ago
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brittnessityFirst activity
asked in Accounts & Services

Does T-Mobile offer any other kind of financial help other than making a payment arrangement?

UHi, I’ve been with T-Mobile just under two years now and have been very satisfied. I have been very satisfied. Recently I had an unexpectedbill due to the only vehicle my family has requiringrepaIr. As a result, I am playing catch up with bills. I madea payment arrangement the first payment was successfulhowever, I was unable to pay the second payment.in order to avoid suspension, I need to pay $150to become eligible for a new payment arrangementthis needs to be paid ASAP but I can not do so for another week. . Does T-Mobile offer another assistance for hardships?

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21 days ago
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Tenacity58First activity
posted in Accounts & Services

Where do i fond my $200 Virtual Card

We switched two phones over to T-mobile about a year ago. I want to use my rebate but have no idea where to find the virtual cards! I did all steps to get the promotion and did look at them at one time but now I want to use them. Any ideas? Frustration. 

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21 days ago
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magenta3584780First activity
published in Accounts & Services

Assurant robbed me for my money.

I have about 3 devices under assurant protection with t mobile.  I ended up damaging a screen on one and filed a claim.  while waiting for them to send me one in the mail.  I had an unfortunate event and got the device stolen, being cracked and damaged it doesn't hold any value anymore.  I called assurant to see if they could help me out since I didn't have the original device no longer and pay a higher deductible since I wouldn't be able to return the old one.  They declined to help me and stated if i wasn't able to return the original device they would charge me full price for the replacement..  Note they had already charged me $100 for the deductible and now they were also going to charge me the price of a new galaxy note 8 when its not even new ( its refurbished) which doesn't have the same value as a brand new note 8.  They declined to help knowing I still owe $400 on my original.  I paid over $500 just on insurance this year and the one time i decide to use their service, I end u

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21 days ago
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Avatar MakusanFirst activity
asked in Accounts & Services

These 12 phone numbers are the most-used by scammers

Here is an article by Consumers Affairs that provides 12 off the most used phone numbers used by scammers. I hope TM makes note of them and blocks them. Here are the top 12 scam phone numbersHere’s the list of BeenVerified’s Dirty Dozen phone numbers behind the biggest scam calls and texts it analyzed.1. (865) 630-4266. Victims of this scam text message are warned that their Wells Fargo accounts have been temporarily locked and that they should call Wells Fargo as soon as possible.2. (469) 709-7630. According to reports, either the user or a loved one was mentioned by name for a failed delivery attempt under this phone number.3. (805) 637-7243. ”It appears that scammers may use the same number for a variety of scams,” BeenVerified’s associate director of Data Studies, Kevin Voigt, said. The two most prominent uses are from scammers claiming to be from Publisher’s Clearing House or from Visa’s fraud department. “Still more users reported this number for calls claiming that an unpaid bil

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21 days ago
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sanketraj8First activity
asked in Accounts & Services

Change existing T-Mobile number to a new number

I have an existing T-Mobile number which belonged to someone else (they are not using it now). But since it was used by someone else, I receive messages/calls from their contacts. Is there a way to get this number changed? Would the owner of the plan be needed for this change? How much would it cost?

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22 days ago
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JaslizFirst activity
asked in Accounts & Services

Upgrade costs more than a new phone?

I currently have the Z flip 3 and wanted to upgrade to he flip 5, Tmobile had a promotion available for Magenta Max (which is the plan that I have). This promotion was allowing me to upgrade my phone, I called the representative and she said that for that offer to work I would have to pay off my current device which had 2 payments left, so I payed the amount, and she said to call tomorrow and that I should be able to upgrade. I called today and the representative told me that I still had an installment due before I'm able to upgrade my device, mind you I had already received an email and pdf stating that my device was payed off, I asked for the amount and the total would only be justified if it was for my watch. I've had issues with them before, the representative that helped me purchasing my phone said that the watch device would be free of charge if I enrolled in their Magenta Max plan and got a line for it, I did just that and noticed that they had been charging me for the device mo

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22 days ago
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LCMobileFirst activity
asked in Accounts & Services

Go5G Plus vs Go5g Plus 55

Why is the Go5G Plus 55 plan more expensive than the Go5G Plus plan?  For 4 phones on the Go5G Plus it is $185 and for the same on the “55” plan it is $200.  I thought that there would be a discount for the older folks!

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tidbits
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22 days ago
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nicola327First activity
asked in Accounts & Services

viewing blocked numbers from my account

I’d like to see what numbers are blocked on my kids’ phones, without accessing their devices.

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gramps28
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22 days ago
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chrisatlantaFirst activity
asked in Accounts & Services

DIGITS doesn't support short codes for verification texts?

If this is true then this is absolutely preposterous and needs to be fixed ASAP.When I signed up for a DIGITS number, I was told that it could be used exactly the same way 100% as my primary number on my phone. If short code verification text messages cannot be received on my DIGITS number, then I was entirely lied to.

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22 days ago
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kdnvbFirst activity
asked in Accounts & Services

Scam Shield blocking our own T-Mobile numbers?

Scam Shield enabled on both my wife's and my phone...when we call each other the call appears as “Scam Likely”.  We had to manually set to allow to receive... I discussed this with a rep over a month ago to fix in their system yet the issue remains.  Hey T-Mobile, we’re your customers NOT SCAMMERS! 

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22 days ago
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Dima88First activity
asked in Accounts & Services

unlock

Hello i want to unlock my i phone serial number FFMYL2Z3KPHJ

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syaoran
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22 days ago
gramps28
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gramps28Pillar
posted in Accounts & Services

Auto Pay with credit cards ends

Tmobile is ending Autopay with credit cards starting in May. This is a bad PR move l with all the data breached. Who would with a sound mind link their bank account to autopay?https://tmo.report/2023/02/t-mobile-is-planning-to-end-autopay-discount-for-these-customers/

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Pillar
23 days ago
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psmckelveyFirst activity
published in Accounts & Services

Assurant Damaged Device Returned - Not Recived

I filed a claim with Assurant in early February 2020- they denied it at first then after another call they approved it.  I received the replacement and returned my damaged phone on 2/7/2020 via USPS using the label they provided.  I called after receiving the second notice that the phone was not received as it should have been delivered by then.   Turns out it had been delivered on 2/11/2020, but there was no phone inside the envelope.  I called Assurant and was told that the envelope was sealed, but that the ends were opened.  Sounded to me like the way they probably open these when they arrive and process the claim. Regardless, they said i would have to file a claim with USPS and that if they did not find the phone i would be charged non returned fee for it.  I asked them to share there notes with me, so that i could use them when filing a claim with USPS, she said she could not.  I asked that the call be escalated and the manager proceeded to tell me that was correct and that USPS h

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23 days ago
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noblenovaFirst activity
asked in Accounts & Services

Being charged for phone after returning back to Assurant...

Hi there,I'm having a really stressful time right now getting the run around from T-Mobile and Assurant regarding a phone claim I have. The Merchant Return Labal states: PERMIT NO. 395 LANCASTER, PA Assurant YORK PA, 17402 625 WILLOW SPRINGS LANE STE A; RMA # 405-32835102-3.I've been charged 300$ on my phone bill, despite returning this phone almost a month ago. When I call up Assurant they state the warehouse still hasn't recieved it. I feel like I'm being taken advantage of for a mistake on Assurant's end, and T Mobile says they can't refund the money on my bill. I'm literally at a loss for words, I sent it and feel like it's 100% their responsibility for not receiving it, what should I do?

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23 days ago
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mommirmurphy3First activity
asked in Accounts & Services

Help my kid can still hotspot with familymode

Just figured out that my kid can still hotspot with familymode and family allowance all on. Its after the set bedtime. Everything should be paused. She figured out she can still hotspot then connect her laptop to the hotspot and get online even though I shut all her stuff off with familymode. Is there a way to deactivate hotspot on her account or a way to stop this. Seems like a major flaw in familymode &#128549

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23 days ago
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jajamm12First activity
posted in Accounts & Services

Has this happened to you?

Has this happened to you?You sign up for T-Mobile with a trade-in promotion, “get a free iPhone 13 with trade-in” and the following month, T-Mobile changes your promotion without your consent and no longer is your iPhone free!I signed up for the seniors Magenta+ Plan with 3 lines in August, 2022 at their local retail store in Alameda, CA trading in an iPhone 7 and 2 iPhone 11s. iPhone 13s were $799.99, free with trade-ins of iPhone 11s and $400 off for iPhone 7. All 3 trade-ins were at their retail store handled by store manager on his iPad.My 1st billing showed the iPhone 7 discounted properly (the 11s missed the Aug billing cutoff). The next billing showed the 2 iPhone 11s with no trade-in offset. I immediately contacted T-Mobile on their online chat for 2 hours finally getting a supervisor promising to “make things right”…so I thought. Then I saw the final September billing, still no iPhone 11s offsetting credit. Instead the promo trade-ins had changed to buy 2 P4, changing all 3 of

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23 days ago
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CaliUserFirst activity
asked in Accounts & Services

What are the taxes and fees in California for essential plan?

Hi, I have Essential plan with T-Mobile.My billing address is from NJ and I might need to move to California in some time. So, I am wondering what are the total taxes and fees in California state?Can someone please share your bill total, additional taxes and fees you pay each month?Thanks in advance. I appreciate your help. 

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gramps28
Pillar
23 days ago
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KiiiFirst activity
asked in Accounts & Services

disibillity discrimination from tmobile

Hello my name is KIONNA JONES,’. I entered a T-Mobile store with my mother in law and boyfriend to start two new lines on our own. Originally I was on a friends plan and I decided to part ways after my phone was paid off . I worked with TWO store managers by the name of Nadia  and Ashley . Both managers worked adequately with me and provided me with the  best options to start my line . The promotion they offered  was half off on a iPhone 12 and with a trade in I would get an iPhone 14 on T-Mobile if I traded in my iPhone 12 max pro . Everything was perfect , they took my mothers information and mine so that the account would be in her name and I would be the authorized user so we could also get the 55+ plan . Everything was set , I only  had to wait a few days to trade my phone in so that I could fix the crack they told me I had to fix   Before accepting the phone to activate my line . After receiving my new phone, I realized my number was the same . As you may not know I am a parapleg

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Pillar
23 days ago
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KittLady
posted in Accounts & Services

Text Messages that come delayed for up to 4 days or Not At all.

Hi We have a Samsung A32 5g (pervious issued phone was an A22) and an Galaxy S21 Ultra 5G. T-Mobile Corporate (CS) sent us to the store to get (free) new sim cards due to an ongoing issue with our phones due to the INABILITY to send and receive on time text messages since before Aug 2021,(when I had an A22)This is only with text messages.  This happens when I have a good signal and a Wi-Fi connection in my house, but it has also happened when I'm out and have only cell signal with GREAT SIGNAL.  We have tried it with other carriers with people, and it still doesn’t work all the time. The usual phone troubleshooting steps (quitting the Messages application, restarting the phones, hard resets, brand new phones, even different messaging apps) do absolutely nothing. I should add FaceBook messenger works, but meh. We checked the activity logs in our T-Mobile account, and the read, delivered, and sent, in the APP it self. which doesn't always work. It’s been confirmed many times now that T-M

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24 days ago
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magenta1588850First activity
asked in Accounts & Services

change email address

good morning I need to change my email address I no longer have the 8588 yahoo email can you please change it for me

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24 days ago
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AmyLiz1986First activity
asked in Accounts & Services

Verizon charge me $800 because T-mobile didn't pay

The representative at my local T-Mobile store helped us set up 4 lines and assured us that they would all be paid off when we switched our phones and numbers over from Verizon. When 2 of our phones couldn’t be unlocked immediately, he told us that it would be fine and that everything would still be paid off. Now that our phones are unlocked and activated, Verizon charged my debit card $800 for the 2 phones. When we called T-Mobile, they said that it had been too long since we got the lines and now they were not going to reimburse us that money. Either the representatives at the stores are uninformed of this or they just lie about it. I don’t know which, but I really regret switching over from Verizon. It is Christmas. What am I supposed to do?

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24 days ago
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oldsaltygeezFirst activity
asked in Accounts & Services

Phones not shipping?

I was already pretty incensed that the upgrade page outright lied in print about the cost, something I meticulously checked over after the fact. Finally decided that wasn’t a fight worth starting, and ordered a phone upgrade, last week. It has been so long that the pending charge has dropped off of my bank. There are no updates or indications of when or why this is happening. I’d like a normal, human answer about this process, and whether I should expect any feedback or updates.

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Community Manager
24 days ago
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garthvaderRookie
posted in Accounts & Services

Assaulted by T-Mobile employee ...what do I do?

I was walking through the Del Amo fashion center mall several months ago and with about 20 minutes left before the mall closed I decided to stop in the T-Mobile stiore on my way out….long story not as long; a young man wearing a T-Mobile shirt, at a T-Mobile store, clearly a T-Mobile employee (as I witnessed him assisting others in the store) he tells me loudly as I walk in, “You’re gonna have to wait!” ….I had not said a word yet as I had just entered the store.  I reply, “that’s fine, I’m just here to pay my bill..” and he says quite clearly, “weird-ass ni**a...” ….I asked him , “are you saying that to me..?!?” at which point he runs over, gets in my face and starts yelling and challenging me to “go outside to his car” that we can “settle this outside”…   at which time I am beyond shocked that this is even taking place…  as a veteran who served his country proudly in the Marine Corps, I exercised tremendous restraint in my desire to find closure to this unforseen altercation - he was

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Community Manager
24 days ago
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