Replies posted by litewavve

28 Replies

J
JanetSFirst activity
asked in Gateways and devices

windows crashing

I agree with copz1998 that updating your wireless card driver would be the first thing to do. You can find out the make/model of your wireless card from the device manager of Windows and go the Wifi card manufacturer site to download the latest driver (your laptop manufacturer may have already stopped supporting your device). However, the fact that this problem only started to occur recently suggested that something else more likely caused the problem.  Did you change the Wifi configurations in the gateway or reset the gateway shortly before the problem started to occur? I wonder if your old laptop is only WPA capable but your gateway is set to WPA2/WPA3 for Wifi authentication. 

6
copz1998
8 months ago
L
LincdadeFirst activity
asked in Gateways and devices

wifi

How do you determine that it is a Wifi issue? If you experience a slow connection problem, it can be either Wifi signal issue or cellular signal issue. For vast majority of user trouble reports, it is cellular signal issue. I am curious what made you think  that it is a Wifi issue? 

5
5
11 months ago
J
jondeniseFirst activity
asked in Troubleshooting

TV buffering

The antenna in Nokia gateways are more directional than other models offered by T-Mobile.  You may get better reception by monitoring RSRP and SINR numbers as you rotate the gateway 15 degrees at a time.

5
A
1 year ago
C
CJSRQFirst activity
asked in Gateways and devices

turn off wifi radio on Sagemcom Fast 5688W Gateway

Try this:  

13
M
4 months ago
J
JCAGBFirst activity
asked in Troubleshooting

Home internet service really sucks lately

This is a user forum, not an official T-Mobile customer service site.  No T-Mobile employees will provide assistance here. Any complaints may get sympathetic ears but unlikely to solve your problems without additional technical details. 

12
F
9 months ago
T
True2ouFirst activity
asked in Troubleshooting

Five9

Audio signal does not need a large bandwidth, but is delay and jitter sensitive. You may need to monitor your network characteristics over days to identify and problem and possible causes. There are software available to do this, most of them offer free trial (https://www.comparitech.com/net-admin/network-latency-testing-tools/).One obvious possible cause of your problem is that your internet connection is shared with other people who are sending/receiving large bursts of data while you are on the phone. You may want to make sure that it doesn’t happen first.

3
bocaboy2591
1 year ago
jlillard
jlillardHelper Level 1
asked in Troubleshooting

Home Internet Static IP

No consumer grade internet service offers static IP for free. Some of ISPs offer static IP service for a fee, but not TMO Home Internet.Your options are:Change to TMO Business Interet. Get approval for static IP service as it is not available universally. You *may* need to purchase a compatible 5G gateway yourself. Change back to DSL or cable based internet. They don’t change IP as frequenly as TMO Home Intenet. You may get by without paying the static IP service. Get a VPN that offers the static IP option. For example, Ivacy offers 60-month VPN service at $1 a month, plus $2 a month for a static IP.

92
S
10 months ago
D
DeepGPAFirst activity
asked in Troubleshooting

Disconnection

The short disconnect may be caused by switching from one data channel to another. T-Mobile uses two main 5G data channels: N41 and N71.  The gateways generally perfer N41 if the signal quality allows. N71 is usually used when N41 signal is too weak or too noisy.   Late in the night, human activities start to ease off.  N41 may suddenly become a better option for the data connection. The gateway will switch you from N71 or a LTE channel to N41.  When this happens, your game server will drop you since your IP address may also change with the switch over.  If this is indeed the case, your solution is to find a different spot that will allows you to lock on N41 all the time, or get an external antenna that offers better reception.

3
L
1 year ago
I
Isaac_809First activity
asked in Gateways and devices

T-Mobile internet router alternate power options?

Generally speaking, long USB cables for power should not cause problem (for data, it may). However, if your problem is lack of available power outlets in the room, the cost of a outlet extender is typically cheaper than a long USB-C cable.  In addition, if a long cable is not well secured, people can trip on it causing damages to the equipment.  An outlet extender is a better option. 

6
R
8 months ago
S
SpaceGhostFirst activity
asked in Troubleshooting

5g wifi Home internet

They don’t come with a battery. Did you expect something different?

2
L
1 year ago
B
bock57Speaker
posted in Gateways and devices

Are we getting a bridge mode?

First, TMO 5G gateway doesn’t offer the bridge mode, i.e., it can’t be configured as a pure modem.Second. Before you get Nest, you should try to see if TMO 5G gateway is able to cover all the areas you want to cover. I find that the TMO 5G gateway has a very capable WIFI. The laptop I am typing on now, is 50 ft away from the gateway with 2 interior walls in between. I am getting 4 out of 5 bars on 5GHz link with no appreciatable degradation in speed; or at least the my speed bottleneck is WAN, not LAN.  This is far superior to my Asus AC1800 router’s WIFI, which only offers vapor of signal at the same location. Third. You can certainly put your Nest router and points behind the TMO 5G gateway without making it a bridge. In this configuration, your Nest mesh network will have its own subnet. You can configure your preferred DNS servers, NAT, fixed IP address, and etc. in the Nest mesh network since none of these functions are available in the TMO 5G gateway.  

12
J
1 year ago
S
SEUNG KYUN PARKFirst activity
asked in Troubleshooting

Installation Inquiry

It seems that TMO home internet is available at the address you provided. However, most post paid cellular services require a credit check. Being a new foreigner without any credit history, I am not sure how it works (assuming that you don’t have any credit card issued by a US bank.) You can chat with an agent online to see what kind of documents you need to obtain the service.

2
L
1 year ago
S
SneakyFirst activity
asked in Troubleshooting

T-Mobile Home Internet.

If you get 4 bars, you should be getting very strong signals. 50-150 mbps should not be a problem. What are the best and worst cases for your speed test results? 

1
L
1 year ago
C
CaptzoomieRookie
asked in Troubleshooting

Any cell routers with external antennas?

I followed the instructions from Waveform, Port 1, 2, 3, 4 correspond to M, M1, M2, D.  I also tried the different method from Nater Tater, but it didn’t work for me.  Since I don’t need all the cables, I bought the antenna only (with mounting hardware) from an eBay seller. I got a good price. But that seller is out of stock and existing listings on eBay are more expensive than what I bought it for.

12
G
1 year ago
C
CaptzoomieRookie
asked in Troubleshooting

Any cell routers with external antennas?

I have a KVD21 with firmware 1.00.18. In the first week I got it, the performance is extremely inconsistent. I sometimes got single digit up and down, but also triple digit down and single digit up in a good day. It was  very random but generally very bad during the day, better later in the night. It was unacceptable. Then I bought a Waveform 4x4 panel antenna. Since then, the performance has stablized. I generally get at least 100 down and 20 up during the day and 180 down and 30 up during the evening. The ping numbers are also greatly improved, always sub 20 ms without load and 300ish ms under load.  I am not even putting the antenna outdoors.  I put it right on the desk, next to KVD21, facing the direction of the tower through a glass window.  The tower is about 1 miles away without line of sight.I also tested the antenna outside. I could get 400 mbps. But the trouble to install the antenna outside is way too much for me. The performance has been rock solid for two weeks.  

12
G
1 year ago
C
ChariRookie
asked in Gateways and devices

Wfi Sucks

It is not clear to me if you have problems with T-Mobile internet or local Wifi.  If it is a Wifi issue, you can get a better Wifi router or a Wifi mesh system to improve your home wifi connectivity.  If your problem is weak 5G or LTE signals (slow speed, broken internet connection), you can add an external MIMO antenna to the T-Mobile gateway. There are youtube videos showing you how it can be done. (Hint: Waveform 4x4 MIMO antenna). I did mention it is my home internet service and I mentioned connecting the printer via the WiFi meaning the WiFi from the home internet service.   The issues are my devices loose WiFi connection to my home internet service all the time and I can not connect my printer to the home internet via the WiFi. I hope that made it clearer.  If I am not mistaken, your pritner is only used within your local area network, not by anyone from outside of your home. In this case, it is a wifi issue.  Did you try to set up your wifi network to use WPA2/WPA

17
K
5 months ago
W
WidowmakerFirst activity
asked in Troubleshooting

inconsistent internet

I have Arkadyan. I have been on TMI for 2 months next week. The only issues I have had are: 1) two units broke after update to 1.00.18. All access to 5g lost . No matter how many reboots, factory resets or location changes, 5g would never come back. Also after update,  devices would on wifi would keep dropping off.  I am on my 3rd unit which did not break after the update.  2) Roku Devices can not connect to 5 ghz band..The Arkadyan evidently doesn't transmit on channel 161 which is needed for Roku. My Brother has the Nokia & Roku devices can connect to 5ghz band on channel 161. The Nokia also lets you modify broadcast channels as well as disable wifi  The Arkadyan is locked down . 3) IP address...my IPV6 was incorrectly stating I was in Puerto Rico & was being served ads in Spanish on YouTube & Google searches would redirect me to Google Puerto Rico in Spanish.  A hard reboot of unit got me an ip address in Los Angeles  4) My SNR on 5g is always poor yet all other metrics

8
2
1 year ago
C
ChariRookie
asked in Gateways and devices

Wfi Sucks

It is not clear to me if you have problems with T-Mobile internet or local Wifi.  If it is a Wifi issue, you can get a better Wifi router or a Wifi mesh system to improve your home wifi connectivity.  If your problem is weak 5G or LTE signals (slow speed, broken internet connection), you can add an external MIMO antenna to the T-Mobile gateway. There are youtube videos showing you how it can be done. (Hint: Waveform 4x4 MIMO antenna).

17
K
5 months ago
G
GcoxusaFirst activity
asked in Accounts & Services

How to send text message from desktop to a phone number?

If you would like to use your mobile number for your outgoing SMS, you can use Messages by Google. You can send from a browser via the URL https://messages.google.com/web/authentication.If you just want to send SMS from your desktop, you can get a Google Voice account and send SMS from your Google Voice account.

3
L
1 year ago
K
KHN1955First activity
asked in Troubleshooting

5G Gateway and Ooma

I am assuming that your Ooma device is not Wifi capable.Check the “Devices” tab on your TMO Internet app. If you don’t see Ooma on the list, Ooma probably is still using the cached IP address of the previous network without getting a new IP from TMO gateway. In this case, power off Ooma, wait 60 seconds, and power back on. It should be working.

3
T
11 months ago
S
sunnidue23First activity
asked in Troubleshooting

Changing the DNS

I suggest that you get a real router between the T-Mobile gateway and your devices.  Although T-Mobile gateway has some primitive router functions, it is far from being adequate for anyone who doesn’t just plug and play. Lack of configuration for DNS server is a prime example. 

4
S
7 months ago
W
wirelessmikeRookie
asked in Gateways and devices

Strange connection problems with T-Mobile

The router functions in the T-Mobile gateway are so primative that I keep all my devices behind my original router so I can still have NAT and fixed local IP addresses without change. Essentially, T-Mobile gateway is just a 5G modem.  It is much easier to migrate should you need to replace T-Mobile internet with another service provider.

6
L
1 year ago
P
Pastor BrianFirst activity
asked in Gateways and devices

Brother Printers won't connect to Windows 10 22H2 via Gateway

I am assuming that all your devices are connected directly to the T-Mobile gateway via Wifi without going through another router, and you used to have a Wifi router when you initially set up your printers and PC.Since you have migrated to a new Wifi network, IP addresses of all your devices have changed. Therefore, the Brother printers set up on your PC are no longer valid since your PC only recognizes them by their old IP addresses.  You will need to delete those printers on your PC, and then follow the process described in the printer manual to re-discover those printers in the new Wifi network.  

6
M
7 months ago
M
medicFirst activity
asked in Troubleshooting

Is there a way to force my home internet router to use LTE?

There is no software control that people know of to force your connection to LTE or 5G, or for that matter which radio channel. But if you can open up the T-Mobile gateway box and disconnect M and M1 antennas from the circuit board, you may force the box to connect to LTE.  Conversely, if you remove D and M antenna connections, you may force the box connect to 5G N-41, if the signal is available.

4
L
1 year ago
D
David BugbeeFirst activity
asked in Gateways and devices

Home Internet Gaming Problem

Do a test on speedtest.net.  Observe not just the up/down speeds, but also the ping values during the test.  If in general, if you see ping values under load is higher than 1 second (either upload or download), your internet service may not be adequate for gaming, regardless of speeds.  The only way that I know of to improve latency is to install an external 4x4 MIMO antenna.

91
T
21 days ago
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