Accounts & Coverage

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9369 Discussions

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JunglebabyfamFirst activity
asked in T-Mobile for Business

ben

I just lost my dad and I’m in bed with covid. Please help me

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26 minutes ago
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Lloyd Voisin IIFirst activity
posted in Accounts & Services

try before you buy

He must have gotten disconnected

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2 hours ago
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kovrFirst activity
asked in Accounts & Services

421 4.2.0 sender rejected AUP#SNDR

I manage a few mail servers for my employer. We noticed that we are being blocked by T-Mobile (relay=tmo-east.mx.a.cloudfilter.net). We send a lot of messages to our customers' SMS gateway addresses daily.As of today, all of our messages have started. On the servers we saw bouncing back with 421 sender rejected AUP#SNDR messages.Is there any way you could whitelist our mail server IP addresses?  I know you are making some changes to fight spam, but it is hurting our clients who want to get notified on new property listings.I can email the logs to you at an appropriate email address or complete a whitelist form if you would like, along with a list of our mail server IP addresses.Please assist us with this issue.

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4 hours ago
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Jason KealmFirst activity
asked in TV & Home Internet

Slow daytime connections

At night I get over 100mbps, during the day, I barely get 3mbps. Why?

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4 hours ago
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Davidschwartz1985First activity
asked in TV & Home Internet

Home Wifi NAT Type issues

Hey everyone,Been struggling with the NAT type issues on my home T-mobile WiFi 5G and my PS4.  I just got this and can’t sync up with my friends, let alone play online anymore.  Does anyone have a fix for this?!  I’m becoming quite desperate and exhausted with this issue and t-mobile tech support doesn’t have an answer.  

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4 hours ago
extremetm
extremetmHelper Level 1
asked in TV & Home Internet

T-Mobile Cylinder, pfSense and Google Wifi

Trying to figure out a solution to the no bridge-mode\no port forwarding in T-Mobile’s dumbed down appliance.A pfSense firewall will port forward so I can get Plex and ChannelsDVR among other things from outside the network. This solves the bridge mode and port forward problem. It also does DHCP and NAT. Add to that my Google Mesh WiFi system (5 units.) So what I’m looking at is T-Mobile appliance>pfSense appliance>Google Router. Only now I’ve got triple NAT (disaster) unless I put the Google in Bridge mode. But then I’m pretty sure the mesh won’t work.  Anyone using pfSense with a mesh system? I know I could try ZeroTier but really like the capabilities of pfSense. It can really improve the network in addition to some good protection. 

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4 hours ago
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leakcheckFirst activity
published in Accounts & Services

T-Mobile Home Internet Service

I want to start by saying the customer service I have received has been nothing less than stellar in all the time I have been with T-mobile. I am part of the Magenta Insiders program as well and can not wait to see whats to come next. I recently signed up for the Home Internet service and was sent a TM-RTL0102 LTE Modem which offers perfect reception for great upload( better than my existing broadband provider by 4 times) and great download speeds(slightly slower but not noticeable for my application), so kudos on that! My problem I have is this modem doesn't allow for port forwarding or bridge mode. Port forwarding is a HUGE necessity for any of your gaming customers, and will likely cause a great service to not look so good in the eyes of your customer. I can deal with the lack of port forwarding if there was a bridge mode available and I could at that point install my own routers( as I previous could and did with broadband). The lack of a bridge mode causes major issues for my exis

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5 hours ago
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jdavis68First activity
asked in Network & Coverage

Cannot Play YouTube Videos on Mobile Data

T-Mobile customer for one day and found out that when I play YouTube videos on my MiFi they continuously stop even with full bar 5G coverage

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6 hours ago
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SMGalicia96First activity
asked in Network & Coverage

WHY DOES “5G” GATEWAY SUXK AXX???

I’ve had this joke of “high-speed” internet service for 8mo now following every troubleshooting, signal enhancing trick short of a erecting a transistor radio tower atop my third floor apartment (which have only half seriously considered and loosely schemed plausible plans at this point). In complete seriousness I left T-Mobile years ago for Sprint b/c not only does T-Mobile’s “internet service” across all devices/plans unabashedly leave a desperate yearning for any other provider even marginally competent (except AT&T) at broadcasting data (virtually free to do, yet sold at +1000%) as what T-Mobile really provides is constant, frustrating disappointing w/ ample bouts of increasingly uncontrollable urges to punt the Gateway off my patio to its satisfying, deservedly agonizing connection with pavement. Arguably the only connection it’ll successfully have an EXCELLENT signal strength in the brief moments between impact and demise. I hardly use the gateway instead settle for using my

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6 hours ago
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mabovaluFirst activity
asked in Accounts & Services

Old PAYG $3 per Day Plan - Expiration

I have an very old, ‘grand-fathered’ $3/per day PAYG plan. I used to add $10 every 90 days to maintain the account. I used to be able to call in to check on “dollars and minutes remaining” to verify the expiration date. Now it seems like expiration is tied to most recent usage +90 days. Can anyone detail their understanding on the current mechanisms to maintain and check on balance/expiry?

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7 hours ago
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LaeroFirst activity
asked in Accounts & Services

Employee Review

I currently work for T-Mobile. I need to leave a review for an employee that works in a store. Im not sure what the process is for this considering I work for the same company.  I work at the call center and hes at the store. I occasionally go to the store to manage my personal account (if I can't do it myself)  Thank you! 

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8 hours ago
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Schneider ATLFirst activity
asked in TV & Home Internet

Why does TM Home Internet not qualify for free Paramount + account?

Just signed up for TM Home Internet and was promised a free Paramount + account for 12 months and was sent a link with instructions on how to set it up. The link comes back as “account plan not eligible”. Called customer service and now they say that you must have home internet as well as phone plan. That’s BS. Why would you sell that in your pitch and then not provide it? 

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8 hours ago
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bobinraymoremoRookie
posted in Accounts & Services

Hotspot M2000 data/usage versus plan

I just got a Mifi M2000 plan signing up for the 100gb for $50 per month. I was setting up the admin website this morning when I noticed it said I only had 10gb of data. I double checked on the plan website and it says 100gb. Is this just a temporary glitch until the hotspot admin website syncs with the plan website, maybe an overnight batch operation? The usage is also different plan website says 2.35gb and the hotspot says 1.19gb. How long should I wait before I call or chat with customer service?Thanks,

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8 hours ago
drnewcomb
drnewcombHelper Level 3
posted in Network & Coverage

Roaming in Greece

My wife an I just returned from a 10-day tour of Greece where we roamed on the Cosmote network. Just after arrival at Athens, I used to T-Mobile app to sign up for the 10-day high-speed Data Pass on my phone while my wife used the regular slow roaming included with our 55+ plan. I was very impressed. I ran several speed tests while there and regularly got download speeds in excess of 100 Mbps with upload speeds around 30 Mbps. I only used about 1.3 GB of the 5 GB pass during the 10 days because so many hotels and restaurants had free WiFi. I regularly watched YouTube videos on the cellular data as well as briefly joining one Zoom meeting while on the ferry between the islands on Tinos and Paros.Generally, I didn’t really need the Data Pass because there was so much WiFi available everywhere but it was nice to have. During the trip ScamShiled deflected about 100 potential Scam calls. I did receive one incoming call from my wife’s 96 year-old aunt, who called at 2:00 AM because she was u

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10 hours ago
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thomaslb95First activity
asked in TV & Home Internet

No seconday signal every 5 mins or less it drops off

yeah finally got 5 g i guess internet was great before update not it drops constantly how do u get a constant seconday signal the fact it gets it but drops it makes think getting the signal isnt really the issue or is it I am not a cell tech person so no idea and every time i call tech support they do what not seems to work better for a day or 2 then back to crap. I play games online but it keeps dropping from the 30-40 mps to 1mps or less on the non secondary.

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10 hours ago
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fungi2cFirst activity
asked in TV & Home Internet

How to return internet gateway

I attempted to return my 5G gateway to my local store….they said they couldn’t do it….what do I need to do to get rid of this?

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10 hours ago
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Cynthia14First activity
asked in Accounts & Services

My brother can not get calls on his phone

My brother cell phone can not get calls because his tablet is the one that has his number not his cellphone, and also he wants to transfer the number from the previous carrier to T mobile and it did not work right.

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10 hours ago
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vici3333First activity
posted in Accounts & Services

HORRIBLE LIARS

Has to b the worse most horrible experience of my phone career. Never never never tmobile. They lied and totally screwed my whole contract. Added things after I left the store. Phones were bogo supposedly. WRONG. Airpods the same WRONG> My bill which was suppose to b 140 a month is 348. Bis=g difference. Been back to store 4 times and on phone 5 times for over 5 hrs of my time. HORRIBLE

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11 hours ago
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bknobiastateFirst activity
asked in Accounts & Services

iPhone T-Mobile App issue

Hi everyone,When using the t-mobile app after signing in an error page keeps popping up. It says “Sorry, Something went wrong. We weren't able to process your request at this time. Please try again later.” There are two buttons at the the bottom that say ‘Dismiss’ and ‘Try again’. If you click the dismiss button it just brings you to a white screen with the t-mobile logo in the middle and the words ‘and done’ at the bottom. If you click try again, the same error screen described above re-appears over and over again. Neither of the buttons fix the issue.I have an iPhone XR. I’ve downloaded, deleted and re-downloaded the T-mobile app multiple times to remedy the issue but it does not. My account is not pre-paid. Using a web browser, I can log into my account with no issues. Anyone else having these same issues? Anyone have a fix?Any help would be greatly appreciated:) 

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RichP
12 hours ago
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techguy_71First activity
asked in TV & Home Internet

SIP Trunking

I tested this service in January and discovered that I could not register SIP trunks using the 5G, I called the tmobile tech services and was informed that they were aware of this. I returned the equipment. Has this problem been solved, as I was very please with the other testing.

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drnewcomb
12 hours ago
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Is22First activity
asked in Network & Coverage

help for unlock my Motorola RAZR 5g

Hello guys,my Phone Motorola RAZR 5g  is fully eligible to be unlocked, I tried several times with t mobile and Motorola,but never works. Anyone had any success unlocking these new razr phones...I am asking for help

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12 hours ago
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marlonFirst activity
posted in Accounts & Services

Adding authorized users

helloi have question 

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12 hours ago
juansantanapr
juansantanaprFirst activity
asked in Accounts & Services

email to sms is being blocked due to suspected SPAM

@srickar​ Hello Srikar, would you be able to assist as you have done for others in the past? All my emails that utilize email to sms are being blocked.

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13 hours ago
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The Great CommissionFirst activity
asked in Network & Coverage

Internet Speed

I’ve set up my new 5G Gateway, why does the display showing 4G? Does this mean I’m not receiving the maximum internet speed available?

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13 hours ago
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MattabusFirst activity
asked in TV & Home Internet

How to use T-Mobile YouTube TV promo if I already subscribe to it?

I am already a YouTube TV subscriber.  How do I use the promo without starting a new service?

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14 hours ago
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