Accounts & Coverage

Accounts, Plans, Business, and Entertainment

6910 Discussions

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taraujo1First activity
asked in Accounts & Services

when did i join T-Mobile

when did i join T-Mobile?

1
gramps28
Pillar
1 hour ago
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MalikshoaibHelper Level 1
asked in TV & Home Internet

Apple TV 3rd Gen not connecting to Tmobile Home Internet; it is not asking for password and give connection error.

Apple TV is not connecting to Tmobile Home internet. When I select WiFi, Apple TV does not ask for a WiFi password. And gives error, can’t connect to WiFi. The Apple TV does ask for password if I select other WiFi like Fios etc. Should I create a separate 2.5G network, and what configuration would I need to setup for this. I spoke with Apple and also T-Mobile tech support, no one has a clue, Thnx

8
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1 hour ago
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CatechumanRookie
asked in Accounts & Services

MLB.tv Not getting past redemption is in progress

Launched T-Mobile Tuesdays and clicked on Free season of MLB.TVClicked on RedeemBrowser launches and it just stays on “Your redemption is in progress...”

8
C
1 hour ago
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RobenFirst activity
asked in TV & Home Internet

Home Internet Rebate

I recently started with Home Internet. I understand there is a $50 rebate available. How do I apply for it?

0
R
1 hour ago
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EveFirst activity
asked in Accounts & Services

T-Mobile is becoming the Old Sprint after merger? Horrible Customer Service, service, ALL 611 calls directed to Philippines

T-Mobile, you once pride yourself in providing your customers excellent customer service, network service and no hassle billing.. You honored that commitment prior to merger with Sprint. Many of us switched because of it. What is going lately???!! For the past several months it seems like you’ve now become the old Sprint. For the last 10 months, I have not spoken to a US T-Mobile Rep at all. All my calls are directed to reps in Philippines, long hold and wait times of 2 hours or more, now problems with billing, you’re not honoring promos ie: applying funds for trade in as promised, commitments and advertisements, speak to supervisors, managers, no follow up nor follow through, repeating the same issues several times, no resolve or resolutions, there’s no team of experts, billing issues go unresolved, overseas reps reading off scripts and this has become exactly like what I experienced at Sprint. There’s countless other complaints in T-Mobile community, social media, reviews and article

5
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2 hours ago
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saranFirst activity
asked in Accounts & Services

Bad experience - New Customer

I was been giving wrong information each and every time when i visit their store or call the customer service.I was in a need of Family Plan with 5 lines of which every member of the family plan would like to do a trade-in (on-going promotion at t-mobile on Iphone cell phones) their cell phone to get new iphone 14 series cell phones and join the family plan for the mobile service. So, i initially went to the store and checked on my requirement after doing the soft enquiry on my credit they said it is possible. So, on 6th October 2022 i did take new family plan by name Magenta Max and activated 3 lines initially and did place an order couple of phones under BOGO promotion. The next day 7th October 2022 i visited the same store with couple of friends to do the trade-in and in the process they tell me the trade-in are related to Credit limit and at that point i have only credit limit for one trade-in only and for any additional trade-in i have to pay high down payment, which is almost clo

0
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2 hours ago
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HMURFirst activity
asked in T-Mobile for Business

BAD CUSTOMER SERVICE

good morningMy name is Heimar Murcia and I have been a loyal customer of T Mobile for more than 15 years. I personally consider that the product that you offer to the market is a very good quality product, excellent and I could say that it is currently the best. Unfortunately, in my personal opinion, I believe that they have completely neglected the most important resource of any company, THE HUMAN RESOURCE, and it is thanks to this that I have made the difficult decision to move to one side of your company and find another that will help me. offer something similar to what I have, basically, on the recommendation of the people you have in the customer service line. Here the situation presented in my account,A couple of years ago, I went to a T Mobile store to find out about a product that offered WI FI for my vehicle, due to a personal situation, I had to move for long days and someone recommended that I buy it, the employee of the the first thing he did at the store was to assign a n

2
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2 hours ago
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Skull52Rookie
asked in TV & Home Internet

High Latency and Packet loss

The Past couple of days I have been experiencing Latencies (Ping) of over 200ms and packet loss from 85%-100% pinging. Anyone else experiencing this? 

17
M
3 hours ago
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magenta7313226First activity
asked in Accounts & Services

Unable to Activate Virtual Mastercard

I received my text message with my Virtual Mastercard number.  I am unable to access the balance, but I couldn't remember if I actually activated.  I can neither activate it nor check the balance - I keep getting an error that it's invalid.Please help!Thanks

9
K
3 hours ago
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ThisphoneprovidersucksFirst activity
posted in Accounts & Services

tmobile is garbage and i have proof

Just to help understand how terrible TMobile really is imagine creating a "social account" just so I can come here and reflect how terrible they actually are. If it wasn't for the arrangement I'm currently in I would never ever consider tmobile in any way. Imagine any issue you would ever possibly have with a phone company and you can guarantee to have said issues with TMobile. Imagine any benefit you could reap from a phone company and you will experience none of those with TMobile.  TMOBILE IS ABSOLUTELY 🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️ 

4
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4 hours ago
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gbevRookie
asked in Accounts & Services

MLB.TV Won't Redeem

Trying to redeem the free MLB.TV offer today and when I tap “REDEEM” on the app nothing happens. Anyone else having this issue? I updated to the latest MLB app per their suggestions, but it still will not respond when I tap the “REDEEM” button. Can’t get help from T-Mobile

14
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4 hours ago
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allarsFirst activity
asked in TV & Home Internet

Free MLB on Roku TV

I have added free MLB TV thru T-Mobile Tuesdays, how do I add it to my Roku TV

1
syaoran
Pillar
4 hours ago
J
Jenfive79First activity
asked in TV & Home Internet

tmobile tuesdays for internet customers

How do I sign into t mobile Tuesdays if I only have home internet,  not tmobile phone service? 

1
gramps28
Pillar
4 hours ago
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magenta10603271First activity
asked in Accounts & Services

Using the Digits App and separate contacts?

Is there are way to have a separate contacts list on my Digits App and not have the app sync with all my personal contacts? If not, this is the dumbest second line app ever. If I didn't already print so many flyers with my number on it, I would switch.

4
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5 hours ago
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magenta9231904First activity
asked in Accounts & Services

Remove contacts from DIGITS

Does anyone know how to remove contacts from DIGITS?  Many thanks in advance!

0
M
5 hours ago
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magenta9668434First activity
asked in Accounts & Services

charged 11.03

I'm very upset I was charged 11.03 for a autopay charge when I already had money set for my next billing a few days ago. I see this as you stealing money from me and a thief. I want that money back I never needed to be charged for it.   

0
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5 hours ago
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norm1917First activity
asked in TV & Home Internet

T-Mobile Tuesday app rejecting received code as invalid

I have installed both the Home Internet app as well as the T-Mobile Tuesday app. Home Internet app is working fine. I tried last week to sign in to the T Mobile Tuesday app but last week just as this week, I keep getting the invalid code message. Last week, I had the code resent several times with no luck. This week, I have only tried the one code that was sent, but I deleted it, re-entered it and clicked Finish at least three times with getting the same response of enter a valid code. 

1
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6 hours ago
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develop111First activity
asked in T-Mobile for Business

R2 certified

Hello, Two questions if I were to apply here for my companyhttps://www.t-mobile.com/content/t-mobile/corporate/our-story/working-together/suppliers/supplier-registration-process.htmldoes it matter that it says suppliers ? Because we would be buying from the auction.Also may I open account and if I have missing requirements, may I take time to get it ?We need to be R2 certified correct?

1
F
Pillar
8 hours ago
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john barciFirst activity
asked in Accounts & Services

no music is heard

i can not hear music on the phone 

2
F
Pillar
8 hours ago
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psmckelveyFirst activity
published in Accounts & Services

Assurant Damaged Device Returned - Not Recived

I filed a claim with Assurant in early February 2020- they denied it at first then after another call they approved it.  I received the replacement and returned my damaged phone on 2/7/2020 via USPS using the label they provided.  I called after receiving the second notice that the phone was not received as it should have been delivered by then.   Turns out it had been delivered on 2/11/2020, but there was no phone inside the envelope.  I called Assurant and was told that the envelope was sealed, but that the ends were opened.  Sounded to me like the way they probably open these when they arrive and process the claim. Regardless, they said i would have to file a claim with USPS and that if they did not find the phone i would be charged non returned fee for it.  I asked them to share there notes with me, so that i could use them when filing a claim with USPS, she said she could not.  I asked that the call be escalated and the manager proceeded to tell me that was correct and that USPS h

518422
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9 hours ago
S
SmokyRookie
asked in TV & Home Internet

automatic reser

I have been dealing with the random dropping of my internet connection using the grey Nokia cylinder.  I tried the fan, and it works better, but recently I get more times I need to push the button on the back and after waiting a few seconds, power it back on, and internet is back. I wondered has anyone tried the  Keep Connect Router Wi-Fi Reset Device, Monitors Connectivity and Resets When Required.it seems like plugging the grey can into this device would work as it automatically does a power on and off when it detects the WiFi internet is down?

1
R
10 hours ago
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VerveFirst activity
asked in Accounts & Services

Contact for SIM only 30day rolling contract.

Somehow I was offered a T-Mobile SIM only 30day rolling contract on the Chat line at TalkTalk. I don’t understand how this happened but I wish to pursue the offer. Which is the best way to contact someone? They do not appear to use email.

2
V
13 hours ago
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cmc9742First activity
asked in TV & Home Internet

DNS Server

How do I find the DNS server address for my 5G Gateway?

2
K
16 hours ago
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pphwHelper Level 2
asked in TV & Home Internet

Horrible latency

I was wondering why despite decent speeds (>50mbps), I get video buffers, web messages not being sent, and long pauses to load web pages.  Turns out the latency is horrible.  Here’s my test a few minutes ago. 135ms download latency and 208 upload latency.   I did an internet search on ‘internet latency comparison’ and found this useful comparison of different services.  I guess T-Mobile Home Internet is still better than satellite internet. LOL Latency by connection type2,3DSL: 24–42 ms Cable: 15–27 ms Fiber: 10–15 ms Satellite: 594–612 ms

8
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16 hours ago
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Kevin HarrisHelper Level 1
asked in TV & Home Internet

Anyone else had FTP problems using Hone Internet?

I am testing T-M Home Internet and although it has Ben generally good so far, I just ran into a problem when I attempted a routine FTP upload using CyberDuck to a website I maintain. When I try to connect I get an Interoperability Failure message. My ISP says the website is fine and they are able to FTP to it and it t seems I have some kind of communication or network problem. What are other people’s experiences doing FTP on T-M Home Internet?

27
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21 hours ago
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