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T-Mobile 5G Home Internet Gateway slow ethernet but fast WiFi

I recently installed the grey 5G Home Internet gateway at home. When I first got it three weeks ago, I was seeing speeds of 150+ down, and 50 up on both WiFi and ethernet.Now I am seeing roughly the same speeds over WiFi, but ethernet speeds have dropped to 10-15 down, sometimes as low as 5. Upload...

Accounts & Services

Failure to Suspend and Unlawful Auto Debit

After spending 6 months in the US in 2019, we cancelled/suspended our service - with the intention to return in 2020. It has only just come to our attention that our account was not suspended and that T mobile have been unlawfully auto deducting from our Australian account. I am unable to contact t...

Accounts & Services

Android 11 not working on my Oneplus 7 pro Nebula blue

I'm having the an issue with the T-Mobile version of the oneplus 7 pro. I updated to android 11 OTA and it's laggy, apps don't work it says google play doesn't recognize them due to not being on a stable internet. It says there was error during the download of the app. When I was on Android 11 every...

Accounts & Services

WIFI Calling Preferences Being Forced to Cellular Preferred

I am experiencing my WIFI Calling Preferences always being forced to “cellular preferred”, as are others. I live in an area with poor T-mobile mobile data signal and this recent behavior makes my phone unable to make and receive calls and text messages. I believe the problem only started happeni...

Network & Coverage

Peacock not working on T-Mobile Home Internet

I got T-Mobile Home Internet a few days ago and after doing some testing I found out that the Peacock app on my Vizio TV doesn't work when using T-Mobile. If I switch back to my Spectrum internet it works fine. Is this a known issue? Is anyone else having similar issues? By the way I'm not using Pea...

TV & Home Internet

temporary suspension of teenagers phone

I want to suspend a line on my plan for a few hours. how can I get this option? I’m stuck with months or days, not to mention an extra charge for NOT using any services...

Accounts & Services

voicemail issue syas making international call

when i try to check or hear my voice mail messages i get a recorded message in a womans voicesays something onlong the lines ofthe call your trying to make make cant be completed , your trying to make a international call dont know why i am getting this makes no sense to meanybody else experience th...

Network & Coverage

home internet billing issues

I am unable to create a login due to the email address I signed up with being attached both to my t-mobile phone number and t-mobile home internet accounts. First of all this is ridiculous that both cannot be paid on my one login. Secondly, I have tried to create a new login with a different email a...

TV & Home Internet

Allow the executor of my will access to my phone

So I’m make sure all my affairs are in order in case something happens to me. I’ve done the typical stuff with a will and the like but the thing is that have dozens and dozens of online accounts, some of which have monetary value or access to important information.The thing is that many of them req...

Accounts & Services

about my phone

How do I add collect call to my phone

Accounts & Services

Nok 5G21 advanced functionality

I just got the Nok 5G21 home wifi device and got it working but once I got onto the web interface I was disappointed by the options available. Basically, just wifi SSID settings and not much more.Any idea if there is the ability to set it up as a pass-thru?Any port forwarding options?Or is that jus...

TV & Home Internet

Severe packet loss on 5G and speeds so slow it's unusable everywhere

I have had the OnePlus 8 Pro for 4 months. 5G has never functioned well any place I have been. As an example at my home in Seattle, I get 60-110 Mbps on LTE with 5G disabled. If I turn on 5G, I get 3 Mbps and 99.7% packet loss. Phone calls drop within 20 seconds, data won’t load, etc. This continues...

Network & Coverage

Remove line from family plan

How do I remove a line from my family plan? They are going on their own.

Accounts & Services

LinkedIn mobile app doesn't work

Last week or couple of weeks mobile LinkedIn application doesn't work when connected to the home Internet. When I disconnect and connect to T-Mobile mobile network it works.Some other apps do not properly work as well. It is very annoying. How can I report the issue w/o calling support (it will be j...

TV & Home Internet

Issues with In-flight Free WiFi

Recently I found out that to use the free Gogo Inflight I have verify with a text message. However, for the last 4/5 times I was unable to get a text message. My phone was in Airplane Mode and WiFi calling is enabled (and yes Wifi calling works with my device). When I get on the ground I find all t...

Accounts & Services

Samsung one UI 3.1 update availability

I read online that there’s a list of Samsung device is getting an update to one UI 3.1 the note 20 ultra the Samsung galaxy 20 ultra the note 10 the S 10 and some on the A line Also the Z flip nand then Z fold 2. Does anybody know when the T-Mobile no 20 ultra is getting this update

Network & Coverage

Per GNU LGPL V3 License Requesting kernel source code for the TVision Hub Device.

As stated in the titled required by GNU LGPL V3, kernel source code for the TVision Hub Device. Thank you in advance.

TV & Home Internet

Magenta 55 Max

I recently upgraded to Magenta Max. What do I have to activate on my phone to be able to stream Netflix?

Accounts & Services

Incoming numbers appear as international numbers

Feb 21, 2019 - We are seeing a problem for the last few months where local / US numbers are appearing as international incoming numbers. The issue seems to appear only on our T-Mobile iPhones. The other family iPhones / my colleague iPhones with different carriers using the same current 12.1.4 iOS d...

Accounts & Services

TVision Hub T-Mobile Youtube TV

Just went over to Youtube TV, like the Discovery Plus App it needs a lot of work. The live stream freezes just 5 minutes after you start watching. Also since the app is going away i hope Tmobile plans on redirecting the three red buttons on the remote to function with Youtube TV. It would only make...

TV & Home Internet

Email to SMS (tmomail.net) is blocking our domain for spam.

I work for a local fire department, which uses the phonenumber@tmomail.net gateway to alert members of the fire department with (T-Mobile service) of emergencies/disasters. We use similar gateways from other carriers for those respective members, and they are without issue at this time. This system...

Accounts & Services

Domain blocking ticket area?

Where can I find the place to open a ticket for our domain that is getting blocked sending messages. Thank you for any help.

Network & Coverage

Not receiving all texts

Last Tuesday I got a dump of text messages that were sent on Saturday, some asking me over for Easter dinner which I never got so didn’t have the opportunity to see friends. I have since not been getting texts from most of my contacts. I can still get texts from my son who lives 1500 miles away, but...

Accounts & Services

Is the Prepaid eSIM plan the same as regular Prepaid plan??

I’m looking to sign up for the T-Mobile Connect Prepaid plan.The T-Mobile website says:“For $15/month, you get unlimited talk and text, plus up to 2.5GB of high-speed data.”I would like to use the eSIM with my iPhone 12. So I installed the T-Mobile Prepaid eSIM app.The eSIM app says that the $15 T-M...

Accounts & Services

This shoud be obvious, but...... Read the fine print

I recently upgraded my phone. I entered the store with no intention of upgrading but there was a poster at the door offering a free galaxy s21 with trade in. No mention of adding a line(I looked, and asked). I spoke with the sales rep and he confirmed it. He retrieved a paper data sheet detailing...

Accounts & Services

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