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10016 Discussions

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CootjrFirst activity
asked in TV & Home Internet

Suddenly slow home internet.

I've had the home internet for a few weeks now and it's been great. Getting speeds of 100 megabytes or more with a fair signal. But tonight the signal is poor and I barely get 10 megabytes a second. What gives?

19
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12 minutes ago
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PeterCFirst activity
posted in TV & Home Internet

T-Mobile Home Internet Frequently Stops Working

My T-Mobile home internet has problems every single day - either agonizingly slow or not working at all. I have called almost everyday for 3 weeks now but woke up this morning with 9 mps.  

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21 minutes ago
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LMSchmeerFirst activity
asked in Accounts & Services

Why no forgiveness?

Why is it, whether your phone is lost or stolen, do you still charge the customer, especially if the phone was stolen? I have been paying for a phone that got stolen from me two years ago, and of course the replacement to that phone. I think that the company should forgive the customer when their phone is stolen. If a report was made at the customer’s local police department, would that not be verification enough? In addition, when the line to that phone is suspended, why do we continue to have to pay on that phone? It’s almost like t-mobile is making out on a customer’s misfortune. 

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syaoran
1 hour ago
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Nho0928First activity
asked in Accounts & Services

Billed twice from Sprint and TMobile

Hi,Any tips or advice is much appreciated.Existing Sprint customer and went into TMobile to upgrade my phone in August. Was advise to cancel sprint right away so I don’t get charged twice.Chatted with Sprint on 8/11/2021 to cancel all of my lines. Received confirmation that this is complete and should not receive anymore bill.  Already satisfied two payment with TMobile now roughly $225 for August and September. Came to find out today I still have to pay Sprint for August (which is fine) BUT I have to pay September as well because not all of my lines were cancelled.I showed my proof to the representative with Sprint and they said nothing they can do and that I have to pay the bill and as of today 9/15/2021 the remaining three lines are now cancelled. Very unfortunate…my upgrade with TMobile cost me so much money. I am now responsible in satisfying a $300 bill with Sprint and at the same time paying TMobile $200ish. Basically almost $500 for two phone service which wasn’t suppose to hap

5
tidbits
Pillar
3 hours ago
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ayatrollahFirst activity
asked in Accounts & Services

Carrier unlock

It says after more than $100 in prepaid spent on the phone I can unlock it. I spent 150 and it does not unlock

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gramps28
Pillar
8 hours ago
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PurplebutturflyFirst activity
asked in Network & Coverage

syncup kids watch texting out of country

Hi, I can’t find the answer anywhere, but if I invite someone to be add to the contact list and they live outside of the United States, would texting be unlimited or be charged?

0
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10 hours ago
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ThreEve87Rookie
asked in Accounts & Services

Not receiving Ransome text messages

For some reason I sometimes don't receive some text messages. I've gone through the text support on the app with T mobile about 4 times now. They do a reset of something and it works again for a while, but slowly gets worse until I have them reset it again. I did a factory reset on my phone as well to test if it's my phone and that seemed to do the same thing, it worked for a while and then slowly started missing more and more messages. It's not consistent either as to which people's messages I miss. The other day I sent messages from my wife's phone to mine and I got 8 out of 10 of them. The other messages that I'm missing never come through at all. The short code messages seem to come through fine. My wife wants me to get a new phone, but I'm not convinced that would fix it. Anyone else experience this and find a fix?

9
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11 hours ago
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LorenHowellFirst activity
asked in Accounts & Services

T-Mobile email account

This is a public service announcement regarding T-Mobile’s 5G home internet service.We have just set up our new 5G service, and it works much better than our old wired service from our previous internet service provider. That is not the issue. The issue is that we plan to cancel that previous account, which means we will no longer have email service through them. So we need new email addresses.After 20 minutes on hold and speaking with people with heavy foreign accents who did not seem to understand what I was asking for, I finally got a straight answer:T-MOBILE DOES NOT PROVIDE CUSTOMERS WITH E-MAIL ACCOUNTS (EXAMPLE: yourname@tmobile.net)If you switch to T-Mobile 5G home internet service and cancel your old ISP, you will need to make some other email account into your primary email account.Hopefully this message will save some people a lot of frustration while trying to get full ISP service, and sitting on hold just to speak to someone with a barely-understandable accent who will try

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gramps28
Pillar
12 hours ago
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drtedhastyFirst activity
asked in TV & Home Internet

can i use my vpn?

Needed to find out if I can use my VPN?

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drnewcomb
14 hours ago
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Camilo1963First activity
asked in Network & Coverage

wifi

I got my Wi-Fi up and running how do I wash TV?

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drnewcomb
14 hours ago
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GreatrideFirst activity
asked in Network & Coverage

Anyone fed-up with horrible coverage from TMobile

This is a Description of our Complaint with T-Mobile and the BBB:For the past almost 3 years we have had all of our family cell phone lines with T-Mobile. We switched over from Verizon about 3 years ago because we responded to a promotion offered by T-Mobile whereby offered much better coverage at much better prices. Turns out that their marketing in advertising campaign was misleading and inaccurate at best. From day one, the coverage and reception was below any basic level of acceptance causing phone calls in messages to drop or fail at a rate off three failed for one success. After a few months, I complained with T-Mobile, they profusely apologized and told us to be patient because they were in the process of rolling out their new 5G Network and also merging their Network with sprints, and they said that the coverage and service issues will greatly improve in a matter of weeks or a couple of months at the most. When this didn't happen, I called to request a transfer of service and t

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gramps28
Pillar
14 hours ago
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johnborSpeaker
asked in TV & Home Internet

way to see if my tower near me is 5G

Is there a map online that will truthfully show me if my t-mobiletower is upgraded to the 5G service yet or not?

11
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14 hours ago
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kkjfjns2014First activity
asked in TV & Home Internet

Slow home internet even with extender

I have t-mobile home internet. It was slow from the gitgo, but this is literally the only service I can get out here. I can't even get DSL.  I decided to try an external antenna to see if that would help. I cracked open the modem and hooked up the external antenna on the ports on the inside of the modem. The highest speed I can get is 7mb down and 3 up. Does anyone have any ideas how to help? I'm desperate I need this to be faster.  On a side note, I know exactly where the closest tower is and have the external 2 band mimo antenna pointed right at it. Any help is greatly appreciated.   

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14 hours ago
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BobzFirst activity
asked in Network & Coverage

is the internet down in los gatos area?

The t-mobile support had no answers and said to wait and watch for the internet to come back on. 

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14 hours ago
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dradell09Rookie
posted in Network & Coverage

HORRIBLE

Half the time I don't receive calls or texts, and  I can't call or text.I switch the phone on and off, on average, 9 times a day!!! Avoid this carrier. My shit Verizon Family Dollar Store phone  always receive calls and texts. I'm going to see if I can switch to At&t or Verizon.  It's my last month with T- Mobile. Unacceptable.  

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14 hours ago
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Alan77First activity
posted in TV & Home Internet

T-mobile Home Internet Speeds

Is anyone else having home internet speeds far less than advertised during the day?  I’m talking about under 3 Mbps down & up. During the day I work from home and rely on internet to be at least decent to keep the workday going.  It doesn’t help me so much my speeds are 500+ Mbps at 2:03AM.   

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14 hours ago
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hdagdelenFirst activity
asked in Accounts & Services

Survey

I recently called the expert support (September 25) and at the end of the call, I was informed that i will get a survey to rate the service. The service was excellent, however, the survey message was sent to an another phone under my account (I personally do not have access to it). Is it possible to receive it again?

12
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15 hours ago
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portsideFirst activity
asked in Accounts & Services

Contract

My contract with T-Moile is for two iPhones. One of the two phones is no longer in use. Will T-mobile now reduce my monthly fee?

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gramps28
Pillar
16 hours ago
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Allergic FungusRookie
posted in TV & Home Internet

NAT/forwarding issues while gaming/streaming

Hey guys, I'm new here... I just got my gateway in yesterday... I must say, I'm highly disappointed and I only wish I researched this further before I ordered it...I've already done multiple searches on this topic, so I'm not gonna ask the question I've been wanting to ask which was: "Why isn't my connection open NAT?", or "Why can't I port forward?". I've pretty much answered all of those questions myself by simply searching. I have taken it upon myself to call T-mobile's tech support anyways in the event that somehow a miracle is sent my way.... Fortunately for me, a very kind gentleman by the name of Alex, employee number 786457, assured me that they will be fixing the problem within a 48 hour period. I was told there will be some Beta software sent to my unit "possibly". And yes, that was the word used... Not sure how far I can believe that, seeing as how a lot of you are having issues. But anyway, this is my journey. I will post some updates here n there to let y'all know the outc

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17 hours ago
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RKel32First activity
asked in Accounts & Services

Is it standard practice for CSR to provide false info in attempts to get a plan swap?

Chatted with a CSR today on the TMobile website regarding Perks at Work discount my employer offers.  They ensured me that you do not need a new line to get the discount and tried to pressure me into changing my plan immediately and they would handle the discount after they had changed.  I called the Perks at Work team and they told me he was providing incorrect information.  They they proceeded to waste my time for over an hour “looking for other discounts”, which resulted in nothing.  So I wasted over an hour going down a rabbit hole based on false information provided to me in an attempt to get me to switch my plan to Magenta Max.  What a joke.  I have a pdf of the transcript but because there is some personal info in there I’m not posting here.

0
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18 hours ago
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K4VWRookie
asked in TV & Home Internet

Nokia Software Version

What is the latest software version for the Nokia 5G21?  Mine is running 0313.  Thank You

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K
19 hours ago
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FireMelonFirst activity
asked in Accounts & Services

How do I turn off billing text messages like this?

I’m not even the primary account holder.

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gramps28
Pillar
19 hours ago
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MT MadmanRookie
posted in TV & Home Internet

Horrendous Download vs. Awesome Upload Speeds

It’s really strange with out Internet service as of late. Using Ookla I’ve been finding our downloads have been 2 MB at the best while our uploads 50 MB or better.  Normally it’s been 7 or so MB down and 2 MB or so on the up. I’ve done the reboot on the trashcan and a full shutdown restart with no changes. I called TMO’s customer service and the tech probed the gateway and then had me do a full shutdown/restart with no changes. This is the only thing going where we live besides satellite or dialup, we had DSL but the speed was 1.5 down at the best and now the port we had has been given to another customer  The neighbors are interested in TMO but I keep telling them to hold off until the convert an old Sprint tower near us but with these slow speeds it’s going to be a long wait.

15
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20 hours ago
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BlufkinFirst activity
posted in TV & Home Internet

Great signal until.....

I was very excited when we were able to get T- Mobile Home Internet. Setup was simple and we had 50 to 60 Mbps download speeds. Until about 7:00PM when our speed dropped below 10Mbps nightly. 4K was out of the question and anything HD had buffering errors. After numerous talks with Customer Support and several diagnostic tests it appears that T-Mobile oversold my area. I hope their capacity is increased as I really want to ditch Spectrum. Hopefully in the near future.

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J
20 hours ago
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SaintLucia1978First activity
asked in TV & Home Internet

Home internet device connection

Does anyone else have issues using air play for TV’s and devices using the home internet? If so is the work around that or does AirPlay itself violate the customer user agreement?

4
C
20 hours ago
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