Accounts & Coverage

8703 Discussions

Help! Internet keeps disconnecting

I worked from home for 3 months with NO issues using my T-Mobile hotspot but yesterday was a nightmare. Constantly dropping my connection to my corporate office. Were there issues in the metro Atlanta area yesterday? This CANNOT happen when I am working from home.

Network & Coverage

how to make digits website work

i am trying to use digits through the website. after signing in, i go to register my phone but its always gives the error:Please ensure your browser location is shared and refresh the page to register again. the problem is, i have enabled location sharing for this website. and refreshed, even comple...

Accounts & Services

Changing password every 60 days is a terrible policy

I recently log into my.t-mobile site and have to change my password due to this new policy. This new policy is terrible due to multiple reasons. Anyone who is current on IT security should know that changing your new secured/selected password to something new randomly causes more trouble than its wo...

Accounts & Services

Will hotspot work in Canada?

I have an Android phone on an old T-Mobile plan that doesn’t include all of North America. I’m in the US, but will be traveling to Canada next week. I’ll add North America ($10 per month) to my plan. Will this enable me to use my phone as a hotspot in Canada as well? Or just phone / text / data?...

Network & Coverage

No service at covered area and 2 bars

My house has 2 bars of service while it has Excellent signal. and i was at a beach a few days ago that had fair service and had no service. any soulutions, also i have a iphone 8 if that changes anything

Network & Coverage

Problems with reception, dropped calls, dropped texts, phone

Last year, I switched from Verizon to T-Mobile because of the stellar pricing available for unlimited data. However, the process of switching to T-Mobile was difficult and led to many conversations with the folks at T-Mobile. At first, I was wary about the customer service -- but by the time everyth...

Network & Coverage

Hamilton, Novato, CA

I wonder if the coverage folks now this, but :-a) 4G LTE Coverage Map | Check Your 4G LTE Cell Phone Coverage | T-Mobile is not working, The "Oracle server ..."b) I have tried twice, using T Mobile SiM cards in my home and even outside my home, and there is no service for T Mobile. My relati...

Network & Coverage

DIGITS line suspention cost

I want to temporarily suspend the DIGITS line my Apple Watch is on. I understand that when you have multiple lines and you suspend one or more of them, you are charged $10 per suspended line. My confusion stems from the fact that the DIGITS line it’s self is $10. It seems if I temporarily suspend th...

Accounts & Services

Refund owed for 1200 Iphone 11 pro max that UPS has lost

I returned a Iphone 11 that cost me about 1200 because I decided I needed larger storage space and it actually was having issues as shutting down continuously. Unfortunately It’s been a nightmare because it’s been during Covid and I was away because I was sick myself and turning for a member that i...

Accounts & Services

highly upset yrs of bad service

Yrs of bad service very shy not good with technology I keep getting ripped off no joke 2 lines 2 iPhones nothing works so you know how much I’m paying!!! Special boxes at residence to have them work still don’t what the f…

Network & Coverage

Loyalty towards Customer - failing T-mobile commitment

On December 5th, 2019 T-Mobile has given me promotional offered on Customer service call. With this offer I traded my old iPhone7, received iPhone11 and added new line as part of offer. I had informed that my existing plan will not change and there should not be any charges for iphone11 device. Howe...

Accounts & Services

entering promo code online

I’m trying to add a tablet line to my account and buy a new iPad, there is a promotion being advertised on the app itself as you’re checking out. Tell me way it gives me the promo code and at no point during check out can I find a spot to add it. its a promotion for 2 day free shipping.

Accounts & Services

T-Mobile Prepaid Phones - Tax Amount Increased!

I refilled my T-Mobile prepaid (pay as you go - legacy) phone. I added $10 to my phone account which gives me an additional 35 minutes added which will expire in one year for gold members. I used to only pay the NYS tax (8.875%), therefore on a $10 refill, you would think the total with tax should...

Accounts & Services

Text message full detailed report

Is there a way that i can see the full conversation between one of my lines and another? As in what is actually been sent and received for every text?

Accounts & Services

Trade in phones and your bill goes up!

So how many people trade in their phone during COVID 19 when all travel is essential only. By the time they were allowed to legally leave their house to take trade in phones to the UPS it was one week past date of trade in due, so instead of telling you that they will keep your phones and charge you...

Accounts & Services

Coverage problem.

I have studied and studied closely the T-mobile coverage map for my area. It shows that 4G LTE coverage is available in an area where I am not getting any signal. Other T-Mobile users have confirmed no coverage in this area. The area in question is located in Barnegat Township, New Jersey in the Cou...

Network & Coverage

Outage in 77358

Every time it rains in the 77358 area our cell service goes out. We can not make/receive phone calls and our data is down. We are going on day 2. What is the problem? We didn’t start having service issues until this year.

Network & Coverage

white listing

My husband has a current open ticket that has still not been resolved.He has called numerous time, was told it’s been escalated to Engineering but still no resolution. Messages from a certain domain are being blocked. He has asked to have it whitelisted but the issue is still happening. He’s a criti...

Network & Coverage

Service doesn't switch over from roaming

I’m a new customer, and I’m noticing a big problem with my service. When I am driving through a roaming area, my phone doesn’t switch back to native service when I re-enter T-Mobile’s coverage area. It will persistently roam, even after I restart my phone or put it into airplane mode. I currently...

Network & Coverage

very slow Data all over in USA.

I am an OTR (over the road) truck driver. 3 weeks ago I switched from AT&T to T-MOBILE. I have magenta plus unlimited plan with 4 lines. I have expected T-MOBILE as a reasonable provider but the data speed is so terrible slow all over in USA. It is not acceptable. I will go back to AT&T. A...

Network & Coverage

A tmobile representative gave my now ex woman my information

How can I find out who gave out the information from tmobile account to my ex woman? I want to have them fired and will take legal action if these issues aren't resolved.

Accounts & Services

why does T-mobile send verify code to cell when I change my SIM?

this is the 2nd time i’ve had to change my PIN in past year. But when I go to my account to change my SIM or call to change my SIM it requires a verify code, which is automatically sent to my cell phone WHICH I CANNOT RECEIVE BECAUSE I HAVE A NEW SIM CARD! Can someone explain why this is the policy...

Accounts & Services

Cant login to upgrade

I just made my account and when I went to login it made me select my security questions. Then it just pulled up a red exclamation point. Now every time I try to log in I get a red exclamation point with no text

Accounts & Services

Getting voicemail notifications from phone app on S10 but no voicemail in the inbox

I have had this issue since I moved over to TMobile in March 2019. I will get a “New Voicemail” notification several times a day or more with no voicemail in my inbox. I’ve called TMobile support for this issue but the best advice I get is call Samsung after they tried resetting my network settings...

Accounts & Services

Problem with promotion

I’m hoping someone can help me here. Back in March, I purchased a Galaxy A10e on promotion that it would be free with the activation of a new line. The new line was added the same day the phone was ordered. After 3 months, I was still not seeing a bill credit, so I called support. I was told this...

Accounts & Services

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