Accounts & Coverage

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9912 Discussions

pganneFirst activity

T-Mobile app keeps stopping.

This issue with the “T-Mobile app keeps stopping” has been going on for many months. About a month ago, I found out in this forum that t-mobile was aware of the issue & was working on it. It stopped for awhile & started again a few days ago. This is beyond annoying. I have tried everything I could think of - uninstalling the app, updating the app, reinstalling the app, rebooting after doing anything new, etc. At times my phone is almost unusable because the message pops up when I am trying to do something crucial - like making a payment to a medical provider. This can’t be that difficult of a fix. T-Mobile - your response to this issue is unacceptable. When are you going to fix this issue permanently. I am tired of my phone being held hostage to your dismissal of this problem & your refusal to make a permanent fix.

3 hours ago

gilbostonRookie

asked in Accounts & Services

Change confirmation to email

I have a T-mobile phone and I only use it for emergencies. Where I live I do not have any bars, always zero. Every time I need to access my T-mobile account, I am asked for a confirmation code that is sent to my text message. The problem is, that I cannot receive any message because I have a zero bar. My phone does not work at all in my house. Sometimes I have to walk out of the house to get the message. I have Wi-Fi at home and I would like to have the notification sent to my email instead of text message to my T-mobile phone number.

5 hours ago

tvachonFirst activity

asked in TV & Home Internet

Home Wifi not added to saved network on Android

I have a Pixel 4a, and just got TMo home internet. So far I’m loving the speeds and the cost. I have the Arcadyan gateway. I can connect my phone with no issues.However,I never see the network added to my saved network list, and if I get disconnected, I get an authentication problem, and it doesn’t reconnect. If I cycle power on my phone, it connects with no issue, or I have to enter the password to get it to connect.My wife also has a android phone (moto-G) and it works as expected, so I suspect it’s a Pixel problem, although I had no problem with the Netgear router that I used prior to switching. Anyone see anything similar? Thanks

5 hours ago

RevivalofthesoulFirst activity

asked in TV & Home Internet

IP Location issue

So apparently I cannot connect to sites that need to verify your location because my new tmobile internet service shows me as being located in a State that is different from my actual location.Been on hold for 50 mins to speak to someone, not sure if I will get anyone tonight and this is not looking good for customer service support that you don’t have a different number specifically for tech issues like this.

5 hours ago

AMITG111First activity

posted in Accounts & Services

my iphone 13

hii broke the screen to my iphone and the back piece as well. i know i had either a warranty or insurance and my question is im tryna get it fixed but im not trying to pay 378 or whatever just got a screen when theres other phone companys that keep sending stuff saying theyll pay my bill and give me the newest phone if i switch. so is there any way you can let me know if i can get my phone fixed for cheap if not ima just have to leave t mobile especially with everything getting more and more pricey.let me no what i can doplease and thanksTG

7 hours ago

EmmieFirst activity

asked in Accounts & Services

will a unlocked sonim xp3 phone work for t-mobile after january 1 2022

will an unlocked sonim xp3 phone work for tmobile after january 1, 2022

7 hours ago

RWS1974First activity

posted in Accounts & Services

Military Verification Error

How is that this has been a problem for 2 years and not fixed? I just switched to T-Mobile and am starting to think that I may have made a huge mistake. I cannot get my military verification to upload. It just keeps giving an error and says try again. I have tried reducing file size, changing file format, changing web browser and still get the error. I see in the related topics that this has been a problem for over two years. What the heck, two years! You only have so long to verify before getting taken off the Military Magenta Plan and they charge you more. Has anyone actually been able to get their military status verified successfully?

10 hours ago

CclcFirst activity

asked in TV & Home Internet

no internet

Having issues connecting to my internet...it says connected but no internet and I've already restarted my router

10 hours ago

sunnyhazeLearner

asked in Accounts & Services

can't send specific text message

I’m trying to text the following link and while my phone indicates the message was sent, the receiver never gets it. If I use AT&T the message sends fine. https://www.canadiancovidcarealliance.org/media-resources/the-pfizer-inoculations-for-covid-19-more-harm-than-good-2/ How do I turn off the censorship feature?

11 hours ago

jefftexterFirst activity

published in Accounts & Services

T-Mobile Customer Service did a fantastic job!

9459

12 hours ago

rbk070483First activity

asked in Accounts & Services

calls from jail

so my friend currently is in county jail and has been calling me for months and i have been getting the calls until recently, however the past maybe 2 months or so he has called several times where it doesnt even ring on my end but it will his and eventually get my voice mail and when you look at my call records the number shows up on there too...it doesnt happen every time he calls the past 2 months just sometimes...my account is in good standing and i prepay for jail minutes with my credit card so its not like i even add them to my tmobile bill...anyone else have this kind of issue or has? can anyone help? i called customer service and basically they didnt know why either and this doesnt happen with anyone else

13 hours ago

Paulo88First activity

asked in Accounts & Services

One Plan Vs Magenta ?

Hi All,I’m currently on the One Plan @ $164 pm. I was looking at the other plans and Magenta appears to be the same with a few extras and it will even save me a little money as its only $160 pm.Can anyone confirm that this is indeed the same plan with extras, I dont want to lose my Netflix etc. TIA.Paul

13 hours ago

will228First activity

asked in Accounts & Services

Phone number change

How much does T-Mobile charge to change your phone number?

13 hours ago

jlillardHelper Level 1

asked in TV & Home Internet

Home Internet Static IP

Is it possible to get a static IP with the 5G Home Internet service? Normally I wouldn’t need it but since my connection dies at least once a week I get a new IP every time my modem reboots. I work from home and whenever my IP changes I have to update some of my clients’ firewalls.

14 hours ago

scottewingFirst activity

asked in Accounts & Services

Are trade-in rebates just a scam?

Has anyone ever actually gotten any money back for a trade-in? I’ve been trying to get one for WEEKS now. I’ve called 4 times and each time I spend about an hour explaining it all again to the next person. I get assurances that it will be taken care of, but still nothing!Problem started when whoever sold me the phone that had a rebate, didn’t attach the rebate to that sale. In too much of a hurry to get that sale done and get that commission I guess!I’m convinced these rebates are just a SCAM! They don’t even know my issue so apparently no notes are made to my account or records. Gotta be a SCAM!

14 hours ago

Allergic FungusFirst activity

posted in TV & Home Internet

NAT/forwarding issues while gaming/streaming

Hey guys, I'm new here... I just got my gateway in yesterday... I must say, I'm highly disappointed and I only wish I researched this further before I ordered it...I've already done multiple searches on this topic, so I'm not gonna ask the question I've been wanting to ask which was: "Why isn't my connection open NAT?", or "Why can't I port forward?". I've pretty much answered all of those questions myself by simply searching. I have taken it upon myself to call T-mobile's tech support anyways in the event that somehow a miracle is sent my way.... Fortunately for me, a very kind gentleman by the name of Alex, employee number 786457, assured me that they will be fixing the problem within a 48 hour period. I was told there will be some Beta software sent to my unit "possibly". And yes, that was the word used... Not sure how far I can believe that, seeing as how a lot of you are having issues. But anyway, this is my journey. I will post some updates here n there to let y'all know the outc

14 hours ago

WhoDey NationFirst activity

asked in Network & Coverage

Get coverage at my house

My neighborhood does not get cell receiption. When power goes out cannot make an emergency call that bad. I know that company wants to reach people. How can I get to the right department to get this looked at and maybe bring, at least, T Mobile into the neighborhood and being able to start looking at them for other than phones as well?? Thanks a lot, First time Poster!!!

15 hours ago

enkratesFirst activity

asked in Accounts & Services

T-Mobile General Care Support provided misinformation and messed up my plan - Need help/advice

Hello,Last month, I reached out to T-Mobile Customer Service (Richmond center) to add a 3rd line. Since I am on a grandfather plan, the Customer Service rep told me that they can't add a 3rd line to my account, and that the only way to add a 3rd line is for for me to upgrade to the new Essentials plan. I declined because the costs of the Essentials plan did not make sense financially (my monthly bill will almost double by adding a 3rd-line).After I declined the upgrade offer, the Customer Service rep put me on hold and conferred with her supervisor. She came back and told me that since I've been a loyal customer for 12 years, they will honor my original (grandfather) plan. Her supervisor approved it. She will add a 3rd line for $20 more ($10 talk/text and $10 data). I was happy with this offer and told her to add a 3rd line to my account. I also bought a new iPhone 11 via T-mobile for the new line.A couple weeks later, I received the iPhone and activated the 3rd line. I checked my acco

15 hours ago

SlothyFirst activity

asked in Accounts & Services

still being charged

I switched to mint mobile from T-Mobile last month and am still being charged for my TMobile account. But when I switched I lost all access to my TMobile account so I can't go on chat and talk with anyone. I work days and am unable to call at normal hours. Is there an email that I can talk with someone to fix this?

15 hours ago

DisgruntledArkadyanUserFirst activity

asked in TV & Home Internet

Advanced Settings Arcadyan KVD21

Does tmobile read these forums? It is absolutely imperative that they un-lobotomize the firmware to provide the ability to 1. disable wifi, 2. change the admin password. this is pathetic.

16 hours ago

kimikoFirst activity

asked in Accounts & Services

incoming caller ID

I had Sprint, and fully switched to the T-Mobile network a few weeks ago. Since then, my incoming caller ID has shown some calls as “Scam Likely”, and there’s no way to see the number until it’s in the missed call log. Yesterday, a call came in as “Credit One Bank” and I didn’t answer because I didn’t know what that was. Turned out to be my veterinarian office calling! Didn’t know until I herd the voicemail. Is there a way to just get the phones numbers to display for incoming calls?

16 hours ago

JHBRookie

asked in TV & Home Internet

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