Knowledge base
About our CommunityGet started4 How tos and guides5 Ranks and badges2
Community
Accounts & CoverageAccounts & Services7052 Network & Coverage2004 T-Mobile for Business78 TV & Home Internet471
DevicesAndroid3656 Apple878 SyncUP and IoT368 Other Devices1062
Just for FunBlog & Updates157 Magenta Lounge423

Ask a question
Login

Accounts & Coverage

Accounts, Plans, Business, and Entertainment

9605 Discussions

Recently active

Most replies Most views Newest first

VERY SLOW on TMobile Home internet

New to TMobile home internet, couldn’t wait to receive the new tower. It’s a NOK 5g21 HW Ver 3TG00739B.After initial set-up it seemed to work OK, and was fast compared to our cell phone hot spot.Now not so much….Was on the phone with customer support for over an hour yesterday trying to get the to...

TV & Home Internet

Using the TMobile ISP Box sim in a Netgear LB1120

I have the unlimited TMobile ISP internet modem, and it works ok, but it has limitations that I can solve by using a different modem. The TMobile ISP box does NOT have a bridge mode and it does NOT have external ports for external antennas. For those of us in rural areas this means we get maybe 1...

TV & Home Internet

Showing Wrong Time Zone and T-Mobile Can't Fix

Been on the phone three times to T-Mobile support. Last time, it took one hour. They supposedly have "recycled" the device to get it to show the correct time. Nobody from T-Mobile knows how to fix it. They tell us to manually set the time. We did that, and a few hours later the devices show the wron...

Accounts & Services

Loss of secondary signal on Nokia gateway

This apparently is a well documented issue but I can’t seem to get any real support on this problem. I’ve had the home internet for about 2.5 weeks now and it for the most part has been fantastic. Almost a half a gigabit download speeds with over 100mbps upload using B66/N41 primary/secondary with a...

TV & Home Internet

Emergency Broadband Benefit

I am trying to apply for the Emergency Broadband Benefit on the Home Internet service. I am not able to access my online account via https://www.t-mobile.com/account/. I have been told by customer service that it will be a couple of weeks before they will have account access repaired. All of the...

TV & Home Internet

One PLUS Plan - Can't Enable HD Video

Hi,I've been trying to enable HD video over LTE with no success; the page simply tells me the line is not eligible, despite being on One PLUS. I chatted with a rep who had a tech assist them which led to me being asked for a callback as they had to create a service ticket and escalate it. I explaine...

Accounts & Services

Having difficulties when trying to order new sim card

Needing a nano sim for new phone. I have a ‘simply prepaid’ account on autopay, but am unable to use the online store to buy new sim card. When signed-in to my account I goto shop> phones.. store opens up in new tab.. click on sim card.. click select item.. site asks if I’m a new or existing cust...

Accounts & Services

Iphone not receiving sms text verification code

Hello,I am not receiving any Short Code message service messaging?

Accounts & Services

Will everyone get 5G modem?

When I signed up for T-Mobile internet, I received the white square modem. I now see where people are getting the tall cylinder 5G modems and was wondering if T-Mobile will eventually send me the 5G modem to replace the non 5G modem received. Has that happened for anyone? Tom

TV & Home Internet

Sending E-mail SMS to T-Mobile Phone

Hey there!My name is James, let me start with the summarized version of the issues: When sending a message from Gmail to a phone number **********@tmomail.com, the message successfully reaches the phone when that address is entered into the "To" or "Cc" field of the email, but the message is blo...

Accounts & Services

Store Experience

Thank God I’m not yet 14 days into this nightmare. First, signed up for new service and phones in Nacogdoches Texas, was both my wife and I worked with a Astrid, she’s the worst pathalogocal liar we’ve ever met. She lied about everything, and actually told us, “don;t worry about that amount, it’s...

Accounts & Services

White Askey LTE modems getting firmware updates

Just noticed some metrics are now getting reported with decimal values (had always been whole numbers). Checked firmware version, and sure enough it has updated. Found this in the log: So it literally updated last night. No idea of any other changes. Will have to go through this weekend and see i...

TV & Home Internet

Lied to about refund

I overpaid T-Mobile twice this happened because I had made the first payment after making it 10 days later my account said I owed that amount again. I called T-Mobile customer service and they told me that if I didn’t pay the amount again I would be sent to collections. I have been getting sent in...

Accounts & Services

WiFi router sugestions that can use different IP address for Home Internet 5G Gateway

I tried to use the Home Internet 5G Gateway/Router in my home network setup, but unfortunately, the router has it’s base IP address (i.e. 192.168.x.x) hard coded into it’s OS, and CANNOT be changed. I have an existing large (for home) WiFi/hard wire LAN network setup on IP base of 10.0.x.x. I have w...

TV & Home Internet

Article Was lied to by sales rep in T-Mobile store and his manager, can i be refunded?

On 9/2/109 I visited the T-Mobile store located at 252 W Stonebrook Pkwy Suite 570, Frisco, TX 75034. My primary reason of visiting the store was to seek for help on a billing issue. While I was there, Andre, the representative who was helping me with my issue, brought up the promotions that were...

Accounts & Services

5g home modem

I have been tracking outage on our 5g home modem internet service. In the last 24 days the internet has gone down 7 days. When it goes down I power off the modem, then power it back on after about 30 seconds. Every time, it comes back on line almost immediately and works fine until it fails again...

TV & Home Internet

T-mobile never stopped billing me even months after account closed!

Hello,I need help and T-mobile customer service on the phone is very difficult to talk to. Although they are nice, and they seem eager to help, they do not understand the problem and they keep making up answers hoping one of them will stick. None of the stick.IntroductionI had service starting in la...

Accounts & Services

Home Internet Goes Out Every Couple of Hours

I switched my home internet to Tmobile last June and haven't any issues until this week. My internet keeps going out every couple of hours. Turning the tmobile router on and off temporarily fixes the issue only for it to happen again sometimes in less than a half hour. When it does this I can connec...

TV & Home Internet

Tmobile Home Internet with Tmobile Cellspot

Hey,so two days ago I received my tmobile home internet gateway router and it works great with one issue I have not been able to overcome which is I also have the cellspot for expanding coverage in my house as there is hardly any to no signal within the house to use our phones. We have wifi calling...

TV & Home Internet

Missing Phone Numbers and Texts from Usage

I read the answer from a year ago and that can’t be correct. My text usage has numbers from friends and family that are iPhone to iPhone and on the “wireless network”. If those numbers show up, why wouldn’t all iPhone numbers? And regardless, the phone number(s) on my usage history should always be...

Accounts & Services

Voice messages

I know voice messages are automatically deleted after a certain time period. Is that also the case for locked voice messages in visual voicemail?Thanks,Valerie

Accounts & Services

how can i get the bogo on new samsung phonr without adding a new line?

I have had my account for over 12 years at one time we had 10 lines, now as the kids grow up and move out we have gone down to 5 lines. We still pay for some lines of kids in college. But two of them need new phones I don’t want to have to add new lines just to get the new special for the Samsung 12...

Accounts & Services

Date of Auto Pay

So I just set up autopay for my account. The bill is due the first of each month and the autopay is saying the money will be taken out of my account on the 29th. I was always told to set up autopay at least a week in advance so this date is slightly worrying me and I have not found a way to change i...

Accounts & Services

5G very slow all iPhone 12 Pro Max

I am noticing that 5G is very problematic in the Tampa area and I was wondering if anyone else is having this problem. It is so bad that I may have to switch carriers because even though I have full bars on 5G I cannot make a call or browse the Internet. I thought 5G was supposed to be blazing fast...

Network & Coverage

Ticketmaster Tickets

Is there a specific code we need to buy concert tickets?

Accounts & Services

Page 1 / 385

15,744: Topics
82,785: Replies
1,192,458: Members

Sign up

Already have an account? Login

Social Login

Login to the community

Social Login

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

Accept cookies Cookie settings

Cookie settings

We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.

Basic
Functional

Normal
Functional + analytics

Complete
Functional + analytics + social media + embedded videos

Accept cookies