Accounts & Coverage

8861 Discussions

T-Mobile Tuesday reward this week for Burger King doesn't work (or is it just me?)

I notice that the Burger King deal does work. You are supposed to copy the code, go to the BK app, click on the T-Mobile Tuesdays banner, enter the code…….oh wait, the T-Mobile Tuesdays banner is there but it is the only link/banner in the app that doesn’t do anything when you click it. I logged ont...

Accounts & Services

GALAXY S20 G5 disruption with txt and calls / not wifi or cell data related and many other issues

I keep having problems with my new Galaxy S20 G5 , disruption of service, random message of no cellular data available, and so on, this is a $1000 phone and it’s not working correctly !!https://us.community.samsung.com/t5/Galaxy-S20/Galaxy-S20-G5-disruption-with-txt-and-calls-not-wifi-or-cell/m-p/14...

Network & Coverage

delete this account

can we please erase this support page for me plz

Accounts & Services

Final bill with negative total due amount

hello, I have received Final bill from T-mobile that has negative total due amount. I believe that means there is a refund due. I switched from T-mobile almost 2 months back, and this is second bill with same amount has been sent. Not sure what I need to do to settle the account.I tried guest pay, b...

Accounts & Services

Filing a complaint

I really want to file an official complaint. Where do I find a complaint form?

Accounts & Services

Unable to setup autopay on prepaid account (Continue button disabled)

I've tried several times and on a few different browsers (Chrome & Safari) but am unable to setup autopay on my prepaid account.No matter what options I select (I really want it to 'cover my chargers') the "Continue" button is *always* disabled/greyed out. Yes, I've checked and unchecked the 'ad...

Accounts & Services

Home Internet - 4G LTE downgrades to 3G (HDSPA) and Back

Was very stable for the past year but in the past month the Home Internet service has been flip-flopping between 4G LTE to what it is calling (HSDPA_PLUS) 3G (you see this in the Tech Status field on the status page). 4G speed is pretty consistently above 50Mb/sec and the 3G speed is down around 6...

TV & Home Internet

5G stand alone update

Having both a oneplus 7t pro 5g and a oneplus 8 5g when might they receive the stand alone update? As of today neither have any updates since June.

Network & Coverage

T-mobile rep asked me to go to AT&T

Our company have a website for employee discount. Currently there’s a employee discount promotion for AT&T Unlimited Elite plan. I compare that to the T-mobile’s Amplified (Same as Magenta Plus) plan. AT&T’s “unlimited” 4G limit is 100GB while T-mobile “unlimited” 4G limit is 50GB. The mobi...

Accounts & Services

Scam Text Messages

I am getting SCAM text messages from the following phone number 1 (***) ***-****.A 15 year old girl named Mary from Panama made a Huge discovery in quantum computing that would lead to global commercialization of quantum computers and drug discovery for cancer, HIV/AIDS, and other diseases.If you ag...

Accounts & Services

Text to landline

Does TMobile support text to landline and if so how to I enroll or activate this service as it's one I need and it's very important that I am able to

Accounts & Services

duplicate network exception

Network & Coverage

If it's improved service today, can't they leave it that way?

Long time T-Mobile customer with 9 lines of service, sometimes I ask why I stay. Over the past few months the service is going down hill, only the ads tells it’s better (it’s not). Yesterday afternoon I did have great surprise, results of a speed test showed 100 Mbps down, 5 Mbps up. It’s held for a...

Network & Coverage

Extended LTE in Chapel Hill, NC

Why is there still no Extended LTE to help coverage in deadspots and inside buildings in Chapel Hill. There is Band 71 and 5g coverage in large unpopulated areas of Duke Forest between Chapel Hill and Durham , and both 5g and Band 71 and coverage in the tiny town of Pittsboro, which is south of Cha...

Network & Coverage

Service in Sioux City, IA

Hi. We moved from Los Angeles, CA to Sioux City, Iowa and service has been terrible! Especially in Sergeant Bluff, IA. It’s a complete dead zone. I live right on the border of the two cities. How can we see about getting a tower over here? I know Sprint was serviced over here but people say they had...

Network & Coverage

How to get a history of all my old text messages

???

Accounts & Services

iphone 11

My husbands incoming and outgoing calls are showing up on my phone. How can I fix this?

Accounts & Services

New account - how to resolve a billing dispute after T-Mobile pulled a bait-and-switch move?

I just switched to T-Mobile after 16+ years with another carrier.When chatting with the rep, I was offered 2 x free phones.After switching to T-Mobile, I found they are billing me for both phones.When challenging their reps in chat, I was told the offer was an "error" and they are refusing to honor...

Accounts & Services

complaint about customer service

I’m very disappointed on the service you guys provided to me today I’m a freaking bartender how would u guys expect for me to pay my bill if all the bars r close yet still u guys tell me u will call me n 30 min n nothing it’s been 5 hours n freaking call if this is the service I’ll will get from u g...

Accounts & Services

Bestbuy. Buy Sprint iphone but immediately unlock to T-Mobile

I have account credit at Bestbuy that I want to put toward a new iPhone. However T-Mobile is not listed as a carrier for the iPhone 11 and I presume the as of now unreleased iPhone 12. Do you see any issue in buying a Sprint iPhone outright then immediately unlocking to T-Mobile? I’m hoping this sho...

Network & Coverage

Dropped calls in my house

I have had a problem with calls dropping when I am at home. I live in Chicago, and my phone works fine everywhere but at home. I am talking fine, and then, the call goes dead. Sometimes it comes back, sometimes not. I thought it was my old S7 which was the problem, but I just got a new S10 and it...

Accounts & Services

Web site won't let me add a payment method

I can't add a new credit card to my account when using the web site from a desktop computer with Firefox for Windows (v62.0). After logging in, I select Profile, then click Edit next to Manage Payment Options. I briefly see a Visa logo and Edit/Remove links for my current credit card, however the...

Accounts & Services

Unlock T-Mobile LG v40 ThinQ Purchased from Amazon

Dear T-Mobile:When I unlock my LG V40 ThinQ from my TMobile account, it says "IMEI not in T-mobile system",but this is definitely a Tmobile device with all the Tmob locked apps and Tmobile boot logo and music etc...Its model number is LM-V405TA (same as LG v40 ThinQ sold by TMobile).I purchased the...

Accounts & Services

Why is my automatic payment coming out before my due date?

So my bill date is the 27th and I plan my bills based on that date but I got a text message today with my auto pay date and it’s the 24th. I looked back and it has been either the 23, 25, or 26th for the past few months too.Why?How can I plan on my bills if the auto pay date isn’t the actual due da...

Accounts & Services

Is there a way to split my bill?

Hello, I am in a family plan along with my parents, I keep forgetting to send them money on time every month. Is there a way to split the bill where I get my own? Or a way for me to get Bill Reminder notifications so I don’t forget?Thanks!

Accounts & Services

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