Knowledge base
About our CommunityGet started4 How tos and guides5 Ranks and badges2
Community
Accounts & CoverageAccounts & Services7203 Network & Coverage2054 T-Mobile for Business82 TV & Home Internet528
DevicesAndroid3649 Apple896 SyncUP and IoT367 Other Devices1065
Just for FunBlog & Updates158 Magenta Lounge413

Ask a question
Login

Accounts & Coverage

Accounts, Plans, Business, and Entertainment

9867 Discussions

Recently active

Most replies Most views Newest first

Nintendo Switch w/NOK 5G21 Gateway

I was thrilled to change from my previous provider to T-Mobile’s internet. The speed is great. The service has been super reliable. Where I’m having trouble is on my Nintendo Switch. I can’t get visitors on my island on Animal Crossing. I can’t race against friends on Mario Kart. Virtually all onlin...

TV & Home Internet

Waiting for YouTube TV Discount Code?

I’m a Tmobile Home Internet User. I filled out the form twice to get the YouTube TV discount as long as 8 days ago. Still no code. Any other people get a response from the signup form to get your signup link to get the $10/month discount?Calling support is always such a dead end with this company...

Accounts & Services

can't redeem $10 off youtube tv

everytime I try to add it. it only give $10 off the first month and it say Promo code not accepted

TV & Home Internet

SIgn-up offer changed?

So I talked up T-Mobile so much that my better half called and talked to them. They made such a great offer that we switched 3 lines from Verizon on the spot. A few days later when the new phone and two SIM cards arrived we called to get help porting the numbers and were told the original salesman p...

Accounts & Services

Mesh Wi-Fi 6 System

On the new grey 5G home internet box, when you connect to its web page (typically http://192.168.12.1/), on the Overview screen, under the Devices panel, one of the items listed is “Mesh Wi-Fi 6 System”, just above “Wireless” and “Ethenet”. This implies a third way of networking devices (it currentl...

TV & Home Internet

Touch screen not responding

I’m not certain as to what the problem is, but … the touchscreen on my mobile phone is not responding to either a stylus pen or my finger. I can’t power off or restart the phone, I can’t answer the phone if someone calls. I can’t unlock it. What do I do? What can I do?

Accounts & Services

Stop digit from ringing on 2 devices at a time

Hello I installed Digits so I can monitor my second phone when I’m away from home but I wanted to stop ringing on both devices when I’m at home , how can I make it stop ringing on the phone that I downloaded the app in? Gabe

Accounts & Services

So Long, And Thanks For All The Fish

Well T-Mobile, you win. After nearly 3 months of complaints, phone calls, lies, and frustration, I'm throwing in the towel and canceling my home internet plan. Your stakeholders and corporate executives can rake in the cash pulled fraudulently from the pockets of poor people and seniors citizens. C...

TV & Home Internet

Grandfathered Simple Choice is not $10 for added lines, wrong info TM

I recently messaged TM to inquire pricing for adding a line to my Simple Choice North America 6GB Family Match. I explained that I was grandfathered in that plan and was hoping it was still $10 for adding lines. The rep confirmed it was in fact still $10 each line for my grandfathered plan. So, I we...

Accounts & Services

EBB feedback

Deleting my valid concern and criticism isn't very nice T-Mobile. Until you fix your website and inform potential consumers about what benefits are available to them and which aren't, you are misleading your customers. People need to know if they do not have a Home Internet Plan active before Marc...

Accounts & Services

qwdqwdqwefe

1swefeefwefwegfverghthrtj

Accounts & Services

Backordered

Being fed up with my current internet provider raising cost, data caps and chargers for overage, not great speeds, as well as bundles of services I don't need I decided to switch or at least give T-M a try. My current contract is up in Aug and will go up quite a lot unless I sign up for a long term...

TV & Home Internet

5G very slow all iPhone 12 Pro Max

I am noticing that 5G is very problematic in the Tampa area and I was wondering if anyone else is having this problem. It is so bad that I may have to switch carriers because even though I have full bars on 5G I cannot make a call or browse the Internet. I thought 5G was supposed to be blazing fast...

Network & Coverage

Anything I can do to improve reception while on vacation in Finger Lakes?

Despite Tmo claiming there is service, I can not receive a signal in the Ithaca area. I have to be up there for a week and can not be without any kind of phone service. Any way to improve this and actually be able to connect? I am by no means a techy, but it seems in an area that popular, that boast...

Network & Coverage

Clarification Please

Please read the statement below and tell me your interpretation of it. During congestion, customers on this plan may notice speeds lower than other customers and further reduction if using >50GB/mo., due to data prioritization. Video typically streams on smartphone/tablet at DVD quality (480p)....

Network & Coverage

Article Tower upgrades, slowing speed and fluffy talk

I've noticed over the past couple weeks that my speeds are really taking hits throughout the day gradually becoming slower and slower. I wanted to blame this on the influx of Florida residents escaping hurricane Micheal into my immediate area but most of them have returned home by now.I also conside...

Network & Coverage

My T-mobile app for prepaid

The My T-mobile app hasn't worked for almost a month. I called 611 and they said it doesn't work with prepaid accounts. Is this true?

Accounts & Services

Customer Service abysmal, 30 day wait for PROCESSING new phone order?

I placed an order online for a phone upgrade on the 18th of this month and was initially given an estimated time to ship between 7.28.21 - 8.3.21. Checking today I see an updated time to PROCESS listed as 8.10.21 - 8.24.21. Why in the world would it take an entire month to process, and in what wor...

Accounts & Services

Employee Review

Can I leave a T-mobile employee review anywhere?

Accounts & Services

Store Experience

Thank God I’m not yet 14 days into this nightmare. First, signed up for new service and phones in Nacogdoches Texas, was both my wife and I worked with a Astrid, she’s the worst pathalogocal liar we’ve ever met. She lied about everything, and actually told us, “don;t worry about that amount, it’s...

Accounts & Services

T-Mobile Home Internet Service - BYOD?

I just switched to the T-Mobile Home Internet; received my gateway device; and I am not happy with signal strength of the device. I am put on Band 12 most of the time and speeds are terrible. With my previous provider I used a MOFI 4500 modem on AT&T network and I could lock in to Bands 2 &am...

TV & Home Internet

Network

I was with Verizon for many years and switched to T-Mobile this summer with the excitement of blazing fast magenta 5G and the promise of a lower bill and payoff of the balance remaining on my device from Verizon. Months later, I am still waiting for that virtual Visa card to pay off Verizon, I’m gon...

Network & Coverage

Article Multiple in California no connection issues data, talk text modernization lengthy hurdles

I've been with Tmobile for a long time i left it once because coverage could have some improvements I gave a second chance because I belief in Tmobile's model and saw it was doing way better. Now its been complete 4 plus years since I came back I do give kudos for build from top to bottom from wh...

Network & Coverage

identification

Hello , I know the rule that need to show ID to access to make any purchases at T-Mobile but ,does the employees check the debit card to make the purchase as well?

Accounts & Services

Ousted Gold Rewards User

Is anyone else not feeling the love? T-Mobile said that if we were grandfathered in, and as long as we maintained a phone number, gold rewards would be available for us. They lied!!!Now, I am a booted gold rewards customer band I see no reason to stay with TMobile. What happened to the love for your...

Accounts & Services

Page 1 / 395

16,019: Topics
82,261: Replies
1,193,898: Members

Sign up

Already have an account? Login

Social Login

Login to the community

Social Login

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

Accept cookies Cookie settings

Cookie settings

We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.

Basic
Functional

Normal
Functional + analytics

Complete
Functional + analytics + social media + embedded videos

Accept cookies