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Accounts & Coverage

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T-mobile FALSE Trade In offer and do not fall for it

Recently we have trade in our old mobile and added new line to the existing group using a promotion offer, they have promised overall 500 trade credit for old mobile and adding new line as per the promotion. Unfortunately T Mobile is not good enough keep their word and simply saying promotion is not...

Accounts & Services

Some websites wont load. Tmobile home internet with NOK 5G21 GATEWAY

I've been having this issue from day 1. My connection is pretty good I get on average 40mbs down and 5 up. Never disconnects according to gateway and network overview page. However sometimes YouTube just stops loading pages when I refresh or try to navigate to another page. If I'm watching a video t...

TV & Home Internet

How to check tower maintenace status?

I have had home internet service since November, and overall it has decent. I received the new modem (Nokia 5G) last week and had help from tech support getting it activated, but ever since, my ping and latency has been pretty bad.. even loss packets at times.Streaming is alright, but playing games...

TV & Home Internet

Activating a prepaid phone to postpaid

I was thinking about buying a brand new Straight Talk prepaid phone but I want to know if I would be able to immediately activate it on the postpaid T mobile network? I know with Verizon they have a minimum prepaid activation time period before the phone allows you to activate it on a postpaid netwo...

Network & Coverage

tvision connection issues

Is anyone else having connection issues with TVision? I have had the service for about a month and it is unwatchable. Keeps saying network error reconnecting net-826.

TV & Home Internet

CAN SOMEONE FROM T-MOBILE GIVE THE SOLUTION PLEASE? spam text messages sent from email addresses (edu.vn,

If this is supposed to be an avenue for T-mobile to assist customers, can someone from T-mobile support/tech please seriously….give us help? CAN SOMEONE WHO IS WITH T-MOBILE WHO SEES THIS MESSAGE, PLEASE ESCALATE THIS UP AND HELP GIVE US T-MOBILE CUSTOMERS SOME REAL FIX? There needs to be some type...

Network & Coverage

TVision/Connection

How do I play TVision on my TV? Do I download the TVision App and what if I can’t find the app?

TV & Home Internet

Restart router daily?

For my t-mobile home internet, I have to restart the router daily otherwise I drag down from 80+ mbps to something like 20mbps. Are better routers coming out? Am I the only one this is happening to? I have called support before on this and they just have me reboot or reset the router but it even...

TV & Home Internet

Anyone had problems with inmates calling cell even with GTL acct?

I set up a GTL acct for my loved one to call me, but for some reason it’s still not going through. I called GTL they originally had it blocked so they unblocked it, so idk if it’s something on tmobile side? Wating to talk to a rep but it’s taking long.

Accounts & Services

How can I block ALL text messages sent from EMAIL ADDRESSES?

I am receiving text messages from email addresses, How can I block them?

Accounts & Services

Tmobile Home Internet with Tmobile Cellspot

Hey,so two days ago I received my tmobile home internet gateway router and it works great with one issue I have not been able to overcome which is I also have the cellspot for expanding coverage in my house as there is hardly any to no signal within the house to use our phones. We have wifi calling...

TV & Home Internet

No service after tower upgrade

Who do I call to have someone check the service in our area? I got the home internet two weeks ago and the first week was pretty decent, even with the low signal in our area (I was still getting around 1-2 Megabytes a second), but after finding out they were working on a tower nearby, we have lost...

Network & Coverage

Crack software

How can I crack software on my mobile which I was using since 2019 and was going well. Now I need to upgrade some software. Procide me a possible and fruitful sollution.Thank you!

T-Mobile for Business

Cant login to forum

Hello,I am unable to login to the forum using MS edge I can type phone no. and password then I get a error F-451 opps it seems our wires are crossed try again later. I can login with firefox but I use MS edge and don't give me your ridiculous canned reply clear your cache and use another browser whi...

Accounts & Services

Google Assistant and Gateway internet

Curious on why my tmobile home internet gateway won't connect my Google assistant/Home devices. Is it because of competition with Google Fi. I've noticed when it connects to the Google server upload speeds just go to 0 like it is blocking me to send data packets. Even tried getting on the Google Fi...

TV & Home Internet

Article The Future of TV is TVision

T-Mobile is taking on the Cableopoly, addressing even more pain points and righting even more wrongs on behalf of customers. TVision is TV done right. It’s everything you love about cable and streaming services — including live news and sports options — minus the stuff you don’t, like clunky boxes,...

TV & Home Internet

Constant Wifi Calling Notificatiom

My wife and I keep getting a constant notification about wifi calling preferences being updated. We cannot turn them off. Anybody having the same problem? On samsung phones.

Network & Coverage

VPN issues

All devices and home network are good. Signal strength is 2 bars (weak, but functional). Spouse needs to set up VPN to work from home, but even IT from the office could not get VPN to work via T-Mobile Home Internet. VPN worked just fine on the same computer using cable network.

Network & Coverage

Who do I contact in regards to filing a complaint?

Please do not give me just a mailing address, that creates so many more issues which is why I am complaining in the first place.

Accounts & Services

NOK 5G21 GATEWAY GRY KIT LAN Connection

I received this device and have great service so long as I place it on the top level of my house! I want to utilize the LAN ports for an ethernet connection to my home router but it does not seem to negotiate with my router or even my switch? I have tried both dhcp and static settings for LAN1 and I...

TV & Home Internet

Linking T-Mobile account with Mint

I want T-Mobile Money bank account to be linked with Mint financial application. Unfortunately, T-Mobile Money account no longer shows up in Mint! I checked with Mint customer care, their response is as below. Seems, T-Mobile needs to respond but unfortunately, there is no response or no interest fr...

Accounts & Services

Can I get a tmobile home internet account w/o good credit if I've been in good standing at metro pcs for 3 years?

I don’t have a credit score of 750 and I want a tmobile home internet account. Can I get a tmobile home internet account w/o good credit if I've been in good standing at metro pcs for 3 years?

TV & Home Internet

WOW!!!

After having slow internet from a competitor for 20 years, we switched to T-mobile. I ran an internet speed test and we're getting upwards of 80-90 mbps download speed, as opposed to 3 mbps we had been getting. So far, I'm impressed and satisfied with our results.

Network & Coverage

password change honesty

Honesty with customers is critical to retention. T-mobile honesty fails with the forced password change function. We're asked about changing our password, then forced to change it. No options. No workarounds. Tell us we can't keep our password at the start of the process. Don't let is think we...

Accounts & Services

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