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2137 Discussions

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AfonsoAlvesNorfolkVARookie

asked in Android

Employment Verification no seeing under profile

Why Am I not seeing the Employment Verification under my Profile?

1 month ago

jdpncFirst activity

asked in Android

GreensteakFirst activity

asked in Android

where is my phone

I sent my broken phone back to assurance in the envelope provided. Some how it got lost? And I got charged because they never received it. Why am I getting charged if I sent it. I called they said I will get my money back in 2 to 3 bill cycles. It's been almost 4 months now and Everytime I call they don't know what to tell me. That they are still waiting. They are going to send a email to the higher ups. They went to check the inventory see if it arrived. This isn't fair.

1 month ago

magenta7953979Novice

posted in Android

claim

I just filed a claim for a broken screen on my galaxy a13 will they just send me a new pone or will i need to get the old one repaired and how does this work

1 month ago

notrytFirst activity

asked in Android

PC access for 5g internet

Is ther a way to adjust tmobile 5g internet for the PC. I only see phone apps. A way to adjust the settings from a pc would be so much easier to deal with

1 month ago

lucidnyjrFirst activity

asked in Android

Samsung Galaxy S6 Edge can't activate

Hello! I have a Samsung Galaxy S6 Edge(SM-G925P) and whenever I insert a sim card and click activate this device in settings it just keeps retrying and failing, also a weird message pops up whenever I restart the phone "Attention Power off your device, inser the service provider UICC that came with the device, then power on the device.". I'm here asking for advice on how can I get it to work without buying a Tmobile sim(Im in europe). NOTES:The device was originally from Sprint I think.

1 month ago

kecupIIFirst activity

asked in Android

Family Allowances

Using family allowances I used to be able to turn sons phone off when needed, not just data, but made it where he couln’t use phone at all at night. I can turn data and wifi off but need to make it where he can’t make calls all through the night. This feature used to be available now it is not.

1 month ago

DeborahWFirst activity

asked in Android

Voicemails Deleted Spontaneously without calling

My phone showed a notification that I had a new voicemail, despite the fact that I had the ringer on and it hadn’t rung. It automatically called my voice mailbox and I heard in rapid succession,“You have five saved messages”“You have four saved messages”“You have three saved messages”“You have two saved messages”“You have one saved message”It then automatically hung up. It was as if my phone was being remotely controlled. I called T-Mobile customer service and got the impression the representative didn’t understand me and thought that this was user error. I have a Samsung 21 FE. I typically backup any special messages, but had a few I hadn’t yet saved. Does anyone know of a way to retrieve these? UPDATE:The exact same thing just happened to my husband’s phone, which is also a Samsung 21 FE. He didn’t press any numbers or hang up. Voicemail automatically called, quickly deleted his 7 saved messages including some from our grandson, and automatically hung up.

1 month ago

TorskphotoguyFirst activity

asked in Android

Android 14 for OnePlus 9

OnePlus released Android 14 for the OnePlus 9 5G.Is T-Mobile planning on supporting Android 14 on the OnePlus 9 5G?

1 month ago

RetiredLabGuyFirst activity

asked in Android

Galaxy S20FE screen lock PIN won't work any more!

After the last October update, my wife’s Galaxy S20FE won’t get past the lock screen. It tells her the PIN is incorrect. She’s sure she entered the right PIN. I took it to our local T-Mobile store, and they did a factory reset. While I was setting it up, I noticed a six-digit PIN is now required instead of five. I have the same phone, and when I enter my five digit PIN, it won’t respond, like it’s waiting for that extra digit. I can still unlock mine with my fingerprint, but the next update is going to require a six digit PIN to unlock it. I’ve gone to my settings to change it, but I can’t get it to recognize my PIN to change it to a six-digit one. What do I do to keep the next update from locking me out of my phone?

1 month ago

harris3tFirst activity

asked in Android

Inadvertent Block Text Messages?

Hello, I have had the same problem happen with 2 unrelated accounts while traveling. I enter a new contact and messaging just fine. After a few days, the messages (on their end) say that I have blocked them and they can no longer respond to my messages. I have checked my phone and their phone to make sure no one inadvertently blocked them with no luck. Has anyone run into this and does anyone have a suggestion on what may be happening. I don’t know the type of phone their using but I can find out if someone thinks that is helpful. Thank you for letting me know if you have a solution.

1 month ago

harris3tFirst activity

asked in Android

Block Text Messages - Quick Question

1 month ago

Lily_SamsomFirst activity

asked in Android

Unidentified notification chime

I've had my Galaxy watch for 5 days and it is constantly making notification chime without any notifications. Help!

1 month ago

jakecentricFirst activity

asked in Android

Why does T-Life app throw errors when i click on the Tuesdays button?

I have not been able to get into the Tuesdays section of the T-Life app. I get one of two errors every time. The first time I try it, I get an error saying 'Your number isn't eligible to receive deals'. Each time I try it after that, it says 'There's a glitch in the system. We're working on it. Please check back later.' It has been this way since I installed the app a couple of weeks ago. I've uninstalled and reinstalled, I've cleared cache, and I've gotten on Customer Service chat and nothing has fixed the issue. I even factory reset my phone. I was able to get it to work on another device using the same login, though. I've read in other forums here of some people having the same issue on a different kind of phone. Mine is a Pixel 7 Pro.

1 month ago

Justin09285Novice

asked in Android

Re-provision voicemail? 1 key autodial has old carrier voicemail #

My Galaxy S24+ has the voicemail number from my old carrier still provisioned. For whatever reason, when my number was ported to Tmobile, the carrier provided voicemail number was not updated. I can see the voicemail number in phone dialer > settings > voicemail. But, it cannot be changed manually. Is there a way to have the voicemail re-provisioned to update the number? The problem is I cannot hold 1 on the dialer, or click on a voicemail notification, to access my voicemail. It beeps and says invalid number.The only way i can access voicemail is by dialing 123.

1 month ago

kitty1958Novice

asked in Android

Is anyone having issues with iphone users receiving messages from android to iphone

All of a sudden text messages I am sending from my pixel 6 to iphone users in my contacts are not being received. Any idea what the problem could be?

1 month ago

diamondgb8Novice

asked in Android

diamond

Razor ,+ 2023 gets hot when plugged up

1 month ago

Kenny912First activity

posted in Android

Why do they have to lie and make things so bad

Hello my name is Kenneth . I have been a customer for 11yrs. Since October of 2023 I have been having a problem with Assurant and the Tmobile Customer Service. I have been lied to on numerous time. I originally purchased a Samsung S20fe from the store in Woodbridge, VA. The phone has been exchanged out several time. The software had issues (ContinouslyBuffing), screen blacked out, and when finally came around to the fifth time. The store ordered an replacement. Got a text from Assurant that the phone was on backorder and dont know when they would have one . I called and talked to your customer service about the issue. The representative told me to go to the store and get a replacement for free. Also, to give them the Samsung S20fe that had issues.I got the Samsung S23+ for my mother. I drove 150 miles to get the transaction done sine i work in Delaware and it was my day off. I paid the activation fee and was there for 4hours in the store. I was under the understanding that they were I

1 month ago

diverdogNovice

asked in Android

my new samsung s24 plus unable to receive phone calls intermittently

my new samsung s24 plus unable to receive phone calls intermittently, missing 75% of my calls.. signal strength always 5 bars, 5GUC. Tech support suggested many fixes, but none has resolved.

1 month ago

Hiroaki70First activity

asked in Android

Telephone icon stopped working

Revvl 6x Pro 5g,The telephone icon stopped working?Does anyone know what the fix is?

1 month ago

Masso435Learner

asked in Android

RCS change over to Jibe

T-Mobile has yet to move those whose RCS backend is T-Mobile over to Jibe. They told me once they’re still testing it. What’s to test? There are multiple phones out there where Jibe is the RCS provider. When you send a RCS message it goes to both Jibe and T-Mobile RCS servers which sends double the data. I’ve verified by running a packet capture. Not to mention that it still compresses pictures and videos. I verified the resolution of the picture. You can see in the debug options what the max resolution is set in the app.

1 month ago

PlayerOneRookie

posted in Android

domestic terrorists and trusting their actions no more . taking account owner rights modifying unlawfully and back into our name..

I find it needed to address this what not much energy attached for the attention needed for really elaborating on this..where I think I have in all it's entirety enough... How may I ask you does someone who's never received or been told that I had ordered a new line in my name as my account holder gain without my knowledge access for the primary account holder? My promo a delivered ESIM card activated on an account unknown for myself.,. Now I have been working with the teams, their support and even all levels of management I have continued to put my energy. Time. Last of my very resources for the continued growth in their ability to adapt and trusting my side., meaning the customer is taken seriously then so should be able more communication on each side. So if there's no problem there, not any I'd ever even question at all. Then where's the promo code from issues coming in the blame for putting them out to dry and for the fall..The same person who's able and willing is the very patter

1 month ago

Msmeka77First activity

posted in Android

trade in device

Why was the value of my trade in decreased

1 month ago

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