Talk about charges, payments, and bill details
- 119 Discussions
- 280 Replies
T-Mobile eliminating the discount for credit card payments is a REALLY bad business decision. It means T-mobile is struggling financially, and penalizing its customers for it. Bad look T-mobile. Forcing us to give up the credit card payments by penalizing us with eliminating discounts is NOT the right way to go. My credit card offers protections for lost/broken phones which I will not have with other payments. Additionally, I want to be able to have the choice of deciding which payment option I have. Eliminating the discount for credit card payments is not giving us a choice, it is penalizing us for credit card payments. The question is: how much longer is T-mobile going to be financially solvent? Time to start looking at other phone companies. Really sad, T-mobile was such a good company.
I’ve been with Tmobile FOREVER (like 20 yrs) and my bill just keeps getting higher. I have unlimited talk/text/data (even though after I reach a certain amt, I get a text that my internet will run slower), an OLD phone (S10e) and insurance for $104 month. Everyone I speak to who has Tmobile has newest phones, same or better features, multiple lines, some with no so great credit and are paying $40-$50 mth. WHY??? Can anyone help me get a better plan and slightly newer phone (S22) for less?Thank you
I am very disappointed that you are doing away with the credit card autopay discount. As you seem to be concerned with “security” - thats the first thing i see when i login.. I do not own a Debit Card and I don't give out my Bank information. And before anyone says the Credit card companies increased the %.. the increase of credit card fees (based on my bill) would be $9.25.. why then am i losing $20?
I would like to know what enhanced security T-Mobile has in place to protect debit and routing/bank account numbers for customers? T-Mobile has had data breaches in the past, now they are asking customers to trust them with your specific bank routing/account number (or debit) to continue to receive their autopay discount.I’ve always used a credit card for autoplay because if there is a data breach and my credit card # is stolen it’s easy to call the credit card company to dispute the charges and the credit card company takes care of it. With a debit card number or direct access to your bank account (routing # and account #) you could lose all your money from your bank account by hackers if T-Mobile has a data breach before the breach is publicly disclosed. This means the customer will have to battle with the bank to recoup any funds if there were fraudulent debits - I can I see the issue now: the bank will try to insist that the fradulant withdraw made by hackers with your routing/ac
My wife and I signed up for the 55+ plan at $27.50 each. That totals $55 and we do the credit card payment for the $ 10-month discount and still pay just over $64/per month. The bill does not show where the difference comes from so I am not sure if I am being billed correctly or if I will stay with T-Mobile because they don’t explain anything to you.
We enrolled in the Magenta over 55 plan in February, only because of the $70 plan and 2 free phones. Since February we have been charged 1/2 price for the phones. Each month I call and get someone that says they will look into it and call me back 24-48 hours. No one calls. I call again, and they tell me no such promotion (free phones) existed. Then they tell me if I change my plan, I could get free phones. This has happened twice, and now my bill has doubled. Has anyone successfully left this HORRIBLE company and not pay fir the crappy 'free' phone?
I find it rather ironic that I now have to provide direct access to my bank account to T-Mobile in order to get my $10 autopay discount. The credit card I was using was created SPECIFICALLY because T-Mobile got hacked and all my information was stolen.So,. if T-Mobile gets hacked again and it costs me money you can be sure I will sue the company for damages.
i got a new phone and returned the defected old phone in a box with printed return-label by T mobile. They have still charged me for the returned phone almost 790$. I contacted t-mobile via chat, and complained, they issued me a complane reference ID. But never heard back from them, did not get my money back. I chatted several times, but every time the T-Mobile agent looks like never seen any complain from me. It is awful, it is a lot of money and I can't ignore. Please somebody share his/her experience and tell me how got the money back?. Thanks.
Will I still get an auto-pay discount if I configure ebills from my online banking account?Given tmobile’s security history, uncomfortable giving my banking details directly online; tmobile has already ruined a dedicated email account for me given the amount of spam it receives presumably from the numerous hacks.
I declined Apple Care (insurance) when I purchased my iphone thru T-Mobile, I was covered by my credit card. What now? Do I have to buy a new iphone and purchase Apple Care? Loss of my credit card’s 2% (cash back) benefit and free phone insurance coverage, is a T-Mobile Tax! My iphone is now 8 months old. Will T-Moblie offer a (opt-in) to purchase insurance for existing customers?
I have a final bill dated July 3rd, a few days later I received a bill from a collections agency dated July 7th. REALLY?? You took 2 months to cancel my account after constant chats, charging me for service I couldn’t even use as all my lines had been transferred to your competitor AT&T… And, I never even received the discount you promised from your marketing department. And 4 days later you send me to Collections? I will make sure all my family and friends leave your awful company. Could a representative please explain how this happens?
I have been with T-Mobile for one full year it has been nothing but inconsistenty between the the rep (during weekday )the chat representative and then the people that work on the weekends are not all following through with whatever that customer needs and 👋)me) not foalling through the cracks and customers have to pay for it I had to set up a payment arrangement I my first payment in the beginning of the month and yes I did make the first payment and my second was when my actual billing cycle ends payment .I reached out to the chat representative so that it would not bounce in my bank account! they informed me that it would be no problem for them to cancel the second part of the arrangement I was to wait 3 days days and then I could go into the system and make a new arrangement wa for whatever I could pay at that time the chat rap never said that when she canceled the second part that it canceled out the whole arrangement I spoke with many supervisors today who were willing to
I have joined T mobile in 2019 and have 12 voice lines plus one home internet on my account. Every month there is a different charge on the plan for no reason. I don’t make any changes to my account apart from adding a new line once in many months. But there are extra charges every single month. It’s become so annoying, I’ll have to call the representatives every month and explain. All they do is convince me for the extra charges with reasons that don’t even make sense, instead of the removing those extra charges. For example, if I have 90$ extra charge on the plan, they give me 30$ courtesy credit and tell me I should feel happy at least they’re giving that. Like, what the hell is that? Are they doing charity. I need my money back. I’m not begging t mobile to give me money. They’re not doing favor to me. They’re instead insulting. What’s the use of recording calls when nobody even revisits them? I am so done!!!
Reps could care less about customers. Call regarding the BS of only taking debit cards advised it's the new policy. Well T mobile is breached more than a levy in Louisiana so I will not give banking information to them. 23 years with Sprint never an issue, T mobile takes over and all you get is 45 min wait to get a rep, once you do get one, they could care less about you as a customer. What a joke of a company, the rep made my decision clear, will go to another carrier, they may appreciate a customer of 23 years, T mobile sure doesn't
I am in line with cloud catcher. The bank acct or debit card payment methods are too subject to all of the hackers out there. They probably can’t wait for this to go into effect. If you are hacked and money is lost, where does remedy come from? I opened a small checking acct to attach my debit card to so losses would be minimal. Just another layer of inconvenience. All this being said, I have no complaints about service or anything else, just apprehension about the security going forward