Billing

Talk about charges, payments, and bill details

  • 119 Discussions
  • 280 Replies

119 Discussions

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tracejkmFirst activity
asked in Billing

Separate Billing

I am currently on my father’s plan and I recently purchased 5G home internet for myself on his account. He currently is paying for it and I was wondering if there was a way to move my line and the home internet to autopay from another account so that he is not paying for me?

3
gramps28
Pillar
2 months ago
J
JTLFirst activity
asked in Billing

loosing discount

Can I pay ahead with my credit card and keep the $5 discount?

1
syaoran
Pillar
2 months ago
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Confused0218First activity
asked in Billing

Charged after number was ported to another company.

I was a Tmobile customer in 2018.  I ported my number to another company in June, then in September I was contacted by Tmobile collections that I owed for services from June to September.  Why was I charged for months after my number was ported?  My account should have been cancelled after my number moved from Tmobile.  I’ve been trying to get clarification, but they keep giving me a false collections number to call.  I call the number and all I get is a debt resolution law firm that doesn’t know anything about Tmobile.  What do I have to do to get some answers?  Then I get told to go into a store to check the details of my account.  Why can’t customer care do this?  I’ve gone into the store before about my billing, and they just tell me to call the customer care line.  What do I do?????  UGH!

1
gramps28
Pillar
2 months ago
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RaygFirst activity
asked in Billing

Why does Tmobile lie about bill never increasing?

I was told my bill would never increase, now its $14.50 more a month. Time for a class action law suit

5
gramps28
Pillar
2 months ago
M
MbcchickFirst activity
posted in Billing

what is this t mobil jump that was added to my bill for 282.00??

What is this T-Mobile jump of 282.00 they did this last year and took it off so why is they doing this again

1
gramps28
Pillar
2 months ago
J
JonnyFirst activity
asked in Billing

I've not a clue what this notification means. I've made no changes to my services.

Quote from account page:“Pending Change08/25/2023A rate plan or service change is pending for Multiple Lines”Could this be the upcharge if I don’t use debit or bank account to pay my monthly bill? If so, geez, why don’t they say so?

3
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Pillar
2 months ago
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Axb1993First activity
asked in Billing

Why is Sprint charging my deactivated account?

I have moved to Canada where Sprint is not available, and switched carriers ages ago. I don't have the SIM card or really any of the security crap they would like me to have when I call them. I finally had the right to deactivate my account in "my sprint" after Tmobile acquired them. At the time I paid off the $60 bill remaining on my account and assumed i was done with them.Today my parents found a letter from a collector looking for $130. I check my account and sure enough they have been billing me since October, and up to May when my USA bank account was finally closed. An someone please tell me what I'm missing here? Why have I been getting charged for months on a dead account?

0
A
2 months ago
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BLMillerKYFirst activity
asked in Billing

Being charged for phones i have returned and TMobile refuses to do anything

From one of my multiple chats with TMobile:Essentially this: I was a Sprint customer.  After transition to TMobile, my wife and I upgraded our 13 pro Mac phones to 14s with TMobile.  We were told multiple times via chat and in person at store that we would no longer be paying on the 13s once traded in.  You can even check these chat logs for guarantees that we will no longer pay for these phones.  You guys now own the 13s.  We will not be paying on these phones as we no longer own them: you do.  If this can’t be resolved today (as this is my 5th time attempting to resolve this), we’re looking to turn these phones in, leave TMobile, and contact the BBB.  I don’t mean to be rude, but I do mean to be direct. update: last rep said that employees had lied to me and that I had no choice but to pay a lease on devices owned by TMobile.  Is this a legal issue at this point?

1
syaoran
Pillar
2 months ago
A
ArghtimezonesFirst activity
asked in Billing

can someone explain call logs/ timezones

I spend most of my time between San Francisco and Chicago however my phone/ utility bill address is New York. I can’t make sense of my calls. I read online that text and data are default to PST for TMobile but I don’t think that’s the case with calls as if that’s the case my bill shows me receiving work calls at 12am EST when I know the latest I accept is Approx 10pm. Does anyone know the answer to this? I’d have assumed it defaulted to the time zone you made the call in but who knows. I’ve to submit my work expenses calls and I’ve no idea where to start. 

0
A
3 months ago
H
HurstaxFirst activity
posted in Billing

Did a TMobile employee steal a returned iPhone?

So, I tried a new iPhone for a week. Decided I'm too used to the Android to keep the Apple. Spoke to 611 about returning the iPhone. The return package was sent to me. I sent back the iPhone. UPS tracking confirms the iPhone was received. But here I am still calling 611 wondering why the iPhone is on my account and I'm paying for it.

3
gramps28
Pillar
3 months ago
L
Lhoward78First activity
asked in Billing

Shared Account Help Solve Please

So I have a line with my old roommates. My bill on my line say $77.58, but the account owner says I owe more than that because there is the "main" fee that has to be split. If that is the case, why does my Tmobile app say I only owe $77.58? Am I getting scammed here? 

1
syaoran
Pillar
3 months ago
R
Raymcp99First activity
asked in Billing

final bill

My account has been canceled. Don’t know my pin. Need to get a copy of my final bill. Tried the store, online customer service, and calling the customer care with no success. How can I get a copy of my final T-mobile bill?

4
gramps28
Pillar
3 months ago
K
Krystal CFirst activity
asked in Billing

Experts give False Information

On the 18th I had a failed payment of 125.00 I called on the 20th at 12:12 am to speak to someone about the missed payment I explained that I was not able to make the payment at that time if I had any options because I did not want to receive the disconnection fee. After a 15 min call I was informed that I would have until the 22nd to make the payment and would not have my services interrupted. On the 21st my services were interrupted and charged a 60$ restoral fee. Called to make a complaint and provided all the call information so they can review the “monitored call for training” and was not able to get the fee reversed even after I was informed by the T mobile expert who made the guarantee.  After speaking to Daisy in customer service and the supervisor Cassandra I see that the guarantees are false and the guarantees do not mean anything. Very upset 4 year customer.  

2
K
3 months ago
B
BbbbFirst activity
posted in Billing

Risk of theft

T-Mobile has had too many breaches of info. Do not trust them with your bank account or debt card. At least with charge card have fraud protection and they outsource to other countries to have your personal info. Guess it is time to change carriers!! They also lie as to why! It is to get more money and is a breach of contract! It was agreed to have charge card. Is not because people have fees!! Wait till bank returns charges!! 

1
gramps28
Pillar
3 months ago
T
thisisapainintheassFirst activity
asked in Billing

billing

let me understand this, I can no longer pay the bill with a credit card, why?  I have never had a problem.  If I cannot use a credit card can I use Zelle

2
T
3 months ago
C
Cowgirlpro69First activity
asked in Billing

extension

This is my 2nd extension and now I can't pay this one for 5 days. Should I let my service suspend and get my attention that way or were they not give me another one? Thank you

0
C
3 months ago
S
SvarnerrFirst activity
asked in Billing

Autopay

I am a first time user.  I like the convenience of AutoPay.  My issue is I am on a budget and need to have the withdrawal on a certain date.  How do I go about changing the automatic one that was put in when setting up my account? Thank you very much for any help/suggestions you have. 

1
syaoran
Pillar
3 months ago
B
Boltontonya66First activity
asked in Billing

Due bill

When is my first bill due? What date?

1
M
3 months ago
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GrayFirst activity
asked in Billing

when paying are you paying for the next 30 days or the pasr 30 days

when paying are you paying for the next 30 days or the past 30 days

4
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Community Manager
3 months ago
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AlsuFirst activity
asked in Billing

plan pricing

My question is about plans pricing, i've had tmobile for 20 years, when i had 3 lines till recently i was paying $120 for 3 lines with voice and data. Now i only have one single line left and i am paying $105 , how does that make sense ? 

0
A
3 months ago
J
jrgmirandaFirst activity
asked in Billing

Chat

I need to ask a question about my bill by the chat, where can I found the chat icon?

1
gramps28
Pillar
3 months ago
R
RoachFirst activity
asked in Billing

billing to device descepincies

 One my husband’s device it’s showing he has received 20 text messages from an android from may 10-June 5 however on the bill from may 10-june 5. It’s showing 50 messages. So my question is why are there more messages reflecting on the bill then on his device. Is this a problem you typically see with android to to iPhone?

0
R
3 months ago
T
tangoon5Rookie
asked in Billing

Final Bil

I discountinued T-mobile service this February and moved abroad, but I received the bill with outstanding balance of $117.36. I spoke to an agent over a month ago and she noticed the balance and mentioned that the amount will be transferred to my bank account provided. The balance was never transferred, and I called again on June 6th. The agent was not able to locate the balance now and kept on asking for my PIN. I no longer have T-mobile phone number and my past PIN would not work. Please let me know how I could receive this payment you owe me. My email address is tangoon5@gmail.com   

4
T
3 months ago
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WATZ33First activity
asked in Billing

9 months and still no resolution

I turned in my old Iphone 10 in September 2022 for a IPhone 14 and was supposed to get a $400 credit.  Every month I am forced to call the support number to get the $16.67 credit  ($16.67 x 24 mos = $400) because the phone turned in was never applied correctly to my account.  I just spent 43 minutes on the phone this month while the person read 9 months worth of notes and told me “THEY” would be able to resolve the issue. HaHaHaHaHa…. except its not funny…. and they were not able to resolve it.  I’ve tried the cancellation department twice in the past and was ASSURED the problem was solved.  NOT!!  Does anyone know of anyone who works at Sprint/TMobile that can override the robot that in the middle of the night “denies” the request for the credit to be applied to my account each month automatically without me having to call in each month?  I would forever be greatful!

0
W
3 months ago
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LFBlock123First activity
asked in Billing

Payment issue

My next T-mobile bill is due June 13. My paycheck will be issued June 14. How will this affect my account, if the payment is one day late?

0
L
3 months ago
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