Talk about charges, payments, and bill details
- 119 Discussions
- 280 Replies
I was a Tmobile customer in 2018. I ported my number to another company in June, then in September I was contacted by Tmobile collections that I owed for services from June to September. Why was I charged for months after my number was ported? My account should have been cancelled after my number moved from Tmobile. I’ve been trying to get clarification, but they keep giving me a false collections number to call. I call the number and all I get is a debt resolution law firm that doesn’t know anything about Tmobile. What do I have to do to get some answers? Then I get told to go into a store to check the details of my account. Why can’t customer care do this? I’ve gone into the store before about my billing, and they just tell me to call the customer care line. What do I do????? UGH!
Quote from account page:“Pending Change08/25/2023A rate plan or service change is pending for Multiple Lines”Could this be the upcharge if I don’t use debit or bank account to pay my monthly bill? If so, geez, why don’t they say so?
I have moved to Canada where Sprint is not available, and switched carriers ages ago. I don't have the SIM card or really any of the security crap they would like me to have when I call them. I finally had the right to deactivate my account in "my sprint" after Tmobile acquired them. At the time I paid off the $60 bill remaining on my account and assumed i was done with them.Today my parents found a letter from a collector looking for $130. I check my account and sure enough they have been billing me since October, and up to May when my USA bank account was finally closed. An someone please tell me what I'm missing here? Why have I been getting charged for months on a dead account?
From one of my multiple chats with TMobile:Essentially this: I was a Sprint customer. After transition to TMobile, my wife and I upgraded our 13 pro Mac phones to 14s with TMobile. We were told multiple times via chat and in person at store that we would no longer be paying on the 13s once traded in. You can even check these chat logs for guarantees that we will no longer pay for these phones. You guys now own the 13s. We will not be paying on these phones as we no longer own them: you do. If this can’t be resolved today (as this is my 5th time attempting to resolve this), we’re looking to turn these phones in, leave TMobile, and contact the BBB. I don’t mean to be rude, but I do mean to be direct. update: last rep said that employees had lied to me and that I had no choice but to pay a lease on devices owned by TMobile. Is this a legal issue at this point?
I spend most of my time between San Francisco and Chicago however my phone/ utility bill address is New York. I can’t make sense of my calls. I read online that text and data are default to PST for TMobile but I don’t think that’s the case with calls as if that’s the case my bill shows me receiving work calls at 12am EST when I know the latest I accept is Approx 10pm. Does anyone know the answer to this? I’d have assumed it defaulted to the time zone you made the call in but who knows. I’ve to submit my work expenses calls and I’ve no idea where to start.
So, I tried a new iPhone for a week. Decided I'm too used to the Android to keep the Apple. Spoke to 611 about returning the iPhone. The return package was sent to me. I sent back the iPhone. UPS tracking confirms the iPhone was received. But here I am still calling 611 wondering why the iPhone is on my account and I'm paying for it.
On the 18th I had a failed payment of 125.00 I called on the 20th at 12:12 am to speak to someone about the missed payment I explained that I was not able to make the payment at that time if I had any options because I did not want to receive the disconnection fee. After a 15 min call I was informed that I would have until the 22nd to make the payment and would not have my services interrupted. On the 21st my services were interrupted and charged a 60$ restoral fee. Called to make a complaint and provided all the call information so they can review the “monitored call for training” and was not able to get the fee reversed even after I was informed by the T mobile expert who made the guarantee. After speaking to Daisy in customer service and the supervisor Cassandra I see that the guarantees are false and the guarantees do not mean anything. Very upset 4 year customer.
T-Mobile has had too many breaches of info. Do not trust them with your bank account or debt card. At least with charge card have fraud protection and they outsource to other countries to have your personal info. Guess it is time to change carriers!! They also lie as to why! It is to get more money and is a breach of contract! It was agreed to have charge card. Is not because people have fees!! Wait till bank returns charges!!
One my husband’s device it’s showing he has received 20 text messages from an android from may 10-June 5 however on the bill from may 10-june 5. It’s showing 50 messages. So my question is why are there more messages reflecting on the bill then on his device. Is this a problem you typically see with android to to iPhone?
I discountinued T-mobile service this February and moved abroad, but I received the bill with outstanding balance of $117.36. I spoke to an agent over a month ago and she noticed the balance and mentioned that the amount will be transferred to my bank account provided. The balance was never transferred, and I called again on June 6th. The agent was not able to locate the balance now and kept on asking for my PIN. I no longer have T-mobile phone number and my past PIN would not work. Please let me know how I could receive this payment you owe me. My email address is email@example.com
I turned in my old Iphone 10 in September 2022 for a IPhone 14 and was supposed to get a $400 credit. Every month I am forced to call the support number to get the $16.67 credit ($16.67 x 24 mos = $400) because the phone turned in was never applied correctly to my account. I just spent 43 minutes on the phone this month while the person read 9 months worth of notes and told me “THEY” would be able to resolve the issue. HaHaHaHaHa…. except its not funny…. and they were not able to resolve it. I’ve tried the cancellation department twice in the past and was ASSURED the problem was solved. NOT!! Does anyone know of anyone who works at Sprint/TMobile that can override the robot that in the middle of the night “denies” the request for the credit to be applied to my account each month automatically without me having to call in each month? I would forever be greatful!
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