Billing

Talk about charges, payments, and bill details

  • 118 Discussions
  • 279 Replies

118 Discussions

T
TanyaNAllenFirst activity
posted in Billing

T-Mobile may not know their sales people are scamming people!

We spoke to a sales rep in the Brandon Town Center store, mid-December, (who conveniently no longer works there). They promised us that if we switched from Verizon they would give us $1000 dollars toward paying of our phones, and they could drop our phone bill from ~$315 / month to around $120 / month with an unlimited plan.  That a business account would be better since we needed three (3) lines. That we would have to wait for the new customer period to finish and then we would get our money.  That we could also qualify for a Veterans discount (I'm a Vet) to make our bill even lower. All lies.It's been 6 months and we still haven't received our reimbursement for the phones we were still paying for at Verizon. They said the bill will be a little higher than normal for the first month just till all of the billing catches up and then it will drop to the regular rate.  We kept checking with T-Mobile waiting for the Prepaid cards with our money and the bill be dropped to about $100-$120.  

1
gramps28
Pillar
3 months ago
S
Steve40th396Rookie
asked in Billing

30 Fine?

My bank account was a victim of fraud in early May. T Mobile, been Sprint customer since 2004, was auto pay for the entire time. Well, the auto pay was not updated, my fault, but I was charged a 30 FINE for not paying it. One day afterwards.No phone call, no email, nothing.. You are a comms company, is this FINE legit for a late fee? 30 Dollars?

4
syaoran
Pillar
4 months ago
D
DocNeilFirst activity
posted in Billing

not paying a bill for 5 years

Sharon copenhead has not paid her bill in five years on her Apple iPhone 7 she's up to no good using her phone for a illegal activity

0
D
4 months ago
B
Bigbaby51First activity
posted in Billing

due date

When is my bill due and how much I owe

2
gramps28
Pillar
4 months ago
D
DCrowdenTNFirst activity
asked in Billing

I have a question about the date & time on my bill for voice calls and text messages.

On my detailed bill, one place the date / time explanation in a little box states that the time is at the location of the mobile device.   In a different area, much further down the detailed bill and following the 2nd number on the account, it says the time referenced to Pacific Time.    Can someone explain the difference?   Why would the time be different than anywhere that the mobile device is.   For the Pacific time explanation, I found that after all of the text and data messages shown for that 2nd number on my account.   

1
gramps28
Pillar
4 months ago
S
Shakey58First activity
asked in Billing

f#$k out of 33.50$

I got the new gateway on April 18 cancelled the old line sent the old gateway back still was charged for the whole month after I cancelledThe old number then got a bill with 33.64 for the month that they gave me the last 20 days I paid for after I paid fifty$ for ten days use I paid under protest

0
S
4 months ago
G
GinnyinNCFirst activity
asked in Billing

Opt out of numbers on bill?

I hate the ecological impact of TMobile listing all the phone numbers on the FIVE lines I have. It’s an insanely large bill and I hate the thought of the trees being felled for it, etc. Plus, I don’t need it! Is there a way to opt out of this? And no, I don’t want to go paperless. I have a valid reason that I don't want to get into here. I just need to know what I’m being charged for each line. Any suggestions?

2
F
Pillar
4 months ago
J
Jeffrey_1990First activity
asked in Billing

payment arrangements

will T-Mobile let someonemakea second payment arrangement 

1
syaoran
Pillar
4 months ago
F
FelixYuichiRookie
asked in Billing

How to get my prepaid bill/receipt with my address?

I am a prepaid customer. Not I want to get my prepaid receipt/bill with my address for applying my driver license. But I cannot find anywhere to get it. Is there any other ways to get the receipt or bill? If not, how can I change my prepaid plan to postpaid plan? I just want to get a telephone bill/receipt to show my address to DMV.

10
D
4 months ago
P
Prepaid_GuyFirst activity
asked in Billing

PREPAID SHOULD GET A AUTOPAY DISCOUNT!!!!

Please please please!!!!Make prepaid accounts get a discount like post paid!!!Thank you!!!

4
tidbits
Pillar
11 months ago
S
shanmugaFirst activity
asked in Billing

How to get receipt/bill for prepaid T Mobile payment ?

Hi, I made a payment for my prepaid T mobile account few days back. I got an email notification saying my payment has been made, however, there is no place I could get a receipt for the payment made. I spoke to the payment agent and he said there is no way T mobile could provide a receipt for payments made for recharge account. I'm surprised that in USA that T mobile could charge my card and still not provide receipt. Could any of you folks help ?  My expenses are borne by my employer and I need a receipt for every payment made. Failing to do so will result in me paying for the expenses. Kindly help. 

6
N
1 year ago
luishattm
luishattmFirst activity
asked in Billing

Refund when cancelling prepaid plan?

I have some phones on prepaid plans for relatives.  I will be needing to cancel them soon.  A couple of them have balances in the accounts.  Will those balances be returned to me when I cancel or will I just lose that money?  Answer from a T-mobile rep would be welcome.

12
gramps28
Pillar
1 year ago
U
Usagi671First activity
asked in Billing

Free phone upgrade possible with Perpaid?

I’ve been with T-mobile for a long time and with the prepaid for 9 or 10 years now. I’m getting text saying I need to upgrade my phone because of 5G. Went to my local T-Mobile waited an hour and was told I need to come here to the site to see if I can get the free phone upgrade just because I’m on  prepaid plan. Things have been pretty hard and  I don't have money to upgrade anything. So does that mean I just lose my phone service  at the start of July? That would really suck I have so many health problems I talk to my doctors the most. Hoping someone can answer my question.

5
B
1 year ago
G
gakovalFirst activity
asked in Billing

Overseas and cannot receive confirmation code

Because I am currently overseas I cannot receive a confirmation code. I cannot use my USA sim card.I just want to check my Prepaid Plan balance and top up if necessary. Can you please advise how I can do so.Thank you.   

5
G
1 year ago
C
Camate60First activity
asked in Billing

Paying a prepaid account with a check

I would like to send in a check for my prepaid account.  But it doesn’t seem as if that option is available.  I hope I’m wrong.  I would appreciate any help here.  Thanks.

4
jmateo
1 year ago
F
frank_the_tankFirst activity
asked in Billing

Pre-paid balance refund

TL;DR: Would like to cancel my TMO account and get a refund for the remaining balance.I've spent most of today trying to get an answer on this and ended up getting conflicting answers.Background info: I've got about $90, left in my prepaid account that I'd like to get refunded and I want to cancel my service with TMO immediately.  I have the $30/mo for 100 mins +5GB data/text plan - this plan would be ideal, however the signal at my house is so poor that MMS rarely works and calls dropped all the time.  It generally works great when I'm in the city though.  I've had the service for over 1 year in the hopes that a new tower would go up near my house, but it doesn't look like that will happen.  So I've switched to different carrier and would like to get a refund for the remaining balance in my TMO account.Over chat, I was told that I'd be this would be possible by calling: 1-877-720-5195After calling this number, and getting redirected (3 times!) to a 'payment supervisor', I was told tha

7
A
3 years ago
M
magenta4497584First activity
asked in Billing

T-Mobile Prepaid Phones - Tax Amount Increased!

I refilled my T-Mobile prepaid (pay as you go - legacy) phone.  I added $10 to my phone account which gives me an additional 35 minutes added which will expire in one year for gold members.  I used to only pay the NYS tax (8.875%), therefore on a $10 refill, you would think the total with tax should've been $10.89.  Something changed, I was charged an additional $1.20, making the tax amount $2.09.  The total refill amount paid was $12.09.  I had to find out why.After being bounced around by 5 different T-Mobile reps, I managed to speak with a payment supervisor (in U.S.), she (Katie) indicated that there were two additional "flat rate" charges (included in tax) which were added effective 12/1/17.  They are as follows:  PSCS STATE = $0.90 & LOCAL PREPAID WIRELESS = $.30 .Has anyone else experienced this change in their prepaid tax amount recently?  Where is this stated with the amounts listed above on the website?  I don't like to be surprised, they should've highlighted all charges

5
W
3 years ago
M
magenta7051134Learner
asked in Billing

Refilling prepaid mobile hotspot

How do I refill (add a data pass to) my prepaid mobile hotspot?When I login and select my device I am never given an option to add more data to my prepaid mobile hotspot no matter what option I select, all the screens have changed from just a month ago and now nothing works.First screen I see when I login. I did nothing on 3/21/2019 so I don't know what that means under "Your Plans". What is a "Simple Plan"?If I select "Check out more plans" I see this, with no way to select a plan or add a data pass. My only option is "Cancel".If I select "Change Plan" I see this, with no way to select a plan or add a data pass. My only option is "Cancel".All previous purchases show as "On-Demand Pass".The whole process of adding data to my prepaid mobile hotspot has completely changed and become impossible to complete!What in the world is happening at T-Mobile?Is it time to switch providers?

19
M
3 years ago
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