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Coverage & Signal

Discuss our 4G LTE & 5G networks

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  • 7,763 Replies
2379 Discussions
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Starlee1204First activity
asked in Coverage & Signal
i dont understand

OK so I switched to t Mobile  a while back and I need to understand why my internet SUCKS .. like all the tine all my stuff dose is buffer if the internet is even connected I can only use it about 40% of the tine 

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2 years ago
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IceePenguigoFirst activity
asked in Coverage & Signal
5G Home Internet with Nintnedo Switch

Hello, I recently moved and decided to ditch Cox and switch. Have had no major issues with our internet usage and some occasional online gaming with our Xbox. However, I am unable to play any Nintendo Switch game online due to the NAT type. Is there anything I can do to change it?

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2 years ago
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neverland.royaltieFirst activity
asked in Coverage & Signal
5G, not worth it

I have an iPhone 13Pro Max and I’ve been having problems with the 5G as well. It is loading significantly slower than LTE and I have no way to switch between the two. My partner, who has Verizon has been having the same issues.

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2 years ago
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billcadams1First activity
asked in Coverage & Signal
Voice calling on a cruise ship

Can I use WiFi calling while on the ship? 

3
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2 years ago
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tunatown15First activity
asked in Coverage & Signal
Network Pass no longer working

Decided to try out the new Network Pass and it worked well for the first 3 days, now no signal for the past 2 days. Any clue why?

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drnewcomb
Pillar
2 years ago
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BellaMarieFirst activity
posted in Coverage & Signal
5G never works!!!

I just recently made the mistake of switching from Verizon to T-Mobile. I’ve never had connection problems with Verizon. The minute I switched to T-Mobile I was no longer able to use the internet on my phone without being connected to Wi-Fi. It doesn’t matter where I am, the 5G never works. I have downloaded internet speed tests to check the 5G and regardless of where I am, I receive a poor connection. The speed test shows I’m currently using a tower 20 miles from my location. When I contacted T-Mobile, they said nothing was wrong with my service and offered to send me a new phone. I’m waiting to receive the new one but I am not expecting much to change based on all the horrible reviews I’ve been reading. 

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2 years ago
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LevonRookie
asked in Coverage & Signal
Considering upgrade to S22+ -- reception better than S20 FE 5G?

I haven't been particularly happy with my S20 FE 5G (TMO), and I'm considering upgrading to the S22+  I've had lots of reception problems with the S20 FE 5G. SMS messages have not gone through, or show up in duplicate or triplicate sometimes, or sometimes images don't get sent. I've read that the S22+ has much better signal reception/radios? Curious to hear from those who have upgraded, or who live in areas with marginal reception and have the S22 Since I never have these problems with WhatsApp, I'm assuming that this is a carrier network problem. I'm just outside Chicago city limits, at home I have to use 4G since 5G doesn't work very well, a few blocks from here I get no cellular signal at all, and a few block further up it's 5G all the way. I'm hoping the S22+ will be able to get me 5G everywhere, or at least eliminate the dead-zone.I’d also be interested in general comparisons, speed, features, between the S22+ and the S20 FE 5G.I'm primarily concerned about signal reception howeve

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2 years ago
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ZajcevFirst activity
asked in Coverage & Signal
teip to Europe, do i am covered

Hi I'm going with my phone to Europe- Poland, there is t mobile like here, my phone will work there , same with internet,  do I need get some package. How this works. 

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drnewcomb
Pillar
2 years ago
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DRWFirst activity
asked in Coverage & Signal
Joined T-Mobile 1 week ago and got new phone - not getting texts from certain people

One week ago I added a line to my sister’s T-Mobile plan and got an iPhone 13. Previously, I was on Google Fi with a Pixel 5, which runs over T-Mobile’s network in my area. The phone numbers for me and my husband were ported over, which they said was successful. However, I am not receiving texts from numerous people, including my sister, who is on the same plan. Others will receive my texts (SMS, not imessage since they’re android users), but I do not get their replies. MMS group messages seem to work fine, but if my sister tries sending me an individual MMS message, I don’t receive it. I spent over an hour on the phone with support two days ago, and it took me about 30 minutes just to get them to understand the issue. Everything we tried was unsuccessful. What’s is messed up is my husband and I came from the exact same former carrier, and exact same previous phone, but he is not having this issue. I’ve missed important texts from my boss about my work schedule. I can’t waste more time

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2 years ago
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jedi painterFirst activity
asked in Coverage & Signal
bad coverage in the Lake Carroll Area of Illinois

I frequent an area of Lake Carroll , Illinois .   This is in Ogle County , near Shannn and Lanark.   Its about on hour from Rockford , IL. The Lake area ( largest private lake in Illinois) is very large and contains homes in the 2 million dollar range and possibly larger . There is a large population of people with a lot of recreation going on.   The Coverage there is terrible and residents leaving there current carriers to join a competitor for better coverage.   Im not sure if this thread makes it to the right people at T mobile , but better coverage would be great.   Your thoughts 

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drnewcomb
Pillar
2 years ago
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stbrown318First activity
asked in Coverage & Signal
switching to refurbished unlocked iphone

I know Tmobile offers good service for new Iphones, but is there anything I should be concerned about in switching my current mobile service from a Moto android phone to a refurbished Iphone? Can I just buy an unlocked Iphone and bring it in to the shop for the correct sim card?

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iTinkeralot
Pillar
2 years ago
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rheasofiaFirst activity
posted in Coverage & Signal
coverage on a cruise

Will I have service while on a cruise in the caribbean?

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2 years ago
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SrinivasGFirst activity
asked in Coverage & Signal
IPhone 13 Pro & 12 Pro low signals

Observed that both IPhone 13 Pro and iPhone 12 Pro has very low signals (1-2 signal points).5G signals - (1-2 points)Same SIM was placed in Samsung S10e got 5 points/full signal.Can you please help me to get the full signal on the IPhone 12 Pro and 13 Pro.

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2 years ago
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MeigeallFirst activity
asked in Coverage & Signal
Throttled into oblivion

Moved to Germany on orders and made the mistake of keeping t-mobile. Kids quickly used up the 5 gigs of high-speed data while we were waiting for our home Internet to be installed. Now, we're finding out our 'unlimited' slower speed data is actually very limited. Rather than 256 kbps, we can occasionally get 60 kbps. The speed is so slow and the signal so intermittent that we have trouble loading a plain-text E-mail, we can't login to apps, and most web pages stall out. High-speed data was used up on the 25th of August. T-mobile messaged that our next allocation of high-speed data would begin on the 23rd of September. Guess I'll have to drop t-mobile as soon possible. What an absolute disappointment of a service. 

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syaoran
Pillar
2 years ago
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VtwurtxbFirst activity
posted in Coverage & Signal
Home Internet Signal Very Good to Weak

I switched over to Home Internet about 2 months ago. At first I was getting a “Very Good” signal and could easily stream on multiple devices without issue. The last two weeks my signal has dropped to “Weak” and many times we barely getting any throughput to the point where streams are buffering heavily. I don’t think it’s just a router problem because my phones with T-Mobile are running about 1-2 bars when I was getting full bars. Anyone else had this happen?

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2 years ago
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freescopesdadRookie
posted in Coverage & Signal
No 5G service In Ultra 5G Coverage area

My wife and I signed up on 8/20/22. I checked and my residence is in the middle of a 5G ultra zone, but I have yet to get 5G at home on my iPhone12. The best is LTE with 2 bars, but mostly only 1 bar. I have had several conversations with TM (phone and chat) and I get a different answer every time it seems. what I hear most is don’t worry, we are so sorry, we understand, or no worries. Those responses are all BS. I have been told there are upgrades taking place, others have told me there are repairs taking place, but no one will tell me when the problem will be fixed.We came to TM from AT&T because of the 55+ pricing, but I have since discovered that I can get nearly as good a deal with a military veteran discount back at AT&T. Which is where we will be heading in the next few days, unless TM gets it head out of you know where.What I just want is reliable 5G service in a zone that is supposed to have it. 

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Pillar
2 years ago
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Ha921200First activity
asked in Coverage & Signal
5G

Where is my 5 G. It has been weeks 

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Pillar
2 years ago
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MKSourabhFirst activity
asked in Coverage & Signal
Device and sim

I have brought redmi note 9 pro from india and inserted t mobile sim into it, my signals are going off randomly at certain points and i do not have data usage. pls help.

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syaoran
Pillar
2 years ago
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mtxburtonFirst activity
asked in Coverage & Signal
Cannot receive text messages on new phone

I just switched phones and cannot receive new texts. However on my old phone while its connected to wifi it still receives texts. Old sim card is in new phone and it is connected to network. 

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syaoran
Pillar
2 years ago
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DdkchiFirst activity
asked in Coverage & Signal
Internet speed

My T-Mobile speed in the morning until 10 AM, get about 30-40 mbps.  Then near evening it goes up to 130-140 mbps.

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2 years ago
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bwclarkFirst activity
asked in Coverage & Signal
Why is my phone connecting to tmobile edge

Hello. A day or two ago I noticed when I’m not on wi-fi my phone is connected to “T-Mobile Edge” and data is super slow, almost non-functional. What is going on?

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2 years ago
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JoseyFirst activity
asked in Coverage & Signal
T-Mobile will use the starlink service at 2023 ?

There's the news that T-Mobile will use the starlink service from 2023 , is that true ? How many people wish to under control by Elon . M ? a horrible lier .

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drnewcomb
Pillar
2 years ago
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rpforceFirst activity
asked in Coverage & Signal
5G router/non Tmoble home internet (dont have the option)

I am looking into getting a Tmobile magenta plan that has the unlimited data option or perhaps maybe a tablet plan with unlimited data to use in a 5G/Lte router. My question for other useres out there is how is this done, Ive tried to do research on this but can not find a clear answer on the subject nor can I figure out what the best option is as far as a router goes. I have an extesive home network but never delved into using mobile data for a home internet source, I also work from home hence the need for a large amount of data (atleast 200gbs/month minimum).for that purpose alone I am sraping by using a tmobile hotspot with 100gb of data and all the hotspots on all the other devices available at home at the moment but need a better solution.Tmobiles home internet is not an available option where I live either so that option is not one I can consider.Routers Ive looked at are:MOFI5500-5GXeLTE-EM9191-COMBO CAT20 LTE + 5G ROUTER (most expensive expensive option)TAKTIKAL 4G LTE-A Cat16

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2 years ago
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A715GGuyFirst activity
asked in Coverage & Signal
Does the Simply Prepaid $40 plan throttle down to 4G unlimited after 10 gb of 5G or does it become slower than that?

If I use over 10gb of data on 5G, will it throttled down to 4G unlimited speeds or slower?

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syaoran
Pillar
2 years ago
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laurelebyFirst activity
asked in Coverage & Signal
Living abroad for a year

Our daughter will be studying in England this school year. Does anyone know what our options are for her phone service? Should we just get her a sim card over there?

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2 years ago
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