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Device unlock

T-Mobile devices come locked to our network. Here is a space to talk about unlock eligibility and processes.

  • 399 Discussions
  • 1,784 Replies
399 Discussions
C
Cool0293First activity
posted in Device unlock
sim unlock for international data

Can you unlock my sim for international data 

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gramps28
Pillar
1 year ago
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sdbarnes22First activity
asked in Device unlock
T-Mobile Unable to Unlock Phone?!?

So, I’m leaving T-Mobile after several years.  My employer is paying for a family plan w/ another provider as a benefit - So nothing T-Mobile did, you just can’t beat free :)  I never switched as I never had a problem with them and I’ve been a fan, but the past week is starting to change that.As part of moving, I had a balance on a device which I paid off, and the following day (after seeing it was eligible) contacted T-Mobile to have the phone unlocked.  I was told it takes 24-72 hours, and it would be unlocked by Saturday. Saturday came along and the device was locked.  I went into a T-Mobile store, who told me I’d have to call for the unlock, but advised me to keep the account open until I had the phone unlocked.  That evening I chatted with T-Mobile via 611.  I was told it takes 24-48 hours, and was assured it would be unlocked by Monday. Yesterday, the phone was still locked.  I called T-Mobile, and was told it takes 24-72 hours.  I asked to be sent to a supervisor, who started te

5
syaoran
Pillar
1 year ago
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magenta9917768First activity
asked in Device unlock
REVVL locked to T-Mobile

I have a REVVL phone and I might have to move because of my job.  The t-Mobile signal there is not strong.  Can these phones be used with other carriers or do I now have a paperweight?

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Pillar
1 year ago
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DaronRookie
asked in Device unlock
SPRING/ MVNO T-MOBILE IPHONE XS SIM LOCK PROBLEM (ON UPGRADE IOS17)

Hello; I purchased a SIM-unlocked phone in 2018, and I have been using my phone without any issues for years. When I upgraded to iOS 17, my phone entered restore mode, and when it was reset to factory settings, the device woke up locked to a SIM card. my mail address is: a**********@hotmail.com   

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syaoran
Pillar
1 year ago
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R_t94Rookie
posted in Device unlock
unlock device

I have an iPhone 14 pro when I got the phone I paid over $1000 and bought it outright that same day so I wouldn’t have to make payments on it but now that my service is cut off and I’m trying to switch providers T-Mobile ole fraudulent services won’t unlock my phone saying I have to pay $300 or more due to my phone not being paid off which is a complete lie!!!! What can I do because I feel like they’re trying to cheat me out of more money and they have crappy service hence why I’m switching providers in the first place!?!?

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Pillar
1 year ago
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brisemwagaFirst activity
asked in Device unlock
permanent unlock for international usage

wife gave me her phone but forgot to unlock it for being able to be used in a different country.

3
syaoran
Pillar
1 year ago
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Bruce guFirst activity
posted in Device unlock
I want unlock my iPhone14

hi~ I am writing from China and I have an iPhone which is locked by AT&T.Since I live in China,I do not have an AT&T account or AT&T wireless number.I am willing to request an unlock code via Emailmy E-mail： chunleigu7@gmail.com

1
gramps28
Pillar
1 year ago
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json1First activity
asked in Device unlock
Why is it so hard to get my phone network unlocked??

I have been asking to have a network unlock on my phone that I bought from Samsung for over 2 weeks!!! All I get from the reps and managers is they put in a request and escalated it and wait 24 to 48 hrs. I have and nothing…… I really need to use my phone out of country and don’t know what to do!! 

4
tidbits
Pillar
1 year ago
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VicenteFirst activity
asked in Device unlock
Remove T moblie lock One Plus 7t pro mclaren

Hi!! I bought my One Plus from a guy who lived in the US, I'm from Portugal and I want to update it to solve the OXYGEN 12 problem that only gives me firmware problems. When trying to update it says it is blocked with T MOBILE. How can I unlock the equipment? I bought it second hand...

2
syaoran
Pillar
1 year ago
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OmarJs93First activity
asked in Device unlock
Unlocking of my device

Any customer service email where they can help me with unlocking a device?

1
syaoran
Pillar
1 year ago
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KibaFirst activity
asked in Device unlock
help please

I live in Korea, I bought an iPhone 13 second hand, but it turned out to be blocked, I can’t create a mobile phone account, since I don’t have a mobile phone number, I can’t write to support either, since there’s no mail to write to, and I can’t call from Korea  I can’t go to America either

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Pillar
8 months ago
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ashishpatel140580First activity
asked in Device unlock
Network Unlock my iphone 11.

Please unlock my IPhone 11 network, I have purchase this phone to user and they not provide unlock phone, please help me. My phone imei no. 35 398210 642033 6, second imei no. 35 398210 644472 4                Thank and regards

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gramps28
Pillar
1 year ago
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china state illFirst activity
asked in Device unlock
carrier unlock device pixel 6 pro

PleaseHelp with unlock. I purchase my pixel 6 pro in russia. Cant use my device with local carrier, cause "ur sim unread, use device unlock etc."imei 359595401724501​​​​​​

1
gramps28
Pillar
1 year ago
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TatoCarranzaFirst activity
posted in Device unlock
How can I request assistance from the company to unlock my cell phone?

I have purchased my resale cell phone but I want to unlock it, so I want to know if there is a possibility of unlocking it from the provider 

1
gramps28
Pillar
1 year ago
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GympossibleFirst activity
asked in Device unlock
they cant find my phone in the system so they claim they cant unlock my phone. what can i do, who can actually help for carrier unlocking my iphone

I know that someone here can lead me the right direction but please do read this entire description of my frustrating situation before you copy and paste tmobiles carrier unlock policies.I've already been to multiple locations and called customer service everyday and everybody just kinda breadcrumbs me and doesn't really help (my guess cause I'm not actually buying anything and I wholehearted believe that)Anyways, i bought an iPhone 10 on a post-paid plan in 2018 and stopped paying for the phone halfway thru the 2 year contract and I never paid so they sold the balance to a third party collections agency (ERC). Yes I still have the original receipt and yes I paid the collections agency. And yes I'm 100% absolutely positive I bought the phone from tmobile and not some MVNO like "visible".But this is where it gets tricky, I paid the debt to ERC and have the letter from ERC sayimg that i paid it, it also has a reference number on that but the 1 store that ive been to says thats not proof

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syaoran
Pillar
1 year ago
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YalenaaaFirst activity
posted in Device unlock
scam

I’m gonna start with I’ve been with T-Mobile for 8 years. Dealt with assurant and they were completely careless and unreliable. STOP PAYING FOR INSURANCE BECAUSE ITS A SCAM. I  was better off replacing through the streets. Customer service was completely terrible and I was even hung up on at one point after dealing with them for THREE HOURS. Called numerous times and asked to speak to the supervisor bc of the unsatisfied care and he never even attempted to reach back. GUYS LISTEN PLEASE. TAKING ASSURANT OFF WILL REDUCE YOUR BILL PLENTY ! Reported my phone on August 28 and received a broken phone by the 31st. In the mail I received it said all devices are tested before being shipped and after $270 I expected the new phone I was guaranteed but didn’t receive a GOOD phone until yesterday. The 6 of sept. 

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1 year ago
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lexiyuriFirst activity
asked in Device unlock
about network unlocking xt1965-t

Hi there. I need some help unlocking my T mobile revvvlry+ (indeed is a moto G7 plus rebranded by T-Mobile) I brought it in eBay to a retailer store and the phone came without a sim card. I need to unlock network for use it with another preferred carrier. I can't go ahead in the t mo app because I don't have a number. Thanks In Advance

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gramps28
Pillar
1 year ago
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Maikel2023.First activity
asked in Device unlock
DESBLOQUEO DE TELÉFONO ?

Compre mi iPhone 14 en T-mobile y me lo traje a Colombia y me lo bloquearon que soluciones me dan 

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gramps28
Pillar
10 months ago
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raph021017First activity
posted in Device unlock
unlock my iphone

hello, i am trying to unlock my phone that i purchased a t mobil i meet all the requirements and yet they are not able to unlock it what shoul i do.the customers service of T mobil is the worst i paid all the my device and service and now they don’t care anymore nobody is helping WORST SERVICE 

1
syaoran
Pillar
1 year ago
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eduardnazaryanFirst activity
asked in Device unlock
Tmobile Keeps Failing to Unlock my Phone, lying about the status and dropping my calls

I leave for Europe in 2 days. For the last 2 weeks I have been on over 2 hours of calls with T-mobile representatives. My phone is eligible for a simcard unlock and has been for years. For the first week Tmobile reps claimed that there was an issue with my phone and that the fault was with apple. After following up on another 30 minute call a tmobile rep then left me on the phone with an apple rep who after 40 minutes confirmed that apple had absolutely nothing to do with Tmobile being unable to unlock my phone. I call tmobile again, woman puts me on hold to “speak to her supervisor”, then after 20+ minutes without taking me off hold she TRANSFERS me to an irrelevant service line in broadband connections. The broadband connections rep, Jason, was actually super helpful and noted that my phone being an insurance replacement had something to do with the difficulties, and that he would forward the issue to management. He said it should be solved in a matter of hours. Within the hour one o

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Community Manager
1 year ago
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AberroquiaFirst activity
asked in Device unlock
can i unlock my phone for free?

I bought a used samsung s10+ and i want to know if i can unlock it for free since im in a foreign place and short from money (im not from usa) and i need a phone number and internet since sometimes there isnt free wifi and its dangerous.Would appreciate it a lot if someone can tell me if i can unlock it for free, i supposedly checked the imei and it didnt say anything wrong but i have nevet sed any plan from t mobile so i dont know

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1 year ago
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melvintempeFirst activity
asked in Device unlock
Device Unlock

Hi,  I bought Samsung Galaxy Tab S4 directly from T-Mobile in 2018 and last year I switched to Verizon due to my work ( Phoenix Sky Harbort Airport Basement ) Verizon is the only carrier that has signal on the basement. Before I switch I forgot to request T-mobile to unlock this tablet. Now I need to use this table with cellular service could I request for this device to be unlocked please? My account was always in good standing. I paid off everything.  I’ve gone to T-mobile store, contact customer service but I got nothing. Please HELP!  Order Number  5180462940 shipped on  12/21/2018.        Quantity Item   1 SAM T837T GALAXY TAB S4 64G BLK KIT  IMEI : 351594100356473 Device eligibility is determined as follows:The device must be sold by T-Mobile. YES The device must not be reported as lost, stolen or blocked. NEVER The account associated with the device must be in good standing. I PAID OFF EVERYTHING The device must also satisfy all the Postpaid

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Community Manager
1 year ago
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ZedFirst activity
asked in Device unlock
Hola,May i have a question,how to unlock iPhone,please.

My phone can only play games, not phone calls. 😆 Because The Carrier Lock is SIM locked.Model Name:iPhone 11 Pro MaxModel Number:NWGJ2LL/ASerial Number:F2LZLT3AN70GIMEI: 353898105081673IMEI2:353898105139992 My phone nomber is 1(541)390 5656.if there has a bill need to pay,please tell me.     TAKNKSmczzlg@gmail.com

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Pillar
1 year ago
A
alidoomLearner
asked in Device unlock
Device Unlock

Hello, I have another small problem, my device is now eligible for unlocking, but now I'm abroad, I don't have a T-Mobile network, and whenever I try on another network, this is what I see 

1
syaoran
Pillar
1 year ago
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ANT700ZFirst activity
asked in Device unlock
I'm a T mobile customer how do i unlock a metro pcs phone to use on my t mobile account?

I'm a t mobile customer, I bought a metro pcs phone thinking it's compatible with t mobile but it's locked.. how do I unlock this metro pcs phone to use on my t mobile account..I called metro pcs and they said I have to wait X amount of days.. is there any other way I can unlock this phone to use for t mobile, instead of waiting those days, even if I have to pay a small fee?? 

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8 months ago
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