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Device unlock

T-Mobile devices come locked to our network. Here is a space to talk about unlock eligibility and processes.

  • 396 Discussions
  • 1,780 Replies
396 Discussions
A
AberroquiaFirst activity
asked in Device unlock
can i unlock my phone for free?

I bought a used samsung s10+ and i want to know if i can unlock it for free since im in a foreign place and short from money (im not from usa) and i need a phone number and internet since sometimes there isnt free wifi and its dangerous.Would appreciate it a lot if someone can tell me if i can unlock it for free, i supposedly checked the imei and it didnt say anything wrong but i have nevet sed any plan from t mobile so i dont know

3
9
1 year ago
M
MaoJamesFirst activity
asked in Device unlock
how do i unlock my device

I'm working in New Zealand now. Because I need to use my local mobile phone number for work, I have to unlock my device, but the customer service is unwilling to unlock it for me. I really don't know what to do.

1
syaoran
Pillar
1 year ago
E
EisakhRookie
asked in Device unlock
unlock Iphone 13 Promax T mobile

I bought T mobile iphone 13 promax imei 358408876549398, owner of the phone put up unlock request but its a long time and status is still pending.

7
E
5 months ago
T
tristasFirst activity
asked in Device unlock
Need my SIM unlocked

I spent an hour on the phone with a TMobile customer service rep trying to get my SIM unlocked. It has been almost 72 hours and my phone is still locked and I haven’t heard anything back from TMobile. I can’t get a hold of anyone from customer service to resolve. Can someone help?

2
syaoran
Pillar
7 months ago
A
Aks1031First activity
asked in Device unlock
unlock decive

I had a phone line for my ex. Long story short we broke up, and suspended the line. I am now trying to use that line and it says it is locked and not eligible to be unlocked. I no longer have the phone associated with that line however I purchased a new phone through the website for that line. 

4
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Community Manager
10 months ago
I
itsmrlFirst activity
asked in Device unlock
Replacement phone

Hello I was just wondering if I could unlock my phone that was replaced by T-Mobile cause it was broken. Trying to figure out if I could unlock it because after the replacement I supposed to have payments for this phone and then I realized that T-Mobile didn’t charge me anymore for the phone that was replaced is there a way that it can be unlocked because it shows in the T-Mobile account or app that the device is not is not on their system.

4
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Community Manager
9 days ago
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magenta10350430First activity
asked in Device unlock
new phone unlock

why do they insist on 40 days before they unlock a new phone? i bought my phone out right from tmobile and they will not unlock it for 40 days, i got a sweet deal from Verizion that will save me over $100 a month so im moving from tmobile to Verizon and they refuse to unlock my phone for 40 days, hold a costumer hostage….bs

5
F
Pillar
1 year ago
K
KiruxaFirst activity
asked in Device unlock
Blocked by the operator T-Mobile, and used in Belarus.

Writes the Sim cart is not valid, all this happened after the update, is it possible to fix it somehow, my iphone 7 plus, here's my Phone 353810089208735

5
gramps28
Pillar
1 year ago
G
goodsnatchFirst activity
asked in Device unlock
skrewd?!

So I bought a phone from sumone who apparently didn't pay off the phone unbenonsed to me,can I not unlock the phone now an I'm jus skrewd over by this faceless seller?

6
syaoran
Pillar
1 year ago
S
shebxj8First activity
asked in Device unlock
unlock my iphone，thank

My T-mobile iPhone has been purchased for more than a year and has no bad record. Now that I'm back in China, the sim card is locked, which brings me great trouble in daily use. Can you unlock it for me? IMEI: 356514413692591, thank you very much, emil: We look forward to your reply.

1
gramps28
Pillar
1 year ago
A
Angela MFirst activity
asked in Device unlock
have to unlock phone to turn off alarm??

After this new update,  when my alarm went off this morning I had to unlock it to turn it off. It used to show the options when you picked up your phone without having to unlock it. I've searched settings and cannot find I can change this.  Anyone???

3
gramps28
Pillar
1 year ago
A
AndreyOmskRookie
posted in Device unlock
Sim Unlock iPhone 8

Здравствуйте, мой iPhone 8 куплен с рук, на нём заблокирована sim на Ваш оператор.IMEI полностью чист, проверен на Вашем официальном сайте, телефон не украден и не потерян.IMEI: 356703088740708Прошу отвязать мой iPhone 8 от Вашего оператора.Заранее благодарю.

8
gramps28
Pillar
1 year ago
F
FranciscoMagalhaesFirst activity
asked in Device unlock
IMEI unlock

I purchased a brand-new iPhone 14 in November 2022, which was imported from Paraguay. I'm its first and only user. Everything worked fine until the end of September when I suddenly couldn't receive calls. My local carrier confirmed that my plan is in good standing and there aren't any issues like overdue payments. After some research, I found out that my iPhone's IMEI has been blocked. According to the Brazilian telecommunications agency, the block was initiated by T-MOBILE, see the image below:I've already reached out to an authorized Apple representative (reference number 102118795890) to investigate, but they couldn't find any reason for the block. They advised me to get in touch with T-MOBILE directly. However, I've had difficulties connecting with you via chat.Considering this iPhone has always been in my possession and I've never had any dealings with T-MOBILE, how can I request an IMEI unblock?

4
F
11 months ago
E
EnkotemaFirst activity
asked in Device unlock
unlock iphone 11

Hello, I want to unlock my iPhone 11 pro max How can I do it?Here is my IMEI: 353900103595678

3
gramps28
Pillar
2 months ago
B
brisemwagaFirst activity
asked in Device unlock
permanent unlock for international usage

wife gave me her phone but forgot to unlock it for being able to be used in a different country.

3
syaoran
Pillar
1 year ago
M
mujahedahmedFirst activity
asked in Device unlock
Misguidance and Misinformation ( SCAM )

So, Weeks ago I had purchased a T-mobile Phone, They scammed me saying its Unlocked, However I managed to transfer the phone on my account and asked T-mobile customer service to unlock it for me and they checked into my account they said according to T-mobile Terms The account should be $100 paid or 365 days to be with them, so my account was already $60 all I had to do is to process with $40 or more So he made me refill my account with $50 and told he would unlock it for me and I will have it unlocked it within 72 hours.However then I relied on T-mobile customer service I paid $50 more and refilled my account he told he processed with unlock request and would be unlocked within 72 hours, but it’s been over 3 weeks phone is still locked and now when i contact the T-mobile 611 again they are giving different information every time i contact them.So My Concern , Question and Next step:Is T-mobile so unstable to Handle customers with improper customer service just making people give them

3
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6 months ago
Z
zahidaliRookie
asked in Device unlock
Carrie unlock

Hi sar my my name zahid iPhone 13pro carrier locked please unlock my phoneIMEI 358750487833806 serial number TYGK2GJ0F7 

3
syaoran
Pillar
6 months ago
A
Abbasgsm556First activity
posted in Device unlock
Unlock Device

Sir IMEI: 990015970384731 My phone is locked and I can't use other operators. I don't speak English and I went to the Irvine business office and they couldn't communicate. hope to help me unlock.

4
gramps28
Pillar
1 year ago
J
JosesanchezFirst activity
posted in Device unlock
request carrier SIM card unlock

I need to unlock my device ‘emei 359497080115749

1
gramps28
Pillar
1 year ago
M
magenta8285812First activity
posted in Device unlock
unlock device

Why hasn't the carrier been unlock yet, even though there are no outstanding bills on it? Please consider my request

4
gramps28
Pillar
1 year ago
M
Mihongming1First activity
asked in Device unlock
Unlock the mobile phone

I have been buying my mobile phone for three years. I want to unlock it. The sales representative said that I would recharge $100 to the prepaid card. After I recharged, the mobile phone was still not unlocked. My mobile phone's imei351330880134560Account number 5627274351, please help me unlock it. Thank you.

5
syaoran
Pillar
4 months ago
N
Niar67First activity
asked in Device unlock
need some help

I have a one plus nord n200 and i live in cuba.My phone is temporaly unlocked. I pay the cash and still dont unlock permanent my phone. I dont know what i need to do

7
F
Pillar
1 year ago
R
R_t94Rookie
posted in Device unlock
unlock device

I have an iPhone 14 pro when I got the phone I paid over $1000 and bought it outright that same day so I wouldn’t have to make payments on it but now that my service is cut off and I’m trying to switch providers T-Mobile ole fraudulent services won’t unlock my phone saying I have to pay $300 or more due to my phone not being paid off which is a complete lie!!!! What can I do because I feel like they’re trying to cheat me out of more money and they have crappy service hence why I’m switching providers in the first place!?!?

7
F
Pillar
1 year ago
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Shahnawaz shahFirst activity
asked in Device unlock
unlock device

It’s been more than 72 hours since T-mobile has requested Apple to unlock my device but it still sim locked . What should I do now . And can someone tell me how many days Apple take to unlock my device . I am using 14 pro max 

1
gramps28
Pillar
1 year ago
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LazizxanFirst activity
posted in Device unlock
How to unlock my iphone SIM CARD

How to unlock in the my iphone sim card sloth i need delected mobile servise usa (T...mobile)help me speedly !!!!another thanks

1
gramps28
Pillar
1 year ago
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