Device unlock

T-Mobile devices come locked to our network. Here is a space to talk about unlock eligibility and processes.

  • 333 Discussions
  • 1,576 Replies

333 Discussions

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FranciscoMagalhaesFirst activity
asked in Device unlock

IMEI unlock

I purchased a brand-new iPhone 14 in November 2022, which was imported from Paraguay. I'm its first and only user. Everything worked fine until the end of September when I suddenly couldn't receive calls. My local carrier confirmed that my plan is in good standing and there aren't any issues like overdue payments. After some research, I found out that my iPhone's IMEI has been blocked. According to the Brazilian telecommunications agency, the block was initiated by T-MOBILE, see the image below:I've already reached out to an authorized Apple representative (reference number 102118795890) to investigate, but they couldn't find any reason for the block. They advised me to get in touch with T-MOBILE directly. However, I've had difficulties connecting with you via chat.Considering this iPhone has always been in my possession and I've never had any dealings with T-MOBILE, how can I request an IMEI unblock?

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6 months ago
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mpardus1First activity
asked in Device unlock

How to contact CS directly?

Can not find a way to contact CS. SIM locked. On phone <Call Failed>. Can not find a way to contact CS online. Help?

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Pillar
6 months ago
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MubiparipFirst activity
posted in Device unlock

unlock old phone

Hi…I bought recently I-Phone 14, and replaced previously used iPhone 8+, as a long time T-Mobile member, since I am not using right now the old phone I would like to be unlocked as needed to be sent overseas or to be used by other carriers. Please assist me how to unlock my old iPhone 8+….the number is the same, bought from T-Mobile. And all pre-requirements are satisfied.  Thanks,milorad 

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Pillar
6 months ago
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MerpFirst activity
asked in Device unlock

help unlock my phone

I have a Cellution Padua phone that I wanna try to unlock I received it in the mail 

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6 months ago
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EmcgrailHelper Level 1
asked in Device unlock

Device Unlock Notification

Does anyone know what this means? I've never had this notification before. Andwhen I click on it to get more details nothing happens. 

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syaoran
Pillar
6 months ago
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fazzyFirst activity
asked in Device unlock

sim locked

please unlock my phone ,iphone 7IMEI 355328089576058

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Community Manager
6 months ago
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Rambabu JavvajiRookie
asked in Device unlock

simlocked but t-mobile saying fully unlokced

I bought Iphone 13 pro and  I fully paid for my phone before I came here and when I was paying for the device, t mobile expert said that it has been fully unlocked. On my setting, it still says SIM Locked and it is not working here. I called T mobile more than 100 times, they say that it’s been fully unlocked but my phone says it is still locked! I even tried to scan a new esim on the phone it says I need to contact the original carrier to unlock the phone. Every time I called all they say is the device is fully unlocked. I was even connected to Apple experts but they could not help me with anything. Apple suggested me to reset the phone, which I have tried.  Now I don’t know what to do. It’s been more than 2months and I’m not able to use this phone that I’ve paid $840 for.  

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18 days ago
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Cool0293First activity
posted in Device unlock

sim unlock for international data

Can you unlock my sim for international data 

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gramps28
Pillar
6 months ago
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sdbarnes22First activity
asked in Device unlock

T-Mobile Unable to Unlock Phone?!?

So, I’m leaving T-Mobile after several years.  My employer is paying for a family plan w/ another provider as a benefit - So nothing T-Mobile did, you just can’t beat free :)  I never switched as I never had a problem with them and I’ve been a fan, but the past week is starting to change that.As part of moving, I had a balance on a device which I paid off, and the following day (after seeing it was eligible) contacted T-Mobile to have the phone unlocked.  I was told it takes 24-72 hours, and it would be unlocked by Saturday. Saturday came along and the device was locked.  I went into a T-Mobile store, who told me I’d have to call for the unlock, but advised me to keep the account open until I had the phone unlocked.  That evening I chatted with T-Mobile via 611.  I was told it takes 24-48 hours, and was assured it would be unlocked by Monday. Yesterday, the phone was still locked.  I called T-Mobile, and was told it takes 24-72 hours.  I asked to be sent to a supervisor, who started te

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syaoran
Pillar
6 months ago
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magenta9917768First activity
asked in Device unlock

REVVL locked to T-Mobile

I have a REVVL phone and I might have to move because of my job.  The t-Mobile signal there is not strong.  Can these phones be used with other carriers or do I now have a paperweight?

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Pillar
6 months ago
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DaronRookie
asked in Device unlock

SPRING/ MVNO T-MOBILE IPHONE XS SIM LOCK PROBLEM (ON UPGRADE IOS17)

Hello; I purchased a SIM-unlocked phone in 2018, and I have been using my phone without any issues for years. When I upgraded to iOS 17, my phone entered restore mode, and when it was reset to factory settings, the device woke up locked to a SIM card. my mail address is: a**********@hotmail.com   

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syaoran
Pillar
6 months ago
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R_t94Rookie
posted in Device unlock

unlock device

I have an iPhone 14 pro when I got the phone I paid over $1000 and bought it outright that same day so I wouldn’t have to make payments on it but now that my service is cut off and I’m trying to switch providers T-Mobile ole fraudulent services won’t unlock my phone saying I have to pay $300 or more due to my phone not being paid off which is a complete lie!!!! What can I do because I feel like they’re trying to cheat me out of more money and they have crappy service hence why I’m switching providers in the first place!?!?

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Pillar
7 months ago
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brisemwagaFirst activity
asked in Device unlock

permanent unlock for international usage

wife gave me her phone but forgot to unlock it for being able to be used in a different country.

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syaoran
Pillar
7 months ago
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Bruce guFirst activity
posted in Device unlock

I want unlock my iPhone14

hi~ I am writing from China and I have an iPhone which is locked by AT&T.Since I live in China,I do not have an AT&T account or AT&T wireless number.I am willing to request an unlock code via Emailmy E-mail： chunleigu7@gmail.com

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gramps28
Pillar
7 months ago
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json1First activity
asked in Device unlock

Why is it so hard to get my phone network unlocked??

I have been asking to have a network unlock on my phone that I bought from Samsung for over 2 weeks!!! All I get from the reps and managers is they put in a request and escalated it and wait 24 to 48 hrs. I have and nothing…… I really need to use my phone out of country and don’t know what to do!! 

4
tidbits
Pillar
7 months ago
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VicenteFirst activity
asked in Device unlock

Remove T moblie lock One Plus 7t pro mclaren

Hi!! I bought my One Plus from a guy who lived in the US, I'm from Portugal and I want to update it to solve the OXYGEN 12 problem that only gives me firmware problems. When trying to update it says it is blocked with T MOBILE. How can I unlock the equipment? I bought it second hand...

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syaoran
Pillar
7 months ago
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OmarJs93First activity
asked in Device unlock

Unlocking of my device

Any customer service email where they can help me with unlocking a device?

1
syaoran
Pillar
7 months ago
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KibaFirst activity
asked in Device unlock

help please

I live in Korea, I bought an iPhone 13 second hand, but it turned out to be blocked, I can’t create a mobile phone account, since I don’t have a mobile phone number, I can’t write to support either, since there’s no mail to write to, and I can’t call from Korea  I can’t go to America either

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3 months ago
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ashishpatel140580First activity
asked in Device unlock

Network Unlock my iphone 11.

Please unlock my IPhone 11 network, I have purchase this phone to user and they not provide unlock phone, please help me. My phone imei no. 35 398210 642033 6, second imei no. 35 398210 644472 4                Thank and regards

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gramps28
Pillar
7 months ago
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china state illFirst activity
asked in Device unlock

carrier unlock device pixel 6 pro

PleaseHelp with unlock. I purchase my pixel 6 pro in russia. Cant use my device with local carrier, cause "ur sim unread, use device unlock etc."imei 359595401724501​​​​​​

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gramps28
Pillar
7 months ago
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TatoCarranzaFirst activity
posted in Device unlock

How can I request assistance from the company to unlock my cell phone?

I have purchased my resale cell phone but I want to unlock it, so I want to know if there is a possibility of unlocking it from the provider 

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gramps28
Pillar
7 months ago
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GympossibleFirst activity
asked in Device unlock

they cant find my phone in the system so they claim they cant unlock my phone. what can i do, who can actually help for carrier unlocking my iphone

I know that someone here can lead me the right direction but please do read this entire description of my frustrating situation before you copy and paste tmobiles carrier unlock policies.I've already been to multiple locations and called customer service everyday and everybody just kinda breadcrumbs me and doesn't really help (my guess cause I'm not actually buying anything and I wholehearted believe that)Anyways, i bought an iPhone 10 on a post-paid plan in 2018 and stopped paying for the phone halfway thru the 2 year contract and I never paid so they sold the balance to a third party collections agency (ERC). Yes I still have the original receipt and yes I paid the collections agency. And yes I'm 100% absolutely positive I bought the phone from tmobile and not some MVNO like "visible".But this is where it gets tricky, I paid the debt to ERC and have the letter from ERC sayimg that i paid it, it also has a reference number on that but the 1 store that ive been to says thats not proof

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syaoran
Pillar
7 months ago
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YalenaaaFirst activity
posted in Device unlock

scam

I’m gonna start with I’ve been with T-Mobile for 8 years. Dealt with assurant and they were completely careless and unreliable. STOP PAYING FOR INSURANCE BECAUSE ITS A SCAM. I  was better off replacing through the streets. Customer service was completely terrible and I was even hung up on at one point after dealing with them for THREE HOURS. Called numerous times and asked to speak to the supervisor bc of the unsatisfied care and he never even attempted to reach back. GUYS LISTEN PLEASE. TAKING ASSURANT OFF WILL REDUCE YOUR BILL PLENTY ! Reported my phone on August 28 and received a broken phone by the 31st. In the mail I received it said all devices are tested before being shipped and after $270 I expected the new phone I was guaranteed but didn’t receive a GOOD phone until yesterday. The 6 of sept. 

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7 months ago
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lexiyuriFirst activity
asked in Device unlock

about network unlocking xt1965-t

Hi there. I need some help unlocking my T mobile revvvlry+ (indeed is a moto G7 plus rebranded by T-Mobile) I brought it in eBay to a retailer store and the phone came without a sim card. I need to unlock network for use it with another preferred carrier. I can't go ahead in the t mo app because I don't have a number. Thanks In Advance

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gramps28
Pillar
7 months ago
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Maikel2023.First activity
asked in Device unlock

DESBLOQUEO DE TELÉFONO ?

Compre mi iPhone 14 en T-mobile y me lo traje a Colombia y me lo bloquearon que soluciones me dan 

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gramps28
Pillar
4 months ago
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