Device unlock

T-Mobile devices come locked to our network. Here is a space to talk about unlock eligibility and processes.

  • 257 Discussions
  • 1,254 Replies

257 Discussions

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Aks1031First activity
asked in Device unlock

unlock decive

I had a phone line for my ex. Long story short we broke up, and suspended the line. I am now trying to use that line and it says it is locked and not eligible to be unlocked. I no longer have the phone associated with that line however I purchased a new phone through the website for that line. 

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Community Manager
9 hours ago
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Sachinkanwar2503First activity
posted in Device unlock

lg g7 thinq network error 22 , unable to connect to nerwork and wifi

I bought T-Mobile lg g7 thinq from USA to India with permanently Unlock feature but after receiving an update I am unable to connect to any network and also unable to connect to wifi . In network selection it shows Network error 22 . Even I am unable to hardreset it or downgrade it to previous version . Please help

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Community Manager
10 hours ago
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schubigeLearner
posted in Device unlock

The T-Mobile unlock lie

Here is my story as of 8/15/23: I’m a T-Mobile prepaid customer for several years and was happy with the company so far.I lost my phone on 7/15/23 (ouch) and bought a new Motorola razr+ from T-Mobile on 7/16/23 for $999. Since I knew that I will be abroad for several months, it was important to me that I can also use the phone with a non T-Mobile operator. Thus at the shop the salesperson and me carefully read T-Mobile’s “Unlock your mobile device” page (https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy). It says:If the device was activated less than 365 days ago, then the Prepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account.  In addition, more than 14 days must have passed since the device was purchased.I refilled my account with two payments ($100 and $20), left the US on 28/7/23 and expected to unlock my device 14 days after purchase. Which didn’t work. After hours wit

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13 hours ago
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Ebdah1First activity
asked in Device unlock

Moto G Pure unlock

I have bought my phone of someone in Australia which turned out to be locked by T-Mobile USA. I never knew it was locked especially to an American company. I have tried to unlock it and paid for it twice to get the code to unlock it. It costed me more than $100 just to unlock it but it never worked. I got emails back from the unlocking company saying the IMIE number is fake which is what  T-Mobile USA got back to the company trying to unlock it for me or I get asked to contact T-Mobile to unlock it or by visiting one of T-Mobile stores which is not possible because I am in Australia. When I contacted T-Mobile they couldn't unlock it for me either.... So what do I do now? Please help if you can...  Attached screenshots including IMIE NUMBER....  THANKS 👍 

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1 day ago
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Community Manager
HeavenMCommunity Manager
published in Device unlock

Need to unlock a device? Here's some information to get you started.Blog

The magic of cell phones is that they are our companion wherever we go. They connect us to friends and family, work, entertainment, and everything in between. Cell phones have also been a convenient place for us to store our treasures like pictures and music. Changing phones can be a headache, which is why unlocking our devices is so important if we are traveling to other countries or changing wireless providers.Let's take a look at the requirements and processes for unlocking your phone.Eligibility requirementsTo network unlock your device, you must first meet certain eligibility requirements. Some of the requirements are different based on your account type, but some things don't change. The device must be sold by T-Mobile. It mustn't be reported as lost, stolen, or broken. The account associated to the device must be in good standing. T-Mobile may need proof of purchase or some additional information, but most of the time the unlock process is seamless and easy.If you are on a postp

2007988
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2 days ago
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OzzieFirst activity
asked in Device unlock

Sim unlock

Hello T-Mobile, I have an iphone 12 pro and I want to unlock the sim so I can use another carrier in another country 

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tidbits
Pillar
5 days ago
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Dhaval kapadiaFirst activity
asked in Device unlock

unlock my device

My uncle purchase this device with full Payment on 3rd December 2021 and today is 21 January 2023 still it's showing you have to pay the remaining amount. It's More than 365 days it should be unlock from your side. From July 2022 T-Mobile representative commitment that you are eligible to unlock your device but still they're not able to unlock my device and every time different representative saying different things to unlock my device. Right Now I'm Outside of USA. I'm in India my Indian number is # & my email ID is ..IMEI number is # Edited to remove personal information

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gramps28
Pillar
7 days ago
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shahriarfahimFirst activity
posted in Device unlock

unlock my iphone 6s carrier

hi dear,plz unlocked my iphone 6s carrier locked.serial number FK3QR6EPGRY8IMEI 355425078820057

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gramps28
Pillar
7 days ago
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NCL SpectreFirst activity
asked in Device unlock

SIM Unlocked- dual SIM for international student

Hey!so as the title says, next month im moving to the US for college. Im planning to buy a new phone (the S24 when it comes out) and my question is: if I buy the new phone + line in T Mobile (because T Mobile have the deals of purchasing a new phone+line) will I be able to use my home country’s SIM while having another SIM from T Mobile? I know Samsung phones supports dual-SIM option but for that to work my phone needs to be unlocked. Thank you in advance!

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syaoran
Pillar
8 days ago
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jyuan2004Rookie
asked in Device unlock

Carrier Lock (SIM_locked) on iPhone SE (2nd gen) - cannot be removed

I bought 2 new iPhone SE (2nd gen) from Apple when the product was released. Then, I brough them to my T-mobile lines. Now, I am about to sell them so that I can start using new devices. In one of the phones, the Carrier Lock field is “SIM Locked”, which makes me very angry, because I never owed anything to T-mobile on these devices.I talked to 3 technicians on T-mobile side, and 1 from Apple Care. The Apple technician said they don’t set Carrier Lock and they can’t clear it. The T-mobile technicians told me that they have cleared this phone in their system so that I should just live with the “SIM Locked” on my phone, because they don’t have a mechanism to clear it.This is unfair to me in 2 ways: (1) potential buyers may shy away from my phone because it says that the phone is locked to a carrier; (2) T-mobile should have never put a lock on my phone in the first place, resulting in my tedious phone call with multiple technicians to no vail.I wonder if someone has a clever way to clear

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9 days ago
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dgnunesFirst activity
asked in Device unlock

iPhone 11 Pro Max only e-Sim Carrier lock

My iPhone is only blocked e-sim by Sprint and on the general → about it appears that there is no carrier lock.Help-me please

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gramps28
Pillar
13 days ago
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Omar mohamedFirst activity
asked in Device unlock

Special for iPhone from your company

✅356194447138745Model Description: IPHONE 12 PRO MAX SILVR 128GB-GBRModel: iPhone 12 Pro Max 128GB Silver A2411 GlobalIMEI Number: 356194447138745IMEI2 Number: 356194447214884MEID Number: 35619444713874Serial Number: G0NF50T10D50Manufacture Date: 3 Feb 2021Unit Age: 2 years, 9 months and 12 daysAssembled In: Pegatron Shanghai, ChinaEstimated Purchase Date: 12 Feb 2021Next Activation Policy ID: 302Locked Carrier: UK T-Mobile Orange PolicyCountry: United KingdomSIM-Lock Status: LockedCHECK - Carrier + SIM-Lock)

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syaoran
Pillar
13 days ago
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jstyle0000First activity
asked in Device unlock

Sim locked but t mobile says fully unlocked

I bought Iphone 14 pro in September and I moved to Indonesia. So I fully paid for my phone before I came here and when I was paying for the device, t mobile expert said that it has been fully unlocked. On my setting, it still says SIM Locked and it is not working here. I called T mobile more than 10 times, they say that it’s been fully unlocked but my phone says it is still locked! I even tried to scan a new esim on the phone it says I need to contact the original carrier to unlock the phone. Every time I called all they say is the device is fully unlocked. I was even connected to Apple experts but they could not help me with anything. Apple suggested me to reset the phone, which I have tried.  Now I don’t know what to do. It’s been more than two weeks and I’m not able to use this phone that I’ve paid $1000 for.  Please help!!!

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Pillar
15 days ago
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ygorrrkkFirst activity
asked in Device unlock

Please help me unlock my LG V20 LS997 (Sprint Variant)

Hi everyone, my uncle bought an LG V20 2 years ago when he was in USA, so he brought that phone to Brazil and can’t use any sim cards because it’s locked to SPRINT (any other sim cards shows as invalid)We can’t unlock the phone using the SPRINT sim card since there’s no SPRINT tower here in BrazilIf someone can help I appreciate

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syaoran
Pillar
16 days ago
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Angry At T-MHelper Level 1
asked in Device unlock

Phone is being held hostage by T-Mobile

My phone, purchased from T-Mobile and paid in full is still LOCKED. It has been 11 days, and it will be two weeks after I have to wait another 3 days to pass. The phone is my property and T-Mobile will not unlock it. I have several tickets submitted including a Complaint that stated that my phone was to be unlocked within 24 hours. This has passed and the phone is still locked. I have talked to 7 people who have all told me different things. I factory reset the phone, following their instructions, and the phone is still LOCKED. I am submitting a complaint to the FCC, my state representatives, and the Better Business Bureau. I asked that T-Mobile reimburse me for my time I have spent to date trying to get the phone unlocked. I need this phone because I use it for work being registered with my employer. If I get a new phone registered, I will not be able to work for 5 days while the phone is activated with my job.

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16 days ago
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LoveLyLizFirst activity
posted in Device unlock

Lg stylo5 - locked

Just bought second hand LG Stylo 5 and it turned out to be locked. The company I have service with is not T-Mobile and so my sim will actually not work on this phone it actually got blocked or blocked my sim got locked when I put into this phone so now I need to unlock both the phone and my sim but in order to unlock the Sim I need to provide an IMEI number for a phone that is unlocked and I don't have one I only have this one I desperately need help resolving this issue

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syaoran
Pillar
16 days ago
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MazaFirst activity
asked in Device unlock

Unlock phone please

Hey.I have problem with my phone.Blocked Sim-card.I can’t sell my phone.Please help me.iphone 7 plusModel number - MNQW2LL/ASerial number - FCDTXDTJHG04Imei - 355358085507146Please help meThank you.

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Pillar
18 days ago
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SemeredinFirst activity
asked in Device unlock

unlock

I live in Saudi Arabia, my uncle lives in America, he recently gave me his personal phone, when the phone was brought to me, I reset everything to factory settings, now I can’t insert a SIM card, how can I solve this problem? I can’t contact you because I don’t have an American number.

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Pillar
22 days ago
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xyz123First activity
asked in Device unlock

phone locked to Assurance wireless, need to activated on Tmobile in order to be unlocked

Can Tmobile help unlock my phone bought from Assurance wireless? My phone is qualified for unlocked, but I no longer has service with them as they told me it would be unlocked automatically which never happened. The phone is Moto G Pure, and it says it’s locked to Tmobile. Do I have to buy Tmoible service in order to have it unlocked. 

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Pillar
22 days ago
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PLfromEcRookie
asked in Device unlock

Unlock Motorola 5G

2 years ago I bought my Motorola phone at a T-Mobile store. Couple of months later I switched to prepaid and repaid the phone in full. T-Mobile has not unlocked the device since then even after calling customer service twice. What to do? Can't find any place to put a complaint.

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27 days ago
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ResiproxFirst activity
asked in Device unlock

unactivated brand new paid for then blacklisted?...

Hopefully someone can point me in the right direction. December last year I paid cash for a phone at wal Mart. On the box it says it's tmobile.  I had the money for the phone and ac service plan but not the activation fee, and was told I could go to a tmobile store later and won't be a problem activating.  During that time boost offered a free phone for porting to them, (number was never ported to tmobile) and was planning on returningthe phone since I'd never even turned it on, u figured it would not be a problem. Stupid me missed the 2 week deadline so that option was out.  A friend of mine needed a phone and since he was a metro customer I gave it to him, and except for the initial Sim swap, the phone worked beautifully for about 2 weeks and then was blacklisted.    Took 6 months of trying to get a duplicate receipt from wal mart, only a13 they could find sold that day was Verizon branded.  I kept trying mart before hitting up tmobile reps, and took another month before finally gett

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gramps28
Pillar
27 days ago
BabetteTG
BabetteTGRookie
asked in Device unlock

Network Unlock Question

Paid off the last pymt on all my equipment in acct, so I unlocked my phone via settings. I'm confused with a message that keeps on popping up on my screen on my cell, and my tablet now states that my unlock has expired? Below is the pop up message:Your phone's network unlock willexpire in 1 days. SIM cards fromother service providers will nolonger work.Can anyone help me out please. I thought once paid up you own all equipment, hence unlocked with no expiration ... better off when trading in, etc. Thanks ... 

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Community Manager
28 days ago
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Kells90xFirst activity
asked in Device unlock

Locked UICC Help Needed

I have a Samsung Galaxy Note 20 that has been fully paid off. TMobile said the phone was unlocked. At that point, I ported my number over to Comcast. Once the port was successful, I tried to use the phone with the Comcast SIM only to see that there was an error. The device has a UICC lock  to Sprint that I was not aware of. I have been on the phone for days with TMobile to get the UICC lock removed but I’m not having any luck. I can’t unlock the device from my end. Settings > System Updates > UICC Unlock does not work. I see a message of “System Initializing” and then it disappears within seconds. I need help. 

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28 days ago
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zahidaliRookie
posted in Device unlock

carrier unlock

Hi sar my I phone 13pro carrier unlock please my I’d mzahidali333@gmail.com my IMEI no 358750487833806

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Community Manager
29 days ago
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JosePascualFirst activity
asked in Device unlock

SeconHand phone carrier lock

I buy a second hand iphone, and after swtich on, i discovered that the sim is lock from Carrier.Now I want to know if this phone is clean or have some issue between the old owner and your company.How can I get this info?

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syaoran
Pillar
30 days ago
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