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Device unlock

T-Mobile devices come locked to our network. Here is a space to talk about unlock eligibility and processes.

  • 399 Discussions
  • 1,784 Replies
399 Discussions
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bramksaNovice
asked in Device unlock
device unlock | 5G mobile hotspot

Hello There, I’ve requested multiple times ove rthe phone and also via chat to unlock my 5G mobile hotspot and everytime I hear request has been submitted and still the device is locked.I’ve paid it fully and also removed / cancelled the service with t-mobile and it is still unlocked? Is there a resolution for this?

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syaoran
Pillar
2 hours ago
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magenta8247692First activity
posted in Device unlock
I'm not at all feeling like I'm a valued customer at T-Mobile anymore

Anyone else feeling less valued as a customer ever since they exported their call centers out of the United States? I am being ripped off, this is my worst customer service interaction with any business I have ever had in my life! 3 times I was supposed to receive a callback, in 3 days! They are becoming more deceptive, unethical and dishonest! Problem still not resolved! I might need to get an attorney! 

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3 days ago
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T-MWorstEvwrFirst activity
asked in Device unlock
Device Unlock Problem! Reason Code: 19

Here comes the vent. about a month ago I canceled my T-Mobile account which had me and my ex-girlfriend on it I wanted to switch to Mint mobile my girlfriend stayed with T-Mobile but they made her get a new account since I was the account holder. I was told that once I pay off my phone and my ex girlfriend gets her new account then my phone would be unlocked and I would be able to take it to Mint mobile. I found out after I had already canceled my account and paid off the phone that the phone would not  unlock. since I don't have an account anymore it is very hard to get verified with anyone from T-Mobile I've had to be in a T-Mobile store while talking to a T-Mobile representative on the phone so that the person in the T-Mobile store could verify that I was me and so that the person on the phone could submit a unlock request which I have done three different times!!!! this issue has been escalated three different times also. the device is a Samsung Galaxy s22 Ultra and the reason code

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3 days ago
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Amaan234First activity
asked in Device unlock
I want unlock my iphone 15 pro max

I want to unlock my iphone 15 pro max with IMEI 354773165570536

1
gramps28
Pillar
8 days ago
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Community Manager
HeavenMCommunity Manager
published in Device unlock
Need to unlock a device? Here's some information to get you started.Blog

The magic of cell phones is that they are our companion wherever we go. They connect us to friends and family, work, entertainment, and everything in between. Cell phones have also been a convenient place for us to store our treasures like pictures and music. Changing phones can be a headache, which is why unlocking our devices is so important if we are traveling to other countries or changing wireless providers.Let's take a look at the requirements and processes for unlocking your phone.Eligibility requirementsTo network unlock your device, you must first meet certain eligibility requirements. Some of the requirements are different based on your account type, but some things don't change. The device must be sold by T-Mobile. It mustn't be reported as lost, stolen, or broken. The account associated to the device must be in good standing. T-Mobile may need proof of purchase or some additional information, but most of the time the unlock process is seamless and easy.If you are on a postp

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9 days ago
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BratchersNovice
asked in Device unlock
lock my sim card

Good afternoon if i ,miss and you have morning or evening sorry i origin from Ukraine!Iwan to know how to unlock my lock sim card ?Yesterday bought used iphone 12 pro max from seller .I should get a reply why sim card is lock to T-Mobile USA.WHY ITS HAPPEN?Please i will wait answer email:nazarostapcuk2@gmail.com,bye

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gramps28
Pillar
11 days ago
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itsmrlFirst activity
asked in Device unlock
Replacement phone

Hello I was just wondering if I could unlock my phone that was replaced by T-Mobile cause it was broken. Trying to figure out if I could unlock it because after the replacement I supposed to have payments for this phone and then I realized that T-Mobile didn’t charge me anymore for the phone that was replaced is there a way that it can be unlocked because it shows in the T-Mobile account or app that the device is not is not on their system.

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Community Manager
13 days ago
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rmmaheshNovice
asked in Device unlock
Unlock MY Iphone SE T-mobile Carrier Locked

Pls Unlock MY Iphone SE T-mobile Carrier Locked

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syaoran
Pillar
14 days ago
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pussycatFirst activity
asked in Device unlock
samsung s21 unlock imei

can u unlock my carrier imei number is 353807511293137

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gramps28
Pillar
15 days ago
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HazemNovice
posted in Device unlock
unlock sim

I bought a used iPhone and discovered that it is network locked, and the carrier that locked it is T-Mobile. What can I do to unlock it?

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gramps28
Pillar
16 days ago
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dsm213First activity
asked in Device unlock
Unlocking second sim possible?

Is it possible to unlock the second sim on an iPhone 14? I am looking for a second phone number with no data and T-Mobile doesn’t offer a resonable plan. DIGITS won't work because I have no data service in my area. I understand the phone needs to be paid off but it doesn't make sense to pay the phone off if they are going to continuously do a promotion to keep you in a contract. I'll likely never pay a phone off while on T-Mobile so it sounds like I’d never be able to use the second sim with another provider or if I travel and want to pick up a sim.  Any way to at least unlock the second sim?

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16 days ago
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insanityneptuneNovice
asked in Device unlock
locked phone question

hello everyone, i’m not from the US, but i am going there for a week, and i have a question:i am buying a t-mobile locked phone, the deal is great, the unlocked ones are more expensive (by 200 usd, atleast on this used retailer). is there a way for me to unlock the phone when i am back to my home country? apparently, the pre-paid ones (correct me if i’m wrong) are 40 days long, however as i said earlier i’ll be there for a week, what can i do? thank you!fyi, no, i’m not trying to resell lol

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gramps28
Pillar
24 days ago
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Cowboyheha0929First activity
asked in Device unlock
HOW CAN I UNLOCK A OLD TABLET .

I have a old tablet that I'm trying to unlock to use with a different SIM card it claims that it's an old T-mobile tablet but I actually got this tablet from the Free Library of Philadelphia I'm trying to figure out how do I unlock it since I no longer use T-Mobile and I don't even have a number or anything else for this tablet I just wanted to use it for the internet if anybody have any ideas could you please let me know ASAP this is Cowboy hee-ha0929 thank you very much and have a blessed day.

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Community Manager
26 days ago
H
Community Manager
HeavenMCommunity Manager
published in Device unlock
¿Necesitas ayuda para desbloquear un dispositivo? Aquí te decimos cómo hacerlo.Blog

Lo maravilloso de los celulares es que nos acompañan a donde quiera que vayamos. Nos conectan con amigos y familiares, con el trabajo, el entretenimiento y mucho más. También se convirtieron en un lugar cómodo para guardar tesoros, como nuestras fotos y música. Cambiar de teléfono puede ser un dolor de cabeza, por lo que desbloquear nuestros dispositivos es superimportante cuando viajamos a otro país o al cambiar de proveedor de servicio.Veamos cuáles son los requisitos y procesos para desbloquear tu teléfono.Requisitos de elegibilidadPara desbloquear tu dispositivo, primero debes cumplir con ciertos requisitos de elegibilidad. Algunos requisitos varían según el tipo de cuenta, pero otros siempre son iguales. Como por ejemplo: que el dispositivo haya sido adquirido en T-Mobile, que esté reportado como perdido, robado o roto y que la cuenta asociada con el dispositivo esté al día en sus pagos. T-Mobile podría necesitar un comprobante de compra o información adicional, pero la mayoría de

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28 days ago
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WYnn NguyenFirst activity
asked in Device unlock
i have 2 ip P with Tmobile and paid off but they still not unlocked for me?

Does any one have solution or know how to fighting with this issued? I had 2 IP PM bought from Tmobile, and now they said they could find my IMEI on your system.What should I do now? please help.Thank you 

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1 month ago
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Mdubeau
asked in Device unlock
UNLOCKING SAMSUNG S24 ULTRA

I'm really confused?  I spent almost $1800 buying this phone in cash at the T-Mobile store instead of an unlocked one at a normal store a few days ago because the rep at your corporate store swore up and down if it was paid off I could unlock it.  What a liar.  Now I'm screwed because my second sim I use personally (which is currently on my busted up S21 Ultra) isn't with T-Mobile and for some ungodly reason they feel they have the right to lock a phone I paid cash for for 40 days.  There is ZERO acceptable reasons you can give me that even justify this besides greed and control and I'm so pissed about it I'm ready to pull my business account from you.  (Not that you'd actually care or that Verizon or ATT aren't scumbags).  What the hell is the reason for this?  This should be illegal.  

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gramps28
Pillar
1 month ago
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warner_xxFirst activity
asked in Device unlock
Carrier unlock codes

I have a cheap vortex ZG55 cell phone.  Can someone please tell me the Carrier unlock codes. It's T-Mobile or Verizon.  It was given by standup wireless a government cell phone provider for lifeline.  Can anyone help please.   Please email me please thank you.   My email   

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gramps28
Pillar
1 month ago
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XxSisabellacxxNovice
asked in Device unlock
permanent network unlock denied reason 37?

So I just purchased this phone from someone it's a Samsung galaxy a03s and I tried to network unlock it but it denied me and said reason 37! With is reason 37? It's a phone from Metro pcs

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gramps28
Pillar
1 month ago
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scorpion01First activity
asked in Device unlock
iPhone unlock for international travel

Hello,I have 4 devices and thos are locked to T-mobile because those are on installment plan. It has been close to 2 months since I have joined T-mobile. I have an international trip coming up in November. I am wondering if T-mobile can temporarily unlock my devices so that I can use the same using local sim cards while overseas. I can produce flight ticket and hotel bookings details to show the proof.

1
gramps28
Pillar
1 month ago
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HaroonFirst activity
asked in Device unlock
sim locked carrier lock

I have just purchased an iphone 14 pro max  but its carrier locked by your side could help me to unlock this . 

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1 month ago
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Joe goldbergFirst activity
asked in Device unlock
unlock my iPhone Carrier

I have an iphone 12 which is locked by t-mobile it is totally ok of your sim lock policy i just want you to plz my carrier plz i live in pakistan i dont have a t-mobile sim the 365 days also crossed device is not blocked stolen or something like that plz plz unlock my phone carrier

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gramps28
Pillar
1 month ago
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LadyDawnFirst activity
asked in Device unlock
BYOP

how to get phone unlocked 

2
syaoran
Pillar
1 month ago
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curious-anonymousFirst activity
asked in Device unlock
One plus 9

paid almost $1000.00 for a one plus 9 (unlocked, in good standiings purchased phone thru T-Mobile Paid off) was locked out due to sim swap scam …..did a hard reset and still can’t get into my own phone per google asking for the information entered while phone was compromised …. please help

2
tidbits
Pillar
1 month ago
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SimonTemplerFirst activity
asked in Device unlock
Temp. Unlock expires in 6 days

Temp unlock expiring in 6 days . 

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1 month ago
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whosthagirlFirst activity
asked in Device unlock
how long does it take for my phone to show unlock status?

how long does it take for my phone to show unlock status? I recently paid off my iphone through t-mobile. I am traveling outside of the country for military duty and need to get a local e-sim card. The T-mobile account shows the phone is unlocked, the t-mobile rep tells me it's unlocked, but when I go to my settings, it still shows it's locked. its been a couple days now, and I really need to get service in this new country. 

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gramps28
Pillar
1 month ago
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