T-Mobile devices come locked to our network. Here is a space to talk about unlock eligibility and processes.
- 257 Discussions
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I had a phone line for my ex. Long story short we broke up, and suspended the line. I am now trying to use that line and it says it is locked and not eligible to be unlocked. I no longer have the phone associated with that line however I purchased a new phone through the website for that line.
I bought T-Mobile lg g7 thinq from USA to India with permanently Unlock feature but after receiving an update I am unable to connect to any network and also unable to connect to wifi . In network selection it shows Network error 22 . Even I am unable to hardreset it or downgrade it to previous version . Please help
Here is my story as of 8/15/23: I’m a T-Mobile prepaid customer for several years and was happy with the company so far.I lost my phone on 7/15/23 (ouch) and bought a new Motorola razr+ from T-Mobile on 7/16/23 for $999. Since I knew that I will be abroad for several months, it was important to me that I can also use the phone with a non T-Mobile operator. Thus at the shop the salesperson and me carefully read T-Mobile’s “Unlock your mobile device” page (https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy). It says:If the device was activated less than 365 days ago, then the Prepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account. In addition, more than 14 days must have passed since the device was purchased.I refilled my account with two payments ($100 and $20), left the US on 28/7/23 and expected to unlock my device 14 days after purchase. Which didn’t work. After hours wit
I have bought my phone of someone in Australia which turned out to be locked by T-Mobile USA. I never knew it was locked especially to an American company. I have tried to unlock it and paid for it twice to get the code to unlock it. It costed me more than $100 just to unlock it but it never worked. I got emails back from the unlocking company saying the IMIE number is fake which is what T-Mobile USA got back to the company trying to unlock it for me or I get asked to contact T-Mobile to unlock it or by visiting one of T-Mobile stores which is not possible because I am in Australia. When I contacted T-Mobile they couldn't unlock it for me either.... So what do I do now? Please help if you can... Attached screenshots including IMIE NUMBER.... THANKS 👍
The magic of cell phones is that they are our companion wherever we go. They connect us to friends and family, work, entertainment, and everything in between. Cell phones have also been a convenient place for us to store our treasures like pictures and music. Changing phones can be a headache, which is why unlocking our devices is so important if we are traveling to other countries or changing wireless providers.Let's take a look at the requirements and processes for unlocking your phone.Eligibility requirementsTo network unlock your device, you must first meet certain eligibility requirements. Some of the requirements are different based on your account type, but some things don't change. The device must be sold by T-Mobile. It mustn't be reported as lost, stolen, or broken. The account associated to the device must be in good standing. T-Mobile may need proof of purchase or some additional information, but most of the time the unlock process is seamless and easy.If you are on a postp
My uncle purchase this device with full Payment on 3rd December 2021 and today is 21 January 2023 still it's showing you have to pay the remaining amount. It's More than 365 days it should be unlock from your side. From July 2022 T-Mobile representative commitment that you are eligible to unlock your device but still they're not able to unlock my device and every time different representative saying different things to unlock my device. Right Now I'm Outside of USA. I'm in India my Indian number is # & my email ID is ..IMEI number is # Edited to remove personal information
Hey!so as the title says, next month im moving to the US for college. Im planning to buy a new phone (the S24 when it comes out) and my question is: if I buy the new phone + line in T Mobile (because T Mobile have the deals of purchasing a new phone+line) will I be able to use my home country’s SIM while having another SIM from T Mobile? I know Samsung phones supports dual-SIM option but for that to work my phone needs to be unlocked. Thank you in advance!
I bought 2 new iPhone SE (2nd gen) from Apple when the product was released. Then, I brough them to my T-mobile lines. Now, I am about to sell them so that I can start using new devices. In one of the phones, the Carrier Lock field is “SIM Locked”, which makes me very angry, because I never owed anything to T-mobile on these devices.I talked to 3 technicians on T-mobile side, and 1 from Apple Care. The Apple technician said they don’t set Carrier Lock and they can’t clear it. The T-mobile technicians told me that they have cleared this phone in their system so that I should just live with the “SIM Locked” on my phone, because they don’t have a mechanism to clear it.This is unfair to me in 2 ways: (1) potential buyers may shy away from my phone because it says that the phone is locked to a carrier; (2) T-mobile should have never put a lock on my phone in the first place, resulting in my tedious phone call with multiple technicians to no vail.I wonder if someone has a clever way to clear
✅356194447138745Model Description: IPHONE 12 PRO MAX SILVR 128GB-GBRModel: iPhone 12 Pro Max 128GB Silver A2411 GlobalIMEI Number: 356194447138745IMEI2 Number: 356194447214884MEID Number: 35619444713874Serial Number: G0NF50T10D50Manufacture Date: 3 Feb 2021Unit Age: 2 years, 9 months and 12 daysAssembled In: Pegatron Shanghai, ChinaEstimated Purchase Date: 12 Feb 2021Next Activation Policy ID: 302Locked Carrier: UK T-Mobile Orange PolicyCountry: United KingdomSIM-Lock Status: LockedCHECK - Carrier + SIM-Lock)
I bought Iphone 14 pro in September and I moved to Indonesia. So I fully paid for my phone before I came here and when I was paying for the device, t mobile expert said that it has been fully unlocked. On my setting, it still says SIM Locked and it is not working here. I called T mobile more than 10 times, they say that it’s been fully unlocked but my phone says it is still locked! I even tried to scan a new esim on the phone it says I need to contact the original carrier to unlock the phone. Every time I called all they say is the device is fully unlocked. I was even connected to Apple experts but they could not help me with anything. Apple suggested me to reset the phone, which I have tried. Now I don’t know what to do. It’s been more than two weeks and I’m not able to use this phone that I’ve paid $1000 for. Please help!!!
Hi everyone, my uncle bought an LG V20 2 years ago when he was in USA, so he brought that phone to Brazil and can’t use any sim cards because it’s locked to SPRINT (any other sim cards shows as invalid)We can’t unlock the phone using the SPRINT sim card since there’s no SPRINT tower here in BrazilIf someone can help I appreciate
My phone, purchased from T-Mobile and paid in full is still LOCKED. It has been 11 days, and it will be two weeks after I have to wait another 3 days to pass. The phone is my property and T-Mobile will not unlock it. I have several tickets submitted including a Complaint that stated that my phone was to be unlocked within 24 hours. This has passed and the phone is still locked. I have talked to 7 people who have all told me different things. I factory reset the phone, following their instructions, and the phone is still LOCKED. I am submitting a complaint to the FCC, my state representatives, and the Better Business Bureau. I asked that T-Mobile reimburse me for my time I have spent to date trying to get the phone unlocked. I need this phone because I use it for work being registered with my employer. If I get a new phone registered, I will not be able to work for 5 days while the phone is activated with my job.
Just bought second hand LG Stylo 5 and it turned out to be locked. The company I have service with is not T-Mobile and so my sim will actually not work on this phone it actually got blocked or blocked my sim got locked when I put into this phone so now I need to unlock both the phone and my sim but in order to unlock the Sim I need to provide an IMEI number for a phone that is unlocked and I don't have one I only have this one I desperately need help resolving this issue
Can Tmobile help unlock my phone bought from Assurance wireless? My phone is qualified for unlocked, but I no longer has service with them as they told me it would be unlocked automatically which never happened. The phone is Moto G Pure, and it says it’s locked to Tmobile. Do I have to buy Tmoible service in order to have it unlocked.
Hopefully someone can point me in the right direction. December last year I paid cash for a phone at wal Mart. On the box it says it's tmobile. I had the money for the phone and ac service plan but not the activation fee, and was told I could go to a tmobile store later and won't be a problem activating. During that time boost offered a free phone for porting to them, (number was never ported to tmobile) and was planning on returningthe phone since I'd never even turned it on, u figured it would not be a problem. Stupid me missed the 2 week deadline so that option was out. A friend of mine needed a phone and since he was a metro customer I gave it to him, and except for the initial Sim swap, the phone worked beautifully for about 2 weeks and then was blacklisted. Took 6 months of trying to get a duplicate receipt from wal mart, only a13 they could find sold that day was Verizon branded. I kept trying mart before hitting up tmobile reps, and took another month before finally gett
Paid off the last pymt on all my equipment in acct, so I unlocked my phone via settings. I'm confused with a message that keeps on popping up on my screen on my cell, and my tablet now states that my unlock has expired? Below is the pop up message:Your phone's network unlock willexpire in 1 days. SIM cards fromother service providers will nolonger work.Can anyone help me out please. I thought once paid up you own all equipment, hence unlocked with no expiration ... better off when trading in, etc. Thanks ...
I have a Samsung Galaxy Note 20 that has been fully paid off. TMobile said the phone was unlocked. At that point, I ported my number over to Comcast. Once the port was successful, I tried to use the phone with the Comcast SIM only to see that there was an error. The device has a UICC lock to Sprint that I was not aware of. I have been on the phone for days with TMobile to get the UICC lock removed but I’m not having any luck. I can’t unlock the device from my end. Settings > System Updates > UICC Unlock does not work. I see a message of “System Initializing” and then it disappears within seconds. I need help.
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