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Device unlock

Device unlock

T-Mobile devices come locked to our network. Here is a space to talk about unlock eligibility and processes.

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HeavenMCommunity Manager

published in Device unlock

Need to unlock a device? Here's some information to get you started.Blog

The magic of cell phones is that they are our companion wherever we go. They connect us to friends and family, work, entertainment, and everything in between. Cell phones have also been a convenient place for us to store our treasures like pictures and music. Changing phones can be a headache, which is why unlocking our devices is so important if we are traveling to other countries or changing wireless providers.Let's take a look at the requirements and processes for unlocking your phone.Eligibility requirementsTo network unlock your device, you must first meet certain eligibility requirements. Some of the requirements are different based on your account type, but some things don't change. The device must be sold by T-Mobile. It mustn't be reported as lost, stolen, or broken. The account associated to the device must be in good standing. T-Mobile may need proof of purchase or some additional information, but most of the time the unlock process is seamless and easy.If you are on a postp

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1 month ago

SCOLCLASSFirst activity

asked in Device unlock

Unlock code

When I go to the unlock page for my samsung s21 it says not eligible to be unlocked code 14. Phone is paid for,.

2 months ago

RogerWRookie

asked in Device unlock

Android 12 Oxygen 12 updated for OnePlus 9 Pro has MAJOR BUGS & ISSUES!!!!!!

I recently received a new update for android 12 & oxygen 12 for my oneplus 9 pro. Now I have a list of bugs and issues happening. I have read a lot of the same complaints here on the forum and other sites from oneplus 9 pro/ t mobile users experiencing the same thing. Just to list a few…… screen brightness changes for no reason, operational and navigational lag, refresh rate (120) slows down periodically, finger print reader and face unlock will randomly stop working. What is the game plan for t mobile to send out fixes to an update I didn’t need? This is ridiculous.

1 year ago

ANT700ZFirst activity

asked in Device unlock

I'm a T mobile customer how do i unlock a metro pcs phone to use on my t mobile account?

I'm a t mobile customer, I bought a metro pcs phone thinking it's compatible with t mobile but it's locked.. how do I unlock this metro pcs phone to use on my t mobile account..I called metro pcs and they said I have to wait X amount of days.. is there any other way I can unlock this phone to use for t mobile, instead of waiting those days, even if I have to pay a small fee??

3 months ago

JingfengwenFirst activity

asked in Device unlock

If US T-Mobile/Sprint (MVNO) Locked Activation Policy iphone can be unlocked ?

I recently purchased an iphone，but sim locked by US T-Mobile/Sprint (MVNO) Locked Activation Policy , I don’t known if it can be unlocked or not , Do you have any experience to share? Thanks

5 months ago

jstyle0000First activity

asked in Device unlock

Sim locked but t mobile says fully unlocked

I bought Iphone 14 pro in September and I moved to Indonesia. So I fully paid for my phone before I came here and when I was paying for the device, t mobile expert said that it has been fully unlocked. On my setting, it still says SIM Locked and it is not working here. I called T mobile more than 10 times, they say that it’s been fully unlocked but my phone says it is still locked! I even tried to scan a new esim on the phone it says I need to contact the original carrier to unlock the phone. Every time I called all they say is the device is fully unlocked. I was even connected to Apple experts but they could not help me with anything. Apple suggested me to reset the phone, which I have tried. Now I don’t know what to do. It’s been more than two weeks and I’m not able to use this phone that I’ve paid $1000 for. Please help!!!

3 months ago

GnfFirst activity

asked in Device unlock

Temporary Unlock

I have been getting a pop up box that says Tmobile temporary unlock expired. A response box of ok is available for a response, but most often the box does not respond to my clicking okay. I will then have to lock and unlock my screen or restart the phone to get the box to go away. It may come back within minutes or several hours from that point. I googled reasons for the box, but note I never traveled outside my home area, nor requested a temp. Unlock for any reason. When I couldn't solve this after several weeks I spent time on phone with TMobile support. The person helping me could not solve it after trying all of his strategies. Then I went to a TMobile store and they also did not know, but did put a new SIM card in to see if that worked. It did not.This started when I got a new Revvl 5 phone which has so many other problems I can't imagine this isn't one as well. This phone delays text messages, often prevents callers from hearing each other and must be restarted. It's l

1 year ago

BlownawayRookie

posted in Device unlock

what does code 6 mean when trying to unlock a device

I have a Samsung Galaxy A14 5G. I personally didnt buy it from the store but it's paid for. When I try to network unlock either permanently or temporarily it says unable to because of code 6. What is code 6 and how can I get around this. I need it unlocked for one reason only and that is because I have a government SIM card from Qlink and I would like to be able to use it in my phone every now and then. Otherwise I will have to resort to other methods and flash my phone with Odin.

9 months ago

dsm213First activity

asked in Device unlock

Unlocking second sim possible?

Is it possible to unlock the second sim on an iPhone 14? I am looking for a second phone number with no data and T-Mobile doesn’t offer a resonable plan. DIGITS won't work because I have no data service in my area. I understand the phone needs to be paid off but it doesn't make sense to pay the phone off if they are going to continuously do a promotion to keep you in a contract. I'll likely never pay a phone off while on T-Mobile so it sounds like I’d never be able to use the second sim with another provider or if I travel and want to pick up a sim. Any way to at least unlock the second sim?

4 months ago

HeavenMCommunity Manager

published in Device unlock

¿Necesitas ayuda para desbloquear un dispositivo? Aquí te decimos cómo hacerlo.Blog

Lo maravilloso de los celulares es que nos acompañan a donde quiera que vayamos. Nos conectan con amigos y familiares, con el trabajo, el entretenimiento y mucho más. También se convirtieron en un lugar cómodo para guardar tesoros, como nuestras fotos y música. Cambiar de teléfono puede ser un dolor de cabeza, por lo que desbloquear nuestros dispositivos es superimportante cuando viajamos a otro país o al cambiar de proveedor de servicio.Veamos cuáles son los requisitos y procesos para desbloquear tu teléfono.Requisitos de elegibilidadPara desbloquear tu dispositivo, primero debes cumplir con ciertos requisitos de elegibilidad. Algunos requisitos varían según el tipo de cuenta, pero otros siempre son iguales. Como por ejemplo: que el dispositivo haya sido adquirido en T-Mobile, que esté reportado como perdido, robado o roto y que la cuenta asociada con el dispositivo esté al día en sus pagos. T-Mobile podría necesitar un comprobante de compra o información adicional, pero la mayoría de

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11 months ago

cpk011First activity

asked in Device unlock

T-Mobile support cannot unlock Samsung Galaxy S22 Ultra purchased from Samsung

T-Mobile support cannot unlock Samsung Galaxy S22 Ultra purchased from Samsung.I purchased a Samsung Galaxy S22 Ultra from Samsung locked for T-Mobile.I enabled ESIM.Then I tried to unlock the phone myself but was getting error message that the phone or IMEI was not on T-Mobile system. Contacted both T-Mobile support and Samsung support several times. T-Mobile support repeated that they could not unlock the phone because it was purchased from Samsung. Samsung support repeated that they legally cannot unlock the phone because the phone is used in T-Mobile network and only T-Mobile can unlock the phone. Contacted T-Mobile Technical support and they cannot help either. Each time T-Mobile said they were escalating the issue and I have to wait 24 to 48 hours. But no luck. My wife is in South Korea and she cannot use a local SIM in her phone.Any suggestion?

1 month ago

MM70Rookie

asked in Device unlock

Unlock code 132

Long term customer, purchased Tmobile Galaxy S21 3 years ago on Ebay. Trying to do network unlock, and get reason code 132. T-mobile is not much help. How can I get this unlocked. T-mobile says it was not purchased through them

11 months ago

DorinsngFirst activity

asked in Device unlock

UNLOCK SPRINT IPHONE

Hello I bought an Iphone 7 Plus in 2016, locked in Sprint. I used it with a R-Sim and sold it to a friend. Right now, no R-sims work. So, I really need to unlock that phone.Is any solution to unlock it? I dont know who is the first owner of this Iphone. Waiting for your responses… Thanks in advance

5 months ago

schubigeLearner

posted in Device unlock

The T-Mobile unlock lie

Here is my story as of 8/15/23: I’m a T-Mobile prepaid customer for several years and was happy with the company so far.I lost my phone on 7/15/23 (ouch) and bought a new Motorola razr+ from T-Mobile on 7/16/23 for $999. Since I knew that I will be abroad for several months, it was important to me that I can also use the phone with a non T-Mobile operator. Thus at the shop the salesperson and me carefully read T-Mobile’s “Unlock your mobile device” page (https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy). It says:If the device was activated less than 365 days ago, then the Prepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account. In addition, more than 14 days must have passed since the device was purchased.I refilled my account with two payments ($100 and $20), left the US on 28/7/23 and expected to unlock my device 14 days after purchase. Which didn’t work. After hours wit

2 months ago

nyc_1Helper Level 1

asked in Device unlock

This device is not in our system. Unable to unlock for other carriers sim.

hi, need to tap your collective wisdoms.I have 3 iphone 12 pro, all from t-mobile, one of them was replaced by apple store, under warranty. Account in good standing, all 3 EIP finished on May 2023, i can unlock 2 of them, but the one that was replaced in the apple store is not showing up in T-Mobile database. It shows, STATUS UNKNOWN, Device is not in our system. About 3 weeks ago—my first call, the CS “forced” the imea to unlock in the system. I said “forced”, because the first time she inputted the number, she said the system would not accept it, then after 2 more tries, the system accepted it. Since then, after numerous calls with other CSs, T-force, conference calls with Applecare. T-mobile says that IMEA is fully unlocked, but the phone still shows SIM LOCKED in the status page of my account, after erasing the phone ddd 7+ times, with a sim in w/o a sim in. Applecare says the phone works, no hardware errors. The phone has been working over 1 year and half, since it was exchanged u

6 months ago

olarewajujoelFirst activity

asked in Device unlock

I WANT TO UNLOCK MY GOOGLE PIXEL 6

Hello, how can i unlock my google pixel 6

8 months ago

kahn10First activity

asked in Device unlock

Wits end with UICC unlock

Sprint says the phone has been unlocked but the phone refuses to unlock. When I try it says “SIM unlocking could not be completed. Please try again later. If the problem persists, you may need to contact Customer Servicge. Error: Internalr Error (407)” I bought this phone about a month ago, it was supposed to be unlocked three days afthecr I bought it, but the problem has persisted. I got screenshot of the note from the seller that the unlock was complete. I’ve tried putting in two different Boost Mobile cards (my carrier), but with the same problem. It won’t even try to unlock without a SIM in it. I’ve tried resetting it with the dialer code (##72786#) with no effect. The seller has now become very nasty and is not willing to help me any longer. Boost Mobile has been no help and Sprint won’t talk to me because I don’t have an account. I’m just noat sure what else I can do. Any suggestions?

1 year ago

happypoppyseedFirst activity

asked in Device unlock

Unable to unlock Iphone 13 purchased from BB, contacted TMobile 4 Times!

Hello,I’m running out of options to unlock my iPhone that I paid in full through Best Buy. I have contacted Tmobile 4 times and its still locked. They said it’s fully unlocked but its still showing Sim locked. I don’t know what else to do because every time its the same process that they will submit the request and wait for approval and then nothing happens.

6 months ago

Xu bossFirst activity

asked in Device unlock

Did sprint work with T-Mobile? Why do I query that the operator lock is T-Mobile, but I install T-Mobile SIM card and say it doesn't support what???

Hello, my mobile phone was originally a sprint operator contract machine. Aren't sprint and T-Mobile working together? Why can't I use the T-Mobile card now? Is it because your database does not save my mobile phone information, my contract period has expired. Can you unlock the SIM card for me? My device is iPhone11 IMEI: 35398110 0713803, hoping to unlock it for me. I'm going to study in Japan. Thank you very much 🙏

1 year ago

wertuipFirst activity

asked in Device unlock

sdbarnes22First activity

asked in Device unlock

T-Mobile Unable to Unlock Phone?!?

So, I’m leaving T-Mobile after several years. My employer is paying for a family plan w/ another provider as a benefit - So nothing T-Mobile did, you just can’t beat free :) I never switched as I never had a problem with them and I’ve been a fan, but the past week is starting to change that.As part of moving, I had a balance on a device which I paid off, and the following day (after seeing it was eligible) contacted T-Mobile to have the phone unlocked. I was told it takes 24-72 hours, and it would be unlocked by Saturday. Saturday came along and the device was locked. I went into a T-Mobile store, who told me I’d have to call for the unlock, but advised me to keep the account open until I had the phone unlocked. That evening I chatted with T-Mobile via 611. I was told it takes 24-48 hours, and was assured it would be unlocked by Monday. Yesterday, the phone was still locked. I called T-Mobile, and was told it takes 24-72 hours. I asked to be sent to a supervisor, who started te

6 months ago

PaygarRookie

asked in Device unlock

My Samsung galaxy A14 is Locked and cannot use another Carrier

I want to use my phone with another carrier but it locked

11 months ago

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