T-Mobile devices come locked to our network. Here is a space to talk about unlock eligibility and processes.
- 105 Discussions
- 404 Replies
Android 12 Oxygen 12 updated for OnePlus 9 Pro has MAJOR BUGS & ISSUES!!!!!!
I recently received a new update for android 12 & oxygen 12 for my oneplus 9 pro. Now I have a list of bugs and issues happening. I have read a lot of the same complaints here on the forum and other sites from oneplus 9 pro/ t mobile users experiencing the same thing. Just to list a few…… screen brightness changes for no reason, operational and navigational lag, refresh rate (120) slows down periodically, finger print reader and face unlock will randomly stop working. What is the game plan for t mobile to send out fixes to an update I didn’t need? This is ridiculous.
Need to unlock a device? Here's some information to get you started.Blog
The magic of cell phones is that they are our companion wherever we go. They connect us to friends and family, work, entertainment, and everything in between. Cell phones have also been a convenient place for us to store our treasures like pictures and music. Changing phones can be a headache, which is why unlocking our devices is so important if we are traveling to other countries or changing wireless providers.Let's take a look at the requirements and processes for unlocking your phone.Eligibility requirementsTo network unlock your device, you must first meet certain eligibility requirements. Some of the requirements are different based on your account type, but some things don't change. The device must be sold by T-Mobile. It mustn't be reported as lost, stolen, or broken. The account associated to the device must be in good standing. T-Mobile may need proof of purchase or some additional information, but most of the time the unlock process is seamless and easy.If you are on a postp
I have been getting a pop up box that says Tmobile temporary unlock expired. A response box of ok is available for a response, but most often the box does not respond to my clicking okay. I will then have to lock and unlock my screen or restart the phone to get the box to go away. It may come back within minutes or several hours from that point. I googled reasons for the box, but note I never traveled outside my home area, nor requested a temp. Unlock for any reason. When I couldn't solve this after several weeks I spent time on phone with TMobile support. The person helping me could not solve it after trying all of his strategies. Then I went to a TMobile store and they also did not know, but did put a new SIM card in to see if that worked. It did not.This started when I got a new Revvl 5 phone which has so many other problems I can't imagine this isn't one as well. This phone delays text messages, often prevents callers from hearing each other and must be restarted. It's l
T-Mobile support cannot unlock Samsung Galaxy S22 Ultra purchased from Samsung
T-Mobile support cannot unlock Samsung Galaxy S22 Ultra purchased from Samsung.I purchased a Samsung Galaxy S22 Ultra from Samsung locked for T-Mobile.I enabled ESIM.Then I tried to unlock the phone myself but was getting error message that the phone or IMEI was not on T-Mobile system. Contacted both T-Mobile support and Samsung support several times. T-Mobile support repeated that they could not unlock the phone because it was purchased from Samsung. Samsung support repeated that they legally cannot unlock the phone because the phone is used in T-Mobile network and only T-Mobile can unlock the phone. Contacted T-Mobile Technical support and they cannot help either. Each time T-Mobile said they were escalating the issue and I have to wait 24 to 48 hours. But no luck. My wife is in South Korea and she cannot use a local SIM in her phone.Any suggestion?
¿Necesitas ayuda para desbloquear un dispositivo? Aquí te decimos cómo hacerlo.Blog
Lo maravilloso de los celulares es que nos acompañan a donde quiera que vayamos. Nos conectan con amigos y familiares, con el trabajo, el entretenimiento y mucho más. También se convirtieron en un lugar cómodo para guardar tesoros, como nuestras fotos y música. Cambiar de teléfono puede ser un dolor de cabeza, por lo que desbloquear nuestros dispositivos es superimportante cuando viajamos a otro país o al cambiar de proveedor de servicio.Veamos cuáles son los requisitos y procesos para desbloquear tu teléfono.Requisitos de elegibilidadPara desbloquear tu dispositivo, primero debes cumplir con ciertos requisitos de elegibilidad. Algunos requisitos varían según el tipo de cuenta, pero otros siempre son iguales. Como por ejemplo: que el dispositivo haya sido adquirido en T-Mobile, que esté reportado como perdido, robado o roto y que la cuenta asociada con el dispositivo esté al día en sus pagos. T-Mobile podría necesitar un comprobante de compra o información adicional, pero la mayoría de
Wits end with UICC unlock
Sprint says the phone has been unlocked but the phone refuses to unlock. When I try it says “SIM unlocking could not be completed. Please try again later. If the problem persists, you may need to contact Customer Servicge. Error: Internalr Error (407)” I bought this phone about a month ago, it was supposed to be unlocked three days afthecr I bought it, but the problem has persisted. I got screenshot of the note from the seller that the unlock was complete. I’ve tried putting in two different Boost Mobile cards (my carrier), but with the same problem. It won’t even try to unlock without a SIM in it. I’ve tried resetting it with the dialer code (##72786#) with no effect. The seller has now become very nasty and is not willing to help me any longer. Boost Mobile has been no help and Sprint won’t talk to me because I don’t have an account. I’m just noat sure what else I can do. Any suggestions?
unlock my phone
I am not in USA. I want to unlock to use local sim to use it but my phone is lock by t mobile. I already use this phone last 4 year with t mobile sim. And i want to unlock it now for use local sim. I don't have now any t mobile sim or wifi now. I only have my device. Can you please help me.Thank you
Please read customer! I will start from the beginning!I bought a iPhone 12 from T-Mobile did an installments plan.. 2 months into owning the phone the there was networking issues. So I went to apple and they replaced the whole phone…. So I paid off the phone… I went to try to sell the phone the buyer realized there was a sim lock… so I called T-Mobile in front of him. T-Mobile basically told me that since I bought the phone through someone else they couldn’t unlock it.. that’s when my problem started.. i never step foot in anyones else careers store.. basically due to me replacing the phone through apple because T-Mobile was gonna charge me for a faulty phone that I got 2 months ago.. that’s crazy right? Yeah… so when I replaced the phone through apple I still had T-Mobile. What ended up happening that apple locked the sim to T-Mobile due to it still being locked throug T-Mobile because I didn’t pay off the phone which is understandable.. back to me paying off the phone and selling it.
how to unlock t-mobile carrier lock for iphone 12 pro max
I live in South Korea and my aunt gave me her iphone 12 pro max from USA.She passed away, so it is keepsake from my aunt.After I received it, I noticed that there is carrier lock and sim card is from T-mobile.There are 2 IMEI numbers for each physical sim and available sim.Due to this lock, my sim was not workable here in Korea.Although I asked Apple technical support, they informed that it is carrier lock and it must be unlocked by the carrier, then I can use this iphone here in Korea.Please kindly advise if it can be unlocked by T mobile and can I ask it to T mobile since my aunt passed away who was the original owner. Thank you.
Check if Device Reported Stolen
Hello! I recently purchased an iPhone 11 on Mercari for $60, and found out finally after fixing it that there’s an iCloud lock. But I am also curios if there is any way to check and see if it has been reported lost or stolen through T-Mobile. If so, I would gladly return it to the owner, or see if they did not wish for it back, could unlock it. I know if I were to ever lose my phone, I’d pray somebody honest found it and did their efforts. Does anybody know how I could go about that?
unlock my device
My uncle purchase this device with full Payment on 3rd December 2021 and today is 21 January 2023 still it's showing you have to pay the remaining amount. It's More than 365 days it should be unlock from your side. From July 2022 T-Mobile representative commitment that you are eligible to unlock your device but still they're not able to unlock my device and every time different representative saying different things to unlock my device. Right Now I'm Outside of USA. I'm in India my Indian number is # & my email ID is ..IMEI number is # Edited to remove personal information
Locked due to factory reset
My Samsung Galaxy A13 was reset and exfriend entered his google account information, when phone was returned I was instructed to due another factory reset, now when I try to set my Samsung up with my original information used when I received the phone, it does not recognize my information and according to Samsung and T-Mobile I need my exfriends google account information to unlock and allow me to get to settings and reset to reflect my information. Has anyone ever spoken to anyone at Google for their help in bypassing the pin and resetting their android. I need Googles phone number.
iPhone Unlock Problem (Moved to Another Carrier)
Hello. I have recently switched carriers and ported my number over. I had purchased an iPhone 12 Pro Max from T-mobile and have recently paid off the final bill, which includes the remaining balance on the phone. This is after I have switched carriers and ported my number to the new carrier. I realized, unfortunately, that I am unable to login to my T-mobile account because the associated number(s) is no longer with T-mobile. I reached out to a rep regarding this issue and was told that I would receive a confirmation around 24-48 hours via email regarding the unlock request. This did not happen. I reached out to support via chat and basically after an hour of talking, nothing can be done online. All I got was just to a generic link provided on how to unlock the phone, which brings me to the page on to login to my T-mobile account, which is not possible. I had my account PIN stored away in my notes but it seems to be lost. I was told by the agent on chat I would need to visit a store
Already have an account? Login
Social LoginLogin with T-mobile ID
Login to the community
Social LoginLogin with T-mobile ID
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.