Devices

Apple, Android, SyncUP, and more!

4118 Discussions

N
Nowlan179Novice
asked in Device unlock

Switching back to old iphone

I broke my phone and I need to activate my old phone.  The phone I broke had an esim and my old device has a physical sim.  How do I go about doing this?

0
N
28 days ago
T
Tjurg12Novice
asked in Device unlock

saassurance wireless compatibility

Can you purchase a phone from t mobile that will work with an assurance wireless lifeline sim and if so where can i purchase this phone.   Thank you in advance.

0
T
28 days ago
J
JoeMikeGentLearner
asked in Android

When will T-Mobile convert their RCS platform to the Jibe Platform (Google) for RCS?

I’ve noticed that Samsung S21-S23 are on T-Mobile’s servers for RCS messaging (AKA Google Messages). But there is an update from T-Mobile’s twitter account posted on 9/21/23 that they will be migrating to Jibe. Any idea or ETA that these devices will migrate. 

37
T
28 days ago
N
nismozFirst activity
posted in Android

T-Mobile RCS Messaging Stability Issues

Since moving to the S23 with official locked Tmobile ROM, RCS messaging has been terrible. Fails to connect to RCS servers, fails to send text, fails to receive text all at random. Rebooting phone, clear Google Messages cache and deleting all text threads helps for a while, then it's back to terrible again.I have researched online and others have the exact same issue. It all started when Samsung moved from Samsung Messages to Google Messages for the text app. The problem is that Google Messages which is now the official messaging app on Galaxy phones, still uses T-Mobile’s unreliable RCS services. They can reprogram the Google Messages app that official Tmobile Samsung phones have to use the stable Google Jibe RCS services instead. This only effects official Tmobile phones and not unlocked Samsung phones on Tmobile, as their Google Messages client uses Googles RCS services and not T-mobiles.  ATT just moved all their users from ATT RCS services back to Google Jibe for these performance

41
T
29 days ago
C
CdennyNovice
asked in SyncUP and IoT

SYNCUP Kids watch

I bought a watch for my daughter and it works great and I’m able to track and video chat with her. However, I would like her dad to be able to do the same. Unfortunately he is with Verizon. I cannot seem to be able to make that connection for them. Is he not able to have the same access as I do?

0
C
29 days ago
K
KittymeplzFirst activity
asked in Android

Help

I'm trying to figure out how I can download a PDFfrom Tmobile showing my bill, my name and my address all on one sheet for proof of address verification for something important?

1
gramps28
Pillar
29 days ago
W
wuq575955First activity
asked in Android

Is it possible to unlock T mobile phones after I cancelled my services?

I have tried to reach out via chat and calling them. Both no luck. I lost my initial docs so I don’t know the account number now. Since the services is cancelled as well, I cannot get my account number from the my account page where it is just blank now.So I want to ask if it is possible to unlock these phones now? Or they are now my electrical wastes.

1
gramps28
Pillar
29 days ago
S
SalleFirst activity
posted in Android

Ability to edit device names in T life

Since the software doesn't decipher a name how about allowing users to make their devices so they can tell which on is online 

0
S
29 days ago
I
Iphone 11 pro max unlockFirst activity
asked in Device unlock

iphone 11 pro max unlock issue

Trying to get one of my devices unlocked by Tmobile. Iphone 11 Pro Max. This line was activated 4 years ago with an iPhone SE. Once that device was paid off we upgraded to an IPhone 11 Pro Max. IPhone 11 was paid off as well and the damaged, so we filed a claim and obtained a new one through insurance at an apple store. Now we are trying to get this device unlocked by tmobile to port number and device with another carrier. I have talked to tmobile for over 1 week now and I get different answers on getting device unlocked. I'm told the request has been sent in and it will be unlocked that day or next or 2-3 days. Last answer was that the device shows that it hasn't been used more than 40 days and can't be unlocked, bur device has been used for over 1 year and they can confirm that, yet that error is preventing the phone to be unlocked. Has anyone had this issue? If so, what was the solution? Tmobile can't unlock it, I can't unlock it through app or website or device. 

3
gramps28
Pillar
29 days ago
G
gensswrldFirst activity
asked in Apple

sim locked asking for puk

 

7
H
Community Manager
29 days ago
B
brmdamonRookie
asked in Device unlock

Unlock Alcatel Goflip 4 for any carrier

I bought an Alcatel Goflip 4 from T-Mobile almost 2 years ago. I want to use it with a sim card from a Canadian carrier when I am in Canada. I have had multiple contacts with T-Mobile tech support and have been given four different unlock codes, none of which have worked. Has anyone been able to unlock one of these devices to use with other carriers?

14
H
Community Manager
29 days ago
K
keppy9150First activity
asked in Device unlock

Esim is locked

purchased my s24 ultra from samsung, and then activated it on t-Mobile.  Hated the service so switching back to another carrier, and now T-Mobile wont unlock my esim, and I cannot use the phone any longer.  They send me to Samsung and Samsung sends me back to T-Mobile, and cannot get any straight answers other than it could take a month?  So right now I have a 1400 phone that is essentially a paper weight.  HELP!!!!!!!

5
H
Community Manager
29 days ago
H
heymoe3First activity
asked in Apple

cancel

How do I cancel an order for a phone?

1
syaoran
Pillar
29 days ago
D
drqazFirst activity
asked in Android

Is my phone sleeping

Samsung S21I have a few notifications I get only when I turn on my phone.  Not power on, but hit the button on the right side and get it to light up.  Email.  Location notifications.  2-3 others.In each case, when I contact support/community, they state my phone likely goes to sleep and only shows notifications when I wake it up (turn it on).I can find no setting for that in my phone settings.  How do I get my T-mobile phone to NOT sleep when the phone is black?

0
D
29 days ago
F
fallenangel78Novice
posted in Android

external money transfer

i transfered money from my wells fargo account to my t mobile money account. wells fargo shows it transferred but tmobile money doesnt show the balance

0
F
1 month ago
M
magenta9022189First activity
asked in Apple

printing or downloading text messages

I need to print or download and save some text messages conversations from my apple phone. Where do I go to find those messages?  I have them in my phone but I just need to preferible print them.

3
tidbits
Pillar
1 month ago
S
smartacusFirst activity
asked in Other Devices

Trade in

I was wondering if t-mobile has a trade in program for older quest, quest 2 and rift series vr headsets? I actually have the Rift S and quest 2, and was looking into upgrading to the quest 3 hopefully by the end of the year. From what I have read though Meta doesn’t offer such an upgrade path via trade ins, so I thought it wouldn’t hurt to ask about it.

1
syaoran
Pillar
1 month ago
M
msctchrFirst activity
asked in Android

Razr5 blocks texts from unblocked numbers

My Razr5 Android blocks texts, but not calls from my daughter and grandson. Neither number is in my blocked calls list.  I have deleted and then added both back into Contacts.  Still can’t receive texts from them.  What is my next step?

0
M
1 month ago
V
VolvoCarNovice
asked in Apple

Phone # is invalid some places

Several years ago like late 2017 or early 2018 I got a new phone #.  They gave me a new area code for my city.  It’s a brand new area code.  And still some places when I try to sign up it says invalid phone #. Like right now I can’t get an account with the IRS.  How do we get this area code registered everywhere?   Oh, I’m in Sacramento, CA and they ran out of 916 phone #s and the new area code is 279.        No sub forum subject fits.  I have Apple iPhone SE

0
V
1 month ago
M
Mannyb32First activity
asked in Android

Leased Phone from Ebay Samsung Galaxy S23 Ultra

I recently purchased a Samsung Galaxy S23 Ultra locked on Ebay. I just received it and when trying to unlock it. Its Error 6 which means the person who previously bought I’m assuming didn’t finish the payments. Any ideas on what I should do next? I enjoy T-Mobile but would like to try another provider as well.

1
syaoran
Pillar
1 month ago
A
Andrew1986Novice
asked in SyncUP and IoT

Syncup kids app won’t let me accept gaurdian invite

My wife is the admin on the SyncUP kids app and has invited me to be a guardian but the app won’t let me accept the invite. It keeps telling me my number doesn’t match the invite but it does. I’ve tried uninstalling and reinstalling the app several times and turning my phone on and off. So far nothing is working. 

1
M
1 month ago
D
DpvoiceFirst activity
asked in SyncUP and IoT

Can't Re-Add Family Member on Sync up watch after accidentally removing

I accidentally removed my wife from our kids Sync up watch as guardian. I tried adding her back and resending the invites and no matter what I do I can't add her back into the group. Please help. Thank you!

2
M
1 month ago
T
TishandthomasFirst activity
posted in Apple

in my accound my messages are saved i dint want that in ny account remove it

I don’t my messages recorded that’s my privacy so delete on all numbers thank u

1
gramps28
Pillar
1 month ago
P
PEnglebertFirst activity
asked in Other Devices

REVVL Tab 5G offgrid capability for navigation?

I travel a lot outside of cell service range and currently use downloaded maps in order to navigate. I’d like a bigger more responsive screen while driving than my phone. Will this device allow you to download maps for offline use, and still have GPS location in order to navigate?

0
P
1 month ago
M
marissafarrahFirst activity
asked in Apple

Phone number not showing up on Usage details

I was in contact with someone who I’ve messaged on several occasions. However, the text messages do not show up on Usage details, but our phone call did. Why is this happening?

13
H
1 month ago
25,850
Topics
103,842
Replies
1,293,979
Members

New badge winners

Show all badges
Terms & Conditions