Gateways and devices

Talk about how-to, settings options, and devices that are compatible with T-Mobile Internet

  • 933 Discussions
  • 4,508 Replies

933 Discussions

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Shy5559First activity
posted in Gateways and devices

router

Wanting to set up a eufy video doorbell but requires a router in addition to my gateway.  I don't know anything about routers or setting one up.  Which router would be the best for me?

1
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7 months ago
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Drupe79First activity
asked in Gateways and devices

wi fi extender

Why am I not able to connect my RE7000 wi fi extender to my T-Mobile 5G home internet?

0
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7 months ago
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BoznfiedFirst activity
asked in Gateways and devices

Gateway app not working well

Wifi is already connected but Gateway app keeps asking to start setting up the gateway...

1
copz1998
7 months ago
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ctuvayanontaFirst activity
asked in Gateways and devices

Use a Mesh router with my home internet

I have the Sagemcom gateway and I realized I can’t use my mesh router for it I can’t change the setting for my modem to just be a modem and use my mesh system 

2
C
7 months ago
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SnooooopySpeaker
posted in Gateways and devices

Compatible Outdoor Security Camera & Lights . . . .

From your experience, which wireless outdoor security cameras with floodlights work well with T-Mobile internet and which do not?  I know from my own experience, using an indoor Panasonic window camera, that T-Mobile internet does not work as well as Cox did.  When I access the camera videos on my cell phone with the Panasonic Homehawk app, it always shows I am remotely connecting, even though I am at home, and the video playback in very slow.  Thus, I don’t want additional problems with the outdoor wireless camera I get. Plus, I prefer to get a camera without a subscription, if that makes a difference.

9
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7 months ago
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debskolmodinFirst activity
asked in Gateways and devices

Wrong Charge for Return of Sagemcom Fast 5688W Gateway

I returned Sagemcom Fast 5688W Gateway internet tower in August via UPS since I was told by TMobile they don’t take these back at their stores. I got proof of delivery but was still charged $377 for TMobile’s claim of non return. I keep calling TMobile to get the charge removed. I have been trying to get it removed for about 2 weeks now and keep being told it’s under investigation. I am at my wits end since my bill is coming due and don’t want to be charged for something that is wrong. Has anyone experienced a non return when it was wrong and how did you resolve this. Thanks in advance.

3
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7 months ago
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NachoFirst activity
asked in Gateways and devices

Gateway 5G G4AR

anyone knows where to get the new Gateway 5G G4AR?I live in Los Angeles and visited few stores, they all said that didn’t even know about itthank you!

5
T
6 months ago
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Stuart HayesFirst activity
asked in Gateways and devices

Incorrect password every morning

Just started a 3g home internet trial, and have been using the Arcadyn router for 3 days. Every morning my Samsung phone, which was connected OK to the router, reports the WiFi password is incorrect. This is most certainly not true, as typing the same password reconnects OK. I've not experienced this specific issue before, on any router or phone pair. Is this a known bug or compatibility issue with Samsung phones?

1
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7 months ago
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dutchoundFirst activity
asked in Gateways and devices

Peplink Balance 20x Router DNS settings when connected to Arcadyan kvd21

I need some advice on DNS settings on a Peplink router. The KVD21 hands out an ip address but the router WAN connection wont stay connected. It fails WAN DNS TEST.

2
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7 months ago
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nc1037Helper Level 3
posted in Gateways and devices

Suggestion for T-Mobile Home Internet Technical Team

The Gateways come with one configured network, which automatically selects either 5 GHz or 2.4 GHz for each connected device.  I believe this is an “802.11ax” standard network.  It is set for WPA2/WPA3 security protocol.  This configuration works fine for most but not all modern home Wi-Fi things.  The notable exceptions are frequently discussed here:  Printers, old computers, home security cameras, garage door openers.  There are dozens or even hundreds of discussions here related to problems connecting to the default network.Most of the time, the devices will connect to a less secure and possibly very slightly slower network, which is set to 2.4 GHz and WPA/WPA2 security.  This network can be configured IN ADDITION TO the default; the default really should not be “dumbed down” to this level for most devices.It seems that the customer service people that users can talk to are not adequately trained in this area. My suggestion is very simple and would save so many users hours of frustr

3
U
4 months ago
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QtranFirst activity
asked in Gateways and devices

How to access to 2.4GZ

How can I connect to 2.4Gz 

2
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Community Manager
7 months ago
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vile135First activity
asked in Gateways and devices

Gateway G4AR Router

I’m currently using the T-Mobile provided Gateway G4AR router. It appear it can operate in either LTE or 5G. Does the router select the best available band or is it necessary to select the operating band. If is is automatic, is it possible to manually select the operating band? If so how?

2
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7 months ago
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J6789First activity
asked in Gateways and devices

Trouble connecting t-mobile internet to surface lab top

My Microsoft surface device requires a “network security key” to connect to my T-Mobile Wi-Fi.It’s been suggested that the network security key is the Wi-Fi password.I’ve tried both the original T-Mobile gateway Wi-Fi password and the Wi-Fi password I’ve created when I connected the T-Mobile Internet. With no success.Any other suggestions?Is there a workaround where I can use my cell phone to connect to my surface device other than just a hotspot? 

5
M
4 months ago
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WowzaFirst activity
posted in Gateways and devices

T-Mobile Home internet possibly fried

My wife was home when she smelt smoke downstairs but when she figured out where the smoke was coming from, she thought it was our router. I got home and started trying to figure out if it was the router I plugged the home Internet modem in and heard a noise that I have heard when the electronics are fried. I haven't taken it apart because I am going to turn it back in but I'm almost positive the home Internet fried due to overheating.  If anyone else has this problem let me know Thank you!

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copz1998
7 months ago
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Mystic77First activity
asked in Gateways and devices

Why Is Home Internet So Slow?

From day one the highest speed has been 13 Mbps. It often goes down to 1 Mbps. Adjusting settings and reseting the router do nothing. This internet is a joke!

1
R
7 months ago
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help4ChiFirst activity
asked in Gateways and devices

Wirelessly Connect NVR toGateway

I use a 1Tb NVR to record security camera activity 24/7. The NVR is about 100 feet away from my T-Mobile gateway. What device(s) can I use to connect the NVR to the gateway without using an eternity cable?

0
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7 months ago
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Danielg6First activity
asked in Gateways and devices

wi fi password doesnt work

The password printed on the gateway does not work for logging in to set up my Roku 

1
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7 months ago
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magenta6853564First activity
asked in Gateways and devices

4x4 Mimo Antenna Installer

My T-Mobile home internet has been fairly inconsistent speed wise.  After doing some research, I want to install a mimo 4x4 antenna.  I know there are lots of helpful videos and write ups out there on how to install these yourself.  However, with how busy I am at work and nervous about drilling a hole in my house to run the cables, I'd like to hire someone to install it, but I cannot find any information on who to call to install them.  If you have had an antenna installed professionally who did you have do it (trade wise, like electrician or someone else)?  Thanks in advance for your help and input!

1
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7 months ago
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FBC-larkFirst activity
asked in Gateways and devices

ISO restart Sagemcom Gateway in BASH script

We’ve been with T-Mobile for nearly a year with no trouble. I have two BASH script utilities to monitor connection quality. One logs all momentary drops and drops lasting over 3 minutes. It also monitors AC power, so if we lose power, that can excuse some of the downtime. The other uses mtr and speedtest.cli to record connection speeds and quality every 3 hours. So far, we haven’t had any connectivity issues but I’d like to be able to restart our Sagemcom Fast 5688W Gateway from one of the scripts should the need arise.I use Debian 12, home desktop.BTW, we have the mobile app … pfft … have to log in every time I open it and it doesn’t do half of what I’d like.

1
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6 months ago
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SLB76First activity
asked in Gateways and devices

home in

I'm trying out the new home internet. It works fine for my devices. But my LG tv disconnects everytime I turn it off. I had to get an ether net cord cause it also wouldn't connect any other way. I've called tmobile, they said its the TV. LG says it the internet. Anyone have any answers?

1
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7 months ago
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Extraordinary JewelsFirst activity
asked in Gateways and devices

Streaming Error

Is anyone getting this error message when trying to watch multiple TV’s at your home - 30004-005? We recently got T-Mobile internet. Thanks.

1
syaoran
Pillar
7 months ago
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TomhFirst activity
asked in Gateways and devices

Manage Devices on network

My IOS mobile app completely freezes when the Manage tab is selected, rendering access to any devices on the network useless. I’ve read some other posts on this forum with this same problem but have yet to find any answers. 

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5 months ago
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Thankful4life2dayFirst activity
asked in Gateways and devices

2nd Gateway devices settings

How do I access the devices on my network for a second gateway I have? 

0
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7 months ago
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Whicker99First activity
asked in Gateways and devices

netgear router problem

I connected my netgear nighthawk AX4 router to the home 5G. All the lights on my netgear router are on. However there is no available network to connect. When I open the tmobile app I see my router as a connected device. The netgear app cannot see my router so I am unable to use that. Any help would be appreciated 🙏 

2
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7 months ago
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MiMiTFirst activity
asked in Gateways and devices

Taking Gateway to another location

Can I take my gateway to another location and use it?

5
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7 months ago
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