Gateways and devices

Talk about how-to, settings options, and devices that are compatible with T-Mobile Internet

  • 934 Discussions
  • 4,508 Replies

934 Discussions

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Gracey1995First activity
asked in Gateways and devices

Router use

Can I use a Netgear router nighthawk ax5400 wifi 6 rax50  with the tmobile 5g gateway, which is the newest one offered, Did know that I have to disable router in the gateway. As far as routers listed to work my router wasn't list, wasn't sure if it was to new to be listed

1
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6 months ago
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Stan44First activity
asked in Gateways and devices

Windows 11 stopped connecting

Windows 11 laptop stopped connecting to my t mobile network, laptop running Windows 10 still connecting. Windows 11 just says can’t connect to this network.

0
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6 months ago
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candice36reneeFirst activity
asked in Gateways and devices

WiFi Data

Can someone tell me how to find out what device was using the Wi-Fi data at a particular time? We were gone today, and our Wi-Fi data has shown usage on it. How do I find out what device was connected to it?

1
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6 months ago
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seth.winkelmannFirst activity
asked in Gateways and devices

Unable to update the device at this time

When I try to add a schedule for a mobile device in the tmobile internet app I receive the error "Unable to update the device at this time". I get this error for both Samsung Galaxy and Google Pixel devices. I have tried reinstalling the app and restarting the home internet gateway. When will this be fixed?

7
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4 months ago
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desmadremanFirst activity
asked in Gateways and devices

How To Get Nebula VPN To Work With Nokia Gateway

Has anyone been able to get Nebula VPN to work with Nokia gateway? Everything is fine until I fire up Nebula. Then for the work sites I need, I’m blocked … an immediate “not found”. Not like it times out. It’s immediate. All other sites are fine except those that require a VPN. I’ve seen that some past firmware updates have addressed some Cisco VPN issues but no mention of Nebula. It uses port 4242, and I keep wondering if that’s somehow an issue. Weird thing is: if I turn of WiFi and use my phone as a hotspot, I’m golden. But with the Nokia gateway, nada. Anyone? Any help? Beuler? Thanks in advance. 

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6 months ago
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mowmowFirst activity
asked in Gateways and devices

Home Internet Gateway Issues

My home internet device keeps rebooting on it own. It happens every 2-3 hours. I checked to see if it was overheating, but it seems fine. Definitely not hot to the touch. Anyone else having this issue or know how to fix it?

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6 months ago
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ShaenixonFirst activity
posted in Gateways and devices

T-Mobile promotion scam

So I was told by a t-mobile employee that there was a promotion going on that was a limited time deal that said that for 3 months of internet on them! Plus a $150 prepaid Mastercard after getting the internet. About 20 days later there’s a balance that appears on my account which is strange to me because they told me it was covered by the for the next 3 months. Asked customer service about this and they gave me the complete opposite answer to my question that they don’t cover the balance on the account since it’s past due! Like seriously?! This is outrageous. Never having them again for home internet or anything! 

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6 months ago
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alexk18First activity
asked in Gateways and devices

T-mobile 5G router issue with connecting to Datagrip for work. Tmobile hotspot through phone works fine.

I’m working from home. i cannot connect to datagrip when on regular wfifi which is 5g router.  however, if i turn on hot spot on my phone and use that., i can connect just fine. all other applications / connections work just fine on wifi . any ideas ?!

0
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6 months ago
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KeTuanisFirst activity
asked in Gateways and devices

Connect a wireless bridge Bridge to TMOBILE-9FC1 router

I have a wireless Bridge that normally connects to my wireless modem via a learn button on the modem.  This new TMOBILE router does not have a learn button. /Can anyone help me get this bridge connected?Thank you. 

0
K
6 months ago
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Mrshymer88First activity
asked in Gateways and devices

modem

I'm confused I got sent two modems I the mail should I send one back?

1
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Community Manager
5 months ago
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clyde714Rookie
asked in Gateways and devices

Use existing router as an access point?

I just received and installed a new 5G internet device (the Sagemcom FAST one). In its present location, it is reporting 4 bars (very good) of reception. However, its wifi function is relatively weak in its location (and note I have it in the same location as the router I used with our previous cable internet service), so several of our wifi devices struggle to run properly (dropped connections, slow speeds, etc.). My existing router provides excellent coverage in our home so I’m wondering if I can use it as an access point with the 5G device. If so, how do I set them both up to make this happen?

8
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6 months ago
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LackofabetterFirst activity
posted in Gateways and devices

home internet is a joke

Despite my gateway telling me I have very good service,  tonight is the worst service has been. .13 on a speedtest. It's almost comical how bad this service has been. Multiple calls with customer service that had no answers, swapped out the gateway. I think my dial up 25 years ago was faster.  They offered me a $10 credit. LolTmobile customer for 18 years or so, thinking it's time to take my business elsewhere.

0
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6 months ago
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sledmarkFirst activity
asked in Gateways and devices

Reboot from PC

I have a Sagemcom Fast 5688W.  I know it can be rebooted from the cell phone app, can you reboot it from a Windows PC Browser web page?Thanks.

3
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6 months ago
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magenta2045032Helper Level 1
asked in Gateways and devices

voice jitter and poor upload speeds

My sagescom 5g gateway hasconnection quality: Good / 3 bars ookla Speedtest shows: download 531Mbps and upload 12.4 MbpsIn phone calls / video calls via computer, other party complains voice dropping / not able to hear clearlyI’ve tried placing gateway at various windows around home and result is the same. The current position is on its side and I’m getting the best download/ upload speeds at a loss to find out what’s causing the gateway to cause the poor voice conversation ps: had AT&T fiber 300 up/down service and did not have this issue and just switched to tmo 5g internet service a week ago

3
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6 months ago
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xuareHelper Level 1
asked in Gateways and devices

Accessing admin on 5G gateway without the app

How do I access the admin / management features of the 5G gateway without the phone app?  I’m not installing any app on my phone (and whoever thought it was a good idea to keep your home admin features on a device that is exposed to the outside, physically and network-wise, should be fired).  I do not have a T-Mobile phone.There are no menus that I can find.  I hoping someone can provide a straight link (192.168.12.1/foo).  SSH or another method also works.  I’d rather not have to go digging through the javascript if I don’t have to.I did search the forum--I was surprised this was not in there...Thanks

6
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6 months ago
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nate_sFirst activity
asked in Gateways and devices

How to disable WIFI on G4AR?

All the docs I’ve found are for older systems which don’t match the menu.How do I disable the wifi for the G4AR? First login to 192.168.12.1 gives the popup:What's newWe've added new Wi-Fi Network configuration controls to the T-Mobile Internet mobile app, putting these controls alongside other gateway management features.This includes new features like being able to add/delete/rename networks, adjust security settings, and select frequency bands.Go to the Network tab in the mobile app to access these new features.Only there are NO tabs in Firefox or Chrome. Disabled script and ad blockers.  I did managed to hide the ssid and now I can’t connect from my phone - I have created  a network for the hidden ssid but never get the option to connect to it in Android 11.I even tried guessing some of the urls for the network tab based on what is visible but no joy.

6
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5 months ago
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burtonjackFirst activity
asked in Gateways and devices

Anyone else notice signal degradation with the new devices?

I’ve been a home internet customer for about 3 years now. We had the original device which was a smaller, gray, rectangular box. It worked wonderfully in the remote area where we had the device. We often had several friends at the house, working, on video calls, music streaming, never an issue. T-Mobile after ‘upgrading’ things in the area informed us we needed to get one of the new, Nokia devices (black/gray cylindrical tower device) and now our internet is near unusable. Nothing else has changed here at our home. The device is in the same area as the last one, no changes to the house, no changes to anything at any of the other properties in the area. It’s bad enough that I now find myself just connecting to my phone’s hotspot through LTE and it works superior to the home device.  I was told it’s because the new device is defective (we’ll see when it arrives) but I’m not convinced. Anyone else notice similar issues? 

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6 months ago
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yorlen88First activity
asked in Gateways and devices

Inseego FX2000-3 unable to access from internet to local network

I recently acquired an Inseego FX2000-3. From this I can access the Internet using the LAN and Wi-Fi but I need to be able to access (rdesktop) from the Internet to a computer on the LAN, how can I do it?I tried ippasstrough connecting directly (point to point) the PC to Inseego and it didn't work and when I try to do port forwarding, port 3389 is not valid.I need to know how I can access a computer on my LAN from the Internet? Greetings

0
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6 months ago
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TandBFamilyFirst activity
asked in Gateways and devices

Using Gateway modem without power cord (wireless)

How can I use the modem without the power cord? It had a battery and is on when unplugged but network cannot be found. TIA

1
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Pillar
6 months ago
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bartonskiFirst activity
asked in Gateways and devices

Ethernet not talking to Wifi on Nokia 5G21 Gateway

I have a Nokia 5G21 Gateway with an ethernet connection that feeds a switch in my home office. All other devices (phones, laptops, wireless printer) are connected via wifi. The gateway shows 6 devices connected via wifi, and 3 via ethernet -- that is the correct number of devices.All devices have internet, I can connect to the web interface at http://192.168.12.1 from any device, but the wifi devices cannot ping devices on ethernet or vice versa.This had been working until recently. This happened one other time, rebooting the router fixed the issue then, but didn’t work this time. Any suggestions on how to keep this up and stable are appreciated.

1
copz1998
6 months ago
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TheDBOSSFirst activity
asked in Gateways and devices

T Mobile 5G Internet Gateway Browser

How can I get into the 5G gateway browser settings?  I used 192.168.12.1 but this just brings me to a status display page that does not allow me to get into the gateway settings.

6
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6 months ago
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DThomasFirst activity
posted in Gateways and devices

How often to restart gateway for optimal performance

How often should I restart my gateway if at all for optimal performance?

6
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3 months ago
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phildavidson2Rookie
asked in Gateways and devices

How to connect USB printer to Sagemcom Home Internet Gateway

If I plug my USB printer into the available USB port on the Sagemcom Home Internet Gateway, how do I configure computers to print to it? Is there a port number I should use?

8
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6 months ago
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dave916dogsRookie
asked in Gateways and devices

Tplink RE200 doesn't see 5G network

I have an TP Link RE200 range extender. When searching for networks to extend, it successfully finds the 2.4g signal from the TMobile 5g gateway. Even if I go into the Tmobile gateway app and add a separate 5G specific network, the RE200 doesn’t see that 5G network. The RE200 does see other 5G networks in the neighborhood, just not the one from the Tmobile gateway.Is there a setting somewhere that might let the RE200 to see the Tmobile gateway’s 5G network?Or can someone recommend an extender that definitely recognizes and connects to the Tmobile gateway’s 5G network? Thanks.

0
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6 months ago
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RemystlFirst activity
asked in Gateways and devices

5G gateway with Google Nest ipv6 issue

I have the 5G gateway with Google nest wifi router 2nd generation. IpV6 I cannot figure out how to configure correctly. It just shows no network access. Even without the nest router the gateway does not connect to IpV6. Please help how do I fix this. 

0
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7 months ago
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