Gateways and devices

Talk about how-to, settings options, and devices that are compatible with T-Mobile Internet

  • 933 Discussions
  • 4,506 Replies

933 Discussions

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dwynnFirst activity
asked in Gateways and devices

best streaming device

Hello trying to find the best streaming device to use with the TMobile home internet Gateway. i was reading and thought I saw that roku will not work with it. Does anyone know anything about that or can anyone tell me what streaming device they use? thanks in advance! 

7
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2 years ago
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dallasvenkyFirst activity
asked in Gateways and devices

Login to hotspot gateway device

I am using the model FAST 5688W gateway and want to login to that to change SSID and wireless password. I cannot login via the gateway’s IP address of 192.168.12.1 (it brings a page says use the app to control the gateway). Any help will be great. Thanks,

6
M
10 months ago
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Sherlock HolmesSpeaker
asked in Gateways and devices

Does the NOK 5G21 Gateway have a bug in the LAN connections?

See this for an intro: I have reason to suspect a problem or bug when a device is connected to a LAN port, It see regular intermittent “No Internet” status. Yet other devices connect to the gateway over WiFi seem very stable.Could this really be a problem that has not been noticed before? seriously?I’m no stranger to this, I studied electronics and telecoms, and have worked in software for decades, I’m not as up to date as I could be by I’m also far from being a novice…A wifi connected Windows Surface displays a connected icon in task bar all the time, But the LAN connected Windows PC shows the globe symbol repeatedly as the connection is lost and reestablished.So what I thought was a gateway issue, loss of 5G signal etc, looks now to be nothing of the sort, it could be a problem in the LAN manager part of the gateway...

13
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1 year ago
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mdkvmkFirst activity
asked in Gateways and devices

TV connection to home internet

I have 2 TVs with no wifi capability. They are in different rooms and neither of them is in the area recommended by T-mobile. They are connected to my cable service provider by the wall jack. How would this work with the T-mobile home internet? Will I have to upgrade the TVs to switch to the home internet service?

1
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8 months ago
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rroznovakFirst activity
asked in Gateways and devices

Nintendo Switch - Mario Kart 8

Hi,Recently I have been unable to play Mario Kart 8 on the Nintendo Switch online play. Each time I try to connect my console to the online play of my friends that create a room it constantly gives me a communication error. I’ve connected my device to my Home wifi network, reset my TMobile rourter and logged back in. Is there a fix for this? Thank you, Ryan

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copz1998
1 year ago
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sdboyRookie
asked in Gateways and devices

Sagemcom Fast 5688W Gateway Software Updates

I am using a Sagemcom Fast 5688W Gateway on the T Mobile network and my current SW version is 1.2.74. How to I get the newest SW version 1.2.8A ??

8
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10 months ago
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phutto74First activity
asked in Gateways and devices

Unable to see connected devices on Home Internet App

I'm having issues being able to see the connected devices through the T-Mobile Home Internet App. Keeps telling me the gateway did not respond and to restart it if the problem persists. I have restarted the modem. Uninstalled and reinstalled the app more than once and it still does not work. Does anybody have any resolution to this or has anybody had this issue? It would also be nice to be able to see the devices away from home, but you can only do it if you're connected to the modem, which I thinks sucks

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1 month ago
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murphy11235813First activity
asked in Gateways and devices

Public IP that routes to your 5g internet device

I’ve tried calling customer/technical support (got nowhere) and I went to the t-mobile brick and mortar up the street, with zero resolution. Neither could provide me with an email/phone number for an it department, so unfortunately I’ll be posting this here. So, I found a public ip address that sent me directly to my 5g gateway device’s information that contained the serial number, UI version, firmware version, run time, and my internet connection status via HTTP. That’s correct, not a HTTPS address, HTTP. I’m not a professional but it concerns me that there’s a way to access peoples 5g gateway devices which I’m sure someone more intelligent than myself could use to exploit the device...which my internet traffic flows through...and has no firewall… What’s the solution for this? 

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43 minutes ago
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Clake87First activity
asked in Gateways and devices

Home internet no data connection

I can connect to my wifi but it says no data connection. There was a critical alert on the gateway that said pdn ip connection failure. I called tech support last night. After over an hour on the phone we got it working. It didn't last long. Shortly after getting off the phone it was doing it again. We factory reset it a couple times, completely unplugged, waited a minute then plugging it back in. Everytime I try to setup the connection in the internet app it gets all the way to configuring network then it says it can't be done automatically and I have to start over.

5
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1 year ago
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JrodcarterFirst activity
asked in Gateways and devices

New Home Internet Connection Problems

I recently switched to T Mobile home internet. Received and set up the gateway. Connected with no issues to all my devices except my laptop. It will not even recognize the gateway and is not listed in the available networks to connect to. Did a restart on the gateway and my computer multiple times with no luck. Customer support could not resolve the issue and stated I would maybe need to reach put to HP customer support as it was probably an issue with my lap top. I can connect to my current home internet with no issues and my hotspot through my phone as well. I am at a loss and will have to cancel service if I can not get this resolved as I work from home.

13
K
4 months ago
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markjahanFirst activity
asked in Gateways and devices

Inseego FX3100 with Waveform 4x4 External Antenna

I have an Inseego FX3100 on the way to upgrade my FX2000 that could not use an External Antenna without internal surgery LOL.  Anyone know the best way to connect the FX3100 to my existing Waveform 4x4 I used to use with my Nokia Unit?  I have 4 wires coming out of the External Antenna and the FX3100 only has 2.  Any help is much appreciated.

4
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3 months ago
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LongJnSilverFirst activity
asked in Gateways and devices

Arcadyn - will not accept WiFi Password

Arcadyan gateway - Ethernet direct works - but will not accept my WiFi password. Have reset gateway and set it up 3x. No cigar. Have tried BOTH passwords on back of the gateway, and my new password. No cigar. My phone is connected to Wi-Fi, as are 2 Ring doorbells and 2 Wyze secruity cams. Work perfectly. AND, the T-Mobile Internet app on my Android phone will not let me log in - just wants to do another setup from scratch. ??? Flummoxed. - LongJnSilver 

6
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2 years ago
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JIknerFirst activity
asked in Gateways and devices

Connecting Ring to T-Mobile internet

We are trying to set up out Ring doorbell up and it will not take internet. We have T-moblie internet. I have tried changing the network setting to WASP- 2 and that did not work either. Does anyone know what I am doing wrong? 

1
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6 months ago
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NorthMissUserFirst activity
asked in Gateways and devices

5g gateway constant reboot issues and T-mobile STILL hasn't sent me another one!

It’s been well over 2 weeks since I requested another gateway to replace the one I have that is constantly rebooting. My local store told me to kick rocks and the online/phone support team assured me they’d get another one sent out and allegedlly confirmed my shipping address over the phone… but nothing.. meanwhile the thing hasn’t magically fixed itself. I’ve got it sitting on top of a fan which helps some, but it’s still rebooting at least 5 times and hour.. please someone at T-mobile look into this.. this is maddening! (just in the time to type this is restarted) 

7
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22 days ago
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d33p009Rookie
asked in Gateways and devices

Chamberlain garage openers can't connect once again

Both of the my garage door openers stopped connecting to the internet 23 hours ago.  This issue happened a couple of months and was resolved about 3 weeks ago but it has started up again.The issue is the TMobile 5g gateway is blocking the port the garage door openers use to connect to the Chamberlain portal. Please fix it or I am gone.The other that started 2 days ago is my internet connection on my devices drops every 1-2 hours for about 10 minutes.

8
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2 years ago
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Butterfly1220First activity
asked in Gateways and devices

5G home internet showing incorrect local area

Hello, We have the Tmobile home 5G internet in Zip 74075 Stillwater, Ok. However when we connect to any google service it says we are in the Dallas TX area. Of course this causes issues with searching google  , websites checking area and now letting me watch youtubeTV I cannot watch local programs live because is says I am out of my home area. I do not want to change my home area to Dalls when it should be Oklahoma City area. We are over 250 Miles away from Dallas TX, any ideas? Can Tmobile change my IP address so its local?   

1
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2 years ago
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OupsFirst activity
asked in Gateways and devices

Issue with T-mobile Home 5G and Cisco AnyConnect

Hello,When I try to connect my vpn Cisco Anyconnect with my box Home 5G, I have this message:“The VPN was terminated due to a loss of communication with the secure gateway. A new connection is necessary, which requires re-authentification.”I tried to Allow local (LAN) access when using VPN (if configured) but it did not work.I have no idea what to do. I work for a big foreigner entity and it is very difficult to have answers.I need some help please 

4
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1 year ago
MisterK
MisterKHelper Level 1
asked in Gateways and devices

Sagemcom Fast 5688W Gateway?

Do you have this gateway? Can you tell if it is any different than the Arcadyan KVD21 Gateway?

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1 year ago
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RickClevelandFirst activity
asked in Gateways and devices

how connect Tmobile gateway to printer

I recently got the T-Mobile 5G home internet and can’t figure out how to connect my wireless printer. How do I do that. Printer Canon Pixma MG3600

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Maria99
11 months ago
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BigTFirst activity
asked in Gateways and devices

Vizio Tv Connection Issues with Home Internet

I just received my t-mobile home internet all of my devices work with the router except my Vizio TV. I can connect to the network but it won’t allow internet access. I have tried making separate networks for 2.4 or 5GHZ but neither seem to work. I still have my Spectrum internet with my old router and the TV connects just fine to that network. Any suggestions on what I need to do? I was really hoping the home internet was going to work out for me but if I can’t connect my TV this might be a deal breaker.

4
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3 months ago
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Jess-PHelper Level 1
asked in Gateways and devices

Sagemcom Fast 5688W Gateway keeps turning off and on again

Hi! I need some help because my Sagemcom Fast 5688W Gateway keeps turning off and on again. When it’s on, it works just fine, but then my device disconnects and when I look over to my modem it’s rebooting for no reason. It’s happening at different times throughout the day so it’s not due to the nighttime updates. I changed which outlet it was plugged into thinking maybe there was a short, but it’s still doing it. Really frustrated because if it wasn’t for the modem rebooting randomly throughout the day, I would have no complaints. 

5
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1 year ago
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MokiRookie
asked in Gateways and devices

purchasing used 5g gateway for home internet

There are many kvd21 and other used tmobile gateways for sale on eBay.  Are they legit to purchase and use with TM home internet??   We only use the service for a seasonal place and want to eliminate having to send back their gateway in the fall by purchasing our own.

8
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1 year ago
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KKehoeFirst activity
asked in Gateways and devices

Geeni camera

I just got T-Mobile's 5G wireless internet about a week ago hooked up my tvs, phone, laptop just fine have a strong connection however I have a small geenie camera in my apartment that I use to watch my dog when I am away. Have not been able to connect that as of yet have spoken to the manufacturer and customer service of the camera everything is fine on that end have spoke to T-Mobile numerous times they've created a ticket looking into why it won't connect they did have me separate the 2.4 from the 5 but it still won't connect. I saw the comments about old printers and wondered if this might be the same type issue and does anyone know how I can resolve this thanks for your help.

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12 days ago
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rihard.dFirst activity
asked in Gateways and devices

Vonage and T-mobil interent

Hi, I just ordered T-Mobile internet, i also have Vonage. Anyone knows if Vonage works with T-mobile internet?

5
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1 year ago
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TT14Rookie
asked in Gateways and devices

xbox 360 MTU error

I’ve had tmhi for about a week, Nokia unit. All of my other devices connect to tmo no problem (apple devices, Wi-Fi lights, camera) but I cannot for the life of me get my Xbox 360 to connect.  It shows up as a device in the tmhi app. On the Xbox, it connects to the network, but can’t connect from there to the internet.  I’ve reset the trashcan and the Xbox a couple of times, I’ve been on the phone with tmo internet. They had me set up a 2.4gh network just for the Xbox, still no luck, keeps coming up with the MTU error.  Anyone have any ideas? I’m at a loss here. 

5
T
2 years ago
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