Gateways and devices

Talk about how-to, settings options, and devices that are compatible with T-Mobile Internet

  • 933 Discussions
  • 4,501 Replies

933 Discussions

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RospoFirst activity
asked in Gateways and devices

Change connected device names

On my G5 Gateway all my iOS devices show up as Apple iPhone (iOS 15).  I have not found a way to change the names via the mobile app or the webGUI.  Is there a way to change this?

6
N
8 months ago
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Friday13Helper Level 1
asked in Gateways and devices

Link your phone number to your T-Mobile account

I can't get passed this step, email verification went through but phone number stuck in this step , called customer service 3 times but haven't be able to resolve this problem that seems to be a common issue to many customers.  If this problem won't get resolved before the end of test drive I may have to return the device 

6
N
9 months ago
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PiobaireachdFirst activity
posted in Gateways and devices

Not impressed so far

I ordered the gateway on 1/29 and received it on 1/31.  So far…Consistently drops WiFi connections with internal devices. The internal battery won’t charge. Can’t get all the way through set-up.  Bluetooth won’t connect, WiFi acts like it’s connected, but it’s lying.  I can’t do anything. I’ve never been able to get it to do a software update. I’ve done a factory reset several times.I’m about to return this and cancel the service.  I’m still within my 14 day trial.

6
H
1 year ago
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nate_sFirst activity
asked in Gateways and devices

How to disable WIFI on G4AR?

All the docs I’ve found are for older systems which don’t match the menu.How do I disable the wifi for the G4AR? First login to 192.168.12.1 gives the popup:What's newWe've added new Wi-Fi Network configuration controls to the T-Mobile Internet mobile app, putting these controls alongside other gateway management features.This includes new features like being able to add/delete/rename networks, adjust security settings, and select frequency bands.Go to the Network tab in the mobile app to access these new features.Only there are NO tabs in Firefox or Chrome. Disabled script and ad blockers.  I did managed to hide the ssid and now I can’t connect from my phone - I have created  a network for the hidden ssid but never get the option to connect to it in Android 11.I even tried guessing some of the urls for the network tab based on what is visible but no joy.

6
D
5 months ago
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Mattkight1First activity
asked in Gateways and devices

cant view devices in my app

I go to tmobile internet app and try to manage my devices connected to the internet and i always get an error message and i cant view any devices connected to my network 

6
H
7 months ago
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PapasAtticFirst activity
asked in Gateways and devices

Home Wifi disconnets and connects constantly

For the past few days, the home internet has been on and off. It will work for a few minutes then it drops. The router shows full bars when it does connect. I work from home and this is affecting meetings, since it drops so much. I am Los Angeles. 

6
H
1 year ago
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xuareHelper Level 1
asked in Gateways and devices

Accessing admin on 5G gateway without the app

How do I access the admin / management features of the 5G gateway without the phone app?  I’m not installing any app on my phone (and whoever thought it was a good idea to keep your home admin features on a device that is exposed to the outside, physically and network-wise, should be fired).  I do not have a T-Mobile phone.There are no menus that I can find.  I hoping someone can provide a straight link (192.168.12.1/foo).  SSH or another method also works.  I’d rather not have to go digging through the javascript if I don’t have to.I did search the forum--I was surprised this was not in there...Thanks

6
X
6 months ago
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Al_IdahoRookie
asked in Gateways and devices

Fast Gateway Network IP

Is there anyway to get the wireless network IP on the same network as the wan ports. As it is, the wireless is at 192.168.*.* however the wan ports are 172.27.*.* The issue is if I’m using my Sagemcom gateway wireless my house devices do not recognize devices on the other network like using AirPlay the phone doesn’t connect to the TV not being on the same network.

6
A
1 year ago
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phutto74First activity
asked in Gateways and devices

Unable to see connected devices on Home Internet App

I'm having issues being able to see the connected devices through the T-Mobile Home Internet App. Keeps telling me the gateway did not respond and to restart it if the problem persists. I have restarted the modem. Uninstalled and reinstalled the app more than once and it still does not work. Does anybody have any resolution to this or has anybody had this issue? It would also be nice to be able to see the devices away from home, but you can only do it if you're connected to the modem, which I thinks sucks

6
B
1 month ago
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whgaytonFirst activity
asked in Gateways and devices

Echoing on phone

People hear an echo when they call me or I call them.  What is the problem and what  is the solution?

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R
2 months ago
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CStarLearner
posted in Gateways and devices

Arcadyan vs. Sagemcom -- which is better?

I have the option of exchanging my Aradyan gateway for a Sagemcom. Which is a better gateway for the home internet?I was given this opportunity when this past weekend, we suddenly started having very bad speeds (although this for now seems to have resolved and is somewhat back to normal or at least back to an acceptable level).

6
C
8 months ago
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No2comcastHelper Level 1
asked in Gateways and devices

Google home

I had to change my TMobile home internet gateway.  This is the 3rd time.  Previous connections no problem.  I have connected my other devices with the exception of google home.  When I check internet connectivity the response is go to the google home app and login.  During connection attempts all works as advertised with the exception of the final connection where an error displays stating that "Your google home was setup successfully but can't be found.  Make sure your mobile device and Google Home are on the same WiFi network."  My countless attempts including changing WPA proved fruitless.  Any ideas?

6
bocaboy2591
1 year ago
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Jmj1776Rookie
asked in Gateways and devices

connecting arlo doorbell with T-Mobile internet

Is it possible to connect the Arlo Essential Video Doorbell Wired Model: AVD1001-100NAS using T-Mobile Home Internet? I've setup a dedicated 2.4 GHz network using WPA2 security. I have a full Wi-Fi connection on my phone by the doorbell, but I can't get the doorbell connected to my network.Using the reset button method, the QR code will scan but the doorbell cannot be found.I think I've tried everything I could find in the troubleshooting tips, including disabling VPN, and turning off cell service.Lastly, all my other Arlo cameras have connected without issue.If anyone has any additional suggestions, please let me know. Thanks.

6
J
1 year ago
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BLBerg
asked in Gateways and devices

Internet service and VoIP

Considering T Mobile for internet service. I have an elevator that requires a land line. Does the gateway have a port I can plug into for VoIP?

6
J
6 days ago
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tjarmonRookie
asked in Gateways and devices

Not secure web

just setting up Sagemcom Fast 5688W gateway and logging into the web interface 192.168.12.1 and i receive “ Not secure” notice for the connection.  What do I need to adjust to get a secure connection?

6
T
1 year ago
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lovebirdsofflHelper Level 1
asked in Gateways and devices

hp 8020rinter wont connect to tmobile 5g or 2.4g

I cannot get my HP 8020 series all in on printer to connect to my computer or iPad which are all setup with a separate 2.4 and 5 g network. Any ideas it all ways says printer offline. The only thing I can get it to print from is my iPhone which is on the 5g network with the printer on the 2.4g network. I have tried everything any ideas

6
S
6 months ago
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DThomasFirst activity
posted in Gateways and devices

How often to restart gateway for optimal performance

How often should I restart my gateway if at all for optimal performance?

6
R
3 months ago
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tonizr7First activity
asked in Gateways and devices

Admin password from gateway not working with app

I’ve already reset the gateway password to default. I can not sign in with the app from my phone. Is there a solution to this issue. 

6
N
10 days ago
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TheDBOSSFirst activity
asked in Gateways and devices

T Mobile 5G Internet Gateway Browser

How can I get into the 5G gateway browser settings?  I used 192.168.12.1 but this just brings me to a status display page that does not allow me to get into the gateway settings.

6
B
6 months ago
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CyberXtronicFirst activity
asked in Gateways and devices

Gaming Wifi Extender

So, I live in a one story house with some buddies and we got a TMobile Home Internet Router in the middle of the house to help provide everyone with a decent connection. I’m on the far left side of the house behind walls and doors and when I game on my PS5 the wifi sucks, but when I put my PS5 in the room with the router and connect with an ethernet cable it works fine. I’m wondering what extender I can get that can wirelessly connect to the router to boost the signal to my side of the house then I can connect an ethernet cable to that extender to get a good connection for gaming. 

6
H
5 months ago
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JanetSFirst activity
asked in Gateways and devices

windows crashing

I have an older Windows 10 Home laptop that I have been using on my TMobile 5G Gateway for almost a year now.  About 2 weeks ago I started having windows blue screen crashes, so i went through many phases of windows troubleshooting including a complete reinstall of windows.  Everything is great until I try to connect to the gateway--then I get the same crash that started all of this.  I can connect to my Mobile Hotspot on my Verizon phone and on my husband's Verizon phone, but crash when trying to connect to the TMobile.  All of my other Devices ( Windows 10 Desktop, Windows 11 Desktop, peinter,and other home devices) are fine.  Any help would be appreciated. 

6
copz1998
8 months ago
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DeadwirelessFirst activity
asked in Gateways and devices

TMO-G4AR gateway, Epson ET-2850 printer wirelss connection failure.

TMO-G4AR gateway, Epson ET-2850 printer. Tried everything but always get MAC Address failure during wireless setup. Everything else in house works fine and connected immediately at initial setup including an Epson XP 640 printer. Have created a dedicated 2.4 ghz SSID in addition to 5ghz/2.4ghz SSID. Have tried with firewall antivirus on and off. Have tried all WPA options. Anyone have a solution? Thanks.

6
N
1 month ago
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T_Mobile_Usr_01Rookie
asked in Gateways and devices

FAST 5688W Home Internet Gateway - for no reason after almost a year - is now unstable - why?

I’ve had this FAST 5688W Home Internet Gateway for nearly a year, no issues.Now, since last week and for no reason, just using it as we have all this time - is now unstable - why?I’ve gone through the “Setup” application from the QR Code again - to get to “It’s Configured”. It offers me to reset the access pw back to default - why would I want to do that? Additionally, since we use a WiFi extender we, thank God, were able to notice that the 2.4G CONNECTS  and ALLOWS INTERNET TRAFFIC, but the 5G does NOT. - Moreover, connecting to the Gateway Directly, it’s SSID - not needing the WiFi extender (they have their own ID’s - it “connects” but NO PAGES are viewable. So, all connect but ONLY the 2.4G allows traffic/data flow. Again, nothing changed on my stuff - but noticed some glitchyness and then this about a week ago - NETWORK CHANGES? I see when log into the “Admin” page - “We now have…. used the app” - what app? So, you T-Mobile CHANGED SOMETHING ON THE NETWORK, again - and broke someth

6
T
1 year ago
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pcmacdFirst activity
posted in Gateways and devices

Controlling Router Setup

I’ve just set up my 5G router, the white one with 54 in the product name.I am really disappointed that when I log into the router’s ip address, the home page is a vast desert?  It has none of the controls I am accustomed to seeing on a router.  The mobile app is not much better.the app doesn’t even give me information about my routerthe 2.5 ghz band is currently using channel 7, which insidder warns me is not standard, and there is no way to change this.I can’t set the range of ip addresses it will assign.I am unable to connect printers and other electronics which I prefer to have at fixed IP addresses.  Not tried DHCP on these yet.I can’t change the names of the devices, and most are just the mac address!These are just some of the more glaring issues.Call this “5G Router 0.1”   

6
T
4 months ago
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ZHMMYFirst activity
asked in Gateways and devices

LANDLINE PHONE

Wife MUST have a landline phone for a heart pacemaker monitor. Is a landline possible when switching to T-Mobile?

6
syaoran
Pillar
8 days ago
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