Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3054 Discussions

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PinkMagenta
posted in Troubleshooting

T-Mobile Home Internet Review

I have been using T-Mobile Home Internet for a couple of months now. I recently upgraded to the 5G Gateway, which has made my WiFi much better Vs. the LTE Gateway which sucked and had a lot of restrictions. The 5G Gateway is sleek, easy to use, and comes included with your Home Internet Plan! My experience has been exemplary, apart from a few issues.I have the following issues with T-Mobile Home Internet:•No UPnP Option which causes issues using XBL. •No Port Forwarding which causes a Moderate NAT on XBL•Some VPN applications do not work.•The Online GUI is limited and watered down. T-Mobile should really fix these issues, as it’s bothering other Customers as well. Overall T-Mobile Home Internet is great for those who don’t play on XBL, PSN, or PC or require a VPN to be used for work or personal use.

19
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1 month ago
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joanofark06First activity
posted in Troubleshooting

Kicked Off Another Internet service for copyright infringement

I was with HughesNet Internet service for quite a number of years, paid my bill every time, on time. Never had any problems with them. But one day I received an email telling me to to “cease downloading content that is in violation of the Copyright Laws. A copyright owner has made multiple complaints that an alleged infringement occurred over HughesNet at the Internet Protocol (IP) address associated with your Site Account Number”I thought it was spam, so I just put in my spam folder, until the next day I was told that they were cutting my service off, because of that. What made me mad, was they didn’t say a thing about what it was I was downloading  that I was be cut off for.  Why couldn’t they have just blocked whatever website it was, from anyone going to it?I do sometimes download music, or movies, or documents, or some audio, from certain shows, and I do like to download cooking shows, or other shows from youtube, and I do surf around most of the day, after reading all my newslett

1
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2 years ago
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Duke390Rookie
asked in Troubleshooting

When will 'advanced' features for the new gateway be available?

I would like to use Port Forwarding, IP Reservations, and be able to rename devices in the device list.  None of this seems available with the 5G21-12W-A (New Nokia gateway).When will these be available, if at all?Feels like a case of “newer is not always better”, as the old gateway, as far as I can tell, supported these features.  

20
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1 year ago
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futurerayLearner
asked in Troubleshooting

High-Speed Internet Gateway will not lock to 5G speeds (5G21)

T-Mobile stop treating as if this is a phone. I have searched and searched and can not find answer. I live in an area where 4G, 4G LTE, and 5G is available. However the 5G signal is weaker than the other, so the gateway goes to the strongest signal. Stronger is not the fastest. When I can get it to connect to 5G for moment the speed is 250 Mbps download; but what happens the signal competing with 4G which drops my connection to 50 Mbps. I have a 5G phone it connects with no problem in certain areas of my home. What I need is the ability to only connect to 5G in the settings. Anyone have a solution until T-Mobile fixes this problem. Should be easy fix to just say only connect to 5G, and based on some of the reviews I think this is more of a common problem than T-Mobile understands. Anyways, anyone else experiencing this issue and found a solution?

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1 year ago
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Eggz AckleyFirst activity
asked in Troubleshooting

phone port, signal boost, remote access, usage by device

(1)I purchased a Home Internet. Plugged telephone line into telephone port but no dialtone. Called that line and message says it is a limited line. How can I get a dialtone?(2) at my farm I get 3 bars & great speeds 30mbps down, but 1,300 ft away at our lake cabin, I get 1 to 2 bars and speeds of 1.5 to 6 down. I get good speed with MoFi with external antenna. Is there an external antenna or signal booster available for NOK 5G21?(3) Is there any way to remotely access/control this device?(4) Is there a way to view and control usage by device? I can see # of devices connected but have no way to see them individually(5) device is a 192.168.12.1   Is there a way to change that to 192.168.10.1 to match my ethernet attached routers throughout my farm? Sorry for so many unrelated questions. I have AT&T at my business with 12 lines and home internet service. My spouse depends on this for her job with NYSEG. She has to keep folks alive that will die if their electric service goes out.

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3 years ago
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Eric TerrellFirst activity
asked in Troubleshooting

How to use High-Speed Internet Gateway with Existing Router

I just got a T-Mobile High-Speed Internet Gateway and am trying out the ISP service. So far I’m very impressed with it.I have the cylindrical device (5G21-12W-A).I’ve read that it’s possible to use this device with an existing router. Can anyone point me to instructions for doing so?I want to do this as my router (NETGEAR Nighthawk Pro Gaming XR500 Wi-Fi Router) allows me to use an external USB hard drive as a NAS, which is very convenient.

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8 months ago
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magenta7995230First activity
asked in Troubleshooting

How to return Internet Gateway?

I was sent a high speed internet gateway, but there’s nothing for it to connect to. No 5g nearby and the 4g LTE is terrible. It needs to go back ASAP, but I can’t reach anyone by phone to arrange it. I guess they’re not doing chat support now.

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1 year ago
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w9fyi78750First activity
asked in Gateways and devices

Cell towr metrics?

I’ve just received my nw Nokia 5G gateway, and while it is not perfect, it does work.  I can use my vpn, I can get my Eero mesh system to interface just fine.  However, I’d like to figure out what acceptable cell tower metrics are.  I’m totally blind, so I can’t see the touch screen at the top instead, I use VoiceOver on the iPhone to look at the cell tower metrics on the app.  Is there anybody who knows that the proper values are?  Also, is there any kind of beta firmware for this device to test out some of the new features?

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1 year ago
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janderFirst activity
asked in Gateways and devices

mesh network

Is it possible to connect a mesh network to the Home Internet router?

5
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3 years ago
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PhantomPilotFirst activity
asked in Troubleshooting

How to find out when tower upgrades are done

I have been told that the 5G towers in my area are being upgraded but is there a way to check the progress?  I have T-Mobile home internet and am waiting on them to be finished to see if I am going to keep the service. Right now I get between 20mb and 40mb on a good day.

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5 months ago
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Kymedic22First activity
asked in Gateways and devices

Home Internet wi-fi Mesh Beacon

Has anyone heard whether the beacons will be available to create a mesh environment? The Nokia tower has separate beacons that are available to add to help with home coverage. Just curious if T-Mo will have these available or not.

3
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1 year ago
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SverastiguiFirst activity
asked in Troubleshooting

Google Assistant and Gateway internet

Curious on why my tmobile home internet gateway won't connect my Google assistant/Home devices. Is it because of competition with Google Fi. I've noticed when it connects to the Google server upload speeds just go to 0 like it is blocking me to send data packets. Even tried getting on the Google Fi website and the internet did not want to let me in. So I turn off wifi on my phone and used data to get on the same site and instantly let's me in. A friend has T-mobile home internet and Amazon's Alexa and says it works fine.I tried testing the home internet with my Samsung TV plus service and said to check network connection. Ran the speed test and everything's fine until i try connecting to Samsung TV then everything drops. I thinking because  t-mobile wants you to get TVision. Anybody else notice or have this issue? What can be done so I can connect my Google home devices? 

5
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1 year ago
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Lovely BrookFirst activity
asked in Gateways and devices

How to handle lack of WPS button on new Home Internet Router

Hi, I got the new Home Internet Cylinder router.  Pretty simple setup but the speeds are good and the price is right.  I have a few devices I have always used WPS to connect.  Some extenders and some indoor cameras.  Can’t figure out how to do it now.  I do not see a WPS button.Am I missing something?  The interface is so simple but maybe it will get better with time.Thanks

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4 months ago
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jviolaRookie
asked in Troubleshooting

Where to find new firmware

Does anyone know where to download the latest firmware or how to find out if you have the latest firmware?

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iTinkeralot
Pillar
2 years ago
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NMarz77First activity
asked in Troubleshooting

Home Internet lagging

Hi I just got my T-Mobile Home Internet with the grey gateway and it seems to be lagging. YouTube is constantly buffering and pics take a bit to load within apps and in browsers. The signal strength is full and I have tested the speed multiple times, which is 90+ Mbps download and 15+ Mbps upload, ping is usually around 20, jitter is also below 20. I have powered the gateway off several times but still have the same issue. What could the issue be? Bad gatway?

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2 years ago
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Garyh99First activity
asked in Troubleshooting

Security Cameras

I’ll be getting my T-Mobile Internet Gateway this week. I have a Swann security camera system that I want to install and view over the internet. Will the T-Mobile Gateway allow me to do this?

13
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3 months ago
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J_ZLearner
posted in Gateways and devices

5G Home Internet Service Equipment

I ordered T-Mobile's 5G Home Internet to test it out.It worked for about 45 minutes.To begin with, the Bluetooth-based setup didn't work at ALL, so I had to do the setup manually - which as a CHORE. And I'm pretty tech saavy. Then the Wi-Fi stopped working. The SSIDs completely disappeared. I couldnt’ connect for beans.So I used the Ethernet ports to access the UI and got it working again. Then the Ethernet ports stopped working - completely. Both of them.Then the Wi-Fi stopped working - again. And the reset button never worked at any point after taking it out of the box.This thing is a total Finnish piece of crap. I’ve been on HOLD with the WORST hold music in the WORLD for almost two hours now. This has been the single worst purchase and customer service experience I’ve ever had with T-Mobile. WHen I finally get through to someone I just want to send this back and to port my service over to Verizon.

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2 years ago
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NarFirst activity
asked in Troubleshooting

Can't chromecast streaming services on T-mobile Home Internet

I m having problem casting netflix or youtube or any streaming services on T-Mobile home internet. I had no issues when I was on Cox internet. I've reboot my phone and the chromecast.  I can mirror cast my phone screen but just can't cast any streaming services. Whenever I try to cast it, my tv screen goes dark for a few seconds and then it goes back to the Google chromecast screen saver. Not sure what else to do. Has anyone had this issue? 

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1 year ago
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spacemanjoshFirst activity
asked in Troubleshooting

QoS and VLAN settings on High-Speed Internet Gateway

I have the Nok 5G21 gateway modem/router.  I need to be able to setup different VLANs and QoS rules in order to isolate some devices from others and limit bandwidth on others, etc.  These are pretty standard features on most modern routers.  Is there a way to do this with this device?  And if not, why not?  This is a big limitation.  The UI seems to be pretty dumbed down.  I see that an older device (white square looking thing) seems to have had these features, but this new device (grey cylinder) does not.I am aware that I can set up multiple SSIDs, however, these are NOT isolated from one another.  To test this I set up two 5GHz SSIDs, connected a computer to each via WiFi.  And they both share the same IP space and I can ping each from the other.  Therefore, they are not isolated.  I want two completely isolated networks.  i.e. a guest network or similar (again, standard router features).Does anyone know a solution to this?  I would appreciate an official response from T-Mobile suppo

10
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3 months ago
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justrick1701Learner
asked in Troubleshooting

Windows laptop can't find T-Mobile Home Internet network... but all other devices can

Just set up my gateway… working fine for the most part, but it doesn’t appear in the list of available networks on my Windows 10 laptop. Phone, tablet, another laptop elsewhere in the house… the network shows up just fine on all those devices.Any idea what would cause this? TIA!

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1 month ago
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StjonFirst activity
posted in Gateways and devices

Can't connect Google Mini to T-Mobile Home Internet

I've tried every recommendation in the book restarting the "T-Mobile" device, the mini. It will go through the entire process of adding the device and at the very end, after it's verified the connection, it suddenly says it can't connect to the network and fails the addition.

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7 months ago
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Angus PodgornyFirst activity
posted in Gateways and devices

RJ11 Jack on Home Internet Gateway

Does anyone know if you can hook a standard phone up directly to the gateway? My Ooma won't connect to the gateway and I get nothing when I plug the phone directly into the RJ11 jack either. The Users Manual doesn't even mention the jack . 

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2 years ago
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Toastman88First activity
asked in Troubleshooting

Home Internet slow speed anyway to force b12?

Hi everybody new to the community hope everyone is doing well 🙂 I'm currently on my 2nd Nokia 5g21 gateway which seems to connect to b12 temporarily kick over to b2 primary n71 secondary which creates a miserable experience about 3 down and about the same up I was if there is anyway I can or someone can force b12 on this device it would seem to be the only way at this point I could have a meaningful internet connection with this service thanks everyone for their time

8
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2 years ago
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T-moWifiUSERLearner
asked in Troubleshooting

High-Speed Internet Gateway does not work with some apps on T-mobile Home Wifi Internet

I don’t know if anybody can help. Encountered a few deal breaking moments with T-mobile Home Wifi internet.I get a whopping 100-235mbps with my High-Speed Internet Gateway but it prevents full access to apps causing extreme lag spikes, pages not loading and video not playing with Amazon Prime Video (on PS4 and on Amazon Fire Stick 4k), TD Ameritrade trading platform for Windows 10, and to a lesser extent apps like Epic Games on PCI also have T-vision TV package, that works fine. So does Netflix.Epic games was able to be fixed once telling PC to use Google DNS 8.8.8.8. and 8.8.4.4. respectively.I had to use Nord VPN to get TD Ameritrade to function correctly without freezing at times, DNS change did not work here.Amazon prime video is still a no go, constantly stops and takes a long time to load again only to stop again. DNS change also did not resolve the issue. It should still work with Nord VPN because it bypasses all T-Mobile filters, but I did not buy T-mobile Home WiFi internet to

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1 year ago
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EsbeekayFirst activity
asked in Troubleshooting

Slow upload speed and T Mobile home Internet

How do I improve the upload speed of my T Mobile home Internet? The download speed is around 70 the upload is just under one, which is horrible

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10 months ago
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