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A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3099 Discussions
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Tfarling69First activity
asked in Troubleshooting
WiFi

I lost power yesterday for 60 seconds. Since then I have no WiFi on my 5G gateway device. I have reset it and unplugged it a million times. My tv allows me to connect but the says it’s not connected to WiFi. The gateway says it has a strong signal and then shows an error message and states it’s not connected to WiFi. I’m ready to throw it out a window! Anyone have any tips 

1
copz1998
1 month ago
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Tfarling69First activity
asked in Troubleshooting
5G Gateway issues

I lost power yesterday for 60 seconds. Since then I have no WiFi on my 5G gateway device. I have reset it and unplugged it a million times. My tv allows me to connect but the says it’s not connected to WiFi. The gateway says it has a strong signal and then shows an error message and states it’s not connected to WiFi. I’m ready to throw it out a window! Anyone have any tips 

0
T
1 month ago
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Katt1000000First activity
posted in Gateways and devices
mesh from tmobile

Can current tmobile home internet customers get the meas add on? What price?

1
J
1 month ago
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ChrisRNFirst activity
posted in Gateways and devices
Home internet headaches!

I had high hopes for the 5G Gateway as my friend had it with no issues for over a month with 500 mbbs download and up to 100 mbps upload. My experience has been terrible. The first 3 weeks (trial period) it was great; I was getting an average of 200 mbps download and 15 upload which was fine for my purposes. Then the speeds got slower. I added an omnidirectional external antenna and at first it seemed to help; more than doubled my speeds. A week later the devise began to power cycle every few hours. I disconnected the external antenna, but it just got slower speeds and the power cycle problem incread frequency. I added a cooling fan to help with possible over heating and no help. After many hours with tech support I was advised to swap out the device and sim card.Did that and was issued a newer model and discovered a new problem. "SIM card not detected or supported". This happened within just an hour or so of getting it home. Took the sim card out and reinstalled. It was good for a whi

0
C
1 month ago
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ReetzFirst activity
asked in Troubleshooting
Streaming network stations on TV

We have TMobile for our phones and internet access and have no problems or delays with our two cell phones or laptop. However, there are frequent interruptions when watching or recording programs on network TV. We subscribe to Hulu for both movie streaming (of which we have no problems) and network stations. Is the hotspot that TMobile offers for $3.75 a month for 24 months useful for improving connections for streaming TV or primarily for cell phone coverage? 

14
N
1 month ago
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RKJ1970First activity
asked in Gateways and devices
T-Mobile Mesh Access Point - How to remove it.

My 2nd T-Mobile Mesh AP died and I will return it to the store. I am not asking for a replacement since I am done dealing with this limited technology. T-Mobile support seems to be unable to remove the now two dead access points. Those are still shown linked to my gateway. Does anyone know how to delete those? A factory reset does not help. This was recommended by T-Mobile support. Any idea? Thank you!

1
A
1 month ago
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AimfireFirst activity
asked in Troubleshooting
why TMobile home internet so bad

When I first got my gateway it worked ok 6 months now and it sucks so bad I can't play games and half the time my wife can't even watch her shows without it buffing I think TMobile needs to stop making new stuff and fix theyre crappy service when I get another service in dropping this crap

45
S
1 month ago
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murphyc2008Rookie
posted in Gateways and devices
sagemcom fast 5688w internet going out or losing connection

the Sagemcomm FAST 5688W that i have has been losing internet connect for a while now and it is getting worse. it has gotten to where i have to reboot the gateway daily sometimes twice a day. i spoke to someone i think last week about this problem but it have hasnt been resovled he said that he did something the gateway remotely and when i get home to unplug it for 2 min and plug it back in but it still dose the same if not worse. i also want to see about changing my NAT type to open because i am having trouble with my securety cameras and gaming system after switching to tmobile internet. thank you and i hope to be hearing from someone soon. have a great day

28
M
1 month ago
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BKA75First activity
asked in Gateways and devices
Creating a new network

I cannot find where to create a new network to connect my printer.  I have downloaded every app all the videos, comments etc have said to download.  If its under the TMobile app, where exactly do I go to create a new network to connect my printer?  Please help!  

2
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1 month ago
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VbunchdadNovice
asked in Gateways and devices
Local on channels on streaming services. Not all TVs impacted.

One of four TVs gets local channels through streaming service. All TVs are TCL Roku. I know it's an IP problem that has not been solved, but wondering why 1 TV wasn't impacted? 

0
V
1 month ago
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NorthShoreILFirst activity
asked in Plans and Services
exceed data on home backup plan

we just added the home backup plan for when our Comcast service gets interrupted. I believe we have about 100 GB of data each month however, I haven’t been able to find out what happens when we exceeded a monthly allotment – does anyone know? 

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1 month ago
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Pk4Novice
asked in Gateways and devices
tmobile internet

Are there any parental controls for the Tmobile internet gateway? 

0
P
1 month ago
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mnadeauNovice
posted in Troubleshooting
Not receiving text messages

No longer getting text messages from ServiceNow via our incident management process.  Other coworkers receiving although they are not Tmobile customers.  This was previously working.  Our logs indicate that the texts were sent.

3
D
1 month ago
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ANF4lifeFirst activity
asked in Plans and Services
AUTO PAY

I set up for auto pay and it said I’d get a $5 per month discount. My monthly internet bill is still $50 per month and it says that includes the discount, which it does not. My monthly bill should be $45 per month now. I’ve always paid $50 so it is not showing the discount. 

1
gramps28
Pillar
1 month ago
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TMurray101Helper Level 1
asked in Gateways and devices
Aladdin Connect

I recently upgraded from the silver Gateway to the new black one. The black one is an Arcadia KVD 21. You can find that information on the back of the black Gateway. I was able to reconnect all my alexa's, all my smart plugs, my blink security system, my ring doorbell, and my wireless printer. My Aladdin connect, garage door opener would not connect. After spending 3 days trying to get it to connect I finally reached someone at Genie Door Company, the manufacturer of Aladdin connect. They tell me that Aladdin connect will not work with the new T-Mobile Gateway model KVD 21. Anyone else had this problem?

16
J
1 month ago
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Drea.oreFirst activity
asked in Plans and Services
Free Internet for Students

T-mobile Tuesdays just released a free hotspot for students. Does this include college students? 

5
J
1 month ago
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Eturley125Novice
posted in Plans and Services
best customer service

I was so extremely happy with the service I received. It's always such a hassle for me when it comes to trying to find a good provider. Luckily I had the assistance of the sweetest lady, Joelle I believe was her name. Will definitely be recommending them to anyone because of her!!!

0
E
1 month ago
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dale4tdFirst activity
asked in Gateways and devices
hardwiring internet to my imac

how to I hardwire my 5G Gateway to my iMac (2021 M1, 4 ports)?  

1
N
1 month ago
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JDK292First activity
asked in Gateways and devices
MESH EXTENDER

We are on our third mesh extender now.  Each extender has worked for a few days but then reverts to a solid white light with no connectivity.  The factory reset does nothing.  Cycling power does nothing.  The status light is solid white and the unit is a brick.  Any ideas?

7
M
1 month ago
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pe4enjkaFirst activity
asked in Plans and Services
Home-Internet is not working

Hi, I'm having trouble with my home internet. The upload speed is terrible, and pages take a long time to load. Sometimes I get errors. What could be the problem? 

1
C
1 month ago
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MAUI671Rookie
asked in Troubleshooting
5G Home Internet nightly slow down

Hey all, I’ve had the black 5G gateway for a couple days now, and have been a T-Mobile customer for just as long. I guess the issue I’m having is looking like one that a lot of other people are as well.During the day my gateway pulls about 500 Mbps and has a “Very Good” signal. Without moving or changing anything about the setup, usage area, or anything, around 8PM Eastern my speeds go down to MAX 5 Mbps.Nothing has changed other than the time of the day. I have a ticket open for the “local engineering department” to troubleshoot. It’ll randomly be good during the night and then go back to the unusable 5 Mbps.I relayed this to Customer Care, and while they seem sympathetic to the plight, they ultimately just want me to continuously restart the gateway so they can reconnect it to the tower because it has “stopped communicating.” Is this the common reply that everyone is getting? Restart on restart while waiting for engineers to troubleshoot your wifi, only to then get told you need to r

62
Z
1 month ago
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BeesVeesFirst activity
posted in Troubleshooting
Get RID of voicemail to text (SMS VOICEMAIL LINK SERVICE)

Get rid of Voice to text (SMS Voicemail Link Service)Go toT-Mobile app or website Login Go to:AccountProfile SettingsBlock Calls and MessagesSelect Block Calls and MessagesBlock OtherBlock Voice to Text…TURN IT OFFIt should NOT be this difficult to get rid of an annoying, half-baked “feature” and it for sure shouldn’t be a default. It just showed up one day. I initially thought it was SPAM.

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1 month ago
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MontyreidFirst activity
asked in Gateways and devices
gateway stopped accessing certain websites

About a month ago, we lost the ability to reach most (not all) websites through the Nokia Gateway. Everything works fine through the phone hotspot. We are on our third gateway without resolution. Any ideas?  I’ve already spent close to 2 hours with tech support to no avail. 

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1 month ago
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mroseFirst activity
asked in Gateways and devices
T-Mobile 5g internet not supporting wpa3

My home windows 11 computer with Intel wi-fi, will not sync with wpa-3.   The t-mobile device is set to wpa2-wpa-3 (default) setting.  I know my computer wi-fi is working as I can use a wi-fi router I have and it connects every time at wpa-3.  I have the latest version of the Intel firmware for their wi-fi adapter.  Is there a way I can force the T-Mobile router to wpa-3?   Or is there a firmware upgrade for the t-mobile device that addresses this issue?

3
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1 month ago
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Daniel BooneFirst activity
asked in Gateways and devices
Service

If I have a problem with my Gateway and Internet service how fast can I expect it to be resolved. I work from home so I can't be without Internet for long. Thanks, 

4
M
1 month ago
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