Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

2703 Discussions

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TandBFamilyFirst activity
asked in Gateways and devices

Using Gateway modem without power cord (wireless)

How can I use the modem without the power cord? It had a battery and is on when unplugged but network cannot be found. TIA

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Pillar
1 month ago
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ADPFirst activity
asked in Gateways and devices

how to configure a guest network on our wireless router

How to configure a guest network on out wireless router?

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19 days ago
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Steve of San AntonioFirst activity
asked in Troubleshooting

I am logged on to the T-mobile app. Where or how do I logout?

I am logged on to the T-mobile app. Where or how do I logout?

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1 month ago
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redriseFirst activity
asked in Troubleshooting

Issues navigating websites like ReserveCalifornia.com

Anyone else experiencing issues navigating reservation type websites like ReserveCalifornia.com? I'm trying to book a camp site. The website launches but the site seems to get stuck when searching or booking. This only happens when using T-Mobile home Internet

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copz1998
1 month ago
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rhalbakerFirst activity
asked in Plans and Services

Are there any staff working on weekends.

Have been on hold for 15 min trying to check on a trade in.   Does t-mobile only provide support on the weekdays now?

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gramps28
Pillar
1 month ago
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BoznfiedFirst activity
asked in Gateways and devices

Gateway app not working well

Wifi is already connected but Gateway app keeps asking to start setting up the gateway...

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copz1998
1 month ago
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Mystic77First activity
asked in Gateways and devices

Why Is Home Internet So Slow?

From day one the highest speed has been 13 Mbps. It often goes down to 1 Mbps. Adjusting settings and reseting the router do nothing. This internet is a joke!

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1 month ago
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arahman43First activity
asked in Plans and Services

Is it possible to switch from EIP promotional device to a different device of my choice without loosing the promotional bill credits towards the EIP?

I have just joined T-mobile and bought iphone-13 from them with promotional bill credit towards the phone’s payment. Now, I want to switch the sim into an iphone 14 pro max. If I do the switch, would that void my bill credit promotion? Thanks.

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gramps28
Pillar
1 month ago
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Shy5559First activity
posted in Gateways and devices

router

Wanting to set up a eufy video doorbell but requires a router in addition to my gateway.  I don't know anything about routers or setting one up.  Which router would be the best for me?

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1 month ago
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LongrunnerFirst activity
asked in Plans and Services

Home Internet

I have a garage apartment which is approx 20 feet from the main house, would the internet from the main house also support the garage apt? Also does Tmobile internet now support Hulu Live

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1 month ago
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RSNeumannFirst activity
posted in Plans and Services

TMobile Assurant =Scam

Go to TMoible they said...It’ll be fine they said. This is hands down the WORST service I’ve been with, and I went through AT&T and Cingular. The Assurant Insurance group is either grossly incompetent or committing Fraud. Three months later and $700 charge they finally tell me the “package was empty” but cannot provide any proof it was empty.  DEAR TMOBILE I will make it my life’s mission to tell everyone I know just how badly you take care of your customers. 

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22 days ago
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Juana03First activity
posted in Plans and Services

opt out

This is to inform T-mobile that would like to be included OPT-OUT of the planned account migration .Please inform me what else I would need to do to be successfully OPT-OUTof the plan ? I am not at all interested .I would like to request a confirmation that this request is successful.

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gramps28
Pillar
1 month ago
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IrnBruNYCFirst activity
asked in Troubleshooting

iPad 9th gen. losing Internet connection after being idle on T-Mobile Home Internet

I have many devices on my home network, including many other Apple devices, and the only device that has this issue is my new 9th generation iPad. I use a T-Mobile 5G router to connect to the Internet. After my iPad sits idle for a while (in sleep mode), when I start using it again, I find that my iPad is no longer connected to the Internet (though it is still connected to my WiFi network). If I go into Settings and tap WiFi, after a few seconds, the orange “No Internet connection” message appears underneath my network name. If I turn WiFi off and then back on, my iPad goes back to being connected to the Internet. Then the problem repeats itself as soon as I leave my iPad idle for a little while. I am fairly certain this problem has something to do with my T-Mobile Home Internet device, because another T-Mobile customer with a 9th generation iPad reported this same problem to the Apple discussion forums earlier this year. I’ve tried all of the obvious solutions like updating my iPadOS,

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1 month ago
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Mrshymer88First activity
asked in Gateways and devices

modem

I'm confused I got sent two modems I the mail should I send one back?

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Community Manager
6 days ago
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HeavyT666First activity
asked in Troubleshooting

T-Mobile home internet being slow and shutting down completely

For the past 4 months I have used T-Mobile home internet, and it has been fine until the beginning of this week it has been going slow and all together resetting and shutting off for the next couple of hours. I don't know what is causing this but whenever I call for support they usually fix it immediately but then next day the same problem occurs I am plug it to reset it myself and it usually works for the first five minutes and then a completely crashes and shuts down. I'm really considering on Switching but if there is a really good way to fix it and make it so it doesn't reset anymore then I would love to know it

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1 month ago
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Jack0717First activity
asked in Troubleshooting

Wireless home internet

I realized my new home internet is blocking sensitive website. I’ve done some research and found that there’s an option to turn off web guard. I don’t see that option for home internet, did anyone else experienced this? is there a solution?

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1 month ago
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desmadremanFirst activity
asked in Gateways and devices

How To Get Nebula VPN To Work With Nokia Gateway

Has anyone been able to get Nebula VPN to work with Nokia gateway? Everything is fine until I fire up Nebula. Then for the work sites I need, I’m blocked … an immediate “not found”. Not like it times out. It’s immediate. All other sites are fine except those that require a VPN. I’ve seen that some past firmware updates have addressed some Cisco VPN issues but no mention of Nebula. It uses port 4242, and I keep wondering if that’s somehow an issue. Weird thing is: if I turn of WiFi and use my phone as a hotspot, I’m golden. But with the Nokia gateway, nada. Anyone? Any help? Beuler? Thanks in advance. 

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19 days ago
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krozmanFirst activity
asked in Troubleshooting

VPN

anyone find a solution to tmobile deprioritizing VPN connections? i use cisco for work and for 6 months it was fine and all the sudden it stopped working…. Thanks Also HORRIBLE on tmobile for doing that!!!  

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1 month ago
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candice36reneeFirst activity
asked in Gateways and devices

WiFi Data

Can someone tell me how to find out what device was using the Wi-Fi data at a particular time? We were gone today, and our Wi-Fi data has shown usage on it. How do I find out what device was connected to it?

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23 days ago
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bartonskiFirst activity
asked in Gateways and devices

Ethernet not talking to Wifi on Nokia 5G21 Gateway

I have a Nokia 5G21 Gateway with an ethernet connection that feeds a switch in my home office. All other devices (phones, laptops, wireless printer) are connected via wifi. The gateway shows 6 devices connected via wifi, and 3 via ethernet -- that is the correct number of devices.All devices have internet, I can connect to the web interface at http://192.168.12.1 from any device, but the wifi devices cannot ping devices on ethernet or vice versa.This had been working until recently. This happened one other time, rebooting the router fixed the issue then, but didn’t work this time. Any suggestions on how to keep this up and stable are appreciated.

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copz1998
1 month ago
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Gracey1995First activity
asked in Gateways and devices

Router use

Can I use a Netgear router nighthawk ax5400 wifi 6 rax50  with the tmobile 5g gateway, which is the newest one offered, Did know that I have to disable router in the gateway. As far as routers listed to work my router wasn't list, wasn't sure if it was to new to be listed

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18 days ago
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vermontFirst activity
asked in Troubleshooting

Netflix problem with latency causing long buffering time

Netflix has become unusable with our T-Mobile home internet.  I have traced the problem to unusually high latency to the Netflix server.  Pinging netflix.com shows that we are losing packets.  The attached picture shows the latency of Netflix compared to HBO.   Any internet experts with ideas? 

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21 days ago
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lordinanzaFirst activity
asked in Troubleshooting

5G tower in Poway California

Does anyone know if we are getting a 5G tower in Poway California anytime soon? Our Wifi keep disconnecting all the time.

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copz1998
1 month ago
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Stuart HayesFirst activity
asked in Gateways and devices

Incorrect password every morning

Just started a 3g home internet trial, and have been using the Arcadyn router for 3 days. Every morning my Samsung phone, which was connected OK to the router, reports the WiFi password is incorrect. This is most certainly not true, as typing the same password reconnects OK. I've not experienced this specific issue before, on any router or phone pair. Is this a known bug or compatibility issue with Samsung phones?

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1 month ago
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Helzer1986First activity
asked in Troubleshooting

Good Signal/ Display says weak

I have 4 TVs connected to my new internet, and 2 phones but could be up to 5 phones and 6 tablets as well as TV. So far it's running my devices but on the router it says weak to good signal. Never very good or Excellent.. can anyone tell me why?

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copz1998
1 month ago
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