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Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3118 Discussions
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whymeFirst activity
asked in Troubleshooting
Gateway internet device

Is there any way to set gateway to N41?

1
iTinkeralot
Pillar
2 years ago
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DgcatFirst activity
posted in Troubleshooting
T-Mobile Cutting off customers

I have had home internet for about a year now (phone customer for 18 years), within the last 6 months towers were upgraded to N41 bands (nearest tower is 1/2 mile). I live in a rural area, but most of the town is considered Ultra-Capacity. My speeds would vary from 20Mbps to 200Mpbs. I have had some issues after tower updates, currently on my 4th gateway. About a week ago, began to have issues again. Contacted T-force and did the usual troubleshooting, eventually they opened a ticket. Just got a reply and it really sucks. Don't understand as they recently announced they are expanding service (home internet lite). Previously had Century-Link, and they only offer 3Mbps (was paying $75 and it constantly went down; was slower than 3). I guess I will hold on for as long as I can. 

1
tidbits
Pillar
2 years ago
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magenta10539468First activity
asked in Troubleshooting
5G T-Mobile Home Internet - Pay fee and keep gateway for emergency use???

Tried doing a chat with a T-Mobile rep, but they didn’t seem to understand what I wanted to do. Since 5G T-Mobile Home Internet is available at my house now, I would like to test it out, but since 2 weeks isn’t much time to verify long term service quality, I thought about paying the non return fee and keeping the gateway for emergency use. Our current cable based internet provider had amazing service, but since they were recently sold, there have been many blackouts and we can’t get our work done. So was thinking I could sign back up with T-Mobile when the current internet goes out and use the gateway I already have instead of waiting to receive a new one. Anyone know if this is possible? 

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2 years ago
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awesomedesiFirst activity
posted in Troubleshooting
DNS issue on T-Mobile ISP

I switched to T-Mobile ISP a week back and only reason for that was couple of pretty good offers. From the time I switched I honestly was regretting as I was facing DNS issues with a few websites and sometimes my work VPN too. It will not be able to reach a few websites for a few minutes and then it would just work like nothing happened. Initially I could not understand what can cause this but then it occurred to me that it must be DNS issue. To my horror, I realized that DNS (and in fact even many basic settings) can not be configured on this T-Mobile gateway. I was facing this issue on a macbook, everything else just worked fine so I then thought of seeing what my macbook was using. It showed local network configured as DNS server, I removed that and added cloudflare’s DNS 1.1.1.1. That has fixed my problem. In short: If you are facing trouble in reaching some websites periodically and this is happening only on a few devices then try switching DNS on your device to 1.1.1.1 or some ot

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2 years ago
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Detoxx11Learner
asked in Troubleshooting
Internet data usage

I recently switched to T-Mobile internet service. They say that it's unlimited data but at the same time tell you that your download speeds may decrease when a certain amount of data is used in a particular month. What is the data limit allowed before it actually slows down and how do I check my internet data usage? The website seems to allow me to check my cellular data usage but not my internet data usage.

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2 years ago
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BigJonRookie
posted in Troubleshooting
Where is T Mobile Internet Support?

I am on my third KVD21 5G gateway. I have spent hours on the phone with T Mobile technical support and searching this forum for solutions. I easily see that I am not the only one with dropped internet connections and decreased download speeds from around 100mps to less than 30mps. When it’s working it, it is great; when it’s not it makes my relatively slow DSL connection (which I am hanging on to for now) look good. We cannot reliably watch a streaming TV show without interruption because of the Gateway losing all internet connectivity, despite a good 5G signal. in perusing this forum, I am far from the only one experiencing these problems. I am nearly at the point of canceling service and sending their Gateway back to them.  Where is Technical Support? Why are they hiding from this forum and not sharing what is being done to fix the problems identified in these discussions? I am ready to throw my hands up. 

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D
2 years ago
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mbrFirst activity
asked in Troubleshooting
Can I use Spectrum TV on T-Mobile Home Internet? Tried Hulu and I know it doesn't work.

I like the channel offering on Spectrum and want to use with my T-mobile home internet, but can’t find a statement anywhere to verify that Spectrum will work over a wireless internet. I know YouTube TVC and Sling will work, but has anyone tried Spectrum?

1
K
2 years ago
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pucho55First activity
asked in Troubleshooting
wi-fi

my computer doesn’t get my wifi, instead gets all the wifis in the building,why?

1
gramps28
Pillar
2 years ago
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sfriedman451Rookie
asked in Troubleshooting
How can I determine what my data usage is on my gateway and my priority rank?

How can I determine just what my data usage is. Is there a cap? How do I know what my priority is?

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D
2 years ago
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Amber AFirst activity
asked in Troubleshooting
Getting a stronger WIFI signal

So I have recently purchased T-Mobile’s 5g WIFI, there is a signal, I checked to make sure it was going to work where I am. HOWEVER, I live in a metal trailer, which I realize is not the best situation, but it’s all I have right now. I have it placed by a window as is recommended, but I’m still getting weak/good signal. Is there anyway that I can boost it? I’ve tried every window that’s accessable and I’m not having any luck. Any advice will be welcomed! I don’t want to go back to Century Link and Xfinity is too expensive.

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G
2 years ago
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magenta6769302First activity
asked in Gateways and devices
Please Help!!! Need to set up router for work.

I’ve been given specific requirements to set up work from home internet. My company says I must have a separate dedicated Single or 4 Port WIRED Internet modem or Router that will not have any wifi activity on it. Must have non public/Dynamic IP address. I will be using VPN I am not tech knowledgable and the Tmobile rep I spoke to doesn’t understand what I am asking. Please explain to me what I need to do? I think I have to get a router, connect that to the TM Gateway, then plug in the ethernet cable from computer to the router? Can my personal devices ie Ipad, Iphone and Roku can still access wifi through the TM Gateway?  Help!

1
drnewcomb
Pillar
2 years ago
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Tylerb1994First activity
asked in Troubleshooting
tmobile home internet

Why would I get a very good signal all day and then all of a sudden get a weak signal. This has happened at different times of the day so I don't think it's the time of the day. 

1
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2 years ago
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DylanD22First activity
posted in Troubleshooting
Home WiFi Gateway

Why does my gateway keep losing connection? The Wi-Fi shuts off for about 3-5 mins then cuts back on! Why does it keep doing that?

1
M
2 years ago
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TMinternetsucksFirst activity
asked in Troubleshooting
requested cancellation on 11/23 still active?

I called TM beginning of August 22 and told them to cancel my home internet at my current address effective 9/23/2022.  It is Sep. 1 and I am still active and there is no visable or know way I can see to cancel.  Its shotty service at best.  super super slow speeds, cut off constantly and cost too much. any suggestions?

1
syaoran
Pillar
2 years ago
Body Roc
Body RocRookie
asked in Troubleshooting
Internet was PERFECT. Now no connection or weak siginal

I started using T-Mobile internet in March 2022. From March to May I had a prefect connection. No problems at all. On May 26th it was a extremely bad storm with 65 to 85mph wind that lasted 6+ hours. Everything went out, when it came back on my internet no longer worked. After being on the phone with customer service and tech for several days. I was sent a new modem. While setting it up I only got a weak signal. I was back on the phone and was sent a different modem because the 1st one didn't work. I went through the setup and still got a weak signal. I have empty lots on both sides of my house and a large backyard. I took the modem outside and walked completely around my house. It didn't change at all. It stayed at 2 bars with a weak signal. I went in every room to every window on all 3 floors. Nothing changed. I was back on the phone for hours again with several people helping me. I didn't understand why I was only getting a weak signal. Then I was told to hold on for about 15 minute

1
S
2 years ago
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gmunger1First activity
asked in Gateways and devices
Divice connections

How many devices can you connect to the TM hub?

1
O
2 years ago
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UtahFirst activity
asked in Troubleshooting
Can't Play Basic Online Games Because of Nat Type Issue

Don't know much of anything about networking, just know I can't play super Smash Brothers and other games on my Nintendo switch! I have the newest T-Mobile home internet router, the black rectangular one. Streaming content works just fine, browsing the internet works just fine, but gaming of pretty much any kind seems to be impossible, and I always get an error message stating that my Nat Type is incorrect or something of that nature. What can I do to fix this? I can create a hotspot on my phone and play Nintendo switch online just fine, surely I can do it with their advanced router. 

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iTinkeralot
Pillar
2 years ago
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Eouser_6670First activity
asked in Troubleshooting
Internal gateway issue, signal bounce

I have been having some packet losses and unstable VPN connections recently. WHen I traced the route to a website it seems to hang up before it leaves my gateway. Once it leaves it seems to do fine but im sure this issue is causing my disconnection problems. Anyone run into this before? I called tech support but they didn’t have any options other than restarting or swapping out the gateway. THis happens with any ip address or website I test. I’m using the Arcaydian.  C:\Users>tracert www.google.comTracing route to www.google.com [2607:f8b0:4005:80f::2004]over a maximum of 30 hops:  1     6 ms     7 ms     8 ms  2607:fb90:8b09:  2    20 ms    14 ms    13 ms  fc00:10:6:122:  3    14 ms    13 ms     9 ms  fc00:10:6:122::  4     *        *        *     Request timed out.  5     *        *        *     Request timed out.  6     *        *        *     Request timed out.  7    17 ms    20 ms    14 ms  2001:4860:1:1::166  8    29 ms    19 ms    15 ms  2607:f8b0:830f::1  9    23 ms    19 ms

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E
2 years ago
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Green ache-ersFirst activity
asked in Troubleshooting
Using the Nokia 5G21 Gateway with Deco AX3000

Using the Nokia 5G21 Gateway with Deco AX3000 should I run it though my whole house ethernet? If I use it wirelessly should I make the network the same network assigned to my T-Mobile router with the same password? If not should I turn off the wireless signal from the modem and if so how would I do so? Thanks 

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2 years ago
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timsward49First activity
asked in Troubleshooting
t mobile home internet

Can you  set a guest network up on T-Mobile home internet.  

1
iTinkeralot
Pillar
2 years ago
bunyun
bunyunFirst activity
asked in Troubleshooting
I cant get my local weather

It is in a different state.

1
gramps28
Pillar
2 years ago
MisterK
MisterKHelper Level 1
asked in Gateways and devices
Sagemcom Fast 5688W Gateway?

Do you have this gateway? Can you tell if it is any different than the Arcadyan KVD21 Gateway?

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2 years ago
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Mdenson50Rookie
posted in Gateways and devices
Connecting Smartplugs and the KVD21 Gateway

After many many many unsuccessful tries at connecting my Teckin SP10 smartplugs to my Arcadyan Technology Corporation KVD21 I have come up with a solution. The solution involves the use of two cell phones but it works:Borrow a friend's cell phone and set up a hotspot that is 2.4ghz. Do not use your phone since your phone will be used to add the smartplug. On your phone connect to the hotspot set up in step 1.  Open the app that adds your smartplug, for example, I use Smart Life (a free app). I believe that VESync and Go Smart will work just as well. Follow the directions to add your smartplug. For me this involved connecting to the network from step 1, resetting the device, putting it into setup mode (press the power button for 5 seconds), and insuring a rapid blink. The App should find the smartplug even if you have to add it manually. Test the smartplug and update it. Currently the Teckin Smartplug wants to update to version 1.0.8 (I think). THE UPDATE IS A CRITICAL STEP. Wait approx

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M
2 years ago
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wintin54First activity
asked in Troubleshooting
network

how to change ssid names and password from laptop 

1
iTinkeralot
Pillar
2 years ago
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Iceman 86First activity
asked in Troubleshooting
wifi hotspot

I have a wifi hotspot box and was trying to hook my printer up but the box don't have the WPS button any help on that 

1
V
2 years ago
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