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Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3058 Discussions
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MargaritaFirst activity
asked in Troubleshooting
Tmobile 5g home internet

I changed the admin and password to enter my 5G home internet device. I cannot log into it anymore 

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2
1 year ago
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HeidiWisconsinFirst activity
asked in Gateways and devices
laptop sees other wifi but not my gateway

I have just installed my gateway.  I have 4 devices hooked up to it and they all work fine. My toshiba satellite laptop does not see the gateway wifi SSID.  HOWEVER, the laptop see all other wifi SSID that are within reach.  I’ve turned of Firewall, checked my Realtek to see if its working and has latest updates and all is good there.The laptop will connect to the internet when I CAT5 it to the gateway.  There are only 5 devices on the gateway so it’s not overloaded.  I loaded the wifi network manually and IT STILL does not see it in available networks. ??? 

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iTinkeralot
Pillar
1 year ago
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gdevore1First activity
asked in Troubleshooting
my Internet

So when I turn on my t-mobile interent modem it comes on and shows 4g lte like full bars then switches to 5g and has only one bar. Then has no signal. How can i make stay in 4g lte signal? Where i have coverage?

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iTinkeralot
Pillar
1 year ago
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Kay1978First activity
asked in Troubleshooting
Buffering

My phone, ipad, tv in our bedroom and computer all work fine. Says our strength is good on my phone. checked speed, was good yet the living room tv nearest the gateway keeps buffering! Driving me nuts!  Is it my tv or T-Mobile?

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iTinkeralot
Pillar
1 year ago
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Henry johnFirst activity
posted in Troubleshooting
"disconnecting" once a minute

I am getting great internet speeds, minimum of 200Mbp/s down and 100 up. But every minute or 2 it just drops to 0 for a few seconds then back up to the 200/100. Issue is once it drops to 0 everything drops, calls on apps/sites, games, phone just completely makes me turn off wifi and turn it back on, even the tmobile app just stops working if I have it on when it disconnects. Arcadyan KVD21 model, only have had it for 3 days. Near window, not overheating, tried resetting.  There's also no ability to customize settings on the app, so can't change anything to help it.Only true reason I could see for it dcing is living in the city, but that wouldn't make sense to me. Shouldn't that mean it would dc less??   Anyone else having this issue?

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iTinkeralot
Pillar
1 year ago
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PauserFirst activity
posted in Troubleshooting
has anyone heard if tmoblie is working on improving their internet connection?

I lose my internet connection several times a day.  As a work from user, I need a stable connection.  I'm told that it's because TMobile added to many customer to their limited space.   I'm now 3 hours without internet -- and this is just today.    As I say EVERY time I talk to support and to EVERY person I get shuffled to.... Yes, I have rebooted, yes it's happening in all my devices, yes my box is near a window, yes my connection says it's excellent..... So exhausting.  Doesn't anyone from T-Mobile even pay attention to this community and see so many are having the same problem.  

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bocaboy2591
1 year ago
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Taslim194First activity
asked in Gateways and devices
Force Connection to Band N41

Is there any way to force the ARC KVD21 Gateway (The Black Rectangular on with the Display and buttons on the front) to always and only connect to Band N41? Is there something Tech Support can do on their end to tell the network to make it so a certain persons  account ‘s Gateway will only connect to a specific Band? My Gateway used most of the time to connect to Band N41 and if it would connect to Band N71 I could move it around a bit on my Windowsill to get it to reconnect to Band N41, now it will only connect to N71 which is way slower than N41. The best I could get on N71 at night was 150 Mbps download but most of the time during the day less than 60 Mbps while N41 at night got as high as 350 Mbps and averaged around 200 Mbps during the day. 

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bocaboy2591
1 year ago
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ArchstoneFirst activity
asked in Troubleshooting
Buying Sagecom 5688W

Dear community  I need to buy 1-2 Sagecomm 5688W gateway for my work testing /tear down. Any ideas where to buy the device. Its not available in my pincode/county. I am willing to buy from users /used also. Many thanks  cheers

1
syaoran
Pillar
1 year ago
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MugsyFirst activity
asked in Troubleshooting
"INTERNAL BATTERY LOW POWER"

NOK 5G21 GATEWAY - "INTERNAL BATTERY LOW POWER" Warning message displaying. How do fix this or does it mean my battery is garbage? 

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2
1 year ago
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GoixizFirst activity
asked in Gateways and devices
sagemcom in bridge mode. to avoid 2xNat

Anyone succesfully configured their gateway in bridge mode.  currently my deco 6e mesh is limping on access point mode 

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bocaboy2591
1 year ago
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TheMilkMannFirst activity
asked in Troubleshooting
anyone figure out a solution to the NAT/UPnP issues when gaming on a PC?

to the peeps with Tmobile Internet.. i tried it out and its fast at my house. i get around 400 down and 30 to 40 up and i have a tower very close. i have tried it for almost 2 weeks with zero issues..until today. dayz will not work because of the NAT/UPnP issues with the gateway...i plugged spectrum back in and it worked perfect….before i cancel the service, i wanted to see if anyone here had any experience with it and is there a fix? its too bad, cause other then this i love it..but my son and i are huge PC gamers… Thank you

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iTinkeralot
Pillar
1 year ago
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shynesssleepyFirst activity
asked in Troubleshooting
home internet usage

Last updated was last day of 2022. No new updates by now should be more then 7.79 GB same thing happened last month November.

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G
1 year ago
G
GThurmanHelper Level 1
posted in Troubleshooting
Pretty sure they are throttling back

Pretty sure they are now throttling back on us every afternoon. Our service is terrible to begin with, by midafternoon at high use periods we drop to 3mbps or less. That’s down from the lightning fast 40mbps we normally suffer with. We were sold 188mbps to 250mbps by the salesman. He was pretty much full of crap too. Albuquerque tech support said he would sort it out and get back to me, never did. Calling the 800 support lines is a total joke, you get Filipino’s that can scarcely speak English and can’t even read the Q and A manuals they are told to never deviate from.

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F
Pillar
1 year ago
BugPlusWont
BugPlusWontSpeaker
posted in Troubleshooting
T-Mobile 5G Home Internet censors Bitcoin via throttling

I am experiencing throttling / internet brown outs on a capable, secure system. I have Tmobile 5G Home Internet handling my home internet and hopefully planned on hosting a lighting node. This is much like owning a wallet, and shouldn't be seen as irregular use, or even seen as business use as it's just a personal wallet for development and education. My issues are not related to hardware or software, and only began since switinching ISPs. First off, I have limited the bandwidth to 3Mbps down and 0.1 up. Despite this, my whole internet shuts off frequently when the node runs. Simply put, there are times I am streaming video and suddenly the stream pauses. I understand then that it must be T-mobile throttling my internet, so I try to rush to pause the internet. If I'm too slow, and I can't get to my node before the throttling becomes so extreme, my router will reset thinking the internet has been disconnected, and therefore disconnect and reconnect everything in the house. This has beco

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1 year ago
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DummyFirst activity
posted in Troubleshooting
internet

I had to leave home to get internet access from a different provider. I am getting my email now since I can't get it on my T-mobile home internet. T-mobile sucks and refuses to fix their issues.  Don't pay for this crap. 

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J
1 year ago
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WeldonFirst activity
asked in Troubleshooting
Modem speed

How do I find my modem speed?

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F
Pillar
1 year ago
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tired8timesFirst activity
asked in Gateways and devices
gateway place on desk(to close to me?) and should I use Ethernet port to connect to laptop instead of wireless.

1. should i use the gateway ethernet connection directly to my laptop(i have ethernet port available on laptop) 2. is it safe to put gateway on my desktop next to me (radiation) thanks.

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J
1 year ago
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zzcoannFirst activity
asked in Troubleshooting
Error Code WLN502

What does error code WLN502 mean?

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C
1 year ago
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SD-CHISFirst activity
asked in Troubleshooting
internet speed variance

There is huge variance of internet speed in my home. In particular, the download speed is falling down around 40 Mbps between 12:00 pm and 4:00 pm. Is it normal? The speed goes up 400Mbps in the evening. :(Can T-mobile make the speed up during the day?

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copz1998
1 year ago
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plowboyFirst activity
asked in Troubleshooting
T-Mobile router/online banking problems

When I try to log in to my local online banking it continually reverts me back to enter my log-in information over and over again.

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bocaboy2591
1 year ago
U
unknown1961Rookie
asked in Troubleshooting
PS4 and Gateway - get dropped

When my son came home from college he set up his PS 4 with my Gateway. But it keeps dropping him when he tries to play multi-player games. I’ve tried extenders and also using it close to the router, but the same results. Any advice? Thanks

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iTinkeralot
Pillar
1 year ago
S
seng vangFirst activity
posted in Gateways and devices
Unable to connect to Epic games

Epic games is seeing lots of high ping and disconnect on their end regardin to my internet. Main issue right now is that I am not able to connect to Fortnite server from Epic Games. 

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iTinkeralot
Pillar
1 year ago
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Rednotice01First activity
asked in Troubleshooting
poweing up

Internet works great when it wants to but it keeps kicking out and sayi g powering up constantly. What the hell.is up.with this thing?

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iTinkeralot
Pillar
1 year ago
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lequistFirst activity
asked in Gateways and devices
Connection question

Di I have to disconnect my existing wifi before I connect T-Mobile?

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bocaboy2591
1 year ago
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adowen68First activity
asked in Troubleshooting
Home Internet Pros/Cons/Enhancements

ProsTM5G router penetrates the house (2 floors) further than the old Xfinity router was able toDownload speeds are comparable - happy here ConsApp is very buggy, hit and miss connecting.  Deleting app and reinstalling seems best way to go but even this is not guaranteed, and I can live with this for now Suggested enhancements (similar to Xfinity app)Remote access to the routerSome form of built-in basic firewall /av and alertsDevices to show ip addresses for LAN connections (does show for anything connected wireless)Ability to change NetBios names in Devices tabAlerts when a new device connects to your networkAbility to group devices and profile users UntestedOnly been online with the new router for a week now but have high hopes and over-all very pleased so far.  Not sure how the router will stand up to being online 24/7 / weather, but I will update in a month or so.

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bocaboy2591
1 year ago
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