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Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3052 Discussions
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kdfiregirlFirst activity
asked in Troubleshooting
slow internet

Had my T-mobile for two months and it was great speed was fast. Our T-Mobile now is really slow. What can cause our internet to slow down 

1
iTinkeralot
Pillar
1 year ago
T
TheMadMarkShowFirst activity
asked in Troubleshooting
Wi-Fi tower's range

Is there a way to increase my Wi-Fi Tower’s range? On other brands you can add a wire to them to help pull in the signal. Does T-Mobile have something like that? I only pull in one bar at my house.

1
iTinkeralot
Pillar
1 year ago
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BencRookie
asked in Troubleshooting
tv is broadcasting an SSID, how do i turn it off?

No other routers in use. Everything connects thru tmobile wireless router.

1
iTinkeralot
Pillar
1 year ago
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JappleFirst activity
asked in Troubleshooting
T Mobile wifi questions

It looks like there are 4-5 Routers to choose from. Are some better than others?  I currently have a Velop/Linksys mesh system. Is T Mobile compatible with mesh systems? I’m currently speed testing around 125 on my AT&T wifi system. Can I expect better speeds on T Mobile?

1
iTinkeralot
Pillar
1 year ago
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HeidiWisconsinFirst activity
asked in Gateways and devices
laptop sees other wifi but not my gateway

I have just installed my gateway.  I have 4 devices hooked up to it and they all work fine. My toshiba satellite laptop does not see the gateway wifi SSID.  HOWEVER, the laptop see all other wifi SSID that are within reach.  I’ve turned of Firewall, checked my Realtek to see if its working and has latest updates and all is good there.The laptop will connect to the internet when I CAT5 it to the gateway.  There are only 5 devices on the gateway so it’s not overloaded.  I loaded the wifi network manually and IT STILL does not see it in available networks. ??? 

1
iTinkeralot
Pillar
1 year ago
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JAWSFirst activity
asked in Gateways and devices
Netgear mesh

Has anyone successfully connected the 5G Gateway to a Nighthawk mesh?

1
P
1 year ago
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lrlaroucheFirst activity
asked in Troubleshooting
HELP needs my internet keeps going out and tech support can do nothing about it

Hi, I moved into a retirement community in Tucson that’s mostly Mobile homes that aren’t mobile. I can see the tower right out my window, the TV’s say the signal is excellent and the Gateway says its good but the internet keeps dropping usually around the same time every day and it’s really annoying. Is there another modem/router I could buy that would help the dropping? Or anything else I could try? Is it because I live in a mobile home? I also have to go outside if I want to send my daughter $ from my phone. I really need some help!

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J
1 year ago
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PauserFirst activity
posted in Troubleshooting
has anyone heard if tmoblie is working on improving their internet connection?

I lose my internet connection several times a day.  As a work from user, I need a stable connection.  I'm told that it's because TMobile added to many customer to their limited space.   I'm now 3 hours without internet -- and this is just today.    As I say EVERY time I talk to support and to EVERY person I get shuffled to.... Yes, I have rebooted, yes it's happening in all my devices, yes my box is near a window, yes my connection says it's excellent..... So exhausting.  Doesn't anyone from T-Mobile even pay attention to this community and see so many are having the same problem.  

1
bocaboy2591
1 year ago
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Datboybtoking123First activity
asked in Troubleshooting
laptop wont stay connected but all my other devices work fine

Got the gateway like maybe 3 weeks ago which works great on everything besides my gaming laptop (Asus rog zephyrus g15) it connects for maybe a minute then it will say no internet. It's annoying since I been trying to play some online games on my days off from work. Anybody have any ideas what I can do?

1
iTinkeralot
Pillar
1 year ago
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Randy SFirst activity
asked in Troubleshooting
tp 1750 WIFI EXTENDER

Just received my 5G gateway . I was able to get all my tvs and phones setup but not able to get my tp ac1750 extender to recognize the Gateway. Am I missing something?

1
S
1 year ago
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Liam57First activity
asked in Troubleshooting
What's Up with the Internet

I’ve had the 5G ultra for three weeks and it worked great.  Then the day I upgraded to a 5G phone the 5G service disappeared from my area in Buchanan, Mi.  No internet for two days now.  The tech support from India was not great.  I told them I had no signal, they hung up me.  I tried again and they treated me like a two-year old that knows nothing about electronics.  Finally after doing all the BS they asked I told them again there was no signal and they put in a trouble ticket.  I also called the local T-Mobile store and they too hung up on me.  Totally frustrated with T-Mobile and I am thinking about going back to Comcast even though it costs three times as much.  I feel like I am in the T-Mobile Twilight Zone.  I suppose they will keep charging me for the internet service even though I am not getting any signal.  

1
F
Pillar
1 year ago
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pphwHelper Level 2
asked in Troubleshooting
Cloud-native converge core cause of TMO Home Internet issues?

https://www.fiercewireless.com/5g/t-mobile-rolls-out-cloud-native-4g5g-converged-core-gateway  

1
iTinkeralot
Pillar
1 year ago
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normdawnjillFirst activity
asked in Troubleshooting
Did not receive shipping label for Modem

AT about 10am label was sent to nrygiel@hotmail.comDid Not Come ThruNORMAN A RYGIELSKI7114 Wild Violet DrHumble TX77346281-734-1931ACCT #979981186  (ACCT has been Closed)  

1
iTinkeralot
Pillar
1 year ago
S
SayintFirst activity
asked in Troubleshooting
Samsung tv UN55ES7150

My Samsung tv (model UN55ES7150) not connecting to T-Mobile home internet

1
C
1 year ago
J
Jsouza86First activity
posted in Troubleshooting
Horrible speeds with home internet

Anyone one else having consistent issues at a certain time of day with the home internet service? It worked great for awhile, and seemed to be a great value but I’m not so sure anymore. I’m about ready to find another more reliable provider even if it costs a little more each month. 

1
J
1 year ago
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fjleonLearner
asked in Gateways and devices
any way to escalate my issue? getting a service credit?

Since we entered into december my home internet keeps going down, 3 times now in just 24 hours, and the outage is currently present for the past 10 hours. tforce is clueless and they keep telling me that they are waiting for their escalation to get a root cause. i have been having issues since day 1 but never that bad, and been waiting for a root cause since october. i have asked for a service credit and they just ignore the question. i need to be able to talk to an engineer not a customer rep. i have not been provided with a link for the escalation ticket i can use to reach to the engineers.the issue is that the gateway says i have excellent signal but i have no internet. If i open a site like ipchicken.com it simply says it could not connect. I believe the issue is that the gateway does not get assigned an ipv4. my guess is that they are running out of ipv4's due to oversubscription and each time the lease is renewed, it will go down when it tries to change ip's. for someone that has

1
F
1 year ago
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Doom_1Rookie
asked in Troubleshooting
Steam Games

Kids are experiancing drop outs of steam games. Anyone else seeing Discord and steam blocked or lost daily?

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C
1 year ago
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Gene2170First activity
asked in Gateways and devices
Tmobile 5g Hot Spot

Im trying to connect my TMobile 5g HS to my OHWOAI wireless security cameras. Can you explain how to make the connections. Im missing something, Ive tried everything. Thanks

1
iTinkeralot
Pillar
1 year ago
J
joppyFirst activity
asked in Troubleshooting
Gateway router KVD21

Can i use my old sim card from my gateway router KVD21 to my new gateway router that t-mobile replace for me?

1
gramps28
Pillar
1 year ago
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pengsiFirst activity
asked in Troubleshooting
5G home internet disconnect and no phone cell service

I have had T-mobile 5G home internet service for about 2 weeks now. The home internet service keeps disconnecting and my T-mobile cell service has been dropped a lot too. I live in Las Vegas. We are supposed to have strong 5G network here. Is there any way to keep my 5G home internet and cell service stable and reliable? If it keeps like this, I have to cancel any T-mobile 5G home internet service. Thank you! 

1
V
1 year ago
3
392scatpackFirst activity
asked in Troubleshooting
Home internet gateway/router?

Does anyone know if T-Mobile will come out with an update where you can turn off the wifi and just use Ethernet? So someone could add your own router without all these different channels so close together.  This router/gateway is very limited that's provided for us tech users.  Doesn’t even have a web interface so you can adjust settings to your liking.  

1
iTinkeralot
Pillar
1 year ago
F
FognetHelper Level 1
asked in Plans and Services
$25 month internet

I have just started the 5G internet service. If I get the Magenta® 55+ 2 lines, does that qualify us for the $25 a month internet plan? 

1
C
1 year ago
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jim1348First activity
asked in Troubleshooting
T-Mobile Home Internet On Nokia 5G21 Gateway (1.2201.00.0324)

The past few days my T-Mobile Home Internet on my Nokia 5G21 has taken a dramatic drop in speed. Generally, the Download Speeds are 200-300 Mbps and the Upload Speeds 20-45 Mbps.Today, I noticed I was getting slow speeds, so I did a reboot. A bit later I did a Factory Reset. A few minutes my Download was 26.72 and Upload was 0.05. I called Customer Support yesterday. I explained to the Customer Service Representative that I did a Factory Reset and the Upload Speed was still very slow. He was all set to send me a replacement device, but then I mentioned that my neighbor across the road has the very same issue. Then he checks something else and tells me that two other neighbor towers were having issue and the traffic was being routed to the tower closest to me, thus the speed drop.How long does it typically take for problems like this to be resolved?

1
iTinkeralot
Pillar
1 year ago
M
MarinerDaddyFirst activity
asked in Gateways and devices
2.4g settings

can I change the 2.4g settings on my gateway?  I was able to on my old round router but got the new square one and can’t find a way to change the settings.  trying to connect to my LaCrosse weather station. 

1
bocaboy2591
1 year ago
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cpluvs2triFirst activity
asked in Troubleshooting
Atlanta Tower 5G Upgrades?

I have home internet. It’s been working great for months, 5G, full signal.My signal started dropping to 4G 3 bars, total crap! The connection to the internet is not workable for the home internet gateway, .51 MPS download and 5.75 MPS upload: pretty much a dead connection.When I call T Mobile and get to the group dealing with towers, same story they claim the tower is being upgraded (since every November??). The tower has been 5G for many months prior to these drops in service, used to work great. T Mobile is not transparent on this problem and I am questioning whether they are telling the truth about the upgrades. There is no upgrade schedule or map to either confirm or deny their activity. Very suspicious. 

1
iTinkeralot
Pillar
1 year ago
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