Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

2703 Discussions

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BeerlordFirst activity
asked in Gateways and devices

Using an AIMesh system with Tmobile home internet

Just got TM Home Internet and have the RT-AX68 U router as well as the XD4 router with 2 nodes.What’s the best way to set this up?  I’m thinking of the AX68 in router mode and use the XD4 as nodes throughout my 2 story house. I’ll have more than I need.But, my confusion is, even if I turn off the Gateway SSID’s should I use different SSID names on the AX68U?  I’m not sure if having the same SSID names on both the Gateway and router, even if turned off won’t cause conflicts.  I’m thinking of having a different SSID on the Gateway, turn it off and use the router as the main wifi/ethernet source.Maybe put the router in AP mode and let the Gateway do it’s thing?  Some say it’ll get hot and need to be rebooted often.Ahhhh, each will have it’s pro’s and cons I guess but I’m open to suggestions? 

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1 year ago
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GfletchFirst activity
asked in Troubleshooting

gordon

I currently use direct tv.  How will the HUB work with that service?

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1 year ago
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magenta10261696Rookie
asked in Troubleshooting

Hello People 😁. i live in Pleasantville nj a few days ago my internet gateway connection went up to 4bars on my gateway tower. It was like that for 2days but the 3rd day it went back to 3bars

Hello People 😁. i live in Pleasantville nj a few days ago my internet gateway connection went up to 4bars on my gateway tower. It was like that for 2days but the 3rd day it went back to 3bars i was wondering if anyone else had this happen to them and what could of happened to make this do this and then go back to its regular status 3bars from 4 bars . Could someone please explain why to me please 

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1 year ago
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sdfergusFirst activity
asked in Gateways and devices

SolarEdge Connection Issue (DNS)

I just received my T-Mobile Home Internet gateway (Nokia 5G21 - gray).  Everything connected fine except for my SolarEdge Inverter.  My SolarEdge Inverter requires an Ethernet connection. I connected the SolarEdge Inverter to the Ethernet port on the T-Mobile gateway, however, it will not resolve the DNS needed and connect.  I’ve tried both Ethernet ports with the same result.  I’ve connected a laptop to both Ethernet ports and both work fine.Any advice on solving the DNS connection issue? (Specifically with SolarEdge Inverter)

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1 year ago
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Studio8100First activity
asked in Troubleshooting

manage device list removal

Is there any way to delete a device off the T-mobile Internet app?

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1 year ago
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Internet user 2764268First activity
asked in Troubleshooting

blocking specific domain names with my nokia router

As the title suggests, I want to block certain domains at my router.  How can I go about accomplishing this?

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1 year ago
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je8First activity
asked in Troubleshooting

Phone Wifi Faster Than PC Wifi Or PC Ethernet

So i got my 5g gateway today, very easy setup, and very impressed by initial speed test on my phone. All mobile data turned off i got 18ms, 497 Download, and 30 Upload on my phone. So i quickly grabbed an ethernet cord (Cat 6) and wired it directly to the gateway, but got 55ms, 80 Download, and 10 Upload. Out of curiosity i went microcenter and picked up a Internal PCI WiFi card, installed it, installed the proper drivers, and did a speed test, and the speeds went up to 120 Down and 30 Up. This is technically okay for my personal use, but i would appreciate the full 300+ that I'm consistently getting on my phone. Any fixes for this or at least any insight as to why it is throttling my connection speed to my PC. I’ve never had a wired connection be slower than a wireless connection I'm the multiple years of IT work I've done. 

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1 year ago
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jasoncal84Learner
asked in Troubleshooting

T-Mobile Home Internet WORSE Than T-Mobile On Old iPhone 6 Hotspot

 Hello all, While on T-Mobile Home Internet, when I go to whatismyipaddress.com I’m getting “my IP address” as 193.148.18.60 that seems to be a proxy/capture/filtering device in New York:   IP Address Lookup for 193.148.18.60 in New York, United States (whatismyipaddress.com) When I ping this address from my own home location, it is over 100-500 ms: ping 193.148.18.60 -tPinging 193.148.18.60 with 32 bytes of data:Reply from 193.148.18.60: bytes=32 time=389ms TTL=63Reply from 193.148.18.60: bytes=32 time=287ms TTL=63Reply from 193.148.18.60: bytes=32 time=419ms TTL=63Reply from 193.148.18.60: bytes=32 time=296ms TTL=63Reply from 193.148.18.60: bytes=32 time=141ms TTL=63Reply from 193.148.18.60: bytes=32 time=150ms TTL=63Reply from 193.148.18.60: bytes=32 time=111ms TTL=63Reply from 193.148.18.60: bytes=32 time=146ms TTL=63Reply from 193.148.18.60: bytes=32 time=114ms TTL=63Reply from 193.148.18.60: bytes=32 time=140ms TTL=63Ping statistics for 193.148.18.60:    Packets: Sent = 10, Recei

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1 year ago
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cscheurerFirst activity
asked in Plans and Services

receiving the visa promotion for switching to tmobile

I signed up for tmobile for the better rate and the promo of the $200 cc - when contacting a rep today, she can’t find where this was a valid promo? anyone else have problems like this?  

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1 year ago
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gio7707Speaker
asked in Troubleshooting

Inconsistent speed with T-mobile internet

Hello,so I am reading a lot up about T-mobile internet and so far I really believe if you are close by a cell tower you wont have issues , I reside in the area 19018 and couldn’t locate a reliable cell phone tower map.However so far I have inconsistent speed, (sometimes fast and sometimes slow) , currently I have the device as a backup , but I need to know, what are the tweaks I could use ?? Is this still in beta version ?? If I wanna switch to business with %G I need a reliable connection and so far its not working 100 % .Any help and suggestion highly appreciated  

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1 year ago
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MikeSFirst activity
asked in Gateways and devices

home internet disconnect

I have fixed t mobiles home internet from not connecting. My router is up stairs and my main computer is down stairs. I put a 5 Ethernet switch on the computer down stairs, so I could connect my printer. So when I try to connect to the internet, my computer would not connect, but I could connect through my phone or tablet, so I decided to disconnect my computer from the lan to the switch and now can connect to the internet without restarting my router. Everything is working fine. No drop signals. TV’s, laptops, tablets all working fine.

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1 year ago
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djkFirst activity
asked in Troubleshooting

Maintaining battery life in T-Mobile Hotspot

Does anyone have advice on charging the T-Mobile Hotspot to lengthen battery life?  I don’t think to check the little box as often as I probably should for status on charging or battery usage.  Is there a number of hours it should be plugged in versus unplugged?  Any tips or advice would be appreciated.

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1 year ago
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bruceriebeFirst activity
asked in Troubleshooting

anyone's home internet north of the twin cities in Minnesota failing every hour today?

anyone's home internet north of the twin cities in Minnesota failing every hour today?

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1 year ago
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Leo BerronesFirst activity
asked in Troubleshooting

Wifi gateway

My wife gateway has good signal but is not connected to the internet. On the app it say it is connected but all my devices do not work they all say  connected but no internet. How do I fix this? 

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1 year ago
iTinkeralot
Pillar
iTinkeralotPillar
posted in Troubleshooting

RE: Router web-gui Authentication with admin & saving to browser (bug)

RE: Router web-gui Authentication with admin & saving to browser (bug)Software version: 1.2103.00.0338Browsers: Safari, Firefox, Chrome, Vivaldi, Edge, FiredragonOS Tested: MacOS 11.6.3 Big Sur - Windows 10 (current updates) - LinuxNOTE: The nature of this behavior ONLY presents when one saves the admin authentication information in the browser. If the admin account authentication information is NOT saved to the browser this behavior is not seen. I have not seen other reports of this behavior but it only very recently surfaced for me due to the need to make a couple of changes. I previously had NO issue with the saved information and the one obvious factor that stands out to me is the newer 0338 code in the router.First encountered with Safari on MacOS 11.6.3 & Firefox with 1.2103.00.0338Characteristics: If the admin user credentials are saved in either of these two browsers there will be a prompt that presents to save updated authentication each time the authenticated “admin”

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iTinkeralot
Pillar
1 year ago
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DanAZ21First activity
asked in Troubleshooting

Upgrading to the newer 5G Gateway

Do I need to replace the sim card in the new 5G Internet Gateway with the sim card from my old internet gateway?

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1 year ago
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AllenHagers89First activity
asked in Troubleshooting

hi

Question i have the T-Mobile WiFi gateway home internet and I was wondering I thought they where coming out with a update that fixes upnp on Xbox but it still shows up and where in my home is the best place to put the modem to get better signal all it shows on my screen is 3 bars and I have bad ping when I play online like rocket league also I heard u can put the gateway in modem mode only but how 

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1 year ago
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harlythFirst activity
asked in Troubleshooting

Sonos connectivity problem

I have the Tmobile-5E8E gateway and keep losing contact with my Sonos system on my iphone.  It'll be fine all day then in the evening, my iphone Sonos app will say it can't find the Sonos system.  Can I hook up an additional router to help correct this problem or is there a simpler solution?  The funny thing is that when my iphone app says it can’t find the Sonos system, I can be right next to my laptop and I have no problem accessing Sonos. But NOT on my iphone.

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1 year ago
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cfreiFirst activity
asked in Troubleshooting

Remove devices from line

I see there are 9 devices on my line and it is running very slow. How do I see what devices are on this line and remove them? Thanks, Cindy

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1 year ago
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BDLFirst activity
asked in Gateways and devices

5G Gateway Magenta 5g distributing internet with wired internet?

Can 5G Gateway distribute internet with wired internet besides wi-fi? I’ve got the “Essentials 55.”Last night I tried locating it for first time in a room all by itself, it seemed to eventually settle into operation. I succeeded in connecting 1 laptop via wifi; but on my second desktop it doesn’t show any wifi available, nor does it show show it as an available network. I wonder if the Gateway has a wired capability. I still have this desktop running on the wired signal from my previous carrier (that used router & modem). But I’m trying to ditch that carrier completely.So the two ports on the Gateway, both Ethernet - are they meant to feed things like a cordless phone, a computer, or what? My old internet system had a port where the phone line connected. Now I’m trying to get a dial tone again, not sure why, still plugged in as before.The question of drivers is also a thought. Maybe it doesn’t need any?Yes if I sound confused it’s because I’m getting tired and mixed up - trying to

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1 year ago
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TylerbevFirst activity
posted in Troubleshooting

home internet

Is there anyway you can changed the tower your in home internet is connected to. I looked at our CGI number from the app and the tower my in home internet is connected to on cellmapper.com and the cell isn’t covering my house at all I looked around there were 2-3 other towers that are online that cover my house fully. With that being said our phones that are also T-Mobile get better signal so I don’t get why the inhome internet isn’t going off the towers that my phones are on if their both using 4g LTE  

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1 year ago
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rachitshahFirst activity
asked in Troubleshooting

Home Internet showing red bars (good connection)

What is difference between red bars and green bars

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1 year ago
HoosierDaddy
HoosierDaddyRookie
asked in Troubleshooting

Home internet device: How to disable wireless and attach to my router/AP?

I want to replace my cable internet with the T-Mobile device. I received the device (Nokia) and started it up and have wireless access but want to have all my Ethernet and Wi-Fi connections go thru my existing router. In effect topologically, just have the T-Mobile device replace my cable modem.My router can be configured as an access point, but I have never configured or used an AP.Can I accomplish my goal simply by connecting the router to the T-Mobile device instead of the modem, telling the router it is now an access point and then disabling Wi-Fi in the T-Mobile device?If not or if there is an even better way, what would that be?Maybe unrelated, but an acquaintance recently got the same device and reports the speeds via ethernet of the T-Mobile device are much worse than via the wireless. I hope that’s not the norm because I have numerous gigabit Ethernet devices in my home network.   

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HoosierDaddy
1 year ago
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barbequeFirst activity
posted in Troubleshooting

Im a new customer

I am a new customer. ¼ mile from 5g tmobile tower. using home gateway im getting 840mb download and 80mb upload so far it’s been good service. Just started my service so will see how it goes over coming months. I left comcast.

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1 year ago
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CburrowsFirst activity
asked in Troubleshooting

times

Can I set up active times the t mobile is active and will be blocked 

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1 year ago
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