Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

2723 Discussions

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mjg1First activity
asked in Gateways and devices

Gateway device not responding

Helli! I am trying to manage my connected devices thru the t-mobile internet app. There is a pop up stating that the device isnt responding, and if it continues to show the pop up, to restart the device. I have dont this many times, as well as uninstalling and reinstalling the app itself.  We have the grey cylindrical wifi device.  Anyone having similar issues?

1
C
3 months ago
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mrcooperFirst activity
asked in Gateways and devices

admin portal online

Is there a reason why I need to download an app to make changes on the router admin settings?Why can’t I make changes by going to the admin gateway ip site?

1
T
3 months ago
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GMWFirst activity
asked in Troubleshooting

Update error message

A software update was done this morning.  Now getting this error message: The firmware update could not be completed. Please try again later. If the problem persists, you may need to contact Customer Service. Error: Session Aborted (7)

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copz1998
3 months ago
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JimineeFirst activity
asked in Troubleshooting

wont auto connect

When returning home my phone won't auto connect to wifi. It will auto connect to all other wifi that I use when I go places...but not T-mobile when I come home. I am new customer using Samsung A51. 

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copz1998
3 months ago
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bobby4246First activity
asked in Plans and Services

payoff device

Can I close my account if I pay off all my devices first. i paid off my iphone my ipad, my razr and my tablet. does that release me to leave tmobile i have 5 lines but i dont know what to do with them

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syaoran
Pillar
3 months ago
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EgarnFirst activity
posted in Troubleshooting

Home internet keeps crashing

When I open the home Internet app most of the time it tells me. That I can't connect dry. Restarting the app, it does it. Primarily when I go to the devices prompt on the app. I've tried restarting the app 100 hundreds of times but nothing works. 

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copz1998
3 months ago
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ABVFirst activity
asked in Gateways and devices

Can I set multiple SSIDs in T-Mobile 5g Internet

I just signed to T-Mobile 5G Internet and curious if Gateway supports multiple SSIDs

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N
3 months ago
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AS5150First activity
asked in Gateways and devices

Internet box

I was told to return the box to a UPS Store. So that is exactly what i  did. The UPS Store said they don't have anything T-Mobile. Now they are charging me for a stupid internet box. i did what i was supposed to do. now you guys want to charge me because UPS would not take it.  

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Community Manager
3 months ago
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Cat69First activity
asked in Plans and Services

Why no longer using credit cards? I

I used to have my TMobile bill on auto-pay via my credit card. With no explanation, I was told I couldn't use my credit card, I had to use my debit card. Now, why would any fool give access to their checking account to a company to debit whenever they felt like it? 

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gramps28
Pillar
3 months ago
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msthaylieFirst activity
asked in Gateways and devices

External HD Question

I have SSD connect via USB-C to the back of the T-Mobile Home Internet device. It doesn’t seem to show up anywhere. Is there more that needs done to setup an external HD as a network HD?

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H
3 months ago
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mobilingFirst activity
posted in Troubleshooting

spam txt message

I received below txt message 6:44 PM Friday, August 25Heads up:Messages toyour T-Mobilepaperless billingemail address areundeliverable.Bill notices willbe sent by textuntil resolved.Update info at t-mo.co/account6I clicked on above link and was taken to a page saying not a secure site.  I call 8 times to t-Mobile and on hold each time.  No reply. why is above .co and not .com?Why is it so difficult or take so long to speak to T-Mobile?????????????????

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copz1998
3 months ago
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jessifishy90First activity
asked in Gateways and devices

Help Internet device stolen

So I bought a T-Mobile Internet device and it was stolen when my husband passed away. I am now being told that it doesn't matter that I told them as soon as I found out because unless I return the property I will be charged $300!!! I have been a loyal customer even got some people on with them but now I am pissed.

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3 months ago
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Customerxxx3First activity
posted in Plans and Services

Good Job T-Mobile!

Around December 2022 or January 2023 I cancelled my Home Internet service and promptly returned my equipment to a T-Mobile store to avoid any charges. However, in June 2023 I started receiving calls and letters from a debt collector claiming that I owed about $380 to T-Mobile. I called T-Mobile 2 times and was reassured that I did not owe anything and I was suggested to disregard the collector 's calls because they were probably attempting to scam me. On August 14, I contacted T-Mobile again and finally found out that even though it was indicated in the system that I returned my Home Internet equipment on time, someone at T-Mobile made a mistake and sent me to collection claiming that the Internet home equipment had not been received. The associate I spoke to the 3rd time opened a ticket so my profile could be updated removing the erroneous balance. The very next day, August 15, I called T-Mobile again asking for something in writing that I could send to the debt collector to prove tha

1
F
Pillar
3 months ago
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jasper dogFirst activity
asked in Plans and Services

Internet Avail

What is the true story about the delay to get 5g home internet. I live in Las Vegas / Henderson NVI have been waiting for over a year. Is it worth waiting for. I see lots of people are not happy with the service.

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N
3 months ago
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magenta9781002First activity
asked in Gateways and devices

dns servrs

What dns servers in my 5g home internet connecting to? I want to se a static ip on my laptop and the gateway does not have that info.

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copz1998
3 months ago
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amossuleFirst activity
asked in Plans and Services

No Service/Connection

Mobile Home internet is getting worse. Every night no internet connection. Does anybody have a similar issue? This a scam! 

1
W
4 months ago
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CindyGeeFirst activity
asked in Gateways and devices

Does Google Mesh slow down download speed

Is Google Mesh worth putting in house?  I am wondering if it slows down the T-Mobile Hotspot.

1
V
3 months ago
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mahirnuriFirst activity
asked in Gateways and devices

home internet

Hi, I Canceled my Tmobile home internet last week. and, I am waiting label for sending device. But I have not receive any label. My tmobile home internet  works still. Could you help me please.

1
B
3 months ago
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sardinawFirst activity
asked in Gateways and devices

5G internet

Good morning.  I just set up my 5G internet service yesterday and am testing it out versus Comcast Business.  My question is if I lose power is there some kind of battery backup system you all have that I could remain online?  I use this for business. 

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copz1998
3 months ago
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JaslizFirst activity
asked in Plans and Services

upgrade issues

I currently have the Z flip 3 and wanted to upgrade to he flip 5, Tmobile had a promotion available for Magenta Max (which is the plan that I have). This promotion was allowing me to upgrade my phone, I called the representative and she said that for that offer to work I would have to pay off my current device which had 2 payments left, so I payed the amount, and she said to call tomorrow and that I should be able to upgrade. I called today and the representative told me that I still had an installment due before I'm able to upgrade my device, mind you I had already received an email and pdf stating that my device was payed off, I asked for the amount and the total would only be justified if it was for my watch. I've had issues with them before, the representative that helped me purchasing my phone said that the watch device would be free of charge if I enrolled in their Magenta Max plan and got a line for it, I did just that and noticed that they had been charging me for the device mo

1
J
1 month ago
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Award64First activity
asked in Troubleshooting

Unable to get mobile tethering through laptop to play/connect to online games

I’ve been unable to get mobile tethering through laptop to play/connect to online games. I also tried to connect to my home VPN using tethering and that’s being blocked by T-Mobile as well. Anybody have any fixes for this or is it time for me to jump ship to a better carrier? I pay a lot for the additional Hotspot data, and if I can’t use it to connect to the VPN for work or for gaming, then what is the point of having hotspot? 

1
A
3 months ago
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Grandma MaryFirst activity
asked in Gateways and devices

smart bulbs

Are there any wifi bulbs that work with T Mobile wireless internet besides the Hue lights?  I have 3-4 different kinds but the only ones working since I switched over to T Mobile wifi are the hue lights?

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N
3 months ago
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The_GeretyFirst activity
asked in Plans and Services

Limitations of the Service

I am currently with Fios and have their Gig Connection but never reach those speeds due to my home WIFI system being a few years old but still pull 200 MBPS.My question is can I connect T-Mobile’s system to my home Wifi? As my house is older made of solid stone and brick so a traditional one station broadcasting will not work due to the thickness of my walls.As well, are there any data limits? We watch a lot of streaming and for work I move around large files to and from my office server. I do not want to be working and then slowed down.

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N
3 months ago
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magenta2144720First activity
asked in Troubleshooting

Tethering Laptop to Phone, Hotspot

I have a good T-Mobile data plan on my Samsung Galaxy phone. There are times when I want to tether my laptop to the phone. On my phone I get download speeds of about 35 Mbits/Sec. But when I use a cordless method to tether laptop to phone then (on the laptop) I get intolerable download speeds of about 0.29 Mbits/Sec. And if I use a USB-C cable then I get download speed of about 0.30 Mbits/Sec. Why is this so intolerably slow? Samsung Galaxy S21 5G, Android 13HP Laptop 17-cn2063cl, Ubuntu 22 

1
tidbits
Pillar
3 months ago
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lcheliniFirst activity
asked in Gateways and devices

Whitelisting URLs on my Gateway

Hi! I have a smart wifi scale. It works perfectly if I have my own router. It never works on company-provided modem/router combo devices. The info I was given by the manufacturer is that I need to whitelist 2 URLs on my gateway to set it up then I believe the scale will talk only to my phone over my local network. How can I do that? I see no such settings in the TMo internet app, FAQs, etc. Almost all of the whitelisting posts deal on this forum are issues with VPNs, email-to-text or sending business-related SMS messages. I just want my scale to work again. Thanks!

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copz1998
3 months ago
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