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Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

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AnthonyTFirst activity

asked in Troubleshooting

xbox onex

My Xbox 1x has become a paper weight. I can't open any games or even play online. I can't make it my home Xbox. I can't do anything on it. Is there a way to fix it? Or should I just get rid of the home internet and get another provider? My PS5 on the other hand works just fine.

1 year ago

JamminjodyFirst activity

posted in Troubleshooting

internet out once again.

I’ve had this internet for three weeks and it’s gone out every single day. Had to call three or four times to get it back on.

1 year ago

Gracie65First activity

asked in Gateways and devices

T-mobile Gateway

My internet service was pretty good when I first got it. Now trying to watch TV, it does a lot of buffering. Sometimes it takes 45 - 60 minutes to watch a half hour. There are only 2 bars (weak signal). What can be done to fix this issue? I was wondering about an extender or I've seen something about adding router. Any help is appreciated

1 year ago

wschumacFirst activity

asked in Troubleshooting

Finding 2.4 T-Mobile SSID

I am using the faster speed (5.x) on my T-Mobile account, however the T-Mobile tech guy indicated to use the 2.4 speed as it is faster and more reliable, but I do not know the SSID password. How do you get it?

1 year ago

bwells46Helper Level 1

asked in Gateways and devices

Using T-Mobile as second WAN on Asus RT-GXE11000

Does anyone have this setup running? I have Verizon FiOS 1 Gbps service for my primary internet, and I wanted to use the T-Mobile 5G Internet in a load balance setup. I get very good speeds where I live (630/120). Has anyone had luck with setting this up?I should note, I have the home gateway that does not allow disabling the WiFi network, so I’m expecting I’ll have to deal with a double NAT situation. However, as long as I connect to the Asus WiFi, I would assume that it would be able to access Verizon and T-Mobile?EDIT: Sorry for the typo in the title. It’s the Asus GT-AXE11000.

1 year ago

AngelinaSFirst activity

asked in Troubleshooting

5G Internet

Okay so I’ve had my home internet connected for a few days now and everything was working fine. I came home and my router is still on and still showing devices connected and that it is connected to internet and yet my Wi-Fi is not working and all of my connected devices say there is no internet. I already went completely through the process of reconnecting the device and that didn’t work. Kind of a frustrating process to have to do multiple times a day to stay connected. Anyone else having this issue? What can I do

1 year ago

TucsonJimRookie

posted in Gateways and devices

New gateway coming see tmo.report

There is a description of the new gateway which will be coming soon. We can hope it works better than the “trashcan”

1 year ago

LogansonFirst activity

asked in Gateways and devices

Mac won’t auto configure ip

My Mac won’t auto configure using DHCP. It just gives me a self-assigned ip that won’t connect to the internet.Do I need to manually enter ip info for call support? I don’t know what numbers to enter.

1 year ago

sscheversFirst activity

asked in Troubleshooting

Stream

TMobile Network shows up and my Vizio Smart TV recognizes T-Mobile. It ask for a Passphrase. What is the Passphrase? I typed in the password and it is WRONG! WPA2 Passphrase? Who knows?

1 year ago

Sherlock HolmesSpeaker

asked in Gateways and devices

Does the NOK 5G21 Gateway have a bug in the LAN connections?

See this for an intro: I have reason to suspect a problem or bug when a device is connected to a LAN port, It see regular intermittent “No Internet” status. Yet other devices connect to the gateway over WiFi seem very stable.Could this really be a problem that has not been noticed before? seriously?I’m no stranger to this, I studied electronics and telecoms, and have worked in software for decades, I’m not as up to date as I could be by I’m also far from being a novice…A wifi connected Windows Surface displays a connected icon in task bar all the time, But the LAN connected Windows PC shows the globe symbol repeatedly as the connection is lost and reestablished.So what I thought was a gateway issue, loss of 5G signal etc, looks now to be nothing of the sort, it could be a problem in the LAN manager part of the gateway...

1 year ago

Allen_46First activity

asked in Gateways and devices

Pulse Secure VPN - Keeps dropping every few minutes

Hello Everyone, I have been using the Tmobile Home internet for about 2 months now. My work VPN is very important to work from home. My laptop is provided by A organization and I am deployed on a project for B organization. The B organization uses Pulse Secure VPN and so I need to connect to it to access B organization’s system. It has been working fine for 45 days but now all of a sudden, the VPN keeps disconnecting every few minutes. Gateway device - NOK 5G21Hardware version - 3TG00739BSoftware version - 1.2104.00.0286 My worked with IT tech team of B organization for VPN issues, they checked the log and informed “the host checker is timing out and so the VPN is disconnecting - since my laptop is provided by A organization, I need to work with A organization to resolve the issue” When I connected to A organization IT Team, they are not able to help. Can anyone please suggest how to resolve the issue ? Thanks in advance.

1 year ago

K4VWRookie

asked in Gateways and devices

Purchasing a used Gateway

I have a Nokia gateway and I have seen several for sale on eBay for $100 or less. I may be wrong but I believe you just move the Sim card to the new device. This would allow one to add external antennas and make changes without worrying about damaging their box. Let me know what you think and if T-Mobile would even allow you to do that.

1 year ago

MoabFirst activity

asked in Troubleshooting

device count

how many devices can be connected to the t-mobile home internet gateway at a time?

1 year ago

Duffy13Rookie

asked in Gateways and devices

wifi thermostat connection to home internet

I installed T Mobile home internet and all my devices work with the exception of NV Energy Wifi thermostat. I have split and set up the 2.4 and 5 bands. So far I have disconnected and reconnected my T Mobile connecting wifi lights on 2.4, tablets, Alexa, but not the thermostat. S ok meone suggested connecting Netgear Nighthawk router, but I cannot get the router to connect up with T Mobile internet, so this solution failed. TMobile home internet has been great except this one issue

1 year ago

YukonFirst activity

asked in Troubleshooting

Internet Gateway DHCP/DNS Address Settings

Recently received the home internet gateway, the tubular one. I would like to change the default DHCP settings to a different network. More importantly I want to use the OpenDNS or Cloudflare DNS for all of my devices. It doesn’t appear we can make these changes. We should at least be able to use a different DNS. Anyone have info on this? Thanks.

1 year ago

castlephelpsFirst activity

asked in Troubleshooting

DNS server

How can I use my own DNS server while using a Tmobile Home Internet gateway?

1 year ago

BubbaFettFirst activity

asked in Troubleshooting

NeuroPsycheFirst activity

asked in Gateways and devices

How to change the Wifi and LAN IP subnet

I just got a Tmobile 5G Home hotspot and set it up. It’s working but it’s built in DHCP server is handing out a subnet of 192.168.12.x /24 on both the Wifi and LAN ports.I would like to change this, or at least change the Wifi. The built in wifi will be useless to me unless I can change this IP. I have a home internet distribution system, Cisco access points on all the floors that blow away the built in wifi this thing has. And I don’t trust the security in this device to keep my networks secure. If anyone knows how to change the IP please let me know. Thanks,David

1 year ago

eraserheadhairRookie

asked in Troubleshooting

Router Configuring Advice

Hi, this is a followup post to this one where I was looking for a router for my Arcadyan gateway, I picked up the Asus GT-AC2900 (aka RT-AC86U) and set it up yesterday, it is currently working and at similar speeds, so now I'm looking for ways to configure it, hopefully this can help others looking for a router/router advice too, here are some notes I had from my setup/configuring I already tried:-I do have the wifi in the Arcadyan turned off thanks to Nater Tater's easy script and tutorial for how to do so. This keeps the gateway less busy/hot. In case you’re wondering the TMHI app and web interface still work through your router’s network, so does the script, so you can look at data metrics and reboot from there still.-disabling DHCP on it's own like I had seen in some threads had made the wifi signal stop working (not unavailable it just had no internet), speeds didn't really change either so that was a no-go, if anyone knows more about that please let me know since I likely

1 year ago

jogFirst activity

asked in Troubleshooting

Mail FIle Size Limits

Senders trying to send me jpg attachments via email are getting return messages saying file is too large. What are the max attachment file sizes for email?

1 year ago

DandanRookie

asked in Gateways and devices

Can't access 192.168.12.1

Can’t access 192.168.12.1. I am already connect with the WiFi. But just can't access the 192.168.12.1. Don't know wwhy

1 year ago

helpneeded22First activity

asked in Troubleshooting

T mobile home internet 5G signal but "no internet"

I’ve spent about 10 hours on hold or with tech support over the past week. Each tech telling me something different and I’M OVER IT! They’ve sent me the new device, restarted it a million times, etc. Device shows “no internet” even though it also shows 5g and 4 bars and says “Good Service”. Can anyone fix this? If I can’t get it solved today I’ll have to cancel since today is the deadline with my other internet provider.

1 year ago

northgeorgiaFirst activity

posted in Gateways and devices

disappointment

Very disappointed that T Mobile Home Internet does not work. I was notified that this service was available to my address. The ‘sales rep’ was adament that I would receive a very strong signal and have speeds up to 100 megabits. I told them I live in an area that is mountainous. Should not be a problem they say because their map shows that I will receive a good signal. Wrong. The Gateway arrived and the best ‘signal’ I could receive no matter where I placed it in the house was POOR!! I even contacted the supposed service tech and they too saw my signal was POOR. But had the audacity of saying that was STILL GOOD!! Are You Kidding Me!! I even tried to connect some of my devices and they could not find the internet via the Gateway. After much discussion ‘they’ finally agreed to send a return label. Point is I should never have been given the opportunity to try. My area being what it is, unless you are close to the tower you will not get a decent signal. I just hope I don’t ha

1 year ago

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