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Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3110 Discussions
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RickH1956First activity
asked in Troubleshooting
Sending my Gateway back

T-Mobile internet just wasn’t working out for me.  Too inconsistent and too often couldn’t stream TV.  Multiple sessions with support could not provide a solution, so I cancelled the line.  Now I’m trying to figure out where to send the gateway back so I don’t get charged.  Can I drop it off at a T-Mobile store?

2
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1 year ago
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magenta9415490First activity
asked in Troubleshooting
Mobile App not allowing to add new network

The T-Mobile Internet app is not allowing me to add new network for 2.4 ghz only.

2
iTinkeralot
Pillar
1 year ago
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akbrianFirst activity
asked in Plans and Services
Pre-purchase questions about the T-Mobile home internet

I’m remotely trying to help my mother change her internet from Spectrum to T-Mobile to reduce her expenses. She currently has inexpensive ~5 gig/mo  prepaid T-Mobile cell phone service. I have three questions at the moment;What is the minimum single line “qualified cell service” for discounting the $50 home internet to $25/mo? The details pop-up doesn’t specify. How long is allowed from receipt of the home gateway until activation is required? I would like to coordinate being there to assist with installation and coordinate the end of her monthly Spectrum service. She already owns her wired/wifi router, which is all set up with some static IP address for printers and the like. Currently Spectrum just provides the modem. How much more involved is it than just moving the router’s WAN RJ45 cable from the old Spectrum modem to the new T-Mobile gateway?I appreciate any responses.

3
bocaboy2591
1 year ago
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adowen68First activity
asked in Troubleshooting
Home Internet Pros/Cons/Enhancements

ProsTM5G router penetrates the house (2 floors) further than the old Xfinity router was able toDownload speeds are comparable - happy here ConsApp is very buggy, hit and miss connecting.  Deleting app and reinstalling seems best way to go but even this is not guaranteed, and I can live with this for now Suggested enhancements (similar to Xfinity app)Remote access to the routerSome form of built-in basic firewall /av and alertsDevices to show ip addresses for LAN connections (does show for anything connected wireless)Ability to change NetBios names in Devices tabAlerts when a new device connects to your networkAbility to group devices and profile users UntestedOnly been online with the new router for a week now but have high hopes and over-all very pleased so far.  Not sure how the router will stand up to being online 24/7 / weather, but I will update in a month or so.

1
bocaboy2591
1 year ago
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lequistFirst activity
asked in Gateways and devices
Connection question

Di I have to disconnect my existing wifi before I connect T-Mobile?

1
bocaboy2591
1 year ago
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unknown1961Rookie
asked in Troubleshooting
PS4 and Gateway - get dropped

When my son came home from college he set up his PS 4 with my Gateway. But it keeps dropping him when he tries to play multi-player games. I’ve tried extenders and also using it close to the router, but the same results. Any advice? Thanks

1
iTinkeralot
Pillar
1 year ago
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Rednotice01First activity
asked in Troubleshooting
poweing up

Internet works great when it wants to but it keeps kicking out and sayi g powering up constantly. What the hell.is up.with this thing?

1
iTinkeralot
Pillar
1 year ago
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Larson5136First activity
asked in Troubleshooting
T-Mobile 5G Gateway?

The internet is great when it's working. My issue is that I have to repeatedly set it up. Probably around once a week. I'm glad that it's cheaper than Comcast but it's a hassle that I have to continuously set up the router, changing the name and password along with the admin password. Is anyone else having this issue and Is there a way to avoid/fix it?     

4
iTinkeralot
Pillar
1 year ago
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seng vangFirst activity
posted in Gateways and devices
Unable to connect to Epic games

Epic games is seeing lots of high ping and disconnect on their end regardin to my internet. Main issue right now is that I am not able to connect to Fortnite server from Epic Games. 

1
iTinkeralot
Pillar
1 year ago
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DrJoeECFirst activity
asked in Gateways and devices
manage devices

     12 30 2022I need help with the ”manage devices” section of the T-mobile Internet app. There are many devices listed, but their names are vague. EgDevice (0ed8) Why can’t this app tell me if the device is an echo,  or a smart phone, or an iPhone 14 , or whatever. I can’t tell if I’m hooked up to the neighbors devices or not. The devices sometimes list an IP address and sometimes they don’t. Looking up the IP addresses is tedious at best.  Thanx,     DrJoeEC

3
iTinkeralot
Pillar
1 year ago
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BrooksieFirst activity
asked in Gateways and devices
printer

My Canon ST3429 printer will not connect to my getaway modem

2
bocaboy2591
1 year ago
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futurerayLearner
asked in Troubleshooting
High-Speed Internet Gateway will not lock to 5G speeds (5G21)

T-Mobile stop treating as if this is a phone. I have searched and searched and can not find answer. I live in an area where 4G, 4G LTE, and 5G is available. However the 5G signal is weaker than the other, so the gateway goes to the strongest signal. Stronger is not the fastest. When I can get it to connect to 5G for moment the speed is 250 Mbps download; but what happens the signal competing with 4G which drops my connection to 50 Mbps. I have a 5G phone it connects with no problem in certain areas of my home. What I need is the ability to only connect to 5G in the settings. Anyone have a solution until T-Mobile fixes this problem. Should be easy fix to just say only connect to 5G, and based on some of the reviews I think this is more of a common problem than T-Mobile understands. Anyways, anyone else experiencing this issue and found a solution?

25
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1 year ago
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HemDFirst activity
asked in Gateways and devices
tp-link router connected to tmobile gateway

I need to connect my tp-link wifi router to tmobile gateway. This is necessary to manage QOS, content filtering etc which is already setup on router but not available on tmobile gateway? How can I achieve this type of connectivity? Thanks.

3
iTinkeralot
Pillar
1 year ago
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corwyn.displeasedFirst activity
asked in Gateways and devices
Arcadyan KVD21 Will not connect to internet on Band N41. N71 works fine

I’ve called the customer support hotline 4 times in the past two days. I lose all internet when my gateway connects to band N41. If I try to block the signal using stuff like aluminum foil and walls I can get it to reconnect to N71 for a little while, but then it will reconnect itself to N41 again and I'll lose internet all over again.Can we PLEASE get channel/band locking on gateways! I will continue going through warranty replacements, costing T-Mobile money, if yall see no reason not to give customers what we want.

3
iTinkeralot
Pillar
1 year ago
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Frustrated home internet userRookie
asked in Troubleshooting
had great internet service and now it sucks

I am posting this message here because when I call the phone number nobody seems to care that you're about to lose my business. I have been a T-Mobile customer since 2003. I got the T-Mobile home internet last year sometime and it was amazing I was averaging about 200 Mbps. However, the week of Christmas that all changed. At that time my internet slowed down to somewhere between.67 and sometimes as high as about 20. I called to complain and I have spoken with several people in the office. However when I call for tech support what I'm getting is customer service. Everyone I talked to is very nice and they repeat everything I say back to me very nicely as if they heard what I was saying but they are not fixing my issue. The first thing they did was try to replace my gateway since it was almost brand new I knew that wasn't the issue but I tried it anyway. That of course did not work. When I called back and demanded that they do something they figured out that there is an error on my tower

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1 year ago
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marlon3320Rookie
asked in Gateways and devices
T Mobile internet blocks a web page, pacer.gov

How do I unblock pacer.gov in my T Mobile internet. I can connect on the same computer when tethering to my phone but it locks me up when I use my T Mobile internet. http://192.168.12.1 no longer lets me modify the modem.  Is there a firewall that I can turn off?

3
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1 year ago
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corvairbob65Learner
asked in Plans and Services
t-mo modem questions

i just got the square modem /gateway today and i need had to not only change the default on the modems passwords but a few other settings. so how can i get into the setting on this modem? a few years ago i tested the round white or silver one they called a trash can and i managed to get into the settings but i forgot how to do it. my netgear router has an ip address for it so i guess inac enter that and see but also what i need to get are the ports it uses. i have cameras and they are now connected to the netgear router and the t-mo modem is also plugged into my network and that network is plugged into the netgear router/modem. i kind of figure i will not be able to see my cameras when i’m away from the home but when i’m at home i want to see them. at this time i see 5 foscams but i can’t see the dvrs or nvrs so if i can figure out the default port or i can get into the t-mo modems settings and change the port then i may be able to configure the cameras on my phone. thanks

9
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1 year ago
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NarFirst activity
asked in Troubleshooting
Can't chromecast streaming services on T-mobile Home Internet

I m having problem casting netflix or youtube or any streaming services on T-Mobile home internet. I had no issues when I was on Cox internet. I've reboot my phone and the chromecast.  I can mirror cast my phone screen but just can't cast any streaming services. Whenever I try to cast it, my tv screen goes dark for a few seconds and then it goes back to the Google chromecast screen saver. Not sure what else to do. Has anyone had this issue? 

28
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1 year ago
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MugsyFirst activity
asked in Troubleshooting
"INTERNAL BATTERY LOW POWER"

NOK 5G21 GATEWAY - "INTERNAL BATTERY LOW POWER" Warning message displaying. How do fix this or does it mean my battery is garbage? 

1
2
1 year ago
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Mr.joneRookie
asked in Troubleshooting
tmobile home internet and samsung tv plus

I just received my new tmobile home internet gray 5g gateway. All internet items work great! Even all the apps on my Samsung tv. All except for the Samsung tv+ app, it lags and says "there was a problem trying to play the Samsung tvplus channel. Check your network settings and try again later". Anyone have any idea why this is the only app on my TV that won't work with my new internet? Just for more info; Hulu, disney+, prime,  and YouTube all work great, on the same new network.

18
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1 year ago
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marshamaFirst activity
asked in Gateways and devices
home internet frequency bands

My internet is currently set up with the 2.4 ghz and 5 ghz on the same band frequency.  On the app I added a new band for 2.4 but when I try to connect to it, I receive an error saying unable to connect.  

4
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1 year ago
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NoTVFirst activity
posted in Troubleshooting
No TMobile service for Christmas!

Thanks TMobile for a no service Christmas starting last Thursday through some unknown time next week. My business, my wife’s college, no sports, movies for the second time in two weeks. If you like dropped calls then you came to the right place. Slow to no internet the new TMobile motto, lol. Did I mention no security system access, no Alexa(music) and more. Return to Xfinity 2023. 

2
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1 year ago
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gwalkerRookie
asked in Troubleshooting
Downgrade to WPA2

How do I downgrade to WPA2.  I am not tech savvy.

8
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1 year ago
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TheMilkMannFirst activity
asked in Troubleshooting
anyone figure out a solution to the NAT/UPnP issues when gaming on a PC?

to the peeps with Tmobile Internet.. i tried it out and its fast at my house. i get around 400 down and 30 to 40 up and i have a tower very close. i have tried it for almost 2 weeks with zero issues..until today. dayz will not work because of the NAT/UPnP issues with the gateway...i plugged spectrum back in and it worked perfect….before i cancel the service, i wanted to see if anyone here had any experience with it and is there a fix? its too bad, cause other then this i love it..but my son and i are huge PC gamers… Thank you

1
iTinkeralot
Pillar
1 year ago
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GoixizFirst activity
asked in Gateways and devices
sagemcom in bridge mode. to avoid 2xNat

Anyone succesfully configured their gateway in bridge mode.  currently my deco 6e mesh is limping on access point mode 

1
bocaboy2591
1 year ago
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