Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

2185 Discussions

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d000dFirst activity
asked in Gateways and devices

How do I connect my router to the T-Mobile LTE Wi-Fi Gateway?

My old setup consisted of a cable modem connected to a router. I would like to continue using my router (and  mesh router system that I plan to upgrade to in the very near future). How do I connect a router to the T-Mobile LTE Wi-Fi Gateway? Is it possible?I’ve tried turning of Wi-Fi in the gateway and have connected one of the ethernet ports on the back of the gateway to the WAN port on my router, but I cannot connect to the internet. Are there settings that need to be changed? Or, is it just not possible?

8
C
2 years ago
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CamaroFirst activity
asked in Troubleshooting

How to improve speed?

We were told we would get 750-1 gig internet. We only get around 300. Is there any configuration we could do to improve it? I have moved it around the house.

7
D
2 years ago
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janderFirst activity
asked in Gateways and devices

mesh network

Is it possible to connect a mesh network to the Home Internet router?

5
J
2 years ago
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uzunSpeaker
asked in Gateways and devices

Cannot Reliably Connect Devices Home Internet

I just got T-Mobile Home Internet and while the speeds are great and very consistent, the internet service is not very robust.  I have the 5G Grey Cylindrical router.  If I try and connect Samsung TVs or my Directv box to the network, either by Wifi or wired ethernet, it often won’t connect.  When the devices do connect they are unreliable.  Most streaming services won’t work.  The connection to the router is fine, but the connection from the T-Mobile end to the internet often just hangs.   The same is true on my PC or Tablets.  It all appears to work well but it’s very prone to just hanging one process as if its trying to open a connection that will never open.  A good example of this is uploading videos to facebook, this almost always hangs.  It never begins the upload although other processes can use the internet fine at the same time.  It can USUALLY upload ok to Vimeo or Youtube but these also periodically just stall.  It’s very flakey and unreliable internet.  This is with wired

21
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2 years ago
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KierstenFirst activity
asked in Troubleshooting

TVision something went wrong TVB-004

I just signed up for TVision and I am trying to stream this evening (7 pm local time) and keep getting an error code every 30 seconds or so. The show freezes, then goes black and says:Something went wrong- we’re working on it.Error code TVB-004 I tried another device and got the same error. It occurred on an Amazon Firestick 4K and an iOhone 11 running iOS 14.3. The error occurs when streaming on the T-Mobile network and when streaming on local WiFi. The WiFi speed test is coming in at over 600 mbps so I don’t think it’s a connection issue. i was excited to find this streaming service with all the channels we use (minus CBS) for less than competitors. If this is going to be a frequent issue I’ll have to look elsewhere for streaming services. 

9
tmo_mike_c
Community Manager
2 years ago
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Eggz AckleyFirst activity
asked in Troubleshooting

phone port, signal boost, remote access, usage by device

(1)I purchased a Home Internet. Plugged telephone line into telephone port but no dialtone. Called that line and message says it is a limited line. How can I get a dialtone?(2) at my farm I get 3 bars & great speeds 30mbps down, but 1,300 ft away at our lake cabin, I get 1 to 2 bars and speeds of 1.5 to 6 down. I get good speed with MoFi with external antenna. Is there an external antenna or signal booster available for NOK 5G21?(3) Is there any way to remotely access/control this device?(4) Is there a way to view and control usage by device? I can see # of devices connected but have no way to see them individually(5) device is a 192.168.12.1   Is there a way to change that to 192.168.10.1 to match my ethernet attached routers throughout my farm? Sorry for so many unrelated questions. I have AT&T at my business with 12 lines and home internet service. My spouse depends on this for her job with NYSEG. She has to keep folks alive that will die if their electric service goes out.

5
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2 years ago
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chillteachFirst activity
asked in Troubleshooting

Tech Support Call Wait Times/Slow Speeds

Hi all, new T-Mobile Home Internet customer here. Just subscribed to the service last Tuesday and have been closely monitoring speeds. I have yet to get above 4 Mbps with 4-5 bars service as reported by the app. App also confirms that I am on 4G LTE connection. I tried giving support a call today and have been on hold for 2.5 hours without any human interaction. I want to keep the service but don’t see a reason to if my my only other ISP in the area is cheaper and provides faster speeds (albeit not too much faster at 10 Mbps). Anyone else having this experience with reaching support? Should my speeds be this low consistently?

9
T
2 years ago
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bobjr94Rookie
posted in Gateways and devices

NOK5G21 and outside network access (Cameras, etc) working

So I got one of these last week, was disappointed by the extremely limited options. I thought it was real internet, like dsl or cable  but it has no port forwarding/mapping, no dhcp server options like reservations. It seemed more like a large hotspot for basic internet use watching netflix on your laptop or getting facebook on your tablet. I needed incoming connections for a security camera dvr, for remote desktop and one for a mysql connection.The easiest thing to get working was remote desktop, using chrome remote desktop. I think it uses google servers to make the connection so it works behind firewalls and inside private networks. Typical remote desktop uses a direct connection between 2 computers and requires an open and properly routed port.However, I was able to also get a direct remote connection using real vnc and running a vpn on that computer with a ddns updater. By going though a vpn you can directly get into your home network even if tmobile can’t (or won’t) let you forwa

3
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2 years ago
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SgthoenFirst activity
asked in Gateways and devices

how many devices?

I have the T-Mobile home internet, is there a limit of how many devices can be connected to it? I am trying to set up some smart home devices but cannot get them to connect.

1
syaoran
Pillar
2 years ago
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Mko16First activity
posted in Troubleshooting

this internet

How is 1MBPS and lower acceptable why did they ask me what I was going to use my internet for if they cant provide me with the speed I require simple just 1 device a ps4...

15
R
2 years ago
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