Home and Business Internet
A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet
What is happening?! T-Mobile once had excellent service. Now, my phone rarely has full bars, often not even sufficient service for a clear call, their “home internet” is more like 1997 dial-up, and customer service is about as helpful as a glass of sand in the desert.The moment Verizon offers to pay off my phone balances I will be done with T-Mobile!
Just here to say I'm really tired of my wifi router resetting itself every other day now. I already took one back and got it exchanged and now the new one is doing it too. Is this issue actually fixed yet so if I get another it will stop? I'm tired of having to reconnect all my devices, home security cameras etc. Plus when it does this early morning or middle of the night I feel unsafe. It powers off then back on and resets wifi router completely and I have to scan the QR code again and change the network name and passwords and then with my camera I have to reset them individually and have them scan QR codes too.
Not explaining everything really mad with there stupid home internet service but anyways on the 1st gen home device now yeah that’s right I’ve had all 3 2ed one was perfect but went out while doing 15 day test for so reason anyways got this and need l to change it to 5 ghz and not 2.4 help please
Just switched from Spectrum to Tmobile home internet. Now I am unable to connect to my fairly new HP printer M148fdw. I have set static and dynamic ip addresses, changed from 5mhz to 2.4 mhz, changed encryption. I have updated firmware on the printer. I am unable to browse to or ping the printer or any of the devices on the network other than the tmobile gateway.
Presently I am in the 15 day trial time frame. I have been checking just adding an access point to check operation and no problem. I have a fairly large system I have gobbled together on supper slow DSL connection 6 meg down & 700 k up, we live in the boonies. Right know I have over 60 devices running. from Alexa devices, cameras, computers, ect. Some wired and others WIFI. I have three access points and a mesh system, covering several out building on 16 acres. I did have the AT&T gateway set up in bridge mode ruining to one of the access points which was supplying the DCHP address’s and worked fine until AT&T gateway died and the new one didn’t let me operate in bridge, so I just set it to do the DCHP devices.My question to the group is how to add more devices to the TMobile gateway since what I have researched is only 65 and the unit doesn’t seem to have many setup options.
I’ve had T-Mobile home internet for a few years, and overall it’s been quite satisfactory. A heck of a lot better than the CenturyLink DSL that was our only option before that. We have the Nokia trash can. Recently we’ve been having a problem where the internet is blocked a few times a day, and it can be cleared up with a reboot. T-Mobile replaced the Nokia, and it’s still happening but maybe only once a day. Looking for a diagnosis and possible solutions. Here are the details:Downstream from the Nokia is an unmanaged gigabit ethernet switch and an Eero mesh network, so I have a double-NAT. Most devices are connected to the Eero via wifi or ethernet. A handful are connected to the Nokia by wifi, which is a “hidden” signal. A few are connected to both, so the ethernet IP is 192.168.4.xx and the wifi is 192.168.12.xx When I contacted T-Mobile and they did a diagnostic and couldn’t find a cause at the tower or upstream. When chatting with tech support, I suggested maybe it just has a cach
I was with Sprint for 2 years. Switch to T-Mobile. Within a year T-Mobile gobbled up Sprint. Other than Sprint I believe I've been with T-Mobile for 5 years or more. My average monthly bill runs $300 with four phones and two wireless camera systems with their own data packages. All my bills have been on time for the entire 5 years I've been with T-Mobile.Out of the blue my wife 22 ultra started heating up real bad and the screen would turn off and turn on randomly. No physical damage to device whatsoever. I called to see what I could do about it and I was told there was a four to six week back order to replace the 22 ultra. I told them I can't wait that long because it's a business line. And that I would just run it through my insurance instead of warranty. I was put on hold 10 minutes later they were sending me out a new phone to my house and it was an upgrade to a 23 ultra. And I was just requested to mail the 22 ultra back with no return package or anything. So I returned it. 4 week
Need tech support for cyberstalker stealing my TMobile cellular traffic. They have remote access to my TMobile Android REVVEL6. Rerouting my traffic to a proxy server. Also loading device with spyware, malware, and viruses.The person is a developer with Android, Tmobile, Microsoft, and Java.
Why must a consumer investigate the MAC address for each and every item connected to the gateway every time I need to look at devices on the T-Mobile Home Internet App ? Has T-Mobile given us access to change the name of our devices in the app? If so, please tell me how to change the name of my devices, so I know what I’m looking at, without going through my home looking at each device and asking others to let me look at their devices
Hi, I have domain name kvirginia.com and when I tried to send text message to clients using our website. Whenever I include my domain website non of my clients told me they never received text message from us. how do i fix this problem?
I’ve recently switched to T-mobile Home Internet but have noticed that when I try to reach my bank (in Spain) the connection times out. As soon as I turn on my work VPN, it works fine. Otherwise, though, I’m unable to connect via any device that’s connected to my T-mobile router. This includes my bank’s mobile app - I have to turn off WiFi and just use cellular data. Need help on either white-listing the IP/URL or figuring out why *anything* is being blocked in the first place.
All of my Windows computers will manually connect to the T-Mobile Home Internet Wi-Fi, but after rebooting the computers, they never automatically connect, even though I configured them to automatically connect. I always have to manually go to the Wi-Fi settings and manually click Connect.
After about four months of service I have started to get what I would call spam messages on my Arkadyan gateway. Some appear to be legitimate inquiries from those who once communicated to my gateway number. Using the gateway I can (painfully) delete the messages but there is no way to respond. I don’t see that I can manage messages remotely on the app or PC home page. Anybody else have this issue? Any way to manage messages remotely? Thanks.
For 1 1/2 years from day one, t-mobile will not fix our daily problems. They make empty promises, but never care to fix problems. We've been their cell phone customer for 22 years, yet they are useless for servicing their problems we have endured. Does anyone know of any leverage to make them live up to their obligations to their customer base? I've become physically ill from the constant stress & that everyday we have to re not if lucky to be able to watch programs without the consistent drop of signal or buffering. We live in metro Orlando area & still, they do nothing. Maybe a collection of customers who are being taken advantage of may join in legal action against their terrible internet technical support. This is an insult after trusting them for so many years.
We had a storm come through around May ~25th. I’m not sure if that had anything to do with anything but this is when I started having internet issues. While I can connect to my internet it’s worse than dial up speeds and loses connection constantly. I’ve had almost zero issues in a year. So I figured I’d reach out. First tech I talked to assured me there was no outage in my area and sent me a replacement modem. This arrived very quickly but solved absolutely nothing. Second tech tells me there is an issue with a tower but it has been acknowledged by an engineer and there is no time frame in sight? While I am patient, it’s frustrating to be read a script, let alone pay for service that may or may not come back up? I’d like to talk to someone that can verify what the problem is rather than being told to wait. Is there anyway to do this before being asked to turn off my modem, factory reset it and or move it to another location again? Thanks!
Login to the community
Social LoginLogin with T-mobile ID
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.