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Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3118 Discussions
5
5G Home InternetFirst activity
posted in Troubleshooting
At Home Internet

If you are looking to purchase this for gaming purposes I would look else where. This does not do what’s needed to game. I only play NBA 2K on Xbox however, this runs off of a Dynamic IP ( per the tech agent ) Static IP’s are needed to game smooth. I have used a Cat6 Cable and still have the same issues. I purchased it strictly for gaming and I am highly disappointed. However it does work for streaming Netflix, Hulu, etc very well. My experience though is disappointing unless they come up with a fix for this.

2
Mister36
1 year ago
bocaboy2591
bocaboy2591Helper Level 3
asked in Gateways and devices
Arcadyan KVD21 5G gateway displays 4G connection status but not 5G

I have an Arcadyan KVD21 5G gateway. Normally, I can only connect via 4G. This morning, after restarting the gateway, I see I'm connected with both 4G and 5G. According to the advanced metrics (see below), I have 4 bars 5G and only 2 bars of 4G. Shouldn't the display of the gateway default to the more powerful connection, and not the weaker of the two signals? Unfortunately, it only displays the 4G connection.Here are the stats from the gateway. Sorry for the poor formatting, but this forum mixes up carriage returns.{ "device": { "friendlyName": "5G Gateway", "hardwareVersion": "R01", "isEnabled": true, "isMeshSupported": true, "macId": "c8:99:b2:e1:43:27", "manufacturer": "Arcadyan", "manufacturerOUI": "001A2A", "model": "KVD21", "name": "5G Gateway", "role": "gateway", "serial": "JT2E14327", "softwareVersion": "1.00.20", "type": "HSID", "updateState": "latest" }, "signal": { "4g": { "bands": [ "b2" ], "bars": 2.0,

1
H
10 months ago
J
jefflbiRookie
asked in Troubleshooting
Outlook 2013 not sending emails

I just reinstalled Windows 7 and upon installed Outlook 2013 I am no longer able to send emails.  I can recieve just fine.  It was working fine before the Windows reinstall.  The error I’m getting is……..Send test e-mail message: The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).Any help would be appreciated.

3
J
1 year ago
N
na95356Novice
asked in Troubleshooting
Phone forwarding for pixel 8

how can I forward my phone number on a pixel 8 phone - Tried the **21*phonenumber# Call -trying thsi while on hold for an hour with 611!!!! ;-(I get “ I get call forwarding no entry allowed(804)”

3
drnewcomb
Pillar
3 months ago
A
AndreiVFirst activity
asked in Gateways and devices
ROUTER Model KVD21

I have a T-mobile router Model KVD21 ( the one with a square profile).Does anyone know whether it has a feature called“SIP ALG”and how I can access its control and (dis)able it?Thanks, Andrei Vermont2168540297vermonta@gmail.com

2
N
19 days ago
B
Br77 76First activity
asked in Troubleshooting
streaming

Why can’t I stream Yellowstone season 5?T-Mobile is not listed as a provider 

3
T
1 year ago
1
11Alex88First activity
asked in Troubleshooting
Browser language

Why do my web pages come out in Spanish when I  am using T-Mobile gateway? 

1
syaoran
Pillar
1 year ago
L
Lhfry44First activity
asked in Troubleshooting
privacy warning

Privacy warning appears below the name of my network using T Deco.  I have wpa 2/wpa3 set.  Does it mean anything?

0
L
1 year ago
B
BffRookie
asked in Gateways and devices
Nokia internet freeze

I’ve had T-Mobile home internet for a few years, and overall it’s been quite satisfactory. A heck of a lot better than the CenturyLink DSL that was our only option before that. We have the Nokia trash can. Recently we’ve been having a problem where the internet is blocked a few times a day, and it can be cleared up with a reboot. T-Mobile replaced the Nokia, and it’s still happening but maybe only once a day. Looking for a diagnosis and possible solutions. Here are the details:Downstream from the Nokia is an unmanaged gigabit ethernet switch and an Eero mesh network, so I have a double-NAT. Most devices are connected to the Eero via wifi or ethernet. A handful are connected to the Nokia by wifi, which is a “hidden” signal. A few are connected to both, so the ethernet IP is 192.168.4.xx and the wifi is 192.168.12.xx When I contacted T-Mobile and they did a diagnostic and couldn’t find a cause at the tower or upstream. When chatting with tech support, I suggested maybe it just has a cach

3
copz1998
1 year ago
B
BlackbeenFirst activity
asked in Troubleshooting
Netflix network check

When I test the speed on my TV Netflix app my speed rates at 10mbps or less though my speed check speeds go over 200, on AT&T 50 dsl I would get 20 & I thought THAT was slow, one of the reasons I went for this plan was to resolve this & it’s worse I would like to watch 4k content & 10mbps is not enough is there any way to improve this???My connection is wired ethernet BTW not wifi. 

3
P
1 year ago
R
rusty nailsFirst activity
asked in Gateways and devices
printer hookup

i just got a hp envy 4500 printer and it wont ookup to internet the test paper it printed ot sayscant connect to router mac address filtering may be enabled  has anyony else had this prolem?  my router model # is  KVD21 

2
T
1 year ago
R
RedbobFirst activity
asked in Gateways and devices
Dropped connections

Has anyone had a problem with T-Mobile 5G Wifi where you have to reboot devices in order to reestablish internet connection.  With my iPad I find on a regular basis that I have access to a site, exit the site and they come back shortly after to that site or another site any unable to connect.  I have to reboot my iPad and they I am able to connect.  I’ve also experienced on my MacBook Pro connection problems that are only resolved when I clear out my history, after which I connect without any problem.I switched several months ago from xfinity internet and never had this problem until T-mobile. My T-mobile router shows a strong Internet signal and my download/upload speeds, when connected, are more than adequate.  

2
M
1 year ago
J
judywatsonFirst activity
asked in Gateways and devices
Connectivity Issues with T Mobile Gateway and Intel Evo Laptop: Seeking Solutions

Dear forum members,I come to you today seeking advice and solutions to a connectivity issue I've been experiencing with my Intel Evo laptop [https://www.lenovo.com/sg/en/faqs/intel/intel-evo-platform/] and T Mobile Gateway. As a frequent traveler and remote worker, I heavily rely on a stable and fast internet connection for my professional and personal needs. Unfortunately, I've encountered some challenges when attempting to connect my Intel Evo laptop to the T Mobile Gateway, and I'm hoping someone in this community can shed some light on the matter.Here are the specific issues I've been facing:Limited Connection Range: I've noticed that the range of the T Mobile Gateway's Wi-Fi signal seems to be limited when trying to connect with my Intel Evo laptop. Even when in close proximity to the gateway, the signal strength fluctuates and sometimes disconnects. Are there any known compatibility issues or settings that I need to adjust on either the laptop or the gateway to optimize the conne

2
N
1 year ago
M
magenta3592970Rookie
posted in Troubleshooting
TMO Home Internet Service has to find a way to fix the problems w/CGNAT

TMO Home Internet works great EXCEPT for the implementation of CGNAT.If you need to obtain a Domain Certificate w/Certbot… doesn’t work among other problems.So you can’t build a website. Many gaming sites are unreachable. etcCan’t TMO either provide some Public Static IP addresses (at least IPv6) or provide an alternative to CGNAT ? 

0
M
10 months ago
P
poppa50First activity
posted in Troubleshooting
internet modem

how do I get internet modem to recognize it’s location, (city,state)

3
bocaboy2591
1 year ago
D
dmenceFirst activity
asked in Troubleshooting
Free Phones

We have been with T-mobile for years and paid our bills on time. We had from 3 to 5 phones at a time. We see you are giving FREE phones to new customers and nothing for old customers who have been with you for years. We have 3 phones still for years and would like 3 new ones for FREE. We may have to look elsewhere to get free phones.

1
F
Pillar
1 year ago
W
WideBandFirst activity
asked in Troubleshooting
Question on Fast 5688W

New owner (one week) of Fast 5688W and so far very happy with overall performance.  Have had a few times where the gateway stops doing its thing and pops up message about “communication problem”. Waiting to see if that is gonna be a problem…BUT, my question today is: Can I leave the gateway powered up/turned on 24 hours a day, or is it better to turn it off at night?  No help on this question from the instructions in the box.Thanx for any answers!  

1
iTinkeralot
Pillar
1 year ago
A
arspeHelper Level 1
asked in Gateways and devices
IPV6 on T-Mobile TM-AC1900 router connected to Arcadyan KVD21 Gateway

I have a T-Mobile TM-AC1900 router connected in “Wireless Router Mode” and can not figure how to get IPV6 working on it. Does anyone know if I set it to “Access Point Mode” if it will automatically connect to IPV6? I’m a bit gun shy of trying it because the last time I set it to AP mode I lost my entire Wireless configuration.

0
A
1 year ago
S
sdrake91First activity
asked in Gateways and devices
Kami doorbell camera

I have a Kami Doorbell camera that WILL NOT connect to my new tmobile home internet.  I have already set up a seperate 2.4GHZ connection for it and still nothing--anyone else been able to connect?

4
S
6 months ago
F
Free60First activity
asked in Troubleshooting
Wireless Internet

I’m considering purchasing the new 5G wireless internet service. Aside from having no data cap, how would doing so be any different than using my phone as a hotspot?

2
R
2 years ago
A
ACNFirst activity
asked in Gateways and devices
Roku PBS Kids app blocked

Hello,I recently purchased t-mobile internet and it appears that the router is blocking the "doubleclick.net" access the roku PBS kids app uses for adds in order to run. I can't find the advanced setting for the router in order to allow access for this device. Where can I access these settings?

1
copz1998
10 months ago
C
cynthiana_jonesFirst activity
asked in Troubleshooting
Side by Side Comparison of Two Arcadian KVD21 Gateways

Like many customers, the honeymoon is over.The performance of my Tmobile Home Internet is not usable in the evening. Over the past months, it has continually degraded. When originally installed last year, its performance was stunning.I am confident that the tower that I attach to is over sold. Cellmapper.net is a great resource for this work.Fortunately, I have a friend with the same internet service and the exact same gateway.As an experiment, I brought my gateway to the friends house and compared my gateway performance against the other gateway. Both were sitting within inches of each other. My friends easily performed at 150 Mbits/S and mine was only 20% of that. Had their performance been with 35% of each other, I could rationalize that but not 5X. Two possibilities: 1) My gateway is defective. 2) My service is throttled.     

3
R
1 year ago
B
blueskyskiFirst activity
asked in Troubleshooting
5G Home Internet - ID Field in IP header

Is 5G T-Mobile Internet Service doing anything (changing or dropping) with the ID Field within the IP Header?   

1
B
2 years ago
M
MrBalzackRookie
asked in Troubleshooting
Disconnect

Has anyone noticed the 5g and 4lte service sucks more in 2022 than in 2021? I spend more time trying to stay connected than actually enjoying their expensive crap service.

1
tmo_mike_c
Community Manager
2 years ago
C
CameramanRookie
asked in Troubleshooting
M2000 Port Forwarding

Hi all,I ordered the 5G M2000 as soon as possible because I was fed up with super slow internet here in rural Florida. Upstairs the unit locked onto 5G and gave me 137+Mbps (yes!) and downstairs, it dropped to 9 Mbps, a problem to be remedied with a repeater. HOWEVER, no matter what I tried with port forwarding, I could not reach my cameras from the outside.  This was not a problem with my current ISP and no problem with any installations I’ve done in the past.  I’ll give it another try in a few months, but for now, I’m sticking with my current ISP.  

1
D
2 years ago
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