Home and Business Internet
A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet
Initially I received good speeds of up to 200 megabits with my home internet on the primary signal. Unfortunately, as soon as I started getting better 5G signals my speed dropped like a rock. As soon as the secondary/5G signal becomes stronger than the primary/4G signal I get around 15 megabits with many more latency and connection reliability issues.For some reason, upload speeds are faster than download when I connect to 5G. The bandwidth drop is immediate and consistent whenever the 5G signal becomes stronger than 4G. This is accompanied by problems with streaming videos. If the 4G becomes stronger than bandwidth is faster again until 5G becomes stronger and so on.When I called T-Mobile they said that the issue is due to “modernization” updates they are making that will soon clear up but I’ve already had the issue for over a month so that just feels like a brush off.Does anyone else have this issue? I’m tempted to open up the router and disconnect the 5G antenna. Moving the router d
I just got the home internet and it has a great signal, fast speeds. Its great my problem is it wont connect to the chamberlain garage door opener. After lots of troubleshooting the manufacturer told me to request that port 53-883 is open. When I called they said there is no option to open a port. Any suggestions? Thank you
I’m getting this prompt when trying to access the system settings on my router:The problem here is that I do not have a Username. I sign in with my email. Where is my username? How do I make one? It’s unclear and that fact Tmobile doesn’t have a support chat system is baffling. This is 2022, not the dark ages.
I have an eero mesh for the house connected to a Spectrum modem. I got the TMO gateway (Arkadyn model) but the TMO app has nothing for advanced configuration.Is there a secret way to turn off WiFi in the TMO box? I see lots of posts about setting up a double NAT but no details at all. Similarly, no config for pass through/bridge or Access Point?Is there another app to configure this model? Just swapping the Spectrum modem with the TMO gateway shows No Internet on my eero router. Possibly power cycling the eero will get it to hook up as a simple modem?
I just got the home wifi router and tried to connect my phone to it. It connected but would not let me access the internet. Same with my Playstation. We tried restarting a couple times and it didnt affect it. The router itself has a connection, though its not strong. What do I do?
Hi all,I ordered the 5G M2000 as soon as possible because I was fed up with super slow internet here in rural Florida. Upstairs the unit locked onto 5G and gave me 137+Mbps (yes!) and downstairs, it dropped to 9 Mbps, a problem to be remedied with a repeater. HOWEVER, no matter what I tried with port forwarding, I could not reach my cameras from the outside. This was not a problem with my current ISP and no problem with any installations I’ve done in the past. I’ll give it another try in a few months, but for now, I’m sticking with my current ISP.
Just started trial period. Equipment is identified above. HP is on current firmware. The HP is able to see the Arc, but can't connect. I have tried both simultaneous ipv4 and ipv6 on the HP as well as just ipv6. No joy. Reset network settings on HP to wipe out prior network info, no joy. I understand that Arc doesn't do ipv4 at all, so I didn't try that. I'm not looking forward to try to set up Wifi by connecting via USB or ethernet, so I'm hoping that someone can provide some direction here that doesn't involve that task.Hey T-Mo, I sure wish that we could get bridge mode....
KVD21 gateway, iphone 12, Galaxy Tab S6 liteUsing Ookla Speedtest I'm getting download speeds on iphone of 135, 143, 136, 128, 149 while at same time I'm getting Galaxy speeds of 34, 23, 34, 36, 30. Upload speeds just slightly higher with iphone. Why is there such a big difference? Which speed should I use to determine if I should keep T-mobile internet? Have the Galaxy tablet, two 4K Vizio TVs, two iphones being used at same time.
Each time I call I’m told the system is being worked on. Speeds of less than 1Mb/s often will not even load a webpage, and I am paying full price for dealing with these speeds everyday. These speeds are Beta speeds, definitely not worthy of a public rollout to pay retail price for service this bad.
Just received a 5G gateway, ran few speed test (using speedtest.net app )(about 15 try) logged into the online portal and it shows 14GB data used. Yes i know its supposed to be unlimited.But how can few steed test justify 14GB of data? Also why is online Portal showing $55 while its supposed to be $50 ?
Login to the community
Social LoginLogin with T-mobile ID
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.