Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3048 Discussions

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YashicaFirst activity
asked in Troubleshooting

problem internet

I need talk customer support help evp work out thank you 

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1 year ago
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courtneyjjFirst activity
asked in Gateways and devices

Hide SSID

How can I find settings to hide my SSID?

7
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1 year ago
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mwiaduck23First activity
asked in Troubleshooting

New 5G Home Internet: phone blazing fast, laptop not so much

I setup the new 5G home internet gateway, have a 3-bar “solid” signal and when I connected my iPhone11 it’s getting a speed test of around 222 Mbps download speeds.  The laptop I use for work also connected to the same gateway (5Ghz band) runs a speed test of 52-146 Mbps varying range.  The laptop has 802.11ax Wi-Fi 6.  Any ideas why the disparity and how to address the laptop speed? Thanks in advance

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K
1 year ago
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Speedle5286First activity
asked in Gateways and devices

TM Modem/Linksys Router Confusion

Hi All,I’ve run a Linksys EA9300 router off of my T-Mobile NOK 5G21 modem/gateway without issue for over a year now since switching to TM Home Internet. I noticed several days ago that the Internet Connection status indicator light on my router is now consistently illuminated. This light is supposed to be indicating that the router cannot access the internet and never remained lit before.That said, I have no issue with internet access on any device; all can successfully connect to the router network (and modem network for that matter) -- to wit, the laptop I’m submitting this query on right now is on the Linksys network which feeds off of the TM modem signal.I’m not a network guy but I’m guessing there is some sort of confusion here and that I might be able to resolve via a settings tweak on either the gateway and/or router? Anyone have any ideas (besides ignoring since ultimately everything is working haha)? Thanks.To note, I’ve already tried rebooting and factory resetting both devic

0
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1 year ago
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DylanD22First activity
posted in Troubleshooting

Home WiFi Gateway

Why does my gateway keep losing connection? The Wi-Fi shuts off for about 3-5 mins then cuts back on! Why does it keep doing that?

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1 year ago
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SnooooopySpeaker
asked in Troubleshooting

Tell Me What's Happening Here . . . .

Okay, I just hooked up my T-Mobile gateway, which is the tower one.  After downloading the T-Mobile Internet app and setting it all up, using the ridiculously long passwords on the back of the gateway, I connected my eero 6+ to one of the ethernet ports.  Everything is working fine.  My download speed went from 181 to 241!  BUT it shows I am connected to my usual Wi-Fi network name and not the T-Mobile one.  I can’t connect to the T-Mobile one because it says the password I type in is wrong.  So, how did the name and password of the network stay the same?  Was it because of the eero?  If so, why is there now also showing a secure T-Mobile network on my network lists that I can’t connect to?  I have a Cox modem for landline and internet, but I disconnected the eero from the Cox modem and, as I said, it is now connected to the T-Mobile tower.  And it must be T-Mobile I’m using, since Cox has never been above 181Mbps.

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1 year ago
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intellerRookie
posted in Plans and Services

Required changes for Nokia 5G home gateway "the trash can"

These have been mentioned on various other threads be we need a thread that discusses the REQUIRED changes for this device to be taken seriously.  At the end of the day I just need a dumb modem.  But specifically we need these options to all be in the admin web page. Allow admins to enable HTTPs access to the Gateway, Allow admins to 100% turn off the WiFi radios, Allow admins to access the Gateway’s internal firewall, and be able to create/modify rules, check logs, etc. Allow admins to 100% disable the gateway’s internal firewall if so desired. Allow admins to switch the device to bridge mode. Honestly the last option would solve 90% of power users problems because then they could just use their existing home router to do everything else the way they were before they switched to T-Mobile.  I can tell this is a pretty powerful device by reading up on the Nokia Fastmile home page, which is this same device unbranded.  All of the above can easily be done with this device and if I had to

11
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1 year ago
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taymayyFirst activity
asked in Troubleshooting

Nat type

Hi I have problem I been using the kdv21 and I have tplink ax1800 ax21 and for some reason I can no longer play online and my nat type is strict on vaguard but on my ps5 nat type is type 2 which would give me a moderate type and I don’t know what to do in order to change to back to online game again.

1
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1 year ago
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makenzihargraveFirst activity
posted in Troubleshooting

wifi

for some reason my wifi will not work. i have moved it multiple locations around my room, i have restarted it multiple times as well. i don’t know what else to do to get it to work. 

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1 year ago
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TigresRookie
asked in Troubleshooting

Inseeco FX2000

Ok. Who’s got one of these business devices working on TMHI?  Thinking of working on getting one, seems they are static ip and full on configurable. I tried business line to Tmobile but was on hold for a long time a dropped. 

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1 year ago
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Gotyour6esFirst activity
asked in Troubleshooting

lte sinr=poor, 5g sinr=excellent...

So my router shows poor sinr on lte, while it's excellent on 5g. I imagine that's better than poor on both. Is the poor sinr on lte side typical for theserouters, or is it something that I  ought to look into improving?

2
iTinkeralot
Pillar
1 year ago
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Tina524First activity
asked in Gateways and devices

iphone 14 wont connect to T-Mobile internet

I just got my new iPhone 14 yesterday and it will not connect to my T-Mobile internet. I keep getting a message that says “this network is operating on wifi channels in use by several other nearby networks”. It suggests restarting, which I have done several times and it doesn’t work. I have other devices connected, so what is the problem?

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1 year ago
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HavatampaFirst activity
asked in Troubleshooting

sudden nat type change

Been using TMobile Home Internet for quite a while now and I've always had a Moderate NAT which is perfectly fine with me. Today, however, I open up Warzone and notice it's strict. Strange. Reboot the gateway and ps5 and try again - still strict. No recent updates that I know of and I didn't change anything. Last night it was fine.

1
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1 year ago
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GAPMDFirst activity
asked in Gateways and devices

connection to HDMI port

How do I connect gateway to Samsung TV HDMI port?h

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1 year ago
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magenta7248144First activity
posted in Troubleshooting

Home Internet

I’m in Dallas, TX. Home Internet shows 5 bars for connection quality but speed test shows 0.34 download 0.00 upload. So do # of bars just represent my connection to the nearest tower and not the connection I am paying for? Customer service wait time shows greater than 1 hour. T Mobil phone service is bad today too. Is there a way to tell if there is an outage?

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1 year ago
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magenta7248144First activity
posted in Troubleshooting

Home In ternet

After 55 min on the phone with support, they decided that they are upgrading the tower and t should be completed by Sept 30, that’s 13 days. I used to have Clear Wireless, I think it was 3G for $20.00, never a problem with it. 

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1 year ago
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blueberrycatFirst activity
asked in Troubleshooting

Why T-Mobile??!

Signed up for T-Mobile Home Internet 3 months ago. First couple of weeks, fantastic. After that, began experiencing dropped connections every few hours. Figured it was the heat. Put the gateway on top of a 3” high egg rack with a 9” fan blowing on high at the gateway, and things stabilized so that we only had to reboot the gateway every couple of days in order to re-establish a connection.For the past month, however, things have been going sharply downhill. Over the past 2 weeks, internet has been completely unusable for streaming during ‘peak” times (evenings /weekends). Today, internet has been totally unusable: download speed in teens and low 20’s when it’s “good”, upload speed maxes out at 0.3 to 0.5. Speed test shows 96% loss. That’s not a typo.Data consumption currently shows 118GB total combined usage for 2 phones and the gateway. Speed became unusable around the time we hit 100GB. However, we have regular “Home Internet” - NOT “Home Internet Lite”. We were promised unlimited 5G

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1 year ago
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ICPeteFirst activity
asked in Troubleshooting

TM Home Internet down in Prescott Valley

Our local 5G tower has been down since Sunday evening 9/11/22, when a severe thunderstorm passed through. Each time I call support, all they can tell me is that a crew is working on it. There doesn’t seem to be any way to predict how long the repair is going to take. We’ve now been without their Internet service for five days.Since I’m new to TMHI (about 5-6 weeks), I’m wondering whether this is a frequent problem with their service?So far I haven’t disconnected my other Internet provider, but was planning to do so at the end of September. I can’t afford to pay for two providers!

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1 year ago
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target401First activity
asked in Gateways and devices

port forwarding on my home router?

is port forwarding available in 2022 the the T-mobile router? 

0
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1 year ago
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AJBFirst activity
asked in Troubleshooting

Echo 8 Show

I submitted my request for the Echo show 8 on 8-10-22 and received a tracking ID.  I have not heard anything since and cannot find anywhere to enter my tracking ID to get a status update

0
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1 year ago
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celizabeth89First activity
asked in Gateways and devices

Wifi

Currently, my wifi router (from T-mobile) is saying my banking has been temporarily locked. None of my devices will work on the wifi anymore, but I checked my bank and everything appears to be good. Is there something going on? There’s a website listed but when I attempt to go to it, it says [insert web browser] cannot open page, but it will open any other webpage? The website is supportive-onlineportal.com, but like I said, it doesn’t work. Does anyone know how to fix this?

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1 year ago
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JulesGeFirst activity
asked in Troubleshooting

Home internet 100Gb data cap. why?

Just got the black box and two weeks capped out 100Gb data.Speed now dl is 0.97 MB/s and ul is 0.05Mb/s.Essentially a data cap. Checked for viruses, bitcoin miners, & data worms, nothing.Any suggestions?  

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1 year ago
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Jay from GeorgiaFirst activity
posted in Troubleshooting

Unstable Home Wifi

I set up the Home Wifi service on July 1, 2022 and had 10 days of solid service. Went on vacation for four weeks. Upon return found the Home Wifi unstable with the interest connection frequently dropping on all my devices (phones, smart TV and computers). Five calls to Technical Service, many turn off/turn on, resets, checks of tower signals, and the replacement of my gateway box...still the problem continues. After insisting, spoke to an IT Engineer and asked to have a trouble ticket opened.  I see now this problem with a dropping internet connection is not “new” news to T-Mobile. BTW: Turning off Wifi on my phone and setting up a Hot Spot works without problem. Can even stream Amazon and Netflix.Will be calling T-Mobile IT Engineer soon.

7
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1 year ago
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Johnson AFirst activity
asked in Troubleshooting

T-Mobile Hoem Internet NAT Type 3 Issue

I noticed recently that my TMHI Gateway has been on type 3 on my game console regardless of restart/reset and I've tried using Ethernet, Wifi, Moving device locations and changing DNS( Google/Cloudfare) and nothing has worked so far. My speeds are average 35 Mbps Down & 1 Mbps Up. Also to be noted I get an error " The Router in use might not support IP Fragmentation".

2
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1 year ago
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hakunamatataFirst activity
asked in Troubleshooting

High pitch noise from 5G gateway

I noticed the new gateway produces this high pitch noise constantly that is super irritating now that I’ve noticed it. It’s one of those things that you can’t ignore once you noticed it. Does anyone have this issue? 

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iTinkeralot
Pillar
1 year ago
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