Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3048 Discussions

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JonesghostFirst activity
asked in Troubleshooting

restarting

I have the 5G WiFi gate way. Sag fast. Anyone having issues with the box restarting sporadically? Randomly?..

1
iTinkeralot
Pillar
1 year ago
A
AVkurtLearner
asked in Troubleshooting

Why did I get aprovel for $800 on my iphone and now Im getting charged

Why did I get aprovel for $800 on my iphone and now Im getting charged

4
S
1 year ago
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Bossman83First activity
asked in Troubleshooting

Home internet

Tower keeps restarting and showing charging battery. My tower shuts down and then restarts and when you look at the top it shows its charging and the battery level is anywhere from 40% to 80%. The thing is that it is always plugged in. It is in a window that is not in direct sunlight and the window is cracked open sometimes to keep the tower cooler. Not sure why it keeps restarting and then showing its charging. I have grab the cord all over to see if it stops charging and checked the plug in no issues there but not sure when it goes to battery mode. Not sure if this is an issue anywhere else.

1
T
1 year ago
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RoooS91First activity
asked in Troubleshooting

T-Mobile Home Internet and WFH

I recently got T-Mobile home internet with the NOK 5G21 Gateway and have had no issues when it comes to personal use. Yet, after setting up my work computer and phone I am having issues. I work for a health insurance company and we have to be set up to their internal network. I am able to access my works internal sites but my Cisco IP 8811 phone will not register. I spoke to my company IT and they stated I need VoIP, I got the Ooma Telo Air 2 and work phone is still not registering. I am not sure what to do and my work IT department had no solutions. Has anyone had similar issues? 

1
W
1 year ago
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KAZ2Y5First activity
asked in Gateways and devices

Philips hue with T-Mobile wifi

I have the little gray tower for home t-mobile wifi. I recently bought a philips hue bridge to start installing smart bulbs around my home. When setting up the bridge I have to plug the bridge directly into the little tower for the wifi. Then use my phone to connect to the bridge. The process went great, it found the bridge and said it needed updates. That's when it all went sideways. The updates failed, my phone can't connect to the bridge itself, and the bridge no longer shows up on the device list when I access the t mobile wifi.I made a call to philips and they are sending me a new device since it's under warranty but I did try this with a different bridge and it still happened. Anyone know how to get this done or have any tips or tricks? 

0
K
1 year ago
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zvi90302First activity
asked in Troubleshooting

Gateway Screen Does Not Respond

I have set up my 5G gateway (the black box). Connection to internet is fine. However, the screen on the gateway does not respond to touch. It says I have 3 messages, plus the option to change language. I did remove the plastic protective film. When I touch the screen on text that looks like a link (underlined) nothing happens. I don’t need to change the language; do I need to read the messages?

4
S
1 year ago
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PS56kRookie
posted in Troubleshooting

finding TMobile cell tower locations

Happen to run across this cell tower locator….https://www.cellmapper.net/map?MCC=310&MNC=2601 - you have to turn off any AD Blockers.2 - DO NOT download anything…. sketchy Ads3 - you DO NOT have to Log In - to anything3 - scroll down and enter your “Location Search” (city & state)and it should show you a local map AND the location of any towers and their bands...

6
H
1 year ago
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SteveHelper Level 1
asked in Troubleshooting

Locating Cell Towers - Has the process changed?

Previously I used the CGI number from the Cell Tower Connection Metrics in the Home Internet App to located my tower on Cellmapper. (drop the first six digits (i.e. 310260) and divide the remaining by 256.) Doing this with a current CGI number  I find a tower in Florida while I am in the midwest. Is this changing with the update of the towers to support 5g? 

2
J
1 year ago
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NyRican56First activity
asked in Gateways and devices

changing security protocol

how can i change my hotspot security protocol from WPA3 to WPA2

5
iTinkeralot
Pillar
1 year ago
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dmlemontFirst activity
asked in Troubleshooting

can i return the modem to a t mobile store

can i return the t mobile  modem to a t mobile store?

1
Z
1 year ago
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MonkeyPaFirst activity
asked in Plans and Services

Was told by TMO sales person the TMO Home Internet would work with MMS messages

Hello, I have TMO Home Internet plan as well as the phone plan.  My phone plan does not include Unlimited data usage.  When I subscribed to TMO home internet, the sales person told me it is compatible with MMS messages.  I was excited since the Home Internet would be compatible with MMS and I wouldn’t need to use my data for my phone which is limited.  Well, it does not work.  I am using Message app and also Textra app for my Android device.  Both says I need to turn my mobile data to receive message or download a file sent via MMS.  Please Help.  Thanks.

0
M
1 year ago
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Nancy WallFirst activity
asked in Troubleshooting

Tmobile Home Internet

I was wondering if there is a way to monitor my data usage throughout the month for my home internet? I can't seem to find it on either the tmobile app or tmobile home internet app. Thanks!

2
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1 year ago
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mkcFirst activity
asked in Gateways and devices

How do I connect tmobile home internet to AT&T Uverse TV

I have UVerse TV and Comcast Internet.  I just switched to TMOBILE Home Internet, but cannot figure out how to connect Uverse TV to the TMOBILE home internet. I have an AT&T Gateway that has to connect to Tmobile.I connected it to the coaxial cable in the wall and to Tmobile via the ethernet cable.It does not work.

4
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1 year ago
7
79cobrasFirst activity
asked in Gateways and devices

How to connect tmobile internet with at&t uverse

Can someone please tell how to connect tmobile internet with at&t uverse?

2
D
1 year ago
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Walkie-talkieFirst activity
asked in Troubleshooting

consistent internet failures 5g

My home gateway never works it consistently from day one shows inconsistencies and is becoming a headache to deal with, I don't know what to do anymore My internet and wifi on my phone works better 🥴, yes I reset it if it dosent shut itself off several times a day, password changes,replacement etc it shouldn't have to take all of that for some good solid service

1
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1 year ago
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bowfrommiFirst activity
asked in Troubleshooting

Floating IP Address For Home Internet

Well, judging by the length of time I’ve been waiting on HULU this morning, millions of others must be dealing with this same issue… Everytime HULU updates the IP address on our T-Mobile home internet router, streaming services like HULU quit working and give you the ‘it looks like you are not at home’ error… I’ve been dealing with HULU for about 2 hours so far this morning trying to get them to update my home IP address… you can’t even get their phones to ring, and you wait in line forever to get a chat agent.  Then even when you do get thru everything with the agent, they can’t get your IP address updated because all the techs doing the changes are so backed up… Very frustrating situation. Is there anything we can do with T-Mobile so that they can stop these IP changes? Seems like they have to know they’re causing these huge problems every time they update IP’S….!!!???

0
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1 year ago
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twoheartsFirst activity
asked in Troubleshooting

Roku buffering

How do I get Roku to find 5 GHZ? I have dual band Roku. It won’t go to 5 GHZ channel. It just stays on channel 5 a 2.4 GHZ channel so as a result live streaming keeps buffering. My mbps fluctuates too.   

0
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1 year ago
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Goldie1First activity
posted in Troubleshooting

Network slow down

Several months on T Mobile home Wi-Fi and now my speeds are ridicules. I run Web Root and my system is clean. I have an AMD Ryzen 3000 processor which is not new but I only brows the net and read no gaming, no movies yes, I do some you tubing but all in all nothing that requires big speeds. Yet here I am posting to the community because a few months into T Mobile home Wi-Fi i get a 5 or slower download speed pages (html) take 30 secs to sometimes over a minute… why?

1
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1 year ago
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MhamiltoFirst activity
asked in Troubleshooting

NAT and Upnp Settings on Xbox One restricted

Unable to play Xbox one online due to NAT restrictions and UPNP is not working either. Is there a way to to correct this? 

4
M
1 year ago
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zgsRookie
asked in Gateways and devices

Some websites won't open only when using wifi

I just got my home internet yesterday and I had a heck of a time getting everything to connect right and work. This device barely qualifies as a router.The current problem I have is that on my two tablets and phone, some of the websites I try to go to won’t open. If I turn off the phone’s wifi and use mobile data, all of the websites open fine. My computer that’s wired to the router finds all the sites with no problem. When I unplug the cable and switch the computer to wifi, it can’t find the same sites that the wifi devices can’t find. I’ve restarted things over and over and created new networks that are 2.4 only or 5Ghz only and with WKP/WKP2 rather than the WPK3 option. I even unplugged and restarted the modem/router in case rebooting wasn’t enough. What could cause some websites not to open only when using a wifi connection to the router?

2
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1 year ago
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zgsRookie
asked in Troubleshooting

Why has my modem/router restarted six times within five hours?

It just restarted twice within five minutes. I’ve only had this three days. What’s up with the restarting?

0
Z
1 year ago
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Paigeham25First activity
asked in Troubleshooting

home internet not shipped

It's been over a week since we've been waiting on our device. We paid for expedited shipping. Every time we call to see what's going on they can't access our "account" since we don't have an account number due to not receiving device. We have a tracking order that says it's still not shipped and delayed. We couldn't even get a refund on what we've paid for expedited shipping since they can't access our "account". 

0
P
1 year ago
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sfriedman451Rookie
asked in Troubleshooting

why did my gateway suddenly change server location?

Usually my internet gateway gets it's signal from Orlando. This helps direct it to local content, especially when I try to watch live content on my PBS feed. Lately I've noticed that it seems to randomly change locations. Right now it's getting signal from Tampa. What gives here? Has anyone else experienced the problems with live PBS broadcast telling me I'm out of area?

3
S
1 year ago
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Dr MaryFirst activity
asked in Plans and Services

Help! Before I open the box, is it true this T home internet will replace my Spectrum service or should I return it.? I'm hearing negative reviews!

Would love to hear from anyone who has it and how it works! 

5
S
1 year ago
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youngfoolayFirst activity
asked in Troubleshooting

DO NOT GET T MOBILE. INFO FOR GAMERS. It Doesnt work AT ALL

I got the 5g Gateway and I cant do anything i Need to. I cant Play On My Ps4 OR Stream On twitch. It Says My NAT Type is “type 3” my Ping is EXTEREMELY HIGH On everything. I Only Switched to this because AT&T goes out every time it rains and takes forever to come back on. THIS SERVICE IS EVEN WORSE. id rather deal with outages instead of nothing working at all. This Service is a COMPLETE rip off and I would NEVER recommend it to ANYBODY IN THE WORLD. I've Only Had it For a Few Hours and I've been frustrated Ever since I turned it on. This Has been the worst  Internet experience I ever had in my entire life. 

1
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1 year ago
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