Home and Business Internet
A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet
i turn on home internet porting device seem normal boot of it but clear conection point showing on phones i use or tablet to other wiifi on please help still powerup to complete operator mode the wifi connection detail on showed once on wifi/phone tablet with conectio acess
My Playstation 4 can barely connect to my 5G Home Internet Gateway. It connects very slow, and keeps disconnecting which makes it impossible to actually do anything. I've heard that the automatic internet connecting gets confused by the Gateway and you need to manually put in all of the info (IP address, default gateway, primary and secondary DNS, etc), but where do you find that info?
Been an interesting year and more… service has improved a LOT here in the Florence, SC area, to the point that it has proven to be a viable alternative for a budget service. Has handled 2 Roku’s streaming just fine at up to 1080p, and some light/casual gaming on both PC and PS4. But, unfortunately, I have come back around to where I need that inboud IPv4 traffic to work again. Without a proper forward facing v4 address and full NAT functionality, I unfortunately had to discontinue the service after about 16 months. Yes, we were able to get around some issues with a VPN service… but the extra cost and complexity just isn’t worth it for trying to address more complex use cases. We really need the assurance of a line that just works with full NAT functions without any extra steps/costs. Will be checking in on the forums periodically to see if any progress is made on the inbound filtering/blocking front to see if anything comes of it. Hopefully they can figure something out in the next
I've had this issue where the signal just cuts out ever since I started using the white wifi router several months ago. I want to be able to see the Wifi Portal but the website access just doesn't work for it. Now my LTE has clearly been cut OFF. Usually I would just unplug all the connections e.g. power supply and Ethernet cables wait for a minute then plug and turn it back on. That would do the trick sometimes but not this time.
I currently have been using 4G LTE as my backup connection for when my primary Internet Connection goes down as part of my continued ability to Work from Home, its been absolutely great and have had no problems, the upload speed it usually better than my other connection, which makes uploading files to the company server much easier. When It became available I got the T-Mobile home Internet as a trial. When connected its awesome and I get a 100M upload that makes everything work great. Unfortunately the problem is the t-Mobile gateway.The gateway needs to have the following capabilities to make it usefulAbility to disable the Gateway Wi-fi, it serves no purpose in my house because I already have a wifi system setup throughout my entire house and meshing with the Gateway is unacceptable Ability to change the LAN address: the default 192.168.0.0/24 is useless with the rest of my home network Ability to add static routes to be able to configure the gateway with add additional routes to
Got a Nokia modem and have to reboot daily, and slow as hell, now for the best part, tried to get a Arcadia Modem they say it is better, well I can’t get one cause they will not except my credit card, they say because they can’t verify it, and have auto-pay from my checking account, they will not use that, WTF, spent 3 hours on the phone and went to the T-Mobile store twice, nothing was solved… I was told to go to the store and they could check my ID and verify card, NOPE they said that has to be done on the phone… OMG circular BS…Here is the stats on the Nokia modemI like a challenge BUT this is starting to be a bit overwhelming…. I have over 20 hours and mutable days trying to resolve this... Name: ivan Phone #: Signal specialist: Signal Specialist (optional) Application: Application: Home Comments: this is some terrible numbers .. I have walked around the house and barely got two bars.. went up on the roof and picked up a bar.. I see people see have been addi
For the last few weeks I have not been able to log into T-Mobile to check my account, or go to the forum. I have tried it on my cell phone, tablet, PC, laptop, etc. It kept saying request timeout. I have t mobile home internet. So tonight I decided to shut the wifi on my phone and go to 5g. I have at&t for my cell phone and guess what? I got logged in. What is TMobile doing that I can't get logged into my account through their service?
I live in North Tampa and have had the home Internet service for about 6 to 7 months. It has been and got awful just like the other services that I have had before. I keep losing signal intermittently throughout the day my solar panels have a log and each day I lose signal and Internet service about 6 to 7 times a day to include during work hours. I most recently was doing an interview and lost Internet during the dang interview. I have called the worthless and useless customer service on multiple occasions nobody can ever help me. they were supposed to have called me back two weeks ago never did I am so fed up with them. Is anybody else having problems in the north Tampa area? There are no other reliable Internet solutions so I feel like I have to settle for this crappy service. T-Mobile has oversold and under delivered on 5G in my opinion.
My account was somehow deactivated after a conversation about the first month being free. A great agent “Lorenzo” restarted my wireless wifi service. When I tried to make my payment the CC that was originally connected to Autopay had been deleted or removed. I made a single payment then reinstalled AutoPay. Checking my up coming billing it showed an extra $5 payment added each month as if the Autopay was NOT working. It says it is. Any help would be greatly appreciated.
My gateway needs rebooting from time to time and I noticed it is receiving text messages. There were over 250 messages where someone had added the line number to the San Francisco Transit Authority several times and now the gateway is receiving multiple train schedule updates. How can we raisie this issue so our home internet lines can stop receiving test messages on the gateway? Thank you!
I’ve had my home internet for 1 year now. After figuring out how to keep my modem from overheating and finding the best location and orientation in my house, I was routinely getting speed tests of over 400 Mbps. I also rarely had to reboot any more to fix a problem.A few weeks ago AT&T came into town and started burying fiber in our neighborhood. The following week we had a lot of rain, not bad storms, come through for day. During the rain I happen to notice I was no longer getting those 400+ Mbps speed tests. It was more in the low 100s. I chalked it up to weather interference.The following week things had dried up but I was still getting slower speeds. it’s still working reliably. It’s just not as fast as it used to be. And it used to be that way for about 9 months. I finally called support this morning. The first rep told me that I was connected to a tower that was northeast of my address but the tower that was southwest of my address was closer. I was aware of this
It is so dumb that the gateway cannot assign a static IP for devices at your home, such as network printer, NAS and others. People suggest to add another router behind the T-mobile gateway. Adding router would create a double NAT issue. It would be great if we can dumb the gateway down into a bridge mode. I do not need the gateway broadcasting the wifi signal next to my router if that’s the way to go.Open these basic functions for advanced users. WE KNOW WHAT WE ARE DOING! That’s why I rather use my equipment with cable internet. As soon as the 90 days cool down period with the cable company is up, I am going to jump back to cable internet for sure if the T-mobile gateway is going to be this useless.
I have Axvoice VOIP and I am not receiving any calls through it. It goes straight to voicemail without it ever ringing on the VOIP phone. Axvoice support says I need to disable SIP ALG and SPIP firewall settings on the internet router. Can this be done on my T-Mobile Home Internet 5G router? From the 192.168.12.1 gateway I don't see anywhere to disable them.
Twenty days in and I can say this Arc gateway is just as bad as the round gray trashcan Nokia gateway, essential it's just a square black trashcan. I do like the simplicity of the setup and interface, but the performance is horrible. It’s way slower than the Nokia, and although it reconnects itself when there's a connection failure, it has way more momentary disconnects than the connection lost failures of the Nokia. Instead of needing to be force restarted once every threes days as with the Nokia, the Arc loses its connection momentarily about once a minute. That goofs up our TVs, but everything else I have connected seems to work even with the momentary disconnects.
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