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Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3116 Discussions
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kdfiregirlFirst activity
asked in Troubleshooting
slow internet

Had my T-mobile for two months and it was great speed was fast. Our T-Mobile now is really slow. What can cause our internet to slow down 

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iTinkeralot
Pillar
1 year ago
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MargaritaFirst activity
asked in Troubleshooting
Tmobile 5g home internet

I changed the admin and password to enter my 5G home internet device. I cannot log into it anymore 

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2
1 year ago
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HeidiWisconsinFirst activity
asked in Gateways and devices
laptop sees other wifi but not my gateway

I have just installed my gateway.  I have 4 devices hooked up to it and they all work fine. My toshiba satellite laptop does not see the gateway wifi SSID.  HOWEVER, the laptop see all other wifi SSID that are within reach.  I’ve turned of Firewall, checked my Realtek to see if its working and has latest updates and all is good there.The laptop will connect to the internet when I CAT5 it to the gateway.  There are only 5 devices on the gateway so it’s not overloaded.  I loaded the wifi network manually and IT STILL does not see it in available networks. ??? 

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iTinkeralot
Pillar
1 year ago
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gdevore1First activity
asked in Troubleshooting
my Internet

So when I turn on my t-mobile interent modem it comes on and shows 4g lte like full bars then switches to 5g and has only one bar. Then has no signal. How can i make stay in 4g lte signal? Where i have coverage?

1
iTinkeralot
Pillar
1 year ago
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Kay1978First activity
asked in Troubleshooting
Buffering

My phone, ipad, tv in our bedroom and computer all work fine. Says our strength is good on my phone. checked speed, was good yet the living room tv nearest the gateway keeps buffering! Driving me nuts!  Is it my tv or T-Mobile?

1
iTinkeralot
Pillar
1 year ago
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PauserFirst activity
posted in Troubleshooting
has anyone heard if tmoblie is working on improving their internet connection?

I lose my internet connection several times a day.  As a work from user, I need a stable connection.  I'm told that it's because TMobile added to many customer to their limited space.   I'm now 3 hours without internet -- and this is just today.    As I say EVERY time I talk to support and to EVERY person I get shuffled to.... Yes, I have rebooted, yes it's happening in all my devices, yes my box is near a window, yes my connection says it's excellent..... So exhausting.  Doesn't anyone from T-Mobile even pay attention to this community and see so many are having the same problem.  

1
bocaboy2591
1 year ago
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Randy SFirst activity
asked in Troubleshooting
tp 1750 WIFI EXTENDER

Just received my 5G gateway . I was able to get all my tvs and phones setup but not able to get my tp ac1750 extender to recognize the Gateway. Am I missing something?

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S
1 year ago
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MugsyFirst activity
asked in Troubleshooting
"INTERNAL BATTERY LOW POWER"

NOK 5G21 GATEWAY - "INTERNAL BATTERY LOW POWER" Warning message displaying. How do fix this or does it mean my battery is garbage? 

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2
1 year ago
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GoixizFirst activity
asked in Gateways and devices
sagemcom in bridge mode. to avoid 2xNat

Anyone succesfully configured their gateway in bridge mode.  currently my deco 6e mesh is limping on access point mode 

1
bocaboy2591
1 year ago
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TheMilkMannFirst activity
asked in Troubleshooting
anyone figure out a solution to the NAT/UPnP issues when gaming on a PC?

to the peeps with Tmobile Internet.. i tried it out and its fast at my house. i get around 400 down and 30 to 40 up and i have a tower very close. i have tried it for almost 2 weeks with zero issues..until today. dayz will not work because of the NAT/UPnP issues with the gateway...i plugged spectrum back in and it worked perfect….before i cancel the service, i wanted to see if anyone here had any experience with it and is there a fix? its too bad, cause other then this i love it..but my son and i are huge PC gamers… Thank you

1
iTinkeralot
Pillar
1 year ago
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Liam57First activity
asked in Troubleshooting
What's Up with the Internet

I’ve had the 5G ultra for three weeks and it worked great.  Then the day I upgraded to a 5G phone the 5G service disappeared from my area in Buchanan, Mi.  No internet for two days now.  The tech support from India was not great.  I told them I had no signal, they hung up me.  I tried again and they treated me like a two-year old that knows nothing about electronics.  Finally after doing all the BS they asked I told them again there was no signal and they put in a trouble ticket.  I also called the local T-Mobile store and they too hung up on me.  Totally frustrated with T-Mobile and I am thinking about going back to Comcast even though it costs three times as much.  I feel like I am in the T-Mobile Twilight Zone.  I suppose they will keep charging me for the internet service even though I am not getting any signal.  

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Pillar
1 year ago
BugPlusWont
BugPlusWontSpeaker
posted in Troubleshooting
T-Mobile 5G Home Internet censors Bitcoin via throttling

I am experiencing throttling / internet brown outs on a capable, secure system. I have Tmobile 5G Home Internet handling my home internet and hopefully planned on hosting a lighting node. This is much like owning a wallet, and shouldn't be seen as irregular use, or even seen as business use as it's just a personal wallet for development and education. My issues are not related to hardware or software, and only began since switinching ISPs. First off, I have limited the bandwidth to 3Mbps down and 0.1 up. Despite this, my whole internet shuts off frequently when the node runs. Simply put, there are times I am streaming video and suddenly the stream pauses. I understand then that it must be T-mobile throttling my internet, so I try to rush to pause the internet. If I'm too slow, and I can't get to my node before the throttling becomes so extreme, my router will reset thinking the internet has been disconnected, and therefore disconnect and reconnect everything in the house. This has beco

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1 year ago
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pphwHelper Level 2
asked in Troubleshooting
Cloud-native converge core cause of TMO Home Internet issues?

https://www.fiercewireless.com/5g/t-mobile-rolls-out-cloud-native-4g5g-converged-core-gateway  

1
iTinkeralot
Pillar
1 year ago
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zzcoannFirst activity
asked in Troubleshooting
Error Code WLN502

What does error code WLN502 mean?

1
C
1 year ago
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unknown1961Rookie
asked in Troubleshooting
PS4 and Gateway - get dropped

When my son came home from college he set up his PS 4 with my Gateway. But it keeps dropping him when he tries to play multi-player games. I’ve tried extenders and also using it close to the router, but the same results. Any advice? Thanks

1
iTinkeralot
Pillar
1 year ago
S
SayintFirst activity
asked in Troubleshooting
Samsung tv UN55ES7150

My Samsung tv (model UN55ES7150) not connecting to T-Mobile home internet

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C
1 year ago
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seng vangFirst activity
posted in Gateways and devices
Unable to connect to Epic games

Epic games is seeing lots of high ping and disconnect on their end regardin to my internet. Main issue right now is that I am not able to connect to Fortnite server from Epic Games. 

1
iTinkeralot
Pillar
1 year ago
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Jsouza86First activity
posted in Troubleshooting
Horrible speeds with home internet

Anyone one else having consistent issues at a certain time of day with the home internet service? It worked great for awhile, and seemed to be a great value but I’m not so sure anymore. I’m about ready to find another more reliable provider even if it costs a little more each month. 

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1 year ago
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Doom_1Rookie
asked in Troubleshooting
Steam Games

Kids are experiancing drop outs of steam games. Anyone else seeing Discord and steam blocked or lost daily?

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C
1 year ago
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Rednotice01First activity
asked in Troubleshooting
poweing up

Internet works great when it wants to but it keeps kicking out and sayi g powering up constantly. What the hell.is up.with this thing?

1
iTinkeralot
Pillar
1 year ago
L
lequistFirst activity
asked in Gateways and devices
Connection question

Di I have to disconnect my existing wifi before I connect T-Mobile?

1
bocaboy2591
1 year ago
A
adowen68First activity
asked in Troubleshooting
Home Internet Pros/Cons/Enhancements

ProsTM5G router penetrates the house (2 floors) further than the old Xfinity router was able toDownload speeds are comparable - happy here ConsApp is very buggy, hit and miss connecting.  Deleting app and reinstalling seems best way to go but even this is not guaranteed, and I can live with this for now Suggested enhancements (similar to Xfinity app)Remote access to the routerSome form of built-in basic firewall /av and alertsDevices to show ip addresses for LAN connections (does show for anything connected wireless)Ability to change NetBios names in Devices tabAlerts when a new device connects to your networkAbility to group devices and profile users UntestedOnly been online with the new router for a week now but have high hopes and over-all very pleased so far.  Not sure how the router will stand up to being online 24/7 / weather, but I will update in a month or so.

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bocaboy2591
1 year ago
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FognetHelper Level 1
asked in Plans and Services
$25 month internet

I have just started the 5G internet service. If I get the Magenta® 55+ 2 lines, does that qualify us for the $25 a month internet plan? 

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1 year ago
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MarinerDaddyFirst activity
asked in Gateways and devices
2.4g settings

can I change the 2.4g settings on my gateway?  I was able to on my old round router but got the new square one and can’t find a way to change the settings.  trying to connect to my LaCrosse weather station. 

1
bocaboy2591
1 year ago
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cpluvs2triFirst activity
asked in Troubleshooting
Atlanta Tower 5G Upgrades?

I have home internet. It’s been working great for months, 5G, full signal.My signal started dropping to 4G 3 bars, total crap! The connection to the internet is not workable for the home internet gateway, .51 MPS download and 5.75 MPS upload: pretty much a dead connection.When I call T Mobile and get to the group dealing with towers, same story they claim the tower is being upgraded (since every November??). The tower has been 5G for many months prior to these drops in service, used to work great. T Mobile is not transparent on this problem and I am questioning whether they are telling the truth about the upgrades. There is no upgrade schedule or map to either confirm or deny their activity. Very suspicious. 

1
iTinkeralot
Pillar
1 year ago
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